HTML/CSS
Adobe IllustratorRole: Art/Designer
Department: Marketing
Location: Gurgaon
Stream: Marketing Communications
NOTE: THIS IS A CONTRACT TO HIRE ROLE.
Responsibilities
• Manage and Design for various communications on channels like Email, Notifications, In-app/Web/m-web properties
• Product campaigns and brand campaigns (ATL/BTL) either contribute directly and/or oversee if led by agency
• Off-line collaterals like Point-of-sale, Posters, Danglers etc.
• Social media campaigns
• Internal communications on need basis
• Work in-close collaboration with growth, brand marketing, designer and agencies (on need basis) as a team of 3 – you the designer, copywriter and content writer
• Your performance will be measured on the effectiveness of the communication you develop using KPIs like Transaction numbers, click through rates, engagement, etc
• For the desired position, the employee must provide strong conceptual thinking, solid design skills and expertise in creative design programs.
Skills
• Amazing design skills across various medium
• Expertise in adobe creative suit
• Proactive and an idea person who can take leap from the brief to design the most impactful communication
• Work closely with copywriter - content person and the marketing team
• Collaborates effectively and is open to ideas from other people
• Active on the new age social media platforms and is well-aware of social and other trends
• Experience of working in unstructured environment, entrepreneurial in nature
• What will Push- Up Your Chances is about 2 years of advertising experience especially digital with the ability to work under tight deadlines.
• Strong understanding of different styles of designs for different requirements.
• Command over Hindi in addition to English language. Regional language skills would be an added advantage.
Education Qualification Bachelor’s Degree in graphic design or related field
Work Experience
1. Around 2 years of work experience in design, creative & conceptualizing experience preferably in advertising agencies
2. High-level proficiency in Adobe Creative Suite (CS6 or higher): Illustrator Photoshop, InDesign (web, video and animation software)
Shubham Vishwakarma
Full Stack Developer - Averlon
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WHAT WE OFFER OUR EMPLOYEES
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• Company-sponsored team outing and parties
• Flexible work from home policy
• Company-sponsored lunch
• No Leaves Policy: we trust people in getting work done
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We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers.
What Describes You Best
● Bachelor of Engineering (preferred IT - CE background)
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Skills
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● Excellent customer handling skills
● Experience with ticketing tools like Freshdesk,Zendesk
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As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.
Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score.
Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.
Why Join Us
● Be a part of our growth story as we aim to take a leadership position in international markets.
● Opportunity to manage and lead global teams and channel partner networks.
● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.
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- Popular Go web frameworks, such as Echo
- Request routing and API mechanisms
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- A basic understanding of computing and Linux systems
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Powerful core java and Java/J2EE knowledge
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Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from the customer
- Ensuring that the correct level of priority is agreed with the customer
- The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
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SLA Management: Responsible for:
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- TPMs engaged immediately for engineer dispatch to the site where applicable
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Jeopardy Management: Responsible for:
- Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for:
- Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for:
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon