Video Editor

Desktop Support Engineer

Job Location - Kharadi, Pune

(Work from Office Only)

We are looking to hire a skilled desktop support engineer to assist our clients with computer

hardware and software issues. You will be required to work on-site and software upgrades,

systems integrations, and basic IT-related issues.

To ensure success as a desktop support engineer, you should have extensive knowledge of

home and office systems, good problem-solving skills, and high-level interpersonal skills. A

top-class desktop support engineer provides fast and effective support for clients

experiencing basic hardware and software issues.

Desktop Support Engineer Responsibilities:

• Responding to client support requests.

• Contacting clients to find out the nature of the problem.

• Troubleshooting hardware and software issues.

• Installing and maintaining hardware and computer peripherals.

• Installing and upgrading operating systems and computer software.

• Troubleshooting networking and connection issues.

• Advising on software or hardware upgrades.

• Configure and maintain routers, switches, firewalls, and other network devices

• Implement network solutions to support business needs and growth.

• Stay up-to-date with the latest trends and best practices in network and cloud technologies.

• Monitor network and cloud performance and identify and resolve issues promptly..

• Document network and cloud configurations, processes, and procedures.

Desktop Support Engineer Requirements:

• Bachelor’s degree in computer science or information technology.

• Proven work experience as a desktop support engineer or support technician.

• Advanced knowledge of computer hardware systems, chipsets, memory modules, and

peripherals.

• Knowledge of popular operating systems, software applications, and remote connection

systems.

• Working technical knowledge of current network hardware, protocols, and Internet standards.

• Able to effectively prioritize tasks in a high-pressure environment.

• Ability to present ideas in user-friendly language.

• Ability to solve complex hardware and software issues.

GemsCap Global Analyst Pvt. Ltd.

14th Floor B Wing ITPP- International Tech Park, Kharadi, Pune - 411014, INDIA.

• Ability to travel and work after hours when necessary.

• Excellent interpersonal skills, problem solving skills & good analytical skills.

• Good written and verbal communication skills.

• Understand target audience persona
• Ability to convert requirements into a learning game outline, plot, game mechanics and storyline.
• Develop dynamic characters and grahics
• Create the rules of the game
• Conduct play testing to test the game concept
• Develop user interface concepts (menus and controls)
• Generate the Game Design Document (GDD)
• Develop and test early prototypes
• Define the user experience
• Work with programmers to design the back end of the game
• Produce sound effects, dialogue, musical score, sound mix and sound edit
• Manage quality assurance testing, and follow up on feedback

Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.

Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

• You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
• You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You write well. You know exactly what word or punctuation to use based on the context.
• As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.

• You want to be an enabler for business success with an appetite for steep learning.
• You enjoy mentoring and coaching teams, take pride in teams success.
• You enjoy solving problems and thrive for excellence

• You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
• You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
• Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
• Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
• We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)

• Target setting and managing delivery of business targets, in-line with the business and service benchmarks
• Sign partnerships for the company towards growing business or enhancing product bouquet
• Large client closures and relationship management
• Work closely with the Product & Marketing teams to develop and implement PayGlocal’s go-to-market strategy
• Recruit & develop the team to achieve maximum productivity
• Understand the market and strategize merchant acquisition

• Build a strong network within ecosystem to identify the top authors and bring them onto the Graphy platform

• Reach out to creators and build a strong pipeline of creators who could create a Graphy

• Setup Calls and introduce Graphy as the product and platform to create Graphies

• Cold call/email prospective leads.

• Find out interesting ways to source creator leads

• Find out interesting ways to close Graphers

• Close Creators to create Graphies

• Own the GMV from the Graphies closed

• Serve as the lead point of contact for all Graphers account management matters.

• Build and maintain strong, long-lasting relationships with Graphers.

• Should have 3+ years relevant experience in business development or proven experience as category manager or similar role

• Solid knowledge of category management, business development principles

• Excellent communication skills

• Detail-oriented, with the ability to manage multiple projects simultaneously in a demanding, fast-paced environment.

• Book/Content market knowledge is an added advantage

• Experience in working in a collaborative team

• Experience in adding SAAS products is a plus.

• Experience in Lead management and closure.

• Top of the Market Salary

• Great learning environment

Graphy is the all-in-one platform to launch your online school, grow your community, monetize your knowledge and host live cohort-based courses.

The creation of cohort-based courses is open to all content creators, influencers, and educators. Join creators, teachers, and instructors from every industry, share what you know, and make money doing what you love!

You can host free sessions to engage with your audience who might have not subscribed to you yet. Hosting online live sessions will help students understand what they can expect from your course and will get to know you better.

You can check out our website here:

https://graphy.com/" target="_blank">https://graphy.com/