Technical Project Manager

Onboarding & Support Specialist

Care Team

Looking for a trailblazing Concierge Extraordinaire to join our team!!

We are seeking an experienced, mid-senior level Onboarding & Support Specialist with a passion for student success, high-touch customer service, and a knack for lead conversion. If you have exceptional communication skills with a flair for understanding diverse client needs—especially from the USA, UK, and Canada—and are ready to make an impact, we’d love to hear from you!

Responsibilities:

• Student Support: Respond to student questions and support queries via chat, email, and voice during both US and India hours.
• Lead Conversion: Engage with potential students and convert leads into customers through personalized interactions and service excellence. Ensure students are excited to join and remain in the program.
• Follow-up: Regularly check in with students to ensure their success, satisfaction, and continued engagement with the service.
• Collaboration with Engineering & Product Teams: Work with engineering and product teams to address support issues and suggest product improvements based on student feedback.
• Teacher Interface: Act as a liaison between students and teachers to ensure timely, personalized responses to student queries and concerns.
• Teacher Operations Coordination: Collaborate with teacher operations to ensure the timely delivery of student reports, personalized roadmaps, and other key educational materials.
• Real-time Support: Provide immediate, on-the-spot support to both students and teachers to resolve any issues that arise during live sessions or activities.

Qualifications:

• International Client Experience: Minimum of 2 years’ experience working with international clients (especially from the USA, UK, and Canada), with an understanding of regional nuances, preferences, and communication styles.
• Concierge/High-Touch Customer Service: Minimum 2-5 years, Proven background in high-touch customer support, concierge services, or other client-facing roles that require personalized attention and problem-solving.
• Lead Conversion Experience: Demonstrated ability to successfully convert leads into customers, effectively nurturing prospective clients and guiding them through the decision-making process.
• Problem-Solving: A track record of managing complex client issues and solving problems effectively, even in high-pressure situations.
• Excellent Communication Skills: Strong verbal and written communication skills, including the ability to adapt your communication style to fit the cultural expectations of clients in the USA, UK, and Canada.
• Empathy & Listening Skills: A keen listener with a high degree of empathy, able to understand student frustrations and offer appropriate solutions.
• Organized & Detail-Oriented: Meticulous in tracking interactions, following up efficiently, and ensuring all client queries are fully resolved.
• Technologically Savvy: Comfortable with modern technology and support tools (e.g., Zendesk, Slack, Zoom), with the ability to troubleshoot and diagnose technical issues.
• Collaboration & Teamwork: Comfortable working collaboratively in a cross-functional environment, liaising with colleagues across departments to ensure student success.
• Adaptability & Training: Quick to adapt to new tools and workflows, eager to learn, and open to feedback for continuous improvement.
• Analytics & Tracking: Ability to track and report on key performance metrics such as support performance and lead conversion rates.
• Customer-Centric Approach: A commitment to going the extra mile for students, ensuring all their needs are met, and that issues are fully resolved before closing tickets.
• Career Growth Orientation: Eagerness for long-term professional growth and development within the company.
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Additional Requirements:

• Mid-Senior Level: We are specifically looking for individuals at the mid-senior level—please apply only if you are not a manager or team lead.
• Communication Style: You should be proficient in US, UK, and Canadian English slang, and have a comfortable, engaging, and approachable communication style suited for these regions.
• Student-Centric Focus: A deep understanding of student needs and a commitment to providing the best possible support and care.
• Professionalism: A strong sense of professionalism, a dedication to both personal and professional growth, and respect for colleagues and clients.
• Risk-Taking & Innovation: A willingness to take calculated risks, try new approaches, and continuously learn from mistakes.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional growth.
• A supportive and dynamic team environment where innovation and creativity are encouraged.

How to Apply: If you meet these qualifications and are excited about the opportunity to make a difference in students' lives, please submit your application today! We look forward to hearing from you.

The Role

As a Senior Clojure Engineer, you’ll play a pivotal role in developing and enhancing our clients eDiscovery SaaS platform. You’ll be involved in the entire product lifecycle—designing, developing, deploying, and maintaining new and existing features. This position requires someone who is hands-on, operates independently, and communicates effectively in a remote-first environment.

Responsibilities:

• Build and maintain tools and workflows for our platform, including UX, file upload, search engine, and GraphQL.
• Write functional, secure, and scalable front-end and back-end code.
• Collaborate with the support team to deliver exceptional user experiences.
• Ensure code quality through automated testing, functional testing, and peer reviews.
• Contribute to architectural decisions and technical strategies.
• Communicate regularly via Slack and Zoom to stay aligned with the team.

Why Join Us?

• Impactful Work: Your contributions directly influence our platform and customers.
• No Red Tape: A lean team with no unnecessary meetings or micromanagement.

Is This Role for You?

• You are patient, empathetic, and customer-focused.
• You are self-motivated and can work independently without micromanagement.
• You excel at clear communication, proactively updating progress, and reaching out when stuck.

Qualifications and skills we are looking for

• At least 5 years of experience in web development.
• Proficient with Clojure and Clojurescript
• Experience/Proficiency with frontend frameworks in Clojurescript especially reagent/re-frame.
• Experience/Proficiency with React and Typescript.
• Familiarity with HTML and CSS and associated frameworks like Tailwind CSS.
• Preferred: Experience with Java, Linux, Kubernetes and Docker.
• Strong problem-solving abilities, excellent communication skills, and a collaborative mindset.
• Ability to grok existing code and adopt its style..
• Security-conscious mindset.

How to Apply

If you’re excited to solve challenging problems, deliver impactful solutions, and join a fast-growing team, we’d love to hear from you!

• Provide technical assistance to improve system performance, capacity, reliability, and scalability.  
• Perform root cause analysis of performance issues and suggest corrective actions. 
• Lead Technology Initiatives to address the stability, performance, and resilience of production systems.
• Analyze test results and work with developers and engineers to perform bug fixes.  
• This role will be responsible for reviewing operational trends to identify key areas to focus on to improve the environment's overall production readiness. 
• Lead Complex Engineering Initiatives.
• This role will be responsible for developing plans and roadmaps to drive new initiatives; will be required to have deep expertise and technology leadership skills. 
• Analyze operational data to identify performance and stability issues. Sizing infrastructure needs and optimizing them for higher performance.
• Analyze business requirements and data processing problems to oversee the development of test plans and strategies for various applications. 
• Provide guidance to engineering teams on complex technology performance challenges and/or issues. 
• Define performance engineering requirements and architecture for new applications. 
• Develop/provide standard reports on performance and resilience testing results for senior management.

• Must have proven experience of 4-7 years
• Must have experience in working with cloud infrastructure technologies -  Openshift/AWS/Kubernetes/Docker etc.
• Bachelor's degree in computer science, or related field.
• Project Management Professional (PMP) certification preferred.
• Proven ability to solve problems creatively.

• Job Description:      

• Team Leading experience upto 2 years

• Extensive experience in Appian BPM application development
• Knowledge of Appian architecture and its objects best practices
• Participate in analysis, design, and new development of Appian based applications
• Mandatory Team leadership and provide technical leadership to Scrum teams Certification Mandatory- L1, L2 or L3
• Must be able to multi-task, work in a fast-paced environment and ability to resolve problems faced by team
• Build applications: interfaces, process flows, expressions, data types, sites, integrations,
• Proficient with SQL queries and with accessing data present in DB tables and views
• Experience in Analysis, Designing process models, Records, Reports, SAIL, forms, gateways, smart services, integration services and web services
• Experience working with different Appian Object types, query rules, constant rules and expression rules

Qualifications

• At least 6 years of experience in Implementing BPM solutions using Appian 19.x or higher
• Over 8 years in Implementing IT solutions using BPM or integration technologies
• Experience in Scrum/Agile methodologies with Enterprise level application development projects
• Good understanding of database concepts and strong working knowledge any one of the major databases e g Oracle SQL Server MySQL

• Appian BPM application development on version 19.x or higher
• Experience of integrations using web services e g XML REST WSDL SOAP API JDBC JMS
• Good leadership skills and the ability to lead a team of software engineers technically
• Experience working in Agile Scrum teams
• Good Communication skills

*Individual Contributor Role

We are looking for candidates in sales (B2C) who have exp. In Tech Course Selling not the K12 Segment

JOB RESPONSIBILITY :

• Create and Assess a business marketing strategy.
• Researching and identifying sales opportunity, generating leads, target identification
• Reaching out to new customers(colleges /schools) and making presentations or pitches outlining the benefits of product/ services.
• Responsible for Business Expansion
• Maintaining relationships with all potential and existing clients and vendors.
• Identify and research emerging markets, analyze competitors, etc..
• Lead, devise / develop business strategies for channel sales growth in liaison with the respective channel sales partners.
• To guide and implement the growth path of channel sales partner and directly responsible for growth in channel sales revenue generation.
• Monthly sales assessment / review meeting the channel sales review on a one to one business meeting for sales review.
• Present sales, revenue and expenses reports and realistic forecasts to the management team.
• Team Lead is plus
• Should be target driven

Primary skills-    Should have minimum 3 years of experience in .Net Development

• C#, Asp.Net, , SQL, HTML-5, , jQuery, Javascript
• Should have strong OOPS concepts
• Should have extremely good knowledge on SDLC processe

Responsibilities-

• Provide full lifecycle support to clients from initial client interaction and requirements analysis through design, coding, testing, debugging, implementation and deployment.
• Works on the modules implementing the business logic in C#.
• Designed and developed to create web form using ASP.NET with C#.
• Be hands on with JavaScript and jQuery, HTML.
• Should have extremely good knowledge on SDLC processes