Trinkerr Careers

Responsibilities:

• Collaborate with UX designers, product teams, and researchers to craft and hone language

across a variety of contexts from UI components, to conversational building blocks, to editorial/help content.

• Raise the bar for interface/product communication and drive alignment on voice and tone across the suite of products

• Develop precise and specific customer-focused copies including product on-boarding narratives, settings content, notifications across platforms

• Continuously integrate customer feedback and business requirements into both new and current product experiences

• Ability to critique the visual style, interface, and interaction flow of applications and experiences.

• Promote UX internally and externally through social media by planning editorial strategies.

Who should apply for this role?

Requirements:

• Bachelor’s degree of equivalent experience in English, Journalism,

Marketing/Communications, or related field

• An online portfolio or samples of work demonstrating relevant experience creating user-centered content/ copy

• 3-5 years of experience with UX writing, content strategy, technical writing or other customer-facing documentation

• A portfolio of relevant work samples with a UX focus; including problems you helped solve for, your contributions, and impact to the customer

• Ability to craft impactful communications across a spectrum of styles and genres

• Solid written and verbal communication skills with the ability to present a strong rationale for design decisions

• Experience working directly with designers, product managers, researchers, and other subject matter experts.

Responsibilities
 Call existing and potential customers to persuade them to invest in portfolios.
 Provide product demos for users who are new to Trinkerr.
 Develop and sustain solid relationships with customers to encourage repeat business
 Help users navigate through the app and help them invest in appropriate portfolios as per their requirements.
 Answer incoming customer calls, take appropriate action for each call and ensure there are no escalations on the service provided.
 Answer emails and WhatsApp messages proactively, ensuring adherence to the process standards.
 Follow up on customer calls made wherever is necessary
 Maintain customer satisfaction ratings.
 Attend mandatory training sessions to stay updated on product or company policy changes
 Evaluate company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

Mandatory Skills:

 Customer service
 Team Player
 Proactiveness
 Problem-solving
 Time management
 Reliability
 Flexibility
 AccountabilityAdditional Requirements

 The medium of conversation with clients will be mostly English and Hindi, knowledge of any other regional language is a plus.
 Strong negotiation and consultative sales skills.
 Excellent organisational and problem-solving skills.
 Effective communication skills.
 Knowledge of the Stock Market is a plus.

About The Role

We are on the lookout for a dynamic and dedicated Video Editor to join our team. You will be responsible for assembling recorded films/video footage, applying artistic editing techniques and creating finished, broadcast-worthy projects that project the vision of the company.

Requirements:

• A Bachelor’s degree in film studies, cinematography, or any related field.
• 0-1 year of experience in the field
• Commendable knowledge of current video editing techniques
• The ability to visualise directorial concepts and work adhering to deadlines
• Hands-on experience with editing software, including Adobe Premiere Pro, Adobe After Effects, Adobe Photoshop, Adobe Illustrator, 
• A portfolio of completed film productions/work samples/a demo reel

Responsibilities:

You will be primarily responsible for filming/editing/animating videos for our multiple social media platforms including YouTube, Instagram, Twitter and LinkedIn. These videos would range from interviews and expert-led discussions to infographic animations. 

Your responsibilities will include:

• Coordinating with the team to determine production vision
• Reviewing raw material to determine the shot list
• Manipulating film and video footage using the latest editing techniques
• Maintaining continuity while moving shots according to scene value
• Trimming footage and putting together the rough project
• Inserting dialogue, sound effects, music, graphics, and special effects.
• Creating the final cuts for broadcasting

About The Role

We are on the lookout for a driven Social Media Marketer who is adept at branding and managing Social media accounts. You will be in charge of handling our Social Media accounts on Instagram, LinkedIn, Twitter and Whatsapp. Branding and increased engagement on these accounts will be prioritised.

The ideal candidate should check these boxes:

• Stock market knowledge
• Knowledge of Finance & Economy 
• Strong writing skills
• Articulate communication skills
• Eagerness to learn and experiment
• Willingness to take up hands-on tasks and put their own twist into them

About The Role

We are on the lookout for a stock market researcher who is adept at analysing stocks and curating market-related news. Brownie points if you can carry out fundamental & technical analysis. You will be in charge of researching and creating reports on stocks, sectors and indices on a daily basis. 

The ideal candidate should check these boxes:

• Stock market knowledge
• Knowledge of Finance & Economy 
• Knowledge of Fundamental analysis 
• Understanding of News & International markets
• Eagerness to learn and experiment
• Willingness to take up hands-on tasks and put their own twist into them

Responsibilities And Scope

● At Trinkerr, we follow a simple but vital premise: <"Focus on the user and all else will follow."> Trinkerr's UX Engineers are versatile and passionate about taking on new problems to push technology forward.

● They’re comfortable wearing many hats and get excited about working across discipline lines to develop products used by millions of Investors every day.

● Trinkerr User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Brand designers, Visual designers: we care deeply about the people who use our products.

● The UX team plays an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design.

● We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Trader's portal

● As a UX Engineer, you'll work on the front end of our products in a challenging, fast-paced environment, helping to bridge UX best practices and production execution.

● You’ll demonstrate your creativity, analytical skills, and knowledge of user facing technologies to enable efficient, high quality execution and communications and launch innovative features to a global audience.

● User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love.

● We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design.

● Our UX team is passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities.

● Our work touches million while exemplifying a key principle that is core to Trinkerr's philosophy: <“Focus on the user and all else will follow.”>

● This person will also be responsible for building a designing system, setting up a designOps.

 

 

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelistsResponsibilitiesCommunicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product and give demos of the product
Work with internal departments to meet customer's needs and solve any issues they may face
Data entry in various platformsQualificationsExcellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Proficiency in English is preferred
Knowledge of Stock Markets is highly preferred
Knowledge of regional languages is a plus (edited) 

The ideal candidate possesses a passion for writing and an innovative ability to create successful marketing campaigns and aid in creating company growth. You will be responsible for generating exciting and compelling stories on both digital and print sources of media.ResponsibilitiesCreate thought leadership content on Financial Markets
Create new content to assist marketing campaigns
Work closely with marketing team members
Optimize content using SEO best practicesQualificationsBachelor's degree in Marketing or relevant work experience
Proficiency in major digital and print platforms
Proficiency in English is a must
Knowledge of Stock Markets is highly preferred
Knowledge of regional languages is a plus

Tech stack: Node js and MongoDB is a must. Knowledge of React, React Native and

other backend frameworks and databases will work to your advantage.

● Experience: You may be working in the back-end engineering teams of product

based tech-startups with good web / mobile apps for the past 3 - 5 years.

Experience in taking a product from 0 to 1 is highly valued.

● You should be able to handle infrastructure and scaling issues on AWS.

● You should be able to code quickly and test thoroughly - maintain the balance

between velocity and code health.

● You should be good at systems design, micro-services and breaking down

high-level features into tasks.

● You should be able to participate in product ideation, collaborate with the team, and

execute.

● You should be able to do independent research and trouble-shooting