Trinkerr

Responsibilities
 Call existing and potential customers to persuade them to invest in portfolios.
 Provide product demos for users who are new to Trinkerr.
 Develop and sustain solid relationships with customers to encourage repeat business
 Help users navigate through the app and help them invest in appropriate portfolios as per their requirements.
 Answer incoming customer calls, take appropriate action for each call and ensure there are no escalations on the service provided.
 Answer emails and WhatsApp messages proactively, ensuring adherence to the process standards.
 Follow up on customer calls made wherever is necessary
 Maintain customer satisfaction ratings.
 Attend mandatory training sessions to stay updated on product or company policy changes
 Evaluate company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

Mandatory Skills:

 Customer service
 Team Player
 Proactiveness
 Problem-solving
 Time management
 Reliability
 Flexibility
 AccountabilityAdditional Requirements

 The medium of conversation with clients will be mostly English and Hindi, knowledge of any other regional language is a plus.
 Strong negotiation and consultative sales skills.
 Excellent organisational and problem-solving skills.
 Effective communication skills.
 Knowledge of the Stock Market is a plus.