CICS System Programmer

• Promote insurance products and services through digital and offline marketing channels.

• Identify potential customers and generate qualified leads.

• Assist in organizing and participating in promotional campaigns, marketing initiatives,

and customer engagement activities.

• Support the sales team in pitching insurance plans and explaining product benefits.

• Collect and analyze market feedback for continuous improvement.

• Stay updated with industry trends and product knowledge.

• Maintain accurate records of outreach and customer interactions using CRM tools or

spreadsheets.

• Close sales deals and work towards achieving monthly/quarterly sales targets.

• Travel to different cities for client meetings, product demos, and business negotiations.

• Visit customer sites to understand requirements and build strong business relationships.

• Maintain proper documentation of leads, follow-ups, and sales activities.

• Analyze, investigate & resolve bugs and technical issues faced by our merchants, partners and     customers.
• Communicate with end customers & merchants on technical issues over phone calls and get on remote sessions to solve their issues on time.
• Identify, scope out, and provide solutions for technical projects that may arise
• Build out technical documentation and knowledge base for users to access
• Be a liaison between our Support and Development teams
• Perform other reasonably related duties as assigned by the immediate supervisor and other members of the management team

Ideal Skills:

• 4+ years of work experience as software engineer
• Knowledge of PHP, SQL and hands on experience in ecommerce platforms like Shopify, WooCommerce, Magento, Salesforce Commerce Cloud, etc
• Knowledge of Javascript, HTML/CSS and ability to troubleshoot with browser’s tools
• Close attention to detail with a high degree of accuracy
• Strong self-starter attitude who doesn’t need direct supervision
• Strong written and verbal communication skills
• Strong desire to spot and resolve potential issues before they occur

Bonus Points:

• Experience providing product insights and resolving technical tickets
• Experience in startups
• Experience in an agile environment
• Coding bootcamp or technical degree is a plus
• Experience in a customer-facing or service role where you had to understand problems and provide solutions

About You

• A+ character. We are team-first here at company.
• A hard-working mentality. It’s early and there is still a lot to build.
• An excellent communicator.
• Ownership. You aren’t afraid to take on new responsibilities and you act like an owner in everything you do.
• A fun attitude. Life’s too short. We can have fun while we work hard on cool things.
• Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others.

Perks & Benefits:

• Competitive salary
• Group Medical insurance
• Life and long term disability insurance
• Collaborative fun workspace
• The opportunity to join country’s fastest growing start-up alongside a team of motivated and driven individuals

R&D Skills

Team work and Communication skills (verbal and written)

Acceptance and steadiness under pressure

Showing responsibility and daily reporting

Problem solving and decision-making skills

Creative and innovative ideas

Quality of work and timelines

Bug free development and code quality

Responsibilities 

• Gain a deep understanding of customer experience, identify, and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth

• Translate product strategy into detailed requirements and prototypes

• Scope and prioritize activities based on business and customer impact

• Define vision, strategy, teams and detailed roadmap for the Customer Acquisition area, maximizing monetization through marketing channels like SEO, SEM, CRM, Display Advertising,

• Drive operational product delivery: specify user stories/ product features, determine business value, priorities and MVP. Support product build. Provide acceptance for delivered product.

• Identify customers behaviours and needs through research and analysis on the upper funnel of the customer journey

• Analyse, understand and share learnings from experimentation to build a strong knowledge base of the product
  
  Skills and Experience
  
  - AARRR
  
  - Min. 4 years experience in B2C Product Management
  
  - Experience on Customer Acquisition Marketing, being able to define strategies to achieve marketing goals though product roadmap planning
  
  - Solid end-to-end understanding of internet businesses
  
  - Solid technical understanding
  
  - Experience with web analytics software such as Google analytics
  
  - Familiarity with A/B testing or other multivariate testing
  
  - Knowledge and experience in conversion optimisation, digital marketing, UX design and/or consumer psychology and research is a plus
  
  - Highly developed interpersonal and communication skills
  
  Abilities/Qualities
  
  - User focused individual who keeps the customer at the heart of everything we do, while having strong commercial awareness
  
  - Data driven. Base your decisions on facts rather than opinions
  
  - A go-getter who isn't afraid to get their hands dirty and dives into a project to achieve success by problem solving
  
  - Eager to learn and aware that valuable information can come from both positive and negative results through experimentation -Passionate about product development and constantly looking for ways to improve it
  
  - Open minded team player with excellent communication skills -Self-motivated and results driven with a take charge attitude to manage the full development cycle of a product

• Skilled at working effectively with cross functional teams in a matrix organization

Job Description:
-Experience in -Develop product capabilities using Force.com, APEX, Visualforce, Lightninig Components .

- Knowledge of Perform unit testing, integration testing, and performance testing of new product functionality.

-Good understanding of the work, solution, and potential blockers in order to meet project goals.

-Ability to gather data migration requirements, define a data migration plan and perform complex data migrations requiring transformation using a database, and potentially containing very large data sets.

- Experience in Analyse data quality requirements, define data quality plan and execute.

-Knowledge of conduct technical process reviews, technical UAT's and work in part

• Hands-on programming expertise in Java OR Python
• Strong production experience with Spark (Minimum of 1-2 years)
• Experience in data pipelines using Big Data technologies (Hadoop, Spark, Kafka, etc.,) on large scale unstructured data sets
• Working experience and good understanding of public cloud environments (AWS OR Azure OR Google Cloud)
• Experience with IAM policy and role management is a plus

Experience & Background

• B-Tech/BCA/MCA
• 2-4 years of IT industry experience.
• Minimum 1 year of implementation/customization experience on ServiceNow
• ITIL/ServiceNow
  certifications will be an added advantage.

Requirements and Qualification

• 4-7 years of experience.

• Bachelor’s degree in engineering

• Assess the technical feasibility of UI/UX designs

• Develop new user-facing features

• Build reusable code and libraries for future use

• Optimize application for maximum speed and scalability

• Assure that all edge cases are handled

• Collaborate with other team members and stakeholder

• Good understanding of responsive web development

• Proficient understanding of cross-browser compatibility issues and ways to work around them

• Basic understanding of SEO