We are looking for a senior graphic designer with a keen eye for detail and aesthetics to join our team. The role would include designing social media posts, banners, email layouts, page layouts etc
The role can be fulfilled both remotely and in-person. Our office is based out of Santacruz West in Mumbai
Subodh Popalwar
Software Engineer, Memorres
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PluginLive Technologies- a recruitment tech company is hiring for First Source
About the organization:
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.
One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.
Role Name- Customer Service Trainee
Type- Apprenticeship
Qualification & Background: Graduate (Fresher/BPO Experienced)
Location: Bengaluru, Mumbai and Chennai
Stipend
Chennai- 13k (Backend role- DATA)
Bangalore- 18k (Voice and Email Chat role)
Mumbai- 18k (Voice and Email Chat role)
Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.
Work Type- Rotational Shifts
Pls note- Cab services will be provided to all the employees working during night shifts.
Position Requirements
- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.
Essential Skills:
- Willingness to work in rotating shifts (including night shifts)- 5 days a week.
- Communicate effectively, both orally and in writing.
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Hardworking and Smart working attitude with openness to feedback
- Have acceptable typing speed of at least 20 WPM/90% Accuracy
Roles & Responsibilities
This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.
- Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
- Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
- Grasp, comprehend & clear the training period with relevant tollgate scores.
- Attend all team briefing/meetings/coaching on a timely basis.
- Be knowledgeable of regular process changes provided.
- Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
- Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
- Adhere to Company Code of Conduct & policies laid by the HR
- Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
- Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
- On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
- Act as a team player and coordinate work respectfully with fellow members in co-ordination.
- Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
- Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
- Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
- Work closely with team leader by implementing the coaching aspects discussed for self and career development.
NodeJS (Node.js)
Javascript
MongoDBAbout the Role
- Design, develop, test, deploy, maintain, and improve software and new user-facing features across Novo’s products and services.
- Drive technical decisions on a multi-functional, Agile team alongside product management, product design, and engineering.
- Optimize applications for maximum speed and scalability and analyze feedback from customers and internal teams to identify issues and improvement opportunities.
- Champion a passion for engineering best practices such as code quality, linting, and testing.
- Ensure our software is reliable, extensible, maintainable, debuggable, secure, well-tested and performs well under load.
- Mentor junior engineers in all aspects of planning, development and testing.
- Stay engaged with latest technologies and evaluate strategies to keep the Novo technology stack up to date.
Requirements for the Role
- 5+ years experience in a highly technical role at a hyper-growth startup or fast-paced company.
- Extensive background designing, developing, testing, deploying, maintaining, and improving software.
- Good understanding of Node.js & Javascript.
- Demonstrated ability to translate business goals and initiatives into technical requirements.
- Strong understanding of SQL database.
- Demonstrable experience architecting scalable and cost effective solutions to ensure and support customer growth.
- Experience mentoring junior engineers in all aspects of planning, development and testing.
- Strong understanding of system design and architecture.
- Interest in engaging with latest technologies and evaluating strategies to keep the Novo technology stack up to date.
- Excellent written and verbal communication skills with the ability to collaborate with both technical and non-technical teams effectively.
.NET
C#What’s the job? Dot Net Developer
Where do I work? GyanMatrix
Experience 8-11 Yrs
Why are we here?
Mandatory skills
to have:
We are looking for a Dotnet Developer, who is motivated to combine the art of design
with the art of programming. Responsibilities will include implementing visual
elements and their behaviors with user interactions. You will work on Fullstack
developers to build all client-side logic. You will also be bridging the gap between the
visual elements and the server-side infrastructure, taking an active role on both sides,
and defining how the application looks and functions.
5+ years of experience in Classic ASP and JSP.
Should have 2+ years of experience in Tomcat Administration.
Should have 3 years of experience in SQL Server.
Good Coding and Designing Skills. Good Application Troubleshooting skills.
SQL Server 2019 – SQL Queries, procedures and functions.
Ability to interpret business requirements and translate into working software.
Web and UX proficiency.
Python
Django
Ruby
Ruby on Rails (ROR)
ScalaBackend/Fullstack Developer
About the Company:
Company is India’s largest and best-established digital wealth management service that helps its customers create wealth for their long-and-short-term goals. Founded in 2012, Company is a pioneer in the digital financial services category and is recognised for creating simple and elegant user experiences in a complex domain. We do this by simplifying complex investing concepts and automating best practices, so our customers can grow their wealth without worry. We achieve this by combining cutting-edge technology, data-driven algorithms, awesome UX and friendly customer support. Our task is ambitious and we like to work hard as well as smart. We want to build a team that relishes challenges and contributes to a new way of thinking and investing in India. We are also invested in the growth of our colleagues and providing a supportive and thriving working environment for everyone. We have been recognised by Great Place To Work® as one of India’s best companies to work for.
Role specific info:
- 4-12 years of experience building good quality production software
- Excellent knowledge of at least one ecosystem based on Elixir/Phoenix, Ruby/Rails, Python/Django, Go/Scala/Clojure
- Good OO skills, including strong design patterns knowledge
- Familiar with datastores like MySQL, PostgreSQL, Redis, Redshift etc.
- Familiarity with react.js/react-native, vue.js etc. • Knowledge of deploying software to AWS, GCP, Azure
- Knowledge of software best practices, like Test-Driven Development (TDD) and Continuous Integration (CI)
What would you do here:
- Writing quality code using language best practices.
- Working in a highly collaborative team.
- Building good software using the latest tools and techniques.
- Participating in design reviews, coding modules, code reviews and unit testing.
- Taking ownership of quality and usability of your code.
- Mentoring co-workers.
- Leading efforts in improving technology architecture.
- Provide enterprise grade support to our clients over email and phone
- Address core technical queries related to the product
- Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, APIs, HTML/CSS and Javascript
- Perform cause analysis of customer issues via in-depth research and analysis using information from product logs and other databases
- Collaborate with Engineering and Data Analytics to help solve customer issues and provide reports
- Create and maintain internal documentation repositories
- Triage incoming requests and enhance workflows to deal with incoming ticket volume
- Ensure speedy resolution of issues while maintaining high customer satisfaction
- Be a part of an elite Technical Support team
- Build partnerships and work with some of the biggest enterprise accounts across different domains like e-commerce, travel, insurance, banks, telecom etc
- Core markets include US, Europe and SE Asia.
- 1-2 years of experience providing enterprise support to Indian and Global clients (B2B SaaS)
- Hands on experience with HTML/CSS,Javascript, REST APIs and APIs
- Knowledge of Zendesk and JIRA is a plus
- Excellent written and verbal communication skills
- Ability to explain complex concepts through clear and accurate writing
- People skills and having the gift of the gab to handle tricky situations
- Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
- Flexibility of working in rotational shifts
Life at WebEngage:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
NodeJS (Node.js)
PHPPythonRuby on Rails (ROR)
Javascript
React.js
AngularJS (1.x)
Vue.jsPeppo is a fair food ordering utility. It helps restaurants manage both the demand and the delivery sides of their business, on the cloud.
Peppo is a seed funded startup, developed by the team at First WalkIn Technologies. Founded in 2015, our incredible team of engineers, programmers, designers, data scientists and marketing experts have worked tirelessly to bring digital transformation solutions to iconic F&B brands such as Cafe Coffee Day, McDonald's, Pizza Hut and Domino's.
Now we've set out to bring the same expertise to all restaurants, big and small, so they can compete on fair terms in an increasingly digital world.
About Role
We are looking for an experienced Front-end Software Engineer with first-rate programming skills to join our retail platform team. In this role, you’ll be making some of the most significant decisions for the company. You need to have strong problem solving capabilities, be a team player and have great communication skills. You also need to be goal-oriented, have the ability to understand the core architecture and take up responsibility of product feature development. You must be a highly technical, hands-on developer with passion for producing high standard and robust code.
- Collaborate with the design/business teams and develop software meeting product requirements, with lead responsibility for different features in the product.
- Responsible for communicating and reporting to the tech lead.
- Code new features as well as maintain existing features.
- Participate in technical design and architecture reviews.
- Write technical documentation.
- Participate in code reviews.
- Prototype and/or redesign features.
- Fix bugs.
We offer a friendly, casual, collaborative working environment that is mission-driven and results-oriented. Our small office is in a great space in Bangalore. Due to the COVID situation, we are committed to having a fully remote engagement.
Skills and Requirements
We are looking at your experience not just in terms of the years you’ve clocked but the aptitude to get things done. Here’s the skills that your job would entail, so please make sure you highlight the following in any capacity you have demonstrated - professional, freelance or hobbyist.
- Good to have an overall 3+ years of software development experience.
- Strong proficiency in modern JavaScript.
- Expertise with modern JS libraries/frameworks at least one of these JS frameworks - React.JS, Vue, AngularJS, NextJS
- Experience with testing frameworks, practices and processes.
- Demonstrated skills in developing, releasing, and maintaining high quality web applications.
- Solid experience on REST APIs, JSON, Test Driven Development (TDD) and standards.
- Good communication skills and ability to work independently or in a team.
- GraphQL experience is an added bonus
Job Perks
- Small team with an opportunity to have a steep learning curve.
- Have a meaningful impact on end customers and sellers on their experience with digital tools.
- Work on redefining the e-commerce experience by building cooperatives for the micro-services era. This makes Peppo a perfect home for those looking to pursue compassionate capitalism.
- Train under a diverse and accomplished set of team leads, mentors and investors who have worked in government and big tech.
- Holistic development guaranteed as you will grow in an environment that prizes lateral thinking allowing you to supplement your core responsibilities with additional functions.
- Competitive compensation and flexibility to work from anywhere since Peppo uses the best of productivity tools.
Our Preferred Resume Format
- Polished resume with list of projects clearly listed (with responsibilities you held)
- Links to interesting projects that you worked on (professional, freelance or hobbyist)
- Blogs written and any other public contributions you made
Our Interview Process
- Resume evaluation: We will screen all incoming CVs and invite candidates for next round, fitting our job profile description.
- Case study: If you are one of the shortlisted candidates, you will be sent a case study to solve.
- Phone screening: we will follow up with a phone screening round for better understanding of the CV, technical proficiency, experience etc.
- F2F Round(s): The next round is a direct face-to-face discussion over a video call.
Peppo is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, caste, color, gender, sexual orientation, religion, national origin, physical disability, mental well-being, or age. Our code of conduct reflects the kind of company we strive to be, and we celebrate our diversity for that truly makes us create products that cater to the world.
Here’s a few resources for you to understand Peppo landscape:
The simplest way to think of Peppo is that it is a backend for restaurants that takes them online, not on just one channel but on all of them. App publishers that integrate with Peppo, will see every restaurant that uses Peppo and can enable food ordering through their own front-end. On the fulfilment side, Peppo allows restaurants to plug into an aggregated delivery fleet on which it helps restaurants choose between various providers to optimise between delivery costs and performance. Read more about:
- The Peppo Mission - Our Website - https://www.peppo.co.in/
Requirements
Technical Skills
- Ability to solution & deliver all of Operations/SRE services & processes including managing L2 Environment Support
- 5-12 years of overall environment support experience with 5+ years of experience as support / SRE engineer
- Experience in implementing Monitoring solutions using APM tools( Example: AppDynamics, Graylog, Dynatrace, Datadog etc.) set up and test proactive monitoring alerts
- Have a broad knowledge profile and really excel in some areas, such as HTTP/TLS, DNS, networking or containerization
- Comfortable with large scale production systems and technologies, for example load balancing, monitoring, distributed systems, microservices, and configuration management.
Process Skills
- Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive
- Interest in designing, analyzing and troubleshooting large-scale distributed systems.
Behavioral Skills
- Practice sustainable incident response and blameless postmortems.
- Proven ability in developing relationships with stakeholders, communicating project/program status, and understanding detailed business requirements across multiple project initiatives
- This role requires candidates to work in rotational shifts. 24*7 support
Benefits
LOCATION: Mumbai
COMPENSATION: Competitive
WHY ZYCUS? :
- Be a part of one of the fastest growing product Company in India
- Come join a young, dynamic & enterprising team
- Work on the latest technologies
- Flexible working hours (As per business requirement).
Zycus Global Leader Procurement: https://www.zycus.com/newsroom/press-releases.html" target="_blank">https://www.zycus.com/newsroom/press-releases.html
PythonDjango
JavaJavascript- 5+ years experience
- Previously managed a team
- Built & managed backend systems from scratch previously.
- Lead the core backend engineering team, including mentoring, coaching, architecture, devops, code review and software infrastructure
- Should be more proficient with Django.
- Work with the executive team to shape and execute the product roadmap
- Direct our team environment to achieve sprint deliverables and acceptance criteria
- Design and monitor metrics to assess product and infrastructure performance
- Hire, build and shape the team
Java
HTML/CSSJavascriptMongoDB
Follow CutshortSubodh Popalwar
Software Engineer, Memorres