The Support Engineer (L2) will serve as a technical support champion for both internal and external customers. Key Responsibilities Support mission critical applications and technologies Adhere to agreed SLAs. Required Experience, Skills and Qualifications 3-8 years of relevant experience Proven track record of supporting ETL/Data Warehouse/Business Intelligence solutions Strong SQL / Unix skills Excellent written and verbal communication High-degree of analytical and problem solving skills Exposure to handling customers from various geographies Strong debugging and troubleshooting skills Ability to work with minimum supervision Team player who shares ideas and resources Tools and Technologies ETL Tools: Talend or Informatica experience BI Tools: Experience supporting Tableau or Jaspersoft or Pentaho or Qlikview Database: Experience in Oracle or any RDBMS
Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution. Manage IMAC and desk-side support services. Manage hard and soft break-fix services for laptops and desktops. Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, including, but not limited to, patch updates, hardware replacements, with spares provided by the vendor. Analyze Service Desk calls for Desktop Devices and incident data to identify and advise Customer of any potential user training requirement and automation. Ensure that each Desktop Device is installed with the appropriate Desktop image. Manage Desktop Devices (hardware and software) incidents through to resolution. Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements Provide VIP support for Deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team unavailable like for MI calls. Support L1 as required during holiday and peak season. Collaborate with Vendors and drive service-related calls for various desktop equipment repair/replacement. QUALIFICATIONS: 3-5 years of prior work experience in roles with similar responsibilities Knowledge and experience on windows 10 OS Good to have – knowledge in AD and smart hands and feet support. Good to have – knowledge and experience of supporting MAC devices and tablets Should have good expertise on EUC tools, remote support tools, MS office, and outlook Preferable to have a good understanding of VPN, and mobile device support. Should be aware of ITIL process of Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management
Job Description Technical Support Engineer – Elastic Stack ABOUT US Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership. RESPONSIBILITIES · Be the First point of contact for support queries · Be responsible for solving customer queries and tickets in timely manner. · Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner. · Log monitoring, event monitoring and resolving tickets in defined SLA. · Apply updates and patches to keep the software up-to-date in line with organizational policies · Provide support for installation and configuration. · Monitor and identify areas of performance improvement · Identify and write scripts for automating support tasks. · Communicate effectively internally and with product support team to reproduce, resolve support cases and document them. ESSENTIAL SKILLS · Hands-On experience and skills in Linux operating system · Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc. · Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc. · Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards · Hands-On experience of Linux operating system · Experience in NoSQL or RDBMS technology is desirable · Python/Node.js or relevant data processing programming experience is preferred. · Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack. · Knowledge of real-time data collection with various data sources. Experience in deploying scalable Elastic cluster is desirable QUALIFICATION AND EXPERIENCE · 2 -4 years of experience in technical support role. · At least 2+ years experience working across multi-cultural and geographically distributed teams · Experience in trouble shooting, maintaining and supporting production setup · Engineering or equivalent degree · Ability to interact effectively with customers for problem resolution. · Sense of urgency and ownership to get problems solved in timely manner · Attention to details. · Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks. Location: Bangalore Experience: Minimum 2 yrs Package: upto 8 LPA
Experience working on Java web applications OOP techniques Coding standards (Variable naming, use of classes) Understanding of JavaDoc for creating documentation Experience with relational databases such as MySQL Experience with Github Spring Boot advantageous Clear, understandable English skills detrimental for this position Understanding of web concepts: DNS, SSL, Cloudflare Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Zendesk) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal
About the Organization Real Estate Syndicators leverage SyndicationPro to manage billions in real estate assets and thousands of investors. Growing at 17% MoM, SyndicationPro is #1 Platform To Automate Real Estate Fund Raising, Investor Relations, & Close More Deals! What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also a FirstPrinciples.io Venture Studio Company, giving us the product engineering, growth, and operational backbone in India to scale our team. Our story has been covered by Bloomberg Business, Yahoo Finance, and several other renowned news outlets. Why this Role We are scaling our Customer Support & Success organization and you will have the opportunity to see how the systems and processes are built for an SaaS company that is rapidly scaling. Our Customer Support & Success Team is led by expierened SaaS Operators who can provide you the guidance and mentorship to growth quickly. You will also have the oppurtunity for faster than normal promotion cycles. Roles and Responsibilities Engage with our clients primarily through email, phone, or our ticketing system Understand client needs and tackle problems Think creatively about technical issues and find ways to change showstoppers into positive ways forward Work closely with internal teams and external partners to deep dive on a customer request or Issue to provider resolution within SLA. Manage workflow using our systems to ensure nothing falls to the bottom of the to-do list Keep current on product releases and updates Share the knowledge among your fellow trouble-shooters and create knowledge articles when necessary Support Customers working with Migration teams on Data Migrations to our Platform. Work on migrating sensitive customer data from a third-party investment platform or Excel to SyndicationPro with minimal supervision. Understand the client’s needs and set up the SyndicationPro platform to meet customer expectations. Desired Candidate Profile A passion for solving problems. A way with words that makes technical topics easy to understand A keen eye for getting to the root cause of an issue A love of helping people An ability to manage multiple needs and keep them all on track A strong ethos towards helping the team win Prior experience in SaaS environments Experience with MS Office and data programs Attention to detail Confidentiality Expectations from the candidate: Experience in writing professional Emails Experience in handling a high volume of customer queries Must have 1-2 years of prior experience in SAAS environments. Must be comfortable working during night shifts.
RESPONSIBILITIES: Plans conduct and lead assignments generally involving moderate, high-budgeted projects or more than one project. Manages user expectations regarding appropriate milestones and deadlines. Assists in training, work assignment and checking of less experienced developers. Serves as a technical consultant to leaders in the IT organization and functional user groups. Subject matter expert in one or more technical programming specialties; employs expertise as a generalist of a specialist. Performs estimation efforts on complex projects and tracks progress. Works on the highest level of problems where analysis of situations or data requires an in-depth evaluation of various factors. Documents evaluate, and researches test results; documents evolution of testing scripts for future replication. Identifies, recommends, and implements changes to enhance the effectiveness of quality assurance strategies. Detailed Job Description: Should have experience in Development, Configuration, Implementation, and Support of Salesforce CRM applications based on Apex Language and leveraging Force.com Platform running in Cloud Computing Environments. Should work on developing custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, design of Visual Force Pages, Dashboards, Apex Classes, Controllers & Triggers, VF Components, and various other components as per the client and application requirements. Should implement security and sharing rules at an object, field, and record level for different users at different levels of the organization. Also should have knowledge of creating various profiles and configured the permissions based on the organizational hierarchy. Should have good experience in design and develop Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application. Should involve in Unit Testing, Test Coverage, and Code Review. Should have experience working with Force.com IDE version 23.0, Eclipse IDE, and salesforce.com Sandbox environments. Responsible for ensuring the quality of their own work as well as the work of the development team. Development responsibilities include doing code review/bug analysis, analyzing development and impacts. The candidate should have strong programming, debugging experience, and excellent problem-solving skills.
ms Flat Incubator is a mobile internet company which provides tools and Content Service to users worldwide. Our Vision is to become the top incubator and give equal access to services for everyone. To incubate more products or services our users need & help more talents/startups to succeed. Job Summary We are looking for a qualified Customer Service Representative to join our gaming team. Our ideal candidate is an experienced CSR who is who will assist our customers by providing product and service information; acts as a liaison between customers and companies, assists with complaints, account questions, and other queries; and resolves product and service problems. Job Role & Responsibilities: Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Provide excellent customer care, need to have strong verbal communication skills to respond to customers through phone call or live chat; Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. Required Qualification: College diploma or equivalent. Ability to stay calm when customers are stressed or upset. Good using computers（MS Excel、Google sheet, MS Word）. Experience working with customer support. Active person with high responsibility. Job Type: Full-time Job Location: Pune , Maharashtra
Strong technical knowledge in software, hardware, and networking Prior experience in Customer service or call center environment IP protocol and network experience highly desirable Working knowledge of NetApp technical systems (6 months or more) Strong understanding of computing technology including hardware components, data storage, operating systems, software applications, common peripheral devices, and external connectivity Sound problem solving skills with linear and logical troubleshooting skills Process knowledge, assessment, design and documentation skills Strong oral and written communication skills Solid analytical, technical, and project management skills Must have proficiency with various software applications including Microsoft Office (Word, Excel, PowerPoint, Outlook) Ability to work independently with minimal supervision Must be available weekends Languages: B2 English
Customer Support Role - Bangalore (India timings: 7-8 AM to 5 PM) We're looking for a technical support engineer to support our customers during India hours (India timings: 7-8 AM to 5 PM) with an experience of 1+ years. We're seeking a passionate and highly driven professional with prior experience of working in a software company - Prepefrable B2B. This role is ideal for someone who is consultative by nature and passionate about customer happiness. Responsibilities 1) Provide high-quality technical support over email and chat primarily to our customers across the Globe 2) Help our customers in all stages of usage of our product - during the trial, setup/configuration, and after-sales support 3) Making sure all customer issues that need resolution by the engineering team are followed through and resolved in a timely manner. 4) Keeping our Help/FAQ sections up to date. 5) Work with our engineering team to help them understand customer problems, reproduce them and fix them. 6) Work with our product team and contribute towards driving our product roadmap with real-world customer requirements Requirements 1) Very Strong written and verbal presentation/communication skills (MOST ESSENTIAL) 1) You must be great at understanding and be analyzing problems 2) You must have at least 1-year experience with customer support for a business/enterprise tool 3) You must be willing to work in the provided timings IST 7-8 AM - 5 AM) 4) You should have excellent spoken and written English communication skills 5) You should be a good writer, with the ability to help non-technical people understand technical aspects of our product. You should also be able to maintain our Help/FAQ. 6) An engineering/technical degree would be considered a strong advantage Apply with Your resume Your current CTC and expected CTC.