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Sr Software Engineer-IBM Sterling DOM/OMS

• Location: India - Hyderabad

Job Description

Job Title: IBM Sterling DOM Sr Software Engineer – Supply Chain DTC 

Job Summary 

We are seeking an experienced IBM Sterling DOM Production Support Lead to oversee production support operations for our IBM Sterling Order Management (DOM) platform supporting Direct-to-Consumer (DTC) and omnichannel fulfillment processes. This role will be responsible for ensuring application stability, leading incident resolution efforts, managing support teams, driving operational excellence, and serving as the primary point of contact for business and technology stakeholders. 

The ideal candidate will possess strong IBM Sterling DOM expertise, production support leadership experience, and a proven ability to manage critical business applications in a fast-paced, global environment. 

Key Responsibilities 

Production Support Leadership 

• Lead L2/L3 production support activities for IBM Sterling DOM applications and related integrations. 
• Manage daily support operations, ticket queues, service requests, and incident resolution activities. 
• Ensure adherence to SLAs, operational KPIs, and support processes. 
• Provide leadership and guidance to support analysts and offshore/onshore support teams. 
• Coordinate support coverage, shift planning, and on-call rotations. 

Incident & Problem Management 

• Lead major incident management and drive resolution of critical production issues. 
• Coordinate cross-functional teams including Development, Infrastructure, Middleware, Cloud, and Business Operations. 
• Conduct Root Cause Analysis (RCA) and ensure corrective and preventive actions are implemented. 
• Track recurring issues and drive long-term stabilization initiatives. 
• Escalate risks and service-impacting issues appropriately. 

IBM Sterling DOM & Integration Support 

• Support Sterling DOM modules including Order Capture, Inventory Visibility, Sourcing, Fulfillment, Shipment Processing, and Returns. 
• Oversee troubleshooting of APIs, services, agents, integrations, and order orchestration workflows. 
• Support integrations with ERP, eCommerce, CRM, WMS, YMS, TMS, and third-party logistics systems. 
• Ensure critical order management and fulfillment processes operate efficiently. 

Operational Excellence & Service Delivery 

• Monitor application health, performance, and operational metrics. 
• Drive continuous improvements in monitoring, automation, and support processes. 
• Lead release readiness reviews, deployment support, and post-production validation activities. 
• Ensure compliance with ITIL-based Incident, Problem, Change, and Release Management processes. 
• Develop and maintain support runbooks, knowledge articles, and operational documentation. 

Stakeholder Management 

• Serve as the primary support contact for business and technology stakeholders. 
• Provide regular updates on incidents, service performance, risks, and operational improvements. 
• Facilitate governance meetings, operational reviews, and leadership status reporting. 
• Build strong relationships across global teams and business functions. 

Qualifications

Required Qualifications 

Education 

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. 

Experience 

• 6+ years of IT experience with at least 5 years supporting IBM Sterling DOM/OMS environments. 
• 4+ years of experience leading production support teams or service delivery functions. 
• Strong experience supporting DTC, omnichannel commerce, and supply chain fulfillment operations. 
• Experience managing major incidents and coordinating cross-functional resolution efforts. 

Technical Skills 

• IBM Sterling DOM/OMS (Version 9.x/10+ preferred). 
• REST/SOAP APIs, XML, XSLT, SQL, MQ, JMS. 
• Working knowledge of Java/J2EE and UNIX/Linux environments. 
• Experience with WebSphere, middleware technologies, and integration troubleshooting. 
• Familiarity with monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana, or similar platforms. 
• Exposure to cloud and container platforms including AWS, Azure, GCP, Docker, and Kubernetes. 

Preferred Qualifications 

• Experience supporting Sterling DOM GEO-distributed environments. 
• Knowledge of microservices architecture and distributed systems. 
• Experience with Sterling performance tuning and system optimization. 
• Background supporting WMS, YMS, ERP, TMS, or broader Supply Chain Management (SCM) platforms. 
• ITIL Foundation or ITIL Practitioner certification. 
• IBM Sterling OMS/DOM certification. 
• Cloud certifications (AWS, Azure, or GCP) preferred. 

Key Competencies 

• Strong leadership and team management skills. 
• Excellent analytical, troubleshooting, and decision-making abilities. 
• Exceptional verbal and written communication skills. 
• Ability to manage multiple priorities in a high-volume production environment. 
• Strong stakeholder management and customer service orientation. 
• Proven ability to drive operational excellence and continuous improvement initiatives. 
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JOB DETAILS:

* Job Title: Head - Visual Communication (Consumer Electronics)

* Industry: ECommerce and Electronics Industry

* Salary: Best in Industry

* Experience: 10-15 years

* Location: Gurugram

Role & Responsibilities

• Head and manage work intake and the overall design project assignment process.
• Interpreting abstract business concepts and turning them into creative ideas.
• Head and direct the team, providing key ideas, methods, and brand positioning.
• Developing strategic design plans with projected timelines.
• Pitching ideas and the creative vision and communicating the project outline to the design team.
• Choosing the design elements for different projects.
• Overseeing the design projects, from start to finish, and monitoring the team members.
• Analyzing market research to create more effective designs.

Ideal Candidate

• Strong Creative Director or Design Lead profiles
• Must have minimum 10+ YOE in Visual / Graphic Design, Branding and Marketing Campaigns
• Must have strong experience in Brand campaigns for Consumer Electronics / Durable products (like Smartphones, Smart Watch, Consumer Electronics) Or Automobile Brands - Read clients / brands worked for
• Must be a Design focused profile, not copywriting focused
• Must be managing a Creative team currently (Lead or Above in Current role)
•  (Portfolio) - Very Strong portfolio of Visual Design / branding works for Physical Consumer Products (Candidate should demonstrate strong portfolio evidence of creative direction, with competency in ideation, visualization, and Design)
• Candidates with international exposure and experience on global brands are highly preferred.
• Must be managing a Creative team currently (Lead or Above in Current role)

Manage end-to-end accounting operations including accounts payable, receivable, reconciliations, and general ledger

Prepare and finalize monthly, quarterly, and annual financial statements

Ensure compliance with statutory requirements including GST, TDS, and Income Tax

Coordinate with auditors for statutory and internal audits

Handle vendor and customer account reconciliations

Implement and monitor financial controls, policies, and processes

Support budgeting, forecasting, and financial planning

Analyze financial data and provide actionable insights to management

Collaborate cross-functionally with operations, logistics, and business teams for seamless finance support

• Strong experienced Product Design Profile
• Mandatory (Experience 1) – Must have 8+ YOE in Product Design, with a focus on B2C or B2B2C Products
• Mandatory (Experience 2) – Must have strong experience in Project Management - Using Jira and other similar tools to manage projects efficiently
• Mandatory (Designation) – Must be Manager / Staff or above designation in Current role
• Mandatory (Team Managememt) - Must have atleast recent 2+ YOE as a Team Manager (Not mentoring, should be in a complete Manager role)
• Mandatory (Portfolio) - Must have strong High-fidelity UI Designs, Interaction models, and Design systems for Large-scale B2C Products
• Mandatory (Company) - Large-Scale B2C Products
• Mandatory (Gender) - Male candidates only

Preferred

• Preferred (Experience) - Retail domain experience

We build the best of commerce tools for brands across India. We power commerce for some of the top brands like Levis, boAt, Birkenstock, Kohler and lot more. We are looking for a rockstar Reactjs developer to join us and build the best of tools to empower the largest brands of India.

1. 3-5 years of experience in front-end development with React.js.
2. Strong proficiency in JavaScript (ES6+), TypeScript (preferred).
3. Hands-on experience with Redux, Context API, or Zustand.
4. Good understanding of RESTful APIs, GraphQL, and WebSockets.
5. Experience with front-end build tools (Webpack, Babel, Vite, etc.).
6. Knowledge of CSS frameworks like TailwindCSS, Bootstrap, Material UI.
7. Familiarity with unit testing (Jest, Cypress, React Testing Library).
8. Experience with Git, GitHub, and CI/CD pipelines.
9. Ability to work in an Agile development environment.
10. Strong problem-solving skills and attention to detail.

Responsibilities:

• The ideal candidate must have experience as an end-to-end for both IT and Non-IT.

• Should have good technical knowledge.

• Responsible for end-to-end hiring: Sourcing, interviewing, salary negotiation, and closing

• Candidates for assigned requisitions.

• Must have good experience in hiring Candidates.

• Should have experience in using job portals (Naukri, LinkedIn, Monster, etc) and other

• open-source platforms and have a good pipeline of passive candidates.

• Ability to work independently and multi-task in a fast-paced environment.

• Ability to communicate effectively with candidates and hiring managers.

• Maintaining an internal database of candidates as per their skill sets.

• Excellent sourcing skills.

Qualifications:

• Proven experience as an HR recruiter.

• Proficiency in English.

• Familiarity with Applicant Tracking Systems and resume databases.

• Experience with sourcing techniques.

• Self-motivated with a results-driven approach.

Mandatory Skill / Experience

1.      Should be very good at designing webpages, landing pages & related pop-ups, banners etc         

2.      Should be very good at designing design brochures, blog images, flyers, wall branding, event related designs, etc.  

3.      Should be able to work with designers in the marketing team, both in-house as well as freelancers, to get the creatives done on time.          

4.      Should be very good at editing HTML and WordPress pages          

5.      Should excel at creating modern and engaging designs for corporate clients.           

6.      Should be able to come up with good options for a concept/theme in addition to the design itself.   

7.      Should be able to created HTML5 ads for digital marketing campaigns      

Basic Requirements:

1.  Any Graduation or 10+2 if he has experience.

2.  Should have knack to design and create a superior designs without much external mentoring.

3.  Written and verbal communication skill. Should be able to write emails and should have conversations skills.

4.  Should have worked in teams plus been an individual contributor.

5.  Should have compulsorily work in IT industry.

6.  Should be able to show relevant examples from past experience."            

• Responsible for collecting all in-scope business requirements
• Able to prioritize requirements and negotiate on deployment timeframes on behalf of the development team
• Ability to perform detailed analysis to ensure all aspects of the business requirement are understood
• Able to formalize business requirements, ready for two way communication business communications up and technical communications down
• Capable of managing all non-technical aspects of the new requirements
• Capable of working with the test team to develop/ review test scripts and profile of test data
• Able to produce ad-hoc SQL queries/ ad-hoc reports that can be used to monitor success of the new requirement by ensuring data is being created as it should
• Must have worked on medium to large size custom application development projects and has exposure to all phases of the SDLC
• Experience in Insurance Domain is a must
• Proficient in using Microsoft Office tools
• Get actively involved in various project phases
• Act as a key interface between users and development teams
• Technology Graduate: B.Sc IT, MSc IT / B.Tech, M.Tech/ BCA, MCA

Technical Roles and Responsibilities

-  Demonstrate a systematic and disciplined architecture, system design and programming approach following a standard software development lifecycle

-  Meticulous attention to detail and strong focus on clear and practical documentation

-  Work closely with senior management, Development Manager, Project Manager, and a team of developers.

- Design, Code, Unit Test and support Software components

-  Deliver quality software in a time following standard software development processes

-  Analyze problems raised in software development or production environments and provide timely solutions

-  Develop, prepare and maintain system documentation, including program descriptions, operational procedures etc.

-  Act as the second line of support during production problems.

Mandatory Skills:

Software Engineering

u  Strong experience in agile methodologies and test driven development.

u  Experience in software development using open source technologies.

u  Experience in automated software testing.

u  Knowledge in domain-driven design, design patterns and enterprise integration patterns.

u  Must have experience in delivering software via complete Continuous Integration and Continuous Delivery (CI/CD) pipeline.

Software Development

u  Must be able to code in Java (SpingBoot and Spring Cloud Services).

u  Experience in some of the technologies below:

o PaaS: Pivotal Cloud Foundy/Openshift/ AWS/ Azure/ Docker/ Kubernetes

o Data: MySQL/ Postgres/ Oracle/ MongoDB/ Elasticsearch

o Cache: Redis/ Memcached

o UI: HTML5,Bootstrap, CSS, Angular 4/ ReactJS/RxJS

 - Strong knowledge in CI/CD toolset such as Ansible, Artifactory, Jenkins, BitBucket, SonarQube, Fortify,  Flyway, Jira and Confluence.

-  Strong knowledge in automated testing toolset such as jUnit, Mockito, cucumber, Selenium etc.

-  Strong knowledge in scripting languages such as Groovy and Linux shell.