Tele Sales Consultant

Kindly go through the eligibility criteria before applying


Must have skills:

• READY TO WORK FROM OFFICE
  Excellent communication (English).
  Graduation is mandatory .
  Minimum 6 months to 4 years of experience in Inside sales
  B2C Sales
  Notice period preference: Immediate Joiner , 15 days.
  
  
  Job Description:
  End-to-End B2C Sales.
  New Customer Acquisition.
  
  Monthly targets and incentives, incentive capping at 700%.
  Maintaining data and reports on a daily basis.
  
  
  
  
  
  
  

1. Entertain incoming inquiries - both online & offline.
2. Follow up & maintain good client relations with potential clients.
3. Understand client needs and requirements, give relevant information and guide/assist them further to closing the order. Make project concept presentations and proposals as required.
4. Generating new leads by researching on potential clients & contacting them.
5. Conduct site survey / visits – to understand client’s requirement, give suggestions, present our products and services.

 

Inside Sales Specialist (2 - 4 years exp)

1. This role is a mix of email marketing and sales.
2. Requires hands-on experience in tools like PipeDrive, Hubspot, Zoho, MailChimp, etc.
3. The candidate will be responsible for designing, implementing, and sending out email campaigns to nurture and flush out warm leads.
4. A highly analytical mindset is required for the candidate to be able to critically analyze the performance of email outbounds and be able to make suggestions for the next outbound.
5. Candidates will have to own the existing email database and build on it further with sophisticated tools.
6. Candidates must learn and practice how to quickly overcome objections, closing techniques, and persuasive sales psychology
7. Communicating with clients, making outbound calls to potential clients, and following up on leads.
8. Spending approximately 12-15 hours per week working with our sales team on a consistent, pre-determined schedule. Punctuality and dedication are extremely important.
9. Prior up-to-date knowledge about the latest trends and best practices in online marketing (email and social media).
10. Averaging 8+ outbound phone calls per hour.
11. Sending appointment reminder emails to qualified leads.
12. Sending email campaigns to nurture and flush-out warm leads.
13. Learn and practice how to quickly overcome objections, closing techniques, and persuasive sales psychology.
14. Bringing an attitude of hustle every day.
15. Working to find solutions to complex problems quickly and competently. 
16. Constructing detailed processes for organizing and analyzing data.
17. Shadowing the Social High Rise team to learn sales and business-related skills that can be applied to future career opportunities.
18. A bunch of other stuff might come up, because after all, we're a startup, and things don't always follow a plan.
19. Will be good if you have experience of creating leads on LinkedIn also by nurturing the prospects.

• Generate new business opportunities by introducing the company’s wide suite of solutions within assigned territories and accounts via cold-calling, email, and social media prospecting.
• Identify the key decision-makers within these prospects to understand their requirements in detail and how the can company help in delivering those requirements.
• Follow-up on leads generated through websites, events, emails campaigns, and qualify it further to be passed on to the sales reps for closure.
• Keep the data within the CRM updated with all the relevant information, communications on regular basis.
• Maintain and expand your database of prospects within your assigned territory
• Work closely with the assigned sales rep to grow the sales pipeline to meet monthly, quarterly targets.

Key Requirements.

• 2-5 years of experience in inside sales in India and other Southeast Asian countries.
• Excellent verbal and communication skills.
• Strong listening skills.
• Ability to multi-task, prioritize and manage time effectively.
• Experience working with HubSpot CRM or equivalent.
• Familiar with basic email and phone etiquettes while communicating with clients or prospects.

Skill Sets

• Communication.
• Cold calling.
• Listening
• Business Email Writing.
• Organizing and Planning.
• Problem-solving and analytical.
• Market research and information gathering.

 

 

About Tars:

Tars is a Conversational Marketing Platform which enables businesses to increase their conversion rate, generate more qualified leads by using chatbot landing pages and automated customer support. Some of our customers include American Express, Daimler, Vodacom, University of California and they have been using our chatbots for requirements in marketing, customer service, customer onboarding, engagement as well as internal operational aspects.


Till date, our product has enabled over 20,000 creators to build over 35,000 chatbots that have together completed over 50 million conversations.


What's more, we are poised for scale and growth, which is why we need more talent like yourself.


We believe in:

- Building a large profitable business: We envision building a capital-efficient, large, profitable business to achieve our mission. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building Value SaaS.
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

The Opportunity:

Tars is looking to hire an Account Executive to close new sales. In this role, your goal is to help:

- Marketers get better ROI in their campaigns
- Help customer support teams deliver a better experience with automation

You will be handed sales qualified leads that are generated through various inbound & outbound channels, and you will be responsible for handling that relationship until they sign a contract. Once they sign a contract, customer success will take over and help them succeed.


Our ideal candidate is confident, can communicate clearly, and has a passion for sales.


Please be aware that the market you will be selling into in this position currently will be the US. So you are expected to work during US EST hours.


Responsibilities:

- KPIs - Number of new deals closed, $ revenue added, opportunity to closed-won conversion rate.
- Follow a solution selling approach to understand the challenges customer is looking to solve and helping them realise why our product is the solution for them.
- Handle product demos for sales qualified leads - Show them how Tars can solve their challenges and achieve their goals. You’ll also present pricing, according to their requirements.
- Handle all further conversations from product questions to contract negotiations after an opportunity is created to eventually close the deal and handover to customer success team.
- Prioritize and consistently nurture all the leads in your pipeline with high quality followups.
- You will be supported by the rest of the team whenever you need assistance. Eg: if there are deep technical questions, an engineer can join the call with you. If there are questions about the product roadmap, a product manager will join the call. If you need help with negotiating a contract, the CEO will join the call with you.
- Identify insights and pain points from conversations with prospects, and contribute to the product roadmap by providing active feedback to the product team.

Requirements


Skills & Experience:


- Excellent written and verbal business communication skills.
- Experience in SaaS sales, to the US geography is a bonus.
Ability to learn quickly. Eg: learn the product, learn solution selling methodology, etc.

Personality traits:


- Fun & confident personality. Someone who loves to meet new people and build relationships.
- Pays great attention to detail, loves taking notes and maintains discipline with CRM.
- Highly motivated to work at a scaling startup.

What will a typical quarter look like?


- By the beginning of the quarter we’ll come up with the targets for the quarter, in terms of number of new deals closed, and $ revenue added.
- Based on the targets, you will prioritize the right leads to maximize your pipeline and close more revenue.
- You will participate in weekly deal reviews to discuss and get tactical advice to drive closure.
- In the last two weeks of the quarter we’ll start working on goals for the next quarter.

What will make you successful in this role?


- First and foremost, you need to be good at building rapport with prospects. Relationship building is very critical to be successful as a salesperson in this market. They need to first trust you before buying anything from you.
- You need to get really good at solution selling. Our product is not a commodity with simple features. You need to be able to connect the customer’s needs, don the consultant’s hat, and provide the right solution to them. That’s half the sale. You need to develop a good enough understanding of the product and the market to be effective at this.
- You need patience but you need to be proactive in nurturing the prospect to succeed in this role.
- You need to be resilient, be ready to face rejections and still keep going. Without an intrinsic motivation to perform well and constantly improve, this is a hard job. It will take time to succeed.
- You need to be disciplined and good at multi tasking. When you have many leads in your pipeline at any time, prioritization & context switching become critical skills. Otherwise, it’s easy to get overwhelmed.

How will we set you up for success in this role?

- We will provide you with detailed training to give you a head start. We’ll also talk about the competitive landscape, provide you access to hundreds of recorded conversations, and existing marketing materials. Our CRM is a treasure trove :)
- We will provide you an in-depth training into our product along with sandbox access to let you play around. The focus is for you to figure out how each piece helps toward solving the puzzle for customers.
- We’ll walk you through our current sales playbook and sales enablement materials. We’ll also do a deep dive on competitors and handling other objections, along with role plays to get you prepared.
- During the first 4 weeks, you will be invited to shadow plenty of sales calls just to listen in and understand how we go about sales currently. We believe everybody will learn different things from this process but it has worked very effectively in the past.
- We have a weekly 30 min standup for marketing, SDRs, and AEs to sync up along with the CEO. It ensures we are all aligned and understand the priorities. You will have a quarterly 1:1 review with the CEO to discuss your career goals and overall success, apart from regular mentoring.
- We will provide you access to the best SaaS sales resources and add you to a few SaaS sales communities so you can discuss with other people in similar roles - learn and teach at the same time. We’ve found that this is the fastest way to improve your skills.
- Most importantly, we will help you setup a one-on-one casual chat with every member of the Tars team so you get to know everyone well.

Why should you join Tars?


SaaS is set to explode in India and Inside Sales is one of the most critical functions for any growing SaaS company. Over the years we have developed some of the best practices in inside sales. In this role, you will get to learn a lot and become a highly skilled salesperson. At the same time, the team is still small enough for you to change how things are done and have an outsized impact.


Benefits

This is what our team members enjoy the most about Tars:

- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your personal boundaries, then this is the right place for you.
- Great Salary & Equity: For our top performers and leaders, we grant stock options. As Tars continues to grow, you’ll have a real opportunity to create wealth for yourself and your family. We'll ensure you are financially well-off in the end.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with Tars gives you that opportunity to experience it all first hand.
- Remote-work friendly: Allowances to setup workspace at home and recurring allowances to make you happier and more productive.

If all of this sounds exciting to you, join us for an exciting and fulfilling ride at Tars!

The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.

Responsibilities
Build relationships with prospective clients
Maintain consistent contact with existing clients
Manage sales pipeline
Analyze market and establish competitive advantages
Track metrics to ensure targets are hit

Qualifications
Bachelor's degree 3+ years in sales industry
Experience in full sales cycle including deal closing Demonstrated sales success
Strong negotiation skills
Strong communication and presentation skills

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