Scrum Master

Experience in the Mortgage Industry – Minimum 5+ years of experience in home loans & LAP (Loan Against Property).

At least 2+ years in a sales leadership role.

DSA knowledge is must required.

Candidate should have prior experience in Field sales only in Home loans / LAP / Business Loans.

Excellent verbal and written communication skills for seamless stakeholder interactions.

Candidate should have experience in onboarding new clients.

Overview

As an engineer in the Service Operations division, you will be responsible for the day-to-day management of the systems and services that power client products. Working with your team, you will ensure daily tasks and activities are successfully completed and where necessary, use standard operating procedures and knowledge to resolve any faults/errors encountered.

Job Description

Key Tasks and Responsibilities:

Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken.

Undertake patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.

Action requests from the ServiceNow work queue that have been allocated to your relevant resolver group. These include incidents, problems, changes and service requests.

Investigate alerts and events detected from the monitoring systems that indicate a change in component health.

Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.

Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team.

Attend and complete all mandatory training courses.

Engage and own the transition of new services into Service Operations.

Participate in the out of hours on call support rota.

Qualifications and Experience:

Experience working in an IT service delivery or support function OR

MBA or Degree in Information Technology or Information Security.

Experience working with Microsoft technologies.

Excellent communication skills developed working in a service centric organisation.

Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.

Ability to manage and prioritise own workload.

Experience working within Education Technology would be an advantage.

Technical knowledge:

Advanced automation scripting using Terraform and Powershell. 

Knowledge of bicep and ansible advantageous. 

Advanced Microsoft Active Directory configuration and support.

Microsoft Azure and AWS cloud hosting platform administration.

Advanced Microsoft SQL server experience.

Windows Server and desktop management and configuration.

Microsoft IIS web services administration and configuration.

Advanced management of data and SQL backup solutions.

Advanced scripting and automation capabilities. 

Advanced knowledge of Azure analytics and KQL.

Skills & Requirements

IT Service Delivery, Information Technology, Information Security, Microsoft Technologies, Communication Skills, Fault Interpretation, Workload Prioritization, Automation Scripting, Terraform, PowerShell, Microsoft Active Directory, Microsoft Azure, AWS, Microsoft SQL Server, Windows Server, Windows Desktop Configuration, Microsoft IIS, Data Backup Management, SQL Backup Solutions, Scripting, Azure Analytics, KQL.

Dear Applicants

We are looking for a person to join our team and take an active role in building up Software products for our customers. The Candidate must have at least 3 years of experience in product development. Our ideal candidate should have experience in standalone long-term product development with MERN stack, team-leading skills, and the ability to scale the product functionalities to achieve the organization's goals.

Job Description

As a Senior Product Developer at Certcube, you will play a crucial role in developing and enhancing our in-house products. Your experience in Express JS, React JS, TypeScript, Visualization libraries, REST/ GraphQL API, and Generate AI will be invaluable in shaping the future of our product offerings. 

Responsibilities

• Collaborate with product managers, designers, and front-end developers to understand product requirements and translate them into technical specifications.
• Develop and maintain products using Express, React, Node.js, and REST / GraphQL, ensuring high performance, scalability, and security.
• Implement Data visualizations and data analytics capabilities for better visibility of data with MERN technologies.
• Design and implement APIs for seamless communication between frontend and backend components.
• Implement Authentication and seamless authorization capabilities using the MERN stack. 
• Manage and maintain backend databases like Mongo DB, and PostgreSQL.
• Integrate AI and machine learning capabilities into our cybersecurity products using predictive algorithms. 
• Ensure the security of our products by implementing best practices and staying up-to-date with the latest cybersecurity trends.
• Perform code reviews, identify and fix bugs, and optimize application performance.
• Participate in the development of product roadmaps, making technical recommendations, and contributing to feature planning.
• Mentor and guide junior developers, fostering a collaborative and innovative development environment.

Qualifications and Skillset

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
• 3 years of professional experience in backend development, with a strong focus on React JS, TypeScript, Node, and Express framework.
• Proven expertise in GraphQL and experience with Generate AI or other AI/ML frameworks.
• Prior experience as a product developer in the cybersecurity domain is highly desirable.
• Strong knowledge of cybersecurity concepts and best practices.
• Proficiency in database design and management Excellent problem-solving skills and the ability to work independently and in a team.
• Strong communication skills, both written and verbal.
• Certifications in relevant technologies or cybersecurity are advantageous.

Benefits

• The chance to make a meaningful impact by contributing to the development of cybersecurity products that protect data and systems.
• Potential for career advancement within the company, including promotions to higher-level development or leadership roles.
• An inclusive and positive company culture that fosters collaboration and innovation.

Job Type: Full-time (In office)

Start Date: Immediate

Documents Requirement- Last job relieving letter, ID Proof, Last job offer letter, Updated CV, Last qualification certificate

We are looking for a "Customer care Executive" to join our team. 

Preferred: Female

Preferred languages: English, Hindi, Telugu

Roles and responsibilities : 

1.  Manage incoming phone calls.

2. Handle customer complaints, and provide appropriate solutions.

3.  Keep records of customer interactions, and process customer accounts.

4. Excellent communication and presentation skills.

5. Ability to multi-task, prioritize, and manage time effectively.

6. Maintaining a pleasant working environment for your team.

Interested can to reach to contact number/Email in between 11:00 am - 06:00 pm (Mon-Sat)

Regards

Deborah(HR)

USM Infrastructure Pvt Ltd

Jubilee Hills, Road no 10

• 0-2 years exp in Product Support Role.
• Need to Understand the product and features, to demonstrate them to the end users.
• Sound knowledge of Java and SQL
• Need to Analyze and Resolve the Product specific queries, MySQL.
• Consistently Deliver customer requirements.
• Engage with the Development team and manage the progress of cases.
• Should be able to cope with a high-pressure work environment.
• The working model will be 24X7.

Must require

• Good Communication both verbal and written
• Analytical skills
• Team player

Designation: Associate - QA

Office Location: Goregaon Mumbai

Position description: 2+ years of hands on experience in testing.

Primary Responsibilities:

• To work closely with software developers and product planners to understand more about what the product is for, its key features and the intended audience
• Required to carry out a mix of key functional and non-functional tests such as Sanity, Regression, Load, Security and Deployment
• Required to plan test cases in consultation with the stake holders
• Required to document all bugs and findings of these tests and ensuring they are addressed

Required Skills:

Mandatory: Passionate about sports, Problem solving, Team player, Target & Result oriented.

Functional: Manual Functional Testing of Web and Mobile Applications, Writing Test Cases, Regression Testing, Data Verification, GIT & JIRA, Basic Automation Testing,
Testing feeds - Understanding of JSON and XML structures, Testing tools like Postman, Swagger & Charles Proxy, Browser Development Tools,GIT & JIRA.

• 2 - 7 years of experience in building applications using C++ programming language.
• Comfortable with core programming concepts and techniques (e.g. concurrency, memory management).
• Enjoys working with algorithms and data structures (e.g. trees, hash maps, queues).
• Strong in Data structure and good in problem solving.
• Strong debugging skills.
• Certifying the application – White box testing, black box testing.