Technical Lead-SFDC

About the Company:

Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services. A trusted Investment bank servicing customers with the best results in advisory in their investments, the best corporates for their growth & capital need, and families in managing their wealth. Led by seasoned bankers, our client works with the largest and the most reputed investors.

Location: Mumbai

Roles and Responsibilities:

• Impanel distributors to sell the investment management schemes

• Generate sales as per targets laid down through a judicious mix of external channel partners, internal sales channels, and direct clients, as outlined

• Handling channel and client queries

Strategy Planning:

• Achieve set targets through a designed strategy

• Keep monitoring & review strategy on an ongoing basis

• Internal Coordination:

• Liaising with senior management to arrive at clear objectives for the department

Resource planning:

• Liaising with investment teams to enable client interaction & information

• Liaising with operations and ensuring smooth functioning between the department & operations

• Ensure proper compliance with respect to all channel partners – distributors/clients etc.

Compliance:

• Ensure all activities are as per proper compliance internally and as per regulatory requirements

• Ensure all distributor agreements/client documentation has met all regulatory & compliance requirements on an ongoing basis

Requirements:

• Graduate

• Great command over English & Regional Language

• Experience 2 – 5 years

•  Perform Build activities (hardware & software configuration) of customer environment and contribute to improve Build process.
•  Coordinate for Service transition activities.

• Initiate change / release requests in line 
• customer change / release management process.

•  Work on the major problem tickets assigned by ITIS Teams
• Hands on experience in hardware asset management.
• experience on ticketing tool like service now or SNOW
• ITIL Certified.

As a Motion Graphics Designer at Quick Radius, you do more than bringing graphics to life. You use your strong creative background to create powerful videos that capture an audience and leaves them wanting more. In addition, you have these skills and experiences:

• Strong technical skills and proven ability to use a variety of Adobe software (Photoshop, Illustrator, Premiere Pro, After Effects, Audition)
• The ability to partner with other creative team members and key stakeholders to create content used across a variety of platforms (web, mobile, social media, and more)
• Able to work in a fast paced environment and have strong project management skills
• Interact with clients to understand brief and share ideas
• Be a great communicator, receive and interpret feedback, and meet tight deadlines
• Respond to user feedback, data/analytics, and client feedback to improve the creative work in future iterations
• Ability to work on types of video - Explainer, Promotional, Marketing, SaaS product demo, Social media, Video editing, Animation, Mixed types of video

• You have an overall software development experience of 4 to 10 years
• 3+ years proficiency in Java and Spring boot
• Familiar with distributed computing and frameworks such as gRPC/ protobuf
• Understands JVM metrics, Garbage collection and performance tuning
• Experience in creating high-level design(HLD) and low-level design(LLD)
• You have a good understanding of relational database, NoSQL technologies, and REST
• Good to have experience in HTML, JavaScript, GraphQL, TypeScript, ReactJS and related toolsets
• Exposure to AWS stack/cloud computing
• Self-motivated developer who takes ownership of work
• Bachelor’s degree in Computer Science or Computing related discipline
• Experience in Product Development Environment is a plus.

We are looking for an enthusiastic Customer Support Executive who possesses a strong drive for results. The ideal candidate should showcase the following skills - 

• Fluent communication skills in English and Hindi
• Proven customer support experience of 1-3 years
• Engaging with customers and earning their trust
• Building sustainable relationships with customers
• Patient, empathetic, self-motivated
• Experience with CRM and tool handling
• Bachelor's degree, preferably in Computer/IT Engineering
• Prior experience in Ed-tech platform is mandatory

Following are the day-to-day roles and responsibilities - 

• Making outbound calls to registered users, interacting with them, providing necessary information, and resolving any queries
• Taking inbound calls from customers to resolve any queries or complaints
• Accurately explaining all details of courses offered to parents and students
• Ensuring a smooth journey for customers, from registering to completing a demo session
• Ensuring maximum customer satisfaction
• Having inside-out knowledge of our product and course offerings
• Explaining technical subjects to customers with a non-technical background