Technical Lead-SFDC

- Bachelor’s degree in Computer Science, Engineering, or a related field.

- Proven 3+ Years experience in automation testing for web and backend applications.

- Must have experience with API testing tools - RestAssured.

- Strong knowledge of automation testing frameworks (e.g., Cypress, Playwright, Protractor).

- Familiarity with programming languages such as Java, Python, or JavaScript.

- Understanding of basic SQL queries to validate data in the databases

- Understanding of CI/CD processes and tools (e.g., Jenkins, GitLab CI).

- Strong analytical and problem-solving skills.

- Excellent communication and teamwork abilities.

- Prior experience with trading applications or core financial services related applications is a big plus

The L1/L2 Laptop/LAN Support Technician is responsible for providing technical assistance and support related to laptop and Local Area Network (LAN) systems. This role involves troubleshooting, maintaining, and repairing hardware and software issues, ensuring minimal downtime, and providing excellent customer service to end-users. The technician will handle both Level 1 (basic) and Level 2 (intermediate) support tasks, escalating more complex issues to higher-level support teams when necessary.

Key Responsibilities:

1. Technical Support:

- Provide first-level (L1) and second-level (L2) technical support for laptops, desktops, and LAN systems.

- Diagnose and resolve hardware and software issues related to laptops, desktops, printers, and other peripherals.

- Troubleshoot network connectivity issues, including wired and wireless connections.

- Install, configure, and update operating systems, drivers, and software applications.

2. Network Support

- Assist in the setup, configuration, and maintenance of LAN infrastructure, including routers, switches, and access points.

- Monitor network performance and troubleshoot network-related issues.

- Ensure network security by implementing and maintaining firewalls, VPNs, and other security measures.

3. Hardware Maintenance

- Perform hardware repairs and upgrades on laptops and desktops, including replacing hard drives, memory, and other components.

- Conduct routine maintenance and inspections of hardware to ensure optimal performance.

- Manage inventory of spare parts and equipment.

4. User Assistance

- Provide hands-on and remote support to end-users, guiding them through troubleshooting steps and resolving issues.

- Educate users on basic troubleshooting techniques and best practices for using laptops and LAN systems.

- Create and update user documentation and FAQs.

5. Incident Management

- Log and track support tickets using a ticketing system, ensuring timely resolution and follow-up.

- Escalate complex issues to L3 support or other specialized teams as needed.

- Maintain detailed records of issues, resolutions, and user interactions.

6. Compliance and Security

- Ensure compliance with company policies and procedures related to IT security and data protection.

- Implement and enforce security measures to protect sensitive information and prevent unauthorized access.

7. Collaboration

- Work closely with other IT team members to ensure seamless support and service delivery.

- Participate in team meetings, training sessions, and knowledge-sharing activities.

Qualifications:

- High school diploma or equivalent; associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred.

Technical Skills:

- Proficiency in Windows and macOS operating systems.

- Knowledge of networking protocols, including TCP/IP, DNS, DHCP, and VPN.

- Familiarity with remote desktop tools and support software.

- Basic understanding of cybersecurity principles and practices.

Soft Skills:

- Strong problem-solving and analytical skills.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Customer-focused with a commitment to providing high-quality support.

Experience: 5 years

No. of Positions: 2

Job Type: Full-time

Benefits: Health Insurance

Work Days: Monday to Friday

Key Responsibilities:

• Strategic Growth Planning: Develop and execute strategies to drive sustainable growth and expansion in alignment with company goals.
• Market Analysis: Conduct thorough market research and analysis to identify new opportunities, market trends, and competitive threats.
• Business Development: Lead initiatives to acquire new business partnerships and opportunities, including identifying potential clients and negotiating agreements.
• Operational Excellence: Streamline and optimize internal processes and workflows to enhance efficiency and productivity.
• Financial Management: Collaborate with finance teams to develop budgets, monitor financial performance, and ensure cost-effectiveness.
• Team Leadership: Provide strong leadership and mentorship to cross-functional teams, fostering a culture of collaboration, innovation, and continuous improvement.
• Performance Metrics: Establish key performance indicators (KPIs) and metrics to track progress towards goals, regularly reporting to senior management.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure business continuity and resilience.

Qualifications:

• Education:  MBA or equivalent from a prestigious institute such as IIM preferred.
• Experience: 4-6 years of progressive experience in business development, operations management, or related fields. Prior experience in a leadership role preferred.
• Analytical Skills: Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
• Strategic Vision: Proven ability to think strategically, anticipate future trends, and translate vision into actionable plans.
• Adaptability: Ability to thrive in a fast-paced environment and effectively manage multiple priorities under tight deadlines.

Elightwalk is looking for a Content Writer to join our team.

Location: Ahmedabad

Experience: (1-2 Years)

Requirements:

• At least a year of experience in copywriting and content writing. Must have relevant experience in the IT industry and relevant technical knowledge.
• Knowledge and understanding of communicating with the audience and creating brand identity.
• Should be able to create content for blog posts, social media posts, online descriptions, user manuals, etc., for in-house as well as customer needs.
• Fluent in English with proper soft skills and marketing psychology.
• Coming up with new ideas to create content that can connect with the audience, coming up with topics/subjects.
• Must have a passion for marketing and can also lead digital campaigns when given responsibilities.
• Should have a basic understanding of Content planning, scheduling, SEO, SMO, graphic content, and how they all play together.

Benefits:-

• 5 Working Days a Week
• Training Sessions & Monthly Events
• Hybrid Working
• Employee First Policy
• Dedicated Pantry Area
• Unparalleled Career Growth Opportunity
• Birthday & Work Anniversary Celebration
• Flexible Timings

Kindly share your resume at you can directly apply on our website https://www.elightwalk.com/career

• Interacts with Business Process Experts / Owners & Users community to collect business requirements

• Should have a minimum of 5+ years of experience in Implementation of different Kinaxis RapidResponse modules like Supply Planning, Forecasting and Demand Planning, ATP, Aggregate Supply Planning, Capacity Planning, Attribute Based Planning, Sales & Operations Planning

● 2+ years of working experience with Search ads and Display ads on ad tools like Google ads and Microsoft ads.(must)

● Perform keyword research and competitor research for the paid search campaigns

● Plan and implement new strategies with the team to ensure the maximum ROI possible.

● Work with the content team to ensure Ad copies are effectively optimized for maximum conversion rate.

● Knowledge of different automated bid strategies of Google ads.

● Track KPIs to evaluate performance and bring the pinpoint issues to the team

● Stay up to date with online advertising and its trends

● Professional certification in Google ads will be preferable

● Perfect with the analysis of data and reporting.

● Excellent problem solving and Analytic skills.

• To appoint Block Sales Manager in their respective Districts.
• To manage sales operations in assigned district to achieve revenue goals.
• To supervise sales team members on daily basis and provide guidance whenever needed.
• To identify skill gaps and conduct trainings to sales team.