District Sales Manager | Rourkela

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements ( Skills & Competencies )

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.

Strong team player who collaborates well with Team Leads and Account Managers.

​Experience: 2 to 5 Years

Location: ​Bangalore

About the Role 

​We are seeking an Automation Test Engineer with 2–5 years of experience in automation testing using Playwright with TypeScript/JavaScript. The candidate will be responsible for building and maintaining automated test scripts, ensuring application quality, and collaborating closely with cross-functional teams.

Key Responsibilities 

• Hands-on experience with Playwright
• Strong knowledge of TypeScript/JavaScript
• Experience in web automation testing
• Understanding of QA processes and Agile methodologies
• Familiarity with Git and CI/CD pipelines

About Moolya

Moolya is a trusted software testing partner to several industry leaders and cutting-edge startup companies in India and abroad. We have actively invested in the startup ecosystem to nurture the quality of their products, by learning and translating the experience that we have gained from working with startups that went on to become billion-dollar behemoths themselves. Our enterprise customers love the "startup way of testing" that we bring to their enterprise IT teams - it makes them more agile, innovative, result-focused, and cost-conscious. Our customers are spread across India, USA, UK, UAE, Australia, and Indonesia. 

We love complex testing challenges across technologies viz. web, cloud, mobile, wearables, Internet of Things, Bots, AI, Enterprise Apps, Packaged Software, and Platform Implementations. Our expertise spans consumer-centric industries such as eCommerce, Payments & Wallets, Banking, Retail, Media, Healthcare, and Lifestyle. 

For more information about Moolya, visit us at https://moolya.com

1. Receive and work on generated leads.

2. Engage with customers through phone calls to understand their requirements.

3. Guide interested customers to enroll in a demo session.

4. Conduct closure calls to finalize sales.

Hi,

We are looking for Self motivated, Passionate Technology enthusiasts seasoned PHP Developer (Laravel + Wordpress ) to join our team.

Job Description:

· Design, Develop, Implement, Test, Document and Maintain high quality Web Application Software.

· Understanding and implementing of project management practices.

· MVC compliant Development (Laravel/YII / CodeIgniter / Zend Framework) in at least any one of these frameworks.

· Experience with CMS framework i.e. Wordpress.

· Optimization of PHP Code and database queries and functions through Code Review and Project Review Sessions.

· Identify opportunities for process improvement and make constructive suggestions for change.

· Improve the technical competence of the team through training & development of existing and new team members.

· Provide accurate effort estimates for deliverable and be committed to the deadlines through follow-up of tasks with team members.

· Research and actively learn about new technologies and introduce them into the infrastructure.

Eligibility criteria :

· Minimum experience if 2 years in laravel and wordpress. both

· Excellent problem-solving skills and love technical challenges.

· Ability to work in a team-oriented, collaborative environment.

· Ability to manage priorities and work in a fast pace environment.

· Strong database skills, proven experience with MySQL 5 having knowledge of indexes, fulltext searches, usage of Regular Expressions in queries and more.

· Excellent knowledge of Applications Architecture and how to work with Frameworks with MVC architecture.

· Excellent Knowledge of HTML 5, CSS 3, Javascript, jQuery/Sencha etc.

· Key Skills Required : Wordpress, Laravel, CodeIgniter, Zend, Mysql, Jquery, API (Restful Service).

Interested candidates can share their updated resume at manpreet.kaur(at)chicmic.co.in

Thanks

• To hire for all the sales openings
• To generate offer letters
• Providing quality candidates & Employee retention

Bachelor’s degree in computer science, computer engineering or similar.

• Previous work experience of 4-6 years as an angularJS developer.
• Proficient in CSS, HTML, and writing cross-browser compatible code.
• Experience using JavaScript building tools like Gulp or Grunt.
• Knowledge of JavaScript MV-VM/MVC frameworks including AngluarJS.
• Excellent project management skills.
• Proven experience implementing front-end and back-end JavaScript applications.
• Excellent communication skills.
• Critical thinker and good problem-solver.

Cloudera Data Warehouse Hive team looking for a passionate senior developer to join our growing engineering team. This group is targeting the biggest enterprises wanting to utilize Cloudera’s services in a private and public cloud environment. Our product is built on open source technologies like Hive, Impala, Hadoop, Kudu, Spark and so many more providing unlimited learning opportunities. 

A Day in the Life

Over the past 10+ years, Cloudera has experienced tremendous growth making us the leading contributor to Big Data platforms and ecosystems and a leading provider for enterprise solutions based on Apache Hadoop. You will work with some of the best engineers in the industry who are tackling challenges that will continue to shape the Big Data revolution.  We foster an engaging, supportive, and productive work environment where you can do your best work. The team culture values engineering excellence, technical depth, grassroots innovation, teamwork, and collaboration.

You will manage product development for our CDP components, develop engineering tools and scalable services to enable efficient development, testing, and release operations.  You will be immersed in many exciting, cutting-edge technologies and projects, including collaboration with developers, testers, product, field engineers, and our external partners, both software and hardware vendors.

Opportunity:

Cloudera is a leader in the fast-growing big data platforms market. This is a rare chance to make a name for yourself in the industry and in the Open Source world. The candidate will responsible for Apache Hive and CDW projects. We are looking for a candidate who would like to work on these projects upstream and downstream. If you are curious about the project and code quality you can check the project and the code at the following link. You can start the development before you join. This is one of the beauties of the OSS world. 

https://hive.apache.org/" target="_blank">Apache Hive

Responsibilities:

• Build robust and scalable data infrastructure software

• Design and create services and system architecture for your projects 

• Improve code quality through writing unit tests, automation, and code reviews

• The candidate would write Java code and/or build several services in the Cloudera Data Warehouse. 

• Worked with a team of engineers who reviewed each other's code/designs and held each other to an extremely high bar for the quality of code/designs

• The candidate has to understand the basics of Kubernetes.

• Build out the production and test infrastructure. 

• Develop automation frameworks to reproduce issues and prevent regressions.

• Work closely with other developers providing services to our system.

• Help to analyze and to understand how customers use the product and improve it where necessary.  

Qualifications:

• Deep familiarity with Java programming language.

• Hands-on experience with distributed systems. 

• Knowledge of database concepts, RDBMS internals.

• Knowledge of the Hadoop stack, containers, or Kubernetes is a strong plus.  

• Has experience working in a distributed team. 

• Has 3+ years of experience in software development.

• Positive personality
• Excellent communication skills
• Fluency in English