Lead generation

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Job Title: Senior Manager – Learning & Development (HR)

Location: BKC, Mumbai

Education: Master’s / Postgraduate degree in Human Resources, Business Administration, or a related field.

Experience: Minimum 7–8 years of experience in strategic leadership within Learning & Development, along with hands-on experience in Payroll Management and Recruitment.

Key Responsibilities:

• Design and execute a comprehensive Learning & Development strategy aligned with business goals and growth plans.
• Act as a strategic partner to leadership in driving talent development, succession planning, and sales readiness initiatives.
• Promote a culture of continuous learning, high performance, and organizational excellence.
• Identify critical skill gaps and build leadership and capability development programs.
• Integrate market insights, product knowledge, and customer-centric approaches into learning frameworks.
• Mentor, guide, and develop HR team members to ensure consistent learning outcomes.

Key Competencies:

• Proven expertise in L&D strategy, talent management, payroll administration, and recruitment processes.
• Strong analytical and strategic thinking abilities to align HR initiatives with business priorities.
• Demonstrated ability to manage, coach, and build high-performing teams.
• Experience in managing large sales or business teams from a capability-building perspective.

Deltek is looking for highly motivated and energetic teammates to join our growing organization. The team’s collaborative and dynamic culture celebrates and promotes success. You will focus on generating revenue through pipeline development, fostering relationships, and analyzing customer needs to uncover business challenges. You will learn the business, the industry, and how to sell, all in an agile environment. 

As an Associate SDR at Deltek, you attend a thorough onboarding program complete with mentorship guidance to learn about Deltek's product portfolio, our customers, their business challenges, and our sales process. You will develop robust sales skills along with a variety of techniques and tactics that will help you build direct value for your clients. 

As an Associate SDR, you will: 

• Identify new sales leads, understand customer pains & needs, position solutions and build collaborative relationships. 
• Phone and email prospecting focused on establishing a strong rapport with potential clients with the aim to set up qualified meetings with our field sales team. 
• Discover the prospect’s buying stage and work with them accordingly. 
• Research and build intelligence on organizations and contacts online/offline to identify new leads and potential new markets. 
• Collaborate with the sales and marketing team to prioritize efforts, refine selling strategies, share results and plan next steps. 
• Participate in sales onboarding, 1:1 training sessions, team meetings, skill building and professional development courses. 
• Exceed weekly/monthly goals for meetings, pipeline and activity. 
• Capture accurate and complete information in Deltek’s sales tools. 

Qualifications 

• MBA preferred. Four-year university degree required. 
• Strong oral and written communication skills to present, assert and speak with all the stakeholders involved. Must be able to engage prospects over the phone with a high degree of confidence. 
• Strong ability to collaborate with internal and external customers to build lasting relationships, influence positive first impressions, and manage conflicts. 
• Strong research and account/market analysis skills. 
• Dependable, passionate and a desire to pursue a career in sales . 
• Ability to accelerate in a spirited, rewarding atmosphere. 

Dear Candidate,

We are urgently Hiring SAP Concur Consultants for Bangalore Location.

Position: SAP Concur Consultant

Location: Bangalore

Experience: 5-7 yrs

Skills: SAP Concur

Salary: Best in Industry (20-25% Hike on the current ctc)

Note:

only Immediate to 15 days Joiners will be preferred.

Candidates from Tier 1 companies will only be shortlisted and selected

Candidates' NP more than 30 days will get rejected while screening.

Offer shoppers will be rejected.

Best Regards,

Minakshi Soni

Executive - Talent Acquisition (L2)

Rigel Networks

Worldwide Locations: USA | HK | IN 

1. Will be responsible for running manpower staffing solution like temporary and permanent staffing solution with Revenue Generation Model.

2. Will be accountable for creating and signing up agreements with clients.

3. Should handle existing client and adding new clients for our Manpower staffing service.

4. Recruitment for Clients requirements and Inhouse requirements should be executed effectively.

5. Should execute HR Generalist role ( Recruitment, Appointing Process, Induction, HR policy and process creation, Attrition,Training the team, Appraisal, Disciplinary action.

6. Should Manage the Team efficiently.

7. Responsible in training and grooming juniors.

8. Maintainance or process, reports are mandatory.

KRA

*Profit Generation Through Running Manpower consulting vertical (Staffing solution ) and Training Candidates in HR End to End Process.

*Always Clients expectations should be exceeded

*HR Generalist complete Process to be handled efficiently

Srijan Technologies is currently hiring for the Assistant Manager / Manager – Financial Reporting with WFH option. (Delhi Location).


Location: Delhi (Currently WFH Due to Covid-19)
Immediate Joiners or candidates with a notice period within 30 days are preferred.

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing site requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing user interface codes using JavaScript following react.js/next.js workflows.
• Troubleshooting site interface and debugging developed site codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting site changes and developing updates.

• Bachelor’s degree in computer science, information technology, or a similar field.
• Strong knowledge in react frameworks such as Next Js etc.,.
• Previous experience working as a react.js developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Experience with web/graphic design applications such as Figma,  Adobe XD, Adobe Photoshop,  Adobe Illustrator.
• Experience with user interface design.
• Experience with browser-based debugging and performance testing.
• Excellent troubleshooting skills.
• Good project management skills.
• Developer must have proven work experience on version control and source code management like GIT, Bitbucket.

The IT sales role is responsible to contact and follow up with leads and potential clients in international markets to convert into clients:

1. Sales to be done by phone and email.

2. Cold calling and closing the deal.

3. The sales executive should generate client interest

4. The sales executive should be able to ensure that this interest is converted into purchases by the client