
Business Development Executive/Manager [Female]
Business Development Executive [Female]
We are looking for a Business Development Manager (Client Relationship Manager) to create and nurture long-term relationships with offshore clients & pursuing new business opportunities.
In this role, you should be an excellent communicator who’s able to grasp clients’ needs and brainstorm ways to fulfill them. If you also have a background in customer services such as handling offshore IT (Software & Services) clients and knowledge of the IT (Software & Services) industry,
Responsibility:
- Working knowledge of bidding portals like - Upwork, LinkedIn, Hubstaff, Freelancer, Guru Etc.
- Working knowledge of Lead Generation, Identifying, creating, and pursuing new business opportunities and clients.
- Knowledge of client communication using emails, chat, audio and video call, and Skype call.
- Functioning as a primary bridge between the business, operations, and technical areas in the initial phases of the project cycle.
- Generating Leads, Client communication, and Follow-ups.
Qualifications and Skills
- Should have experience of 1-3 years in Business Development.
- Must have excellent communication skills (written & Oral).
- Proven experience as a Client Relations Manager / Relationship Manager / Business Development Manager.
- Proven track record of handling offshore clients and exceeding targets
- Background in customer service; IT industry knowledge is a must.
- Ability to deal with people diplomatically
- Experience tracking relevant KPIs (e.g. customer satisfaction)
- Proficient in MS Office, with working knowledge of CRM platforms.

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● The person shall bear the responsibility of driving the sales of our product in the Enterprise Segment-
South Region.
● To be responsible for the sales of product in the large enterprise segment in the region and achieve
the sales revenue/targets
● Negotiation and closure of sales, understands current pain-points,discuss appropriate solutions and value
add with the customers
● To create/maintain excellent relationships with clients and be able to tailor products ,pitch according to
their specifications
● Developing and implementing B2B sales strategy, market mapping and analytics of the markets,
● Drive customer engagements with the account management team.
● Prepare business development strategies according to the needs of the client.
● Securing business opportunities by cultivating mutually beneficial business relationship with current and potential clients.
Sales Skills:
● Ability to engage and influence a client; Effective in handling technical pre-sales activities.
● Past Experience in solution selling (CRM, ERP, Contact Centers, Telephony solutions).
Technical Domain expertise
● Should not be averse to understanding Technology.
● Should be able to handle large RFPs and response quality.
● Should be comfortable in understanding and explaining technology and solutions.
Business Development:
● Planning activities to achieve established targets.
● Effective time and pipeline management to align sales efforts with sales targets.
Ownership & Commitment:
● Able to see the larger picture, willing to take responsibility for tasks and initiatives.
● Attention to detail in planning and communication.
Preference of Professional background (In either or both of the following)
● Direct Solution Sales (CRM, ERP, Telephony, Contact Center, Banking etc.)
● Experience of Selling in Domestic South Market is a preferred.
● Bachelor in IT / Computers / EE or related field is an advantage & MBA is an advantage.




Job Description :
- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.
- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.
- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.
Responsibilities :
- Take proactive ownership of regional implementation health.
- Create scalable processes and definitive scope around implementation services
- Implement systematic processes for tracking and reporting on the implementation status
- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output
- Direct the activities of the implementation team to meet client needs and create successful partnerships
- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards
- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.
- Own execution of the roll-out within the allotted implementation timeframe
- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
- Provide support to Account Executives & Sales Engineers during the Sales cycle
- Ability to speak knowledgeably on all technical integration options available within an implementation
- Facilitate hand-off from Sales to Implementation
- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed
- Monitor the progress of each account at a deeper level
- Ensure all metrics are accurate and up-to-date
- Advocate customer needs/issues cross-departmentally
- Understand and manage escalations efficiently and appropriately
- The first point of contact for all inquiries on project status from executive leadership
- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed
- Partner with global teams on solutions, process enforcement, and overall regional health
Qualifications :
- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company
- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports
- Bachelor's degree;
- Previous experience as a Manager, Implementation for enterprise software
- Proven track record of successful implementation with enterprise clients
- Highly developed project management skills
- Ability to influence and guide clients through complex implementations
- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team
- Demonstrated presentation and client-facing skills
- Superior presentation skills; experience with presenting to C-level Executives
- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners
- Analytical skills to determine root causes and develop solutions
- Understanding of sales, marketing, client relations roles, and their interdependence
- Demonstrated ability to adapt to a fast-paced and changing the technical environment
- Self-starter seeks out challenges
- Flexible

