Embedded Developer

Come Join Us

Experience.com - We make every experience matter more . . .

Position: Technical / Product / Customer Support Specialist

Job Location: Chennai (Base Location) / Remote

Shift Time: US shift (PST)

Employment Type: Full Time

Customer Support Specialists are responsible for an incredible customer experience, serving as a partner, consultant, and advisor to our client community of technology and services professionals. As a part of Experience.com’s Create WOW mission, Customer Support Specialists work with technology companies, offering top-notch customer support and creating long term customer relationships. Above all, the Customer Support discipline helps real people solve real business problems. Channeling their strong sense of empathy, Customer Support Specialists care about people as much as they do getting work done. Natural fluidity and thoughtfulness to written and verbal communication is key, and a good sense of humor is a plus.

Essential Duties and Responsibilities:

• Respond to and resolve customer queries through all support channels (including email, chat, phone).
• Drive timely incident resolutions while collaborating with a local team of specialists and a global team of product and engineering professionals, ensuring consistent communication on status and next steps.
• Own the front-line technical support process, triaging cases and classifying them by their objective priority and customer-specific severity, diagnosing underlying factors, and prescribing a plan of action to address.
• Provide support and relationship management to customers by answering product questions, reviewing client issues, delivering end-user support and training, and conduct systems troubleshooting.
• Facilitate product feedback sessions with clients by prescribing an immediate solution to the core business problem, including workarounds if needed, while also serving as a channel to the product team for issues.
• Define and adhere to internal metrics and guidelines for response rates, on-brand messaging, and customer satisfaction using key performance indicators including client satisfaction and knowledge scores.
• Delight customers and build loyalty by providing joyful and personal customer support, leveraging data to predict a customer’s pain-points and anticipate client needs in a human, approachable way.

Key Performance Indicators:

1. Performance against Support Service Level Agreement (SLA) metrics.
2. Internal Customer Feedback measures, including Customer Satisfaction (CSAT).

Skills and Experience:

• Bachelor’s Degree required.
• 1+ years of experience in customer service, client operations, or directly related experience.
• Prior experience or familiarity with a support case or ticketing system, such as Salesforce Service Cloud.
• Prior experience of using and testing APIs, as well as providing customer support on integrations.
• Basic knowledge of HTML, CSS, and JavaScript experience using browser developer tools to diagnose issues and conduct investigations with a client’s configuration and implementation of our solutions.
• Prior experience within a software-as-a-service (SaaS) environment is a plus.
• Knowledge of SQL and relational databases in general is a plus.

Competencies & Proficiencies:

[LOW] Building Effective Relationships

• Selecting the appropriate communication method and tool given the information.
• Engaging with authenticity and empathy, nurturing genuine relationships.
• Choosing the guidance that best matches the audience, accurately delivering a message.
• Approaching situations with maturity using behaviors of inclusion and positive communication techniques to resolve conflicts.

[MOD] Bias for Action

• Managing project and program work effectively, delivering against known goals and deadlines.
• Contextualizing a known playbook given unexpected circumstances to meet goals and solve problems.
• Using autonomy to correctly identify the cause of a problem or situation and applying the right solution.
• Maintaining conditions of support for necessary action, despite competing priorities.

[LOW] Disciplined and Strategic Thinking

• Learning from past actions and outcomes to improve work quality consistently.
• Quickly defining the problem and applying the most effective solution, not necessarily the obvious one.
• Filtering for ambiguity that impacts the goals at hand instead of being reactive to atmospheric complexity.
• Using good judgment to select the appropriate course of action given the situation and data available.

About Us

We believe that experience is everything. Experience.com has built the most impactful Experience Management Platform (XMP) available anywhere, with features to drive operational and behavioral change, in real-time, during the moments that matter. XMP delivers impactful business outcomes including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement, and compliance - making every experience matter more.

Founded in 2015 and originally founded as SocialSurvey, Experience.com is headquartered in San Ramon, Calif. and backed by SavantGrowth (fka Kennet Partners), Silicon Valley Data Capital, Tri-Valley Ventures, and Wilson Sonsini Goodrich & Rosati.

Indian Registered name: Buyers Road India Private Limited

URL: www.experience.com

Role Summary:

We are seeking a motivated Pre-Sales Email Marketing Executive to support our lead generation efforts through targeted email campaigns. In this role, you will work closely with the sales and marketing teams to create, implement, and optimize email strategies that drive engagement, nurture leads, and maximize conversions.

Key Responsibilities:

• Email Campaign Management: Design and execute pre-sales email campaigns focused on lead generation, segmentation, and nurturing, aligning with the company’s overall sales strategy.

• Content Development: Draft persuasive, engaging email content that resonates with target audiences, maintaining brand voice and tone across all communications.

• Lead Nurturing: Collaborate with sales teams to design and implement lead nurturing workflows, ensuring prospects move smoothly through the sales funnel.

• Market Research: Stay informed on email marketing trends, industry best practices, and competitor strategies to continually improve campaign effectiveness.

Qualifications and Skills

• Minimum high school diploma in any stream.

• At least 6 months of experience working in a digital marketing company.

• Proficiency in generating leads for SEO, Social Media Marketing, and Website Design and Development services.

• Experience in lead generation specifically targeting audiences in the US, Canada, and UK markets.

This role is physically based out of Mauritius and will require you to relocate to Mauritius. Relocation expenses like air tickets/work visa/permit/shared accomodation/medical insurance/daily travel costs will be borne by the company

The role of a senior java developer is to ensure high quality software development and delivery to the end client.

As senior software developer, you shall be the technical SME on the project and ensure that the team abide by the quality standard set on the project.

On the Java Expertise Center, you shall be contributing to the knowledge building committee where you will be coaching juniors and demy students

Key Skills:

 Very good knowledge in Java (at least from Java 8).

 Good knowledge of Spring boot

 Experience with JPA/Hibernate

 Experience in middleware such as MessageQueues

 Experience with REST interfaces and GRPC

 Experience with modern agile software development (Continuous Integration)

 Experience in securing APIs

 Knowledge in design patterns

1. Software Development

 Act autonomously in the delivery of tasks of simple to high complexities on projects.

 Participate actively with team members to reduce risks related to tasks and activities.

 Ensure deliveries (code, documentation, release notes) are executed within set quality standards and processes.

 Understand and apply standard methods, tools and processes in daily tasks.

 Participate in sprint backlog estimation.

2. Team coaching & technical reference on project.

 Work with the team architect to help coach team members and ensure they

abide by the technical standards set on the project.

 Coach new joiners and accompany them technically & functionally on the

project.

 Be the technical reference on the project, besides the architect.

 Communicate technical KPI to your project manager.

 Review code contributed by team members, ensuring adherence to coding standards, best practices, and quality standards.

 Act as a coach or trainer and contribute actively to the Java Expertise Center.

 A commitment to continuous learning and staying updated with industry trends and best practices

 Participate in budget auditing activities as required by direct report in the capacity of a Developer

Key Dimensions:

 Ability to monitor unit test coverage and ensure team abide by same standard (Standard unit test coverage

of 60% on new and overall codes)

 Ensures Sonar analysis of project is as per quality gate and any deviations are tackled by the team

 Ensuring highest quality delivered to client.

Job description

About Kofluence:

Kofluence is a start-up positioned as “Adwords for Social Media Influencer Marketing''. Led by Online gaming leaders/ IIM Alumni, Kofluence has developed a technology platform where brands can reach out to their audience through micro-influencers. At Kofluence, you get an opportunity to create stuff from scratch. So, if you see yourself as curious, ambitious, innovative and perennially hungry for growth, this is the place to be!

Overview:

We are looking for the position of Account Manager. Selected person will take end to end ownership of accounts to ensure brands collaborate with Kofluence consistently delivering value and exceeding expectations.

As a BD - Account Manager,

You Get:

•   Amazing colleagues to work with
•   A great office with a cool culture
•   Work-from-Home option
•   The freedom to do things and take decisions with logical reasoning

Your Responsibilities:

• Complete ownership of new business development process from strategy to execution
  • Own and deliver quarterly/annual order booking target
  •   Create and execute brand communication campaigns, build & strengthen the brand's equity over a period of time and drive adoption rates for the brand
  •   Create and leverage synergies across partners in overall ecosystem to maximize and sustain revenues
  •   Own and lead end to end Sales process from lead generation, lead qualification, Proposal submission, Contract Negotiation and Closure

The role will be focused on the frontend in the sales function. You will be responsible for  acquiring new customers and create a pipeline for enterprise accounts. This will be a IC and enterprising opportunity, in a start-up environment, so we are looking for a motivated self-starter.

Delhi and Mumbai

• Creating a list of enterprise accounts and win them with consultative sales approach
• Pitch the company and its products through rigorous prospecting
• Strike and initiate conversations with high-profile personas in prospective companies.
• Mapping market and innovate in outbound approach
• Excellent presentation and sound understanding on 
• Maintain discipline in CRM update , customer engagement and company policies

An enthusiastic individual from SAAS, E-com, Fintech or entrepreneurial background

• 8-10 years of B2B India Sales.
• Graduate in any stream or an equivalent educational qualification.
• Have a basic knowledge of technology and a detailed understanding of India sales and market
• Excellent communication and interpersonal skills.
• Well versed in using tools such as LinkedIn, HubSpot, etc.
• Be self-motivated, data-driven, and result-oriented.

You will work with the Sales team and report to the President - Sales and BD.

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.

• Responsible for the entire infrastructure including Production (both bare metal and AWS).
• Manage and maintain the production systems and operations including SysAdmin, DB activities.
• Improve tools and processes, automate manual efforts, and maintain the health of the system.
• Champion best practices, CI-CD, Metrics Driven Development
• Optimise the company's computing architecture
• Conduct systems tests for security, performance, and availability
• Maintain security of the system
• Develop and maintain design and troubleshooting documentation

• 7+ years of experience into DevOps/Technical Operations
• Extensive experience in operating scripting language like shell, python, etc
• Experience in developing and maintaining CI/CD process for SaaS applications using tools such as Jenkins
• Hands on experience in using configuration management tools such as Puppet, SaltStack, Ansible, etc
• Hands-on experience to build and handle VMs, Containers utilizing tools such as Kubernetes, Docker, etc
• Hands on experience in building, designing and maintaining cloud-based applications with AWS, Azure,GCP, etc
• Knowledge of Databases (MySQL, NoSQL)
• Knowledge of security/ethical hacking

• Have experience with ElasticSearch, Kibana, LogStash
• Have experience with Cassandra, Hadoop, or Spark
• Have experience with Mongo, Hive

About the Role:

We are looking for a Senior Software Engineer with experience in ROR/GoLang , having 3+ yrs of experience on how best to leverage and exploit the language’s unique paradigms, idioms, and syntax. Your primary focus will be on developing Enterprise Grade Systems and programs that are scalable and maintainable. You will ensure that these packages and programs are well documented and has a reasonable test coverage. You will coordinate with the rest of the team working on different layers of the infrastructure. A commitment to collaborative problem solving, sophisticated design, and quality product is essential.

What You'll Do

• Writing scalable, robust, testable, efficient, and easily maintainable code
• Translating software requirements into stable, working, high performance software
• Playing a key role in architectural and design decisions, building toward an efficient micro services distributed architecture

What You'll Need

• Working experience on Ruby-on-Rails(ROR)/Golang.
• Worked on enterprise grade systems
• Have designed web services
• Know how to scale systems that have database bottlenecks etc. 
• Having good exposure to Microservices architecture added value.
• Familiarity with OAuth, JWT, SSO, Authentication, and Identity Federation is an added advantage.
• Familiar with AWS, Docker, and Kubernetes, Pods and Meshes are added advantage.
• Experience in MySQL, Snowflake, and MongoDB is an added advantage