Technical Support Engineer - Network
- Maintain Network Infrastructure - Configure, Upgrade and Troubleshoot - WAN and LAN Connectivity, Routers Firewalls, Switches, IP Telephony, Cloud and internal Servers Linux related technologies, Windows Server, SQL Server and Virtual Technologies: VMware and Microsoft VDI Systems.
- Prior experience working in an ITIL environment
- Internetworking - OSI, TCP/IP Model, Ethernet, IPv4 Subnetting.
- ACL, Security, NAT, QoS, WAN, Cloud, Automation
- IP Routing & Switching e.g., BGP, EIGRP, OSPF, RIP, RIP V2, and Multicast, Spanning Tree, VLANs, L2/L3 Switching & Routing.
- Wireless LAN technologies
- Knowledge of Networking, AD, DNS, DHCP, VPN, DNS, DHCP and GPO.
- Excellent verbal and written communication skills in English and local languages, client relation skills, including technical writing and documentation, are critical.
- Excellent listening skills.
- Ability to prioritize, schedule work and execute tasks in a high-pressure environment logically and effectively to find timely solutions.
- A deep problem solver, multitasking skill, able to think on your own and develop quick, sound solutions to complex problem.
- Taking ownership of issues through to resolution on all appropriate requests.
- Categorize and prioritize end user support requests and service requests by utilizing a customer ticketing system to track tickets and provide up-to-date status and information. Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support & Call support.
- Ability to work with minimal supervision.
- Support Desktop Team - Configuring and troubleshooting Desktop, Laptops, Peripherals, Printers, Applications, Software applications, Windows and other Operating System.
Similar jobs
We are looking for highly motivated Systems Engineers/Systems Administrators (Certified CCNA). The position requires strong technical and communication skills.
As a Systems Engineer, you will be working on the latest products like Windows 11, Windows Server 2022, Microsoft 365, Microsoft Fabric, Azure Databricks, Azure Networking, Hyper V, Spark, SQL Server 2022, Chrome OS, Data Warehousing etc.
Responsibilities:
Deploying, automating, maintaining AWS / Azure-based cloud resources
Evaluate new technology options and vendor products
Develop and maintain custom SharePoint Online pages
Complete certifications and training on the latest technologies
Perform SharePoint Online administrative functions
Develop and maintain PowerShell scripts for regular task automation
Monitor systems, networks, and functions
Identify and document common recovery procedures for service impacting incidents
Establish and follow a ROB (Rhythm of Business) to ensure that all break/fix issues are resolved promptly or escalated to the appropriate group
Develop, communicate and drive Service Improvement Plans to maintain an environment of continuous improvement with a focus on rapid growth, world-class quality, and cost-efficacy
Drive operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met for our global infrastructure
Manage customer interaction with the utmost professionalism, courtesy, and responsiveness
Responsible for monitoring, data collection, and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives, and platform automation
Candidate Profile:
Male Candidates Only
B.E./ B. Tech. in Computer Science /Information Technology or MCA from a reputed university with a minimum 60% aggregate throughout their education
Skills and Abilities:
Excellent communication skills (spoken and written English)
Ability to work in rotational shifts
High-level technical troubleshooting ability Customer orientation
Ability to multitask and work 6 days a week (54 hours per week at a minimum)
Excellent problem resolution, judgment, and decision-making skills
Knowledge about Azure
Knowledge of Power Apps, Microsoft Teams, Microsoft Power Automate
Experience: 1-3 years of proven work experience as a Technical Support Engineer
Job Description:
1. Install, configure, and troubleshoot desktop hardware, software, and peripherals for
end-users.
2. Respond to support tickets and service requests in a timely and efficient manner, providing
effective solutions.
3. Diagnose and resolve hardware and software issues related to desktops, laptops, printers,
and other peripherals.
4. Collaborate with other IT teams to ensure seamless integration of desktop systems with
the overall IT infrastructure.
5. Maintain inventory records of desktop equipment and ensure timely procurement of new
hardware and software.
6. Perform regular maintenance and updates on desktop systems to ensure optimal
performance and security.
7. Assist in the implementation of IT policies and security measures to safeguard desktop
systems and data.
8. Provide end-user training on hardware and software usage to enhance their productivity
and technical skills.
9. Document technical procedures, troubleshooting steps, and knowledge base articles for
future reference.
10.Stay informed about the latest trends and advancements in desktop technologies to
improve support services.
Requirements:
1. Proven experience as a Desktop Engineer or in a similar technical support role.
2. Strong knowledge of desktop operating systems (Windows and macOS) and standard
software applications.
3. Proficiency in hardware troubleshooting and problem-solving for desktop-related issues.
4. Familiarity with network connectivity and basic understanding of IT infrastructure
components.
5. Excellent communication and interpersonal skills to interact with end-users in a friendly
and in a professional manner.
6. Ability to work independently and handle multiple tasks simultaneously.
7. A proactive and customer-focused approach to delivering high-quality support services.
- Providing IT Infrastructure support to our clients is one of the services we provide.
We are hiring a Desktop Support Executive for supporting and maintaining the the IT infrastructure and network uptime of a client with offices near Palam, In qutab Instl area and Gurgaon
- Desktop/laptop troubleshooting
- Maintenance of Mail systems
- Network Management
- Exposure to L1 server is additional benefit
Candidates should be :
- Graduates / 2-3 yrs diploma in Computers/ Electronics
- Certifications like MCP/ MCSE/ CCNA are desirable
- At least 18-30 months experience of desktop support
- Comfortable user of the internet and MS office tools
- Fluent in understanding/ speaking/ reading and writing English
- Would prefer candidates staying in the vicinity of any of the above office locations
Immediate hiring
Monitor, analyze and fix issues for consumer and business VoIP services and endpoints.
Roles and Responsibilities:
- As a senior engineer, take complete ownership of supporting customer VoIP deployments by debugging issues and providing fixes.
- Document existing call flows
- Build customer confidence to grow/lead local team
- Support customer during PST timezone during critical releases
Required Skills:
- 5+ yrs of supporting VoIP services/applications on Linux platform
- Strong scripting skills with bash/python/perl
- Expertise in SIP call flow analysis and debugging using Wireshark
- Experience in debugging Kamailio and Freeswitch/asterisk based applications is a must
- Good problem solving/analytical skills
- Excellent written and verbal communication
Preferred Skills:
- Experience working with open source projects
- Exposure to Level 3-Carrier Integration
- Knowledge of networking protocols
Responsibilities:
- Providing primary backup for networks should they fail.
- Ensuring the effective administration of a new business network.
- Performing troubleshooting on all programs when required.
- Preparing post-mortem reports and performing trend analysis when there are system failures.
- Developing proposals and helping to finalize opportunities that reduce expenses.
Requirements:
- CCNA certified.
- Around 1 year of experience in Network Operations.
- Excellent communication skills.
- Candidate with networking certification is preferrable.
- Python with Powershell (who worked in Security related product Development(First Pref)/Networking.
Key Responsibilities
- Collaborate in the design, implementation, and deployment of successful software applications in support of our Threat management platforms.
- Developing backend components to enhance performance and receptiveness, server-side logic, and highly responsive web applications.
- Performance tuning and automation of application.
- Enhancing the functionalities of current software systems.
- Understand system interdependencies and limitations.
- Functionally decompose complex problems into simple, straightforward solutions.
- Rightly estimate the task and take ownership of building production-ready software solutions.
- Collaborate with other teams to implement features based on business rules and visual design.
Minimum qualification & experience
- Engineering graduate.
- 4 years of demonstrated professional experience in delivering and operating large-scale applications.
- Strong software development skills in python including python frameworks like Django, Flask, etc.
- Experience with software development, Web frameworks and database technologies, e.g., REST APIs, and automated scripts.
- Experience with current development technologies, methodologies and workflows including CI/CD, Docker, Git, and Jenkins preferred.
- Experience with microservice development and dockerized application development is a PLUS.
- Strong knowledge of data structures, algorithms, operating systems, and distributed systems fundamentals.
- Working familiarity with networking protocols (TCP/IP, HTTP) and standard network architectures.
- Working familiarity with basic Linux administration.
- https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcybersecurityguide.org%2Fcareers%2F&data=05%7C01%7Cmadhvi.1%40neweraindia.com%7C71e5f8231a514be638bf08da656eee89%7Cc04e2addbf474beabf38e722114ec31f%7C0%7C0%7C637933824369629597%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=5ezbPi2xWTVZVsmDSzinf6eC37Mr6zWQpfivsSWa1A0%3D&reserved=0" target="_blank">Experience in the cybersecurity field especially with threat intelligence or security orchestration is a plus.
JOB DESCRIPTION – Technical Support
Educational Qualification: Bachelor’s / Masters, CCNA Certification Experience: Fresher / 1 Year
Job Location: Delhi (Posist Head Office)
About Posist Technologies:
Posist (www.posist.com) is a B4B (Business-for-Business) company partnering with global restaurant chains in their digital transformation via its restaurant technology platform. It allows restaurant operators to automate operations, delight guests, grow revenues, and become prosperous. Posist powers 10,000+ restaurants in 50+ countries. Headquartered in New Delhi, Posist has a global presence spread across the US, UAE, Singapore, Thailand, UK, and Mexico.
Responsibilities:
- Taking Client queries over Call / Email / Chat
- Resolve the tickets via Call / Email / Chat/ Remote tools
- Register Client queries in Ticketing Tool.
- Follow-up with clients and with internal teams.
- Resolve the issue within the SLA and Company guidelines.
- Escalate the ticket to the respective team and follow-up.
- Resolve the tickets related to Printers, Cash Drawer, networking and Posist product. ● Sending updates to clients related to reported queries.
- Working in Rotational Shifts.
- Creating troubleshooting documents.
Skills Required:
- Good Communicable skills.
- Should be able to work in 24*7 environment, Rotational Shifts (weekly offs will be there)
- Practical knowledge of Hardware, network troubleshooting, Printer Installation (USB and network)
- Good Decision making skills
- Multitasking
- Willing to work Cross teams
- Should be a Team player
- Should have Knowledge of Remote Tools
- Good Skills to adapt any Software tool.
- Documentation Skills is an add on.
True medicines at true prices!
Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range.
Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate.
What you will be doing:
- Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot, and identify solutions to promptly resolve customer/users issues
- Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
- Create and maintain product-related documentation, internal and external
- Debug user issues and create reproducible test cases for engineers to resolve
- Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
- Understand user goals and their desired outcome from using the product.
- Document use cases and feature requests
What we are looking for:
- Previously done customer support role. Preferably technical customer support
- You're data-driven and analytical
- Excellent follow-up skills with great attention to detail
- You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
- You have a highly structured work approach, the ability to manage multiple activities in parallel
- Good communication skills: English / Hindi / Marathi / Bengali
Location:
- Kailash Industrial Estate - Vikhroli / Powai, Mumbai.
- Kasba Industrial Estate - Kolkata
- Naraina Industrial Area Phase 1 - Delhi
Timings:
12.00 PM to 9 PM
Working Structure:
In-Office: Monday - Saturday
Remote: Sunday
1 Weekly off, 2 Monthly offs.
Joining:
Immediately.
Software engineers and designers perform some or all of the following duties:
- Collect and document users' requirements and develop logical and physical specifications
- Research, evaluate and synthesize technical information to design, develop and test computer-based systems
- Develop data, process, and network models to optimize architecture and to evaluate the performance and reliability of designs
- Plan, design, and co-ordinate the development, installation, integration, and operation of computer-based systems
- Assess, test, troubleshoot, document, upgrade and develop maintenance procedures for operating systems, communications environments, and applications software
- May lead and co-ordinate teams of information systems professionals in the development of software and integrated information systems, process control software, and other embedded software control systems.
Employment requirements
-
- A bachelor's degree, usually in computer science, computer systems engineering, software engineering, or mathematics
or
Completion of a college program in computer science is usually required. - Experience as a computer programmer is usually required.
- A bachelor's degree, usually in computer science, computer systems engineering, software engineering, or mathematics
We are currently hiring a professional, skilled Software Developer to develop, create, and modify applications software or specialized utility programs of our company.
Role & Responsiblities
- Researching, designing, implementing and managing software programs
- Testing and evaluating new programs
- Identifying areas for modification in existing programs and subsequently developing these modifications.
- Writing and implementing efficient code
- Bug fixing and debugging existing code.
- Understanding product requirements, architecture, design
Qualifications & Skills Required
- Tech(CS/IT)/BCA/MCA/Any specialized course in the Required field
- Must know C/C++/JAVA/.NET
- 0-2 year experience in software development..
For C/C++ developer
- Deep knowledge and hands on experience with web applications and programming languages like- C/C++
- Design, build, and maintain efficient, reusable, and reliable C++ code
- Should have good technical skills related to Email Services Operating System and File Systems.
- Working independently and multi-tasking effectively.
- Understanding of projects from client as well as own view point
- The ability to learn new technologies quickly.
- Help maintain code quality, organization, and automatization
- Enhance product test and build infrastructure.
For Java Developer.
- Must have strong background / knowledge in Core Java.
- Must Have skills : Core java,swing ,J2EE.
- Must know about Collection Multi Threading and File handling.
- Must know how to use Eclipse/Net Beans
- Very Polished professionals with strong Communication Skills
- Excellent design, coding and debugging skills .
- Troubleshoot variety of complex software problems
- Sound knowledge of Computer Science fundamentals - data structures, algorithms, operating system concepts.
Position :Software Developer
No. of position:10
CTC- Negotiable
Location: Dehradun
Job type: full time
Timing: 10am to 7pm