Creative Presentation Designer

As a Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction and loyalty. Your primary responsibilities will include responding to customer inquiries, troubleshooting issues, and providing timely solutions across various communication channels, including phone, email, and chat.

Role & responsibilities:

• Good Computer Skills

• Candidates must have good communication skills

• Must be a Graduate

• Willing to work in night shift (UK or US)

• Able to work in Order Processing & Customer Service (both Chat & Calling).

CRM Technical Developer

Country: Malaysia

Cities: Kuala Lumpur

Area of expertise: Customer Relationship Management (CRM)

Job Description

You're a problem solver, knowing the systems, applications, and processes that will make a client happy, no matter how complex the IT solution and integrating architecture. You bring expertise and creativity to designing activities and building system prototypes.

About the job

Business and IT don't always speak the same language. It can be difficult for companies to know how IT can help tackle their problems and increase profitability. They need you to understand their business and translate their needs into a software solution that will realize results. 

As a CRM Technical Developer, you will be familiar with at least one leading commercial CRM system. You will assist delivery teams with CRM solution planning, analysis, designing, building, and testing. You will be considered a product specialist that is also responsible for providing support in CRM issue, customer concern, and resolution. This role is typically focused on more complex assignments, often requiring diverse inputs, processes, and/or outcomes with room for discretion within established parameters.

Day-to-day you will:

• Assist across all phases of projects (e.g. Plan, Analyze, Design, Build, and Test)
• Demonstrate technical knowledge to design and implement CRM solutions
• Research customer issues that may be non-standard in order to offer solutions
• Support design of conceptual architecture and technical solutions
• Ensure project quality meets standards through critical metric identification and testing plan
• Identify process gaps and work cross-functionally to formulate improvement plans
• Travel as needed

Key Role Skill & Capability Requirements:

You are passionate about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, a self-starter, and a creative problem solver. You are passionate about software and its potential to move organizations forward through innovation.

Your technical skills may include:

• Design, develop, deploy, customize and integrate Microsoft Dynamics CRM with other systems
• Configure and customize on standard workflows, dashboards, forms, views and develop standard or custom reports
• Develop reports or dashboards using PowerBI and integrate with D365CS
• Develop web application, web API, console application, window services to integrate with D365CS
• Develop a script to migrate existing CRM to D365CS
• Complete the documentation required including the source codes, technical specification, and unit test result
• Support SIT, UAT, and production and fix the defect within the agreed SLA
• Strong understanding of Microsoft Dynamic365 CRM, with domain knowledge in Customer Service and Telco industry - this would be a plus point
• Develop Power BI reports and integration to Microsoft Dynamic 365 CRM

Your non-technical skills may include:

• Client management skills and the ability to work with customers to develop and manage an action plan
• Some consulting experience working with external clients
• Experience working with global/offshore teams
• Excellent communication skills

Preferred Education Background:

Bachelor's degree in a relevant field preferred.

Preferred Years of Work Experience:

• Minimum 3 year of Microsoft Dynamic 365 CRM and Power BI development experiences
• Minimum 3 year of experience in ASP.NET C# development, JavaScript, HTML 5, CSS and other web base technology and tools
• Experience with Microsoft Dynamics 365 Field Service is essential

Skills required / Roles and Responsibility

• Aware of API testing.
• Good logical reasoning. Good problem-solving skills.
• Should be able to do Automation using python/java.
• Proficient with Selenium and Java
• Must have Manual testing experience.
• Hands on experience on automation frameworks and must have experience of building them from scratch.
• Great design and problem-solving skills.
• Good to have knowledge of any Cloud and basic of DevOps.
• Proficient understanding of GIT, Linux.
• Able to analyze and clearly articulate complex issues and technologies.
• Strong debugging skills.
• Excellent communication, documentation and reporting skills.
• Ability to plan, priorities and execute in fast moving Agile sprints

Responsibilities:

- Develop high quality Ruby code for web applications.

- Understanding of core concepts like OOP, design patterns, algorithms and how to run Ruby on a production server.

- Coordinate with the engineering team to accomplish tasks on agile processes.

- Optimize application for maximum speed and compatibility.

- Multitask seamlessly, always maintaining a positive attitude and a client-first mentality.

- Incorporate engineering best practices, methodologies & standards in all deliverables.

- Build customer facing technology products for global customers.

- Work with a performance oriented team driven by ownership and open to experiments.

- Develop a deep understanding of the start-up ecosystem.

Requirement:

- A minimum of 0.6months of experience in software design & development.

- Experience with Ruby & Rails framework.

- Good knowledge on OOPS concepts

- Should have a good understanding of design patterns

- Strong knowledge on Rest API, SOAP, CSV, JSON and XML

- Experience in relational databases and data modeling.

- Experience with designing and rolling out distributed systems at medium scale.

- Experience in agile teams with working knowledge on how work gets from ideation to production.

- Strong focus on clean code and robust design with a focus on reusability and iteration.

- Excellent written and verbal communications skills.