Software Sales and Customer Support Executive

Role Overview:

The AI Research Intern will focus on natural language processing (NLP) and working with large language models (LLMs). They will assist in refining and testing the retrieval-augmented generation (RAG) system for CopilotGTM.

Key Responsibilities:

• Assist in developing and refining NLP models to answer customer queries.
• Research and implement improvements to minimize hallucinations in the LLM.
• Test RAG model configurations and provide feedback to improve accuracy.
• Work with the engineering team to improve real-time product recommendations and responses.
• Analyze datasets and fine-tune models for specific use cases (e.g., sales, compliance).

Skills Required:

• Strong understanding of NLP and familiarity with LLMs (GPT, BERT, etc.).
• Basic coding experience in Python.
• Knowledge of data handling, data processing, and model training.
• Problem-solving ability and eagerness to experiment with new techniques.

Preferred:

• Experience with libraries like Hugging Face, PyTorch, or TensorFlow.
• Familiarity with retrieval-augmented generation (RAG) systems.

Responsibilities:

· Responsible for Technology hiring across levels and manage a team of recruiters

· Responsible for end to end Talent Acquisition including planning and strategizing for deliverables, sourcing and attracting candidates through various active and passive channels; candidate engagement; stakeholder management; reporting; database management etc.

· High end ownership of the deliverables.

· Focus on priorities, drive & deliver successfully.

· Maintain effective communication with the hiring managers and candidates.

· Build influential candidate relationships throughout the process.

· Follow and practice latest recruitment trends and strategies.

· Build and maintain network of potential candidates through proactive market research and networking.

· Proactively resolve bottle necks.

· Prepare and submit timely progress reports to various stakeholders.

· Involve in various initiatives for process improvement and talent branding

What are we looking for?

· Proven 7-10 years of experience in technical recruitment with excellence in hiring across levels, stakeholder management, database management, reporting etc

· Ability to manage a team of recruiters and sourcers

· Expertise in stakeholder management and leading an entire unit of hiring independently

· Possess the ability to assess candidates against profiles and the culture

· Strong understanding about engineering and product requisitions

· Demonstrated ability to manage competing priorities and work under tight timelines

· Excellent communication and interpersonal skills

· Impeccable multitasking and organizational skills

· Always pushing the limits

· Excellent relationship building and analytical skills

· Knowledge of latest recruitment trends and practices

· Proven skills in attracting candidates through various social media channels

· Detailed oriented, organized, discrete and dedicated professional

The ideal candidate will oversee the online marketing strategy for the organization by planning and executing digital marketing campaigns. This Candidate will launch advertisements and create content to increase brand awareness. This candidate will have previous marketing experience and able to monitor the company's social media presence.

Responsibilities-

• As a key stakeholder, actively contribute to the devising of the overall company’s digital strategy and steer best practices
• Should have indepth experience into Social and google paid ads
• Explore the utilization of market-leading, multi-channel paid/ un-paid communication developments and technologies to keep all our audiences engaged, and connected
• Devise strategies to drive brand campaigns & online traffic/followers to the website and social media pages.
• Able to Manage and develop core digital marketing team – SEO, Content writer, social media executive, etc
• Great experience in using Marketing automation tools for tracking productivity of marketing activities & the team KPIs
• Having an in-depth idea of how to drive Marketing operations with automation like lead management, CRM, mail automation, what's app automation etc

Qualifications-

• Bachelor's/ Master's degree in marketing or related field
• Excellent understanding of digital marketing concepts
• Experience with business to customer social media and content generation
• strong creative and analytical skills

Interested Candidates can apply for the same

We are looking for 30 Candidates with good written and verbal communication skills.

Direct Walkin between 10 AM to 7 PM IST (Monday to Saturday) or Call +91 844 855 (0986) to fix up an interview

Designation : Travel Sales Executive (Blended Process - Chat & Calling)

Job Type: Full Time

Work Experience: 0 to 4 years - Freshers Welcome

Shift Timing: 9hrs Monthly Rotation Shift (Comfortable with Night Shifts)

Working Days: 6 (Rotational Weekly Offs)

Office Location: Rajouri Garden, New Delhi - 110027

Number of Openings: 30 Candidates

Salary : As per the industry Standards with Good Incentives

Responsibilities:

1. Customer Service: Provide excellent customer service by actively listening to customers' travel requirements, offering personalized recommendations, and addressing any inquiries or concerns promptly and professionally.

2. Travel Planning: Understand customers' travel preferences, budgets, and special requirements to create tailored travel itineraries that align with their needs. Offer expertise on popular destinations, attractions, transportation options, and accommodations to enhance the travel experience.

3. Sales and Booking: Handle the customers over chat and phone, email etc. and Convert customers' inquiries into confirmed bookings by effectively promoting travel products and services, negotiating prices, and closing sales. Utilize the booking system to make reservations for flights, hotels, transfers, tours, and other travel-related services.

4. Product Knowledge: Stay updated on the latest travel trends, industry news, and product offerings to provide accurate and up-to-date information to customers. Actively participate in training programs and familiarize yourself with the OTA's supplier network to offer a wide range of travel options.

5. Cross-Selling and Up-Selling: Identify opportunities to enhance customers' travel experiences by recommending additional services, upgrades, or add-ons such as travel insurance, airport transfers, sightseeing tours etc.

6. Relationship Building: Build and maintain strong relationships with clients to foster loyalty and repeat business.

7. Documentation and Administration: Ensure accurate and timely documentation of customer information, bookings, and financial transactions in the OTA's systems. Adhere to company policies, procedures, and quality standards to maintain professionalism and data integrity.

8. Sales Targets and Performance: Meet or exceed sales targets and Key Performance Indicators (KPIs) set by the OTA management. Regularly update your supervisor on sales progress, challenges faced, and strategies implemented to achieve targets.

Qualifications:

·       High school diploma or equivalent; a degree in tourism, hospitality, or a related field is a plus.

·       Previous experience in a similar role, preferably as a travel consultant or sales representative.

·       Strong knowledge of popular travel destinations, airlines, hotels, and tour operators.

·       Proficiency in using computer reservation systems, booking platforms, and office software.

·       Excellent communication and interpersonal skills to build rapport with customers and colleagues.

·       The customer-focused mindset with a passion for delivering exceptional service.

·       Ability to work independently and as part of a team in a fast-paced, target-driven environment.

·       Attention to detail, organizational skills, and the ability to multitask effectively.

·       Flexibility to work irregular hours, including evenings, weekends, and public holidays, as required in the travel industry.

Email ID – hr(dot)proglogix.com

Our client is an e-retailer of wellness products and provider of personalized ayurvedic consultation to its client.

• Managing Director’s calendar, tasks, calls and assessing the priority of appointments and reallocation as necessary
• Maintaining executive’s agenda and assisting in planning appointments, board meetings, conferences, etc.
• Attending meetings and preparing “Minute of Meetings”, organizing meetings with timely reminders and ensuring that the Director is well prepared for those meetings, preparing agendas, pre-meeting briefings and meeting papers
• Managing Directors' and other accompanying guests' travel arrangements (including visas/ accommodation)
• Maintaining Director’s office systems, including data management and filing
• Ensuring necessary documentation of tasks and projects as advised and required as per good documentation practices
• Maintaining records of the Director’s contacts, screen calls inquiries and requests and dealing with them when appropriate
• Supervising all incoming/ outgoing mail
• Assisting Director in researching and following up with the action on matters which fall within the Director’s responsibility– chasing responses, triggering follow-up action
• Producing documents, briefing papers, reports and presentations for the Director
• Meeting and greeting visitors empathetically at all levels of seniority
• Assisting the Director in connecting to various people over the phone and dial-ins
• Handling sensitive and complex issues in a professional and objective manner

What you need to have:

• Bachelor’s degree or Vocational degree or diploma
• 1-2 years of proven experience as executive secretary or similar administrative role
• Excellent IT skills, including a working knowledge of presentation software packages, preferably MS Office, Google Workspace and PowerPoint
• Strong ability to organize effectively, delegate responsibility, solve problems quickly and communicate clearly
• Administrative qualities to manage smooth office operations
• Basic research capabilities
• Ability to operate calling software
• Good listening skills
• Ability to enable professional interactions with a wide range of contacts, both internal and external
• Excellent time management, communication skills, interpersonal skills and organizational skills
• Good negotiation skills and problem-solving skills
• Excellent attention to detail, with the ability to maintain a high level of accuracy
• A flexible, proactive approach to work including the ability to prioritize and re-prioritize
• Ability to deal with sensitive information with discretion and to maintain confidentiality
• Good professional outlook towards task closure
• Confidence when interacting with seniors and people with authority      

• 4-15 years experience in Perl Development with a working knowledge of the following web development stack: HTML/XHTML, CSS, JavaScript, Apache/Nginx .
• Extensive experience with OO Perl.
• Proficient with building/managing relational databases.
• Any perl based web frameworks ( Mojolicious, Catalyst, Dancer , CGI Application).