
Ekostay is currently hiring a Property Manager to manage & lead the on ground team for operational excellence on maintenance as well as client satisfaction levels.
Role- Property Manager
Industry Type- Homestay
Job Details (Not limited to):
- Overlook the operations in the region
- Streamline the operations
- Follow up with the on-ground team to ensure tasks assigned are completed on time.
- Purchase of vendors and suppliers upto the allocated budget and take necessary approval for the same
- Assist the transformation team in getting the property renovated and refurbished in the allocated time frame.
- Liaison with the government bodies as and when need be.
- Overlook the on-ground team training and assessment.
- Timely reporting and approvals to be taken from the Operations Head.
- Ensure the properties are maintained as per Ekostay hospitality standards.
- Carry property inspections and audits on a regular basis.
- Ensure maintenance work is done on a timely basis
- Maintain files/records of AMC, purchases, petrol spends, etc
-Work on monthly audits of markets
-Maintain sheets and documents online in a systematic manner (as per company policy)
- Daily reporting and proactive on various organisational whatsapp groups and mails.
- Overlooking property management
- Overlooking client relations & handling escalations
- Handling market accounts
- Overlooking property acquisition
- Team management & training
- Overlooking Labour and material procurement
- The job requires the personnel to stay in the required region permanently and report to Mumbai office whenever called upon.
Prerequisite-
1. Should have headed & handled a team of at least 4 personnel directly under him before
2. Experience in client servicing
3. Fluent in communication (English-Hindi-Marathi)
4. Civil knowledge
5. Street Smart
6. Motivated and driven
7. Should have a 2 wheeler
8. Negotiation skills
9. Vendor Management
Location: Maharashtra - Igatpuri, Panchgani, Alibaug, Lonavala, Goa
Experience - 6 months - 2 years
Salary - 25k - 30k

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Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Analyzes requests, provide solutions or ascertains who best can provide the information, and routes the request to the appropriate department/individual
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Resolves level 1 product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
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Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
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Contributes to team effort by accomplishing team metrics and SLA
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Provides all billing-related information to customers – helps in resolving any billing issues
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Receives, processes and verifies the accuracy of requests from customers utilizing the company’s internal tools and systems
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Receives inquiries and contacts the organization’s other departments to resolve a variety of account-related issues
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Participates and provides expertise as a member of the Customer Care group
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Attends regular meetings and feedback sessions
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- Best hardware and software to help you get the job done in the best way possible
- Remote office allowance to support you regardless of where you work
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- Flexible leave policy to give you more control over your time.
- Health insurance for your family and you to keep you well.
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Skills & Qualifications:
- At least an undergraduate degree in Computer Science, Engineering, preferably from IITs/Top RECs
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