Technology Lead-JAVA/AWS

About Us

Volopay is a Y Combinator-backed start-up that combines, corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations. We are trusted by some of the top investors in the world and are being awarded as one of the most influential fintech start-ups in South East Asia.

We are seeking a dedicated and experienced Customer Success Manager - India to ensure exceptional service delivery to our clients. As the Customer Support Manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future customer support team members. This role requires strong leadership skills, a customer-centric approach, and the ability to effectively collaborate with internal and external stakeholders.

Key Responsibilities:

• Client Account Management: Serve as the primary point of contact for designated SaaS and enterprise client accounts, fostering strong relationships and ensuring client satisfaction through timely and effective communication.
• Intercom Management: Oversee the Intercom platform to respond to customer inquiries, provide technical support, and address product-related questions or concerns in a timely and professional manner.
• Issue Resolution: Work closely with internal teams and external product/service providers to resolve customer queries, troubleshoot technical issues, and ensure timely resolution to maintain high levels of customer satisfaction.
• Process Development: Develop and implement efficient and scalable processes for managing customer support inquiries, including ticket management, escalation procedures, and knowledge base documentation.
• Team Leadership: Eventually lead, mentor, and coach the customer support team members, providing guidance, feedback, and support to ensure high performance and continuous improvement.
• Training and Onboarding: Develop comprehensive training materials and onboarding processes for new customer support team members, facilitating their integration into the team and ensuring alignment with service standards.
• Performance Monitoring: Monitor key performance metrics such as revenue growth of existing business. Once there is a team, also to measure response times, resolution rates, and customer satisfaction scores, and take proactive measures to address any areas for improvement.

Skills & Qualification

• Open to both freshers and experienced candidates. We are looking for someone who is quick to learn, adaptable, and able to work with minimal supervision. Prior experience in customer service or fintech is a plus but not mandatory.
• Intercom Expertise: Proficiency in using Intercom or similar customer support platforms to manage and respond to customer inquiries efficiently.
• Communication Skills: Excellent communication skills, both written and verbal, with the ability to articulate complex concepts in a clear and concise manner.
• Leadership Abilities: Strong leadership and team management skills, with the ability to inspire, and develop team members to achieve their full potential.
• Problem-Solving Skills: Strong problem-solving and critical-thinking abilities, with a proactive approach to identifying and resolving customer issues.
• Process Orientation: Experience in developing and implementing scalable processes and procedures to optimize customer support operations.
• Collaborative Nature: Ability to collaborate effectively with cross-functional teams, including product development, sales, and marketing, to address customer needs and drive customer success.
• Flexibility to support the UK market.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package including your health insurance.
• Remote work flexibility with a supportive and collaborative team environment.
• Opportunities for career advancement and professional development.

Our Culture

At Volopay, you'll thrive among passionate, talented individuals who bring their energy into everything they do. Our team's diversity is our strength, with musicians, entrepreneurs, athletes, and more contributing their unique talents. Picture a workplace that's not just about work, but about a shared journey. We value your independence and trust you with tasks, encouraging you to take ownership and find innovative solutions. Our culture is rooted in:

• Ownership: We believe in freedom with responsibility. You'll naturally take the lead and excel.
• Results: We're doers who overcome obstacles with a can-do attitude.
• Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.

Join our team and lead our customer support efforts to deliver exceptional service and drive customer satisfaction. If you are a proactive problem-solver with a passion for customer success and a desire to make a meaningful impact, we want to hear from you. Apply now to become our Customer Success Manager and play a key role in shaping the future of our customer support operations.

Role Overview: As a Product Marketing Manager, you will play a pivotal role in driving the success of our products by developing and executing marketing strategies to build brand awareness, engage customers, and support international market expansion. This is a unique opportunity to shape the marketing function in a fast-paced startup environment. 

Key Responsibilities: 

1. Product Positioning & Messaging: 

○ Develop compelling product messaging and positioning that highlights value propositions and resonates with target audiences globally. 

2. Go-To-Market Strategy: 

○ Lead go-to-market planning and execution for product launches, ensuring alignment across product, sales, and marketing teams. 

○ Collaborate with cross-functional teams to create launch campaigns, content, and 

resources. 

3. Market Research & Insights: 

○ Conduct market research and competitor analysis to understand industry trends, customer needs, and growth opportunities. 

○ Use data-driven insights to refine product and marketing strategies for international markets. 

4. Content Development: 

○ Create and oversee the development of marketing assets such as product demos, brochures, videos, case studies, and thought leadership content. 

5. International Marketing: 

○ Build and execute marketing strategies for global markets, adapting campaigns to cultural nuances and regional demands. 

○ Partner with local teams, distributors, or agencies to drive regional success. 

6. Customer Engagement: 

Develop strategies to build customer advocacy through testimonials, reviews, and case studies. 

○ Lead customer feedback loops to influence product improvements and innovations.

7. Performance Tracking & Reporting: 

○ Monitor and analyze marketing campaign performance using KPIs and ROI metrics.

○ Provide actionable insights to improve campaign effectiveness and product adoption. 

Required Skills:

• 3+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 3+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

Roles and Responsibilities:

• Establish viable opportunities.
• Generate new leads using cold calling, email marketing, social media, and other relevant marketing channels.
• Score the viability of an interested lead for the sales team.
• Classify hot, warm, and cold leads based on their need, budget, and decision-making capabilities. Accordingly, take the necessary steps to convert hot leads and nurture warm and cold leads.
• Organise and keep the lead status updated in the CRM software.
• Proficient in Lead generation through email, outreach platforms and data search tool like LikedIn; Sales Navigator
• Follow company decorum at all times when representing the organisation.

Desired Candidate Profile:

• A graduate in any stream (10+2+3 regular education)
• 3-5 years of experience in lead generation and prospecting
• Effective communication skills 

• Proficiency with CRM software

• Customer-focused and adaptable to different personality types
• Have the ability to multitask, set priorities and manage time effectively
• In-bound & Out-bound lead generation experience
• data building and data mining using search tools
• Excellent client servicing skills
• Top-notch verbal and written communication skills

Location : Noida/ Delhi
Notice Period : Immediate

Do you have a passion for computer vision and deep learning problems? We are looking for someone who thrives on collaboration and wants to push the boundaries of what is possible today! Material Depot (materialdepot.in) is on a mission to be India’s largest tech company in the Architecture, Engineering and Construction space by democratizing the construction ecosystem and bringing stakeholders onto a common digital platform. Our engineering team is responsible for developing Computer Vision and Machine Learning tools to enable digitization across the construction ecosystem. The founding team includes people from top management consulting firms and top colleges in India (like BCG, IITB), and have worked extensively in the construction space globally and is funded by top Indian VCs.

Our team empowers Architectural and Design Businesses to effectively manage their day to day operations. We are seeking an experienced, talented Data Scientist to join our team. You’ll be bringing your talents and expertise to continue building and evolving our highly available and distributed platform.

Our solutions need complex problem solving in computer vision that require robust, efficient, well tested, and clean solutions. The ideal candidate will possess the self-motivation, curiosity, and initiative to achieve those goals. Analogously, the candidate is a lifelong learner who passionately seeks to improve themselves and the quality of their work. You will work together with similar minds in a unique team where your skills and expertise can be used to influence future user experiences that will be used by millions.

• Extensive knowledge in machine learning and deep learning techniques
• Solid background in image processing/computer vision
• Experience in building datasets for computer vision tasks
• Experience working with and creating data structures / architectures
• Proficiency in at least one major machine learning framework
• Experience visualizing data to stakeholders
• Ability to analyze and debug complex algorithms
• Good understanding and applied experience in classic 2D image processing and segmentation
• Robust semantic object detection under different lighting conditions
• Segmentation of non-rigid contours in challenging/low contrast scenarios
• Sub-pixel accurate refinement of contours and features
• Experience in image quality assessment
• Experience with in depth failure analysis of algorithms
• Highly skilled in at least one scripting language such as Python or Matlab and solid experience in C++
• Creativity and curiosity for solving highly complex problems
• Excellent communication and collaboration skills
• Mentor and support other technical team members in the organization
• Create, improve, and refine workflows and processes for delivering quality software on time and with carefully calculated debt
• Work closely with product managers, customer support representatives, and account executives to help the business move fast and efficiently through relentless automation.

• You’re part of an agile, multidisciplinary team.
• You bring your own unique skill set to the table and collaborate with others to accomplish your team’s goals.
• You prioritize your work with the team and its product owner, weighing both the business and technical value of each task.
• You experiment, test, try, fail, and learn continuously.
• You don’t do things just because they were always done that way, you bring your experience and expertise with you and help the team make the best decisions.

• Strong knowledge of and experience with the functional programming paradigm.
• Experience conducting code reviews, providing feedback to other engineers.
• Great communication skills and a proven ability to work as part of a tight-knit team.

Senior Frontend Developer || CSS, HTML, JavaScript, React.js|| 3+ years exp 

Essential Duties:

• Work directly with clients to provide rapid and accurate analysis of production issues (including solution tracking).
• Answer customer questions, file bugs, and reproduce, troubleshoot, resolve, and escalate issues as necessary.
• Own and drive customer issues from start to finish.
• Become an expert on a given product domain from both a business and technical standpoint.
• Handle urgent escalation issues, ensuring we accurately prioritize based on severity and customer impact.

Minimum Requirements:

• BS or MS in Computer Science, Engineering, or related. We will also consider other significant technical experience.
• Minimum of 7 years of application support experience. 
• Strong Oracle SQL, PL/SQL skills required.
• Order-To-Cash (O2C) or Procure-To-Pay (P2P) cycle experience in Oracle EBS (Financials). Other ERPs can also be considered. 
• Excellent spoken and written English. All customer communications are in English.
• Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
• Ability to work with a global teams and build strong cross-functional relationships.
• Positive attitude and the ability to overcome adversity; ability to stay calm under pressure.
• Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge. You will learn something new every day!
• Problem-solving capabilities as well as excellent customer service skills.
• Ability to take ownership and follow through on client issues until resolution.
• Ability to effectively communicate and coordinate with peers and senior management as required.
• Strong organizational skills, attention to detail and technical judgment.