UX Designer

About the company

Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for Customer Relations Executives tasked with leading a team of executives and maintaining fruitful relations with our existing customers. The priority is to assist the organization to acquire new customers, and to maintain a good relationship with our existing ones. This means effective business development and customer relations executives are in massive demand in nearly every job sector there is including business to business, business to customer and even non –profit organizations.

About the role

The role being offered is Customer Relations Executive for B2C segment. As a Customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.

Location

Noida, India

Roles and responsibilities

1. Keep abreast with Extramarks latest offerings and best practices
2. Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer
3. Maintain and strengthen relationship with existing customers
4. Collaborate with the support team (technical and academic) to address customer queries
5. Conducting in-depth needs assessments to better understand each customer’s requirements to ensure highest satisfaction and Higher Utlization of the Application
6. Prompting clients to upgrade their existing packages and to purchase additional offerings.
7. Harnessing relationships to generate leads from referrals to maximize our profits.
8. Ensuring a good renewal rate of the subscribed packages
9. Retain customers who raised an issue for refund/cancellation

Selection process

There are two rounds for the selection process:

➢ PI - 1st Round

➢ PI - 2nd Round

Expectation

• B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate
• Excellent interpersonal and communication skills

Job Responsibilities:

• Must have knowledge of at least one PHP framework out of Laravel and Cakephp.
• Must have basic knowledge of HTML, CSS, JavaScript and jQuery.
• Good knowledge of Object-Oriented Concepts & a strong passion for Software Development.
• Strong Interaction and Design Sense
• Familiarity with LAMP stack (Apache, MySQL and phpMyAdmin)
• Comfortable with SQL and/or Script Programming.
• Experience in Designing & Developing Database in MySQL is a MUST.

Required Skills:

• Knowledge and/or willingness to learn, highly motivated.
• Fully comfortable working in English, both in written and spoken language.

• Solid experience in RoR, Golang, NodeJS or Python. Good to have exposure to ML.
• Should have experience in cloud computing
• Has an ability to quickly learn and contribute in multiple codebase
• Overcomes roadblocks and requires minimal oversight
• Takes initiatives to fix issues/tech debts before assigned to him/her
• Able to deep dive into codebase and advise QA of possible regression impact
• Communicates tech decisions through design docs and tech talks
• Has delivered projects with end-to-end accountability
• Keeps track of industry trends and introduces right tech/tools for a given job
• Excellent understanding of software engineering practices, Design Patterns, Data Structures, Algorithms

Responsibilities‌ ‌:‌ 

• Build, plan and implement the overall marketing strategy
• Manage the strategy
• Manage and train the rest of the team
• Stay up to date with the latest technology and best practices
• Manage all digital marketing channels
• Measure ROI and KPIs
• Prepare and manage a marketing budget
• Oversee all the company's social media accounts
• Collaborate with the design team to create a social media calendar.
• Manage and improve online content, considering SEO and Google Analytics
• Forecast marketing performance trends in terms of consumer acquisition 
• Monitor competition and provide suggestions for improvement
• Update and maintain the monthly report on a regular basis- Keeping a routine check on marketing targets and achievements

Requirements‌ ‌:‌ ‌

• Good interpersonal, communication and social skills.
• Impeccable time management skills with the ability to multitask
• Good knowledge of all different marketing channels
• Good knowledge and experience with online marketing tools and best practices
• Ability to understand current and future trends in the digital content and social media space..
• Fluent in English and Hindi‌
• 4 years of experience as a Marketing Head
• 2 years of experience in developing and implementing marketing strategies
• Experience with microsoft office ( Excel )
• Preferable a degree in Marketing, Digital technologies, Communication or relevant fields
• Sense of ownership and pride in your performance and its impact on the company’s success
• Passion‌ ‌for‌ ‌fitness,‌ ‌mobile‌ ‌and‌ ‌technology‌ ‌is‌ ‌a‌ ‌plus!‌ ‌