Software Sales and Customer Support Executive

About Us

We believe the future of software development is AI-native — where engineers operate at a higher level of abstraction and quality remains non-negotiable. 

Incubyte is a software craft consultancy where the “how” of building software matters as much as the “what”.  

We partner with companies of all sizes, from helping enterprises build, scale, and modernize to early-stage founders bring their ideas to life. 

Our engineers operate in an AI-native development model, using AI as a collaborator across the SDLC to accelerate development while upholding the discipline of software craftsmanship.

Our Guiding Principles 

These principles define how we work at Incubyte. They are non-negotiable. 

Relentless Pursuit of Quality with Pragmatism 

  We build high-quality systems without losing sight of delivery. 

Extreme Ownership 

  We take responsibility end-to-end for decisions, execution, and outcomes. 

Proactive Collaboration 

  We collaborate closely, challenge each other, and solve problems together. 

Active Pursuit of Mastery 

  We continuously improve our craft and raise our bar. 

Invite, Give, and Act on Feedback 

We seek, give, and act on feedback to get better every day. 

Ensuring Client Success 

We act as trusted partners and focus on real outcomes, not just output. 

Job Description

This is a remote position.

Our Core Values

• Quality with Pragmatism: We aim for excellence with a focus on practical solutions. 
• Extreme Ownership: We own our work and its outcomes, fully. 
• Proactive Collaboration: Teamwork elevates us all. 
• Pursuit of Mastery: Continuous growth drives us. 
• Effective Feedback: Honest, constructive feedback fosters improvement. 
• Client Success: Our clients’ success is our success.  

Experience Level

This role is ideal for engineers with 7+ years of hands-on software development experience, particularly in Node.js and TypeScript at scale. 

What You'll Do

• Write Tests First: Start by writing tests to ensure code quality 
• Clean Code: Produce self-explanatory, clean code with predictable results 
• Frequent Releases: Make frequent, small releases 
• Pair Programming: Work in pairs for better results 
• Peer Reviews: Conduct peer code reviews for continuous improvement
• Product Team: Collaborate in a product team to build and rapidly roll out new features and fixes 
• Full Stack Ownership: Handle everything from the front end to the back end, including infrastructure and DevOps pipelines 
• Never Stop Learning: Commit to continuous learning and improvement

What We Offer

• Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.  
• Conference Talks Sponsorship: Amplify your voice! If you’re speaking at a conference, we’ll fully sponsor and support your talk. 
• Cutting-Edge Projects: Work on exciting projects with the latest AI technologies   
• Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance. 
• Comprehensive Medical & Term Insurance: Full coverage for you and your family’s peace of mind. 
• And More: Extra perks to support your well-being and professional growth. 

Requirements

• 3+ years of expertise in Node (Must have)
• SaaS, React, JavaScript, Typescript (Good to have)
• Expertise in object-oriented programming, data structures, algorithms, and software engineering methodologies 
• Experience working in Agile and eXtreme Programming methodologies in a continuous deployment environment 
• Interest in mastering technologies like web server ecosystems, relational DBMS, TDD, CI tools like Jenkins, Hudson, and Bamboo, web frameworks and front-end technologies, complexity analysis, and performance optimization 
• Working knowledge of server configuration/deployment infrastructure 
• Experience using source control and bug tracking systems, writing user stories, and technical documentation

Benefits

Work Environment

• Remote-First Culture: At Incubyte, we thrive on a culture of structured flexibility — while you have control over where and how you work, everyone commits to a consistent rhythm that supports their team during core working hours for smooth collaboration and timely project delivery. By striking the perfect balance between freedom and responsibility, we enable ourselves to deliver high-quality standards our customers recognize us by. With asynchronous tools and push for active participation, we foster a vibrant, hands-on environment where each team member’s engagement and contributions drive impactful results. 
• Work-In-Person: Twice a year, we come together for two-week sprints to collaborate in person, foster stronger team bonds, and align on goals. Additionally, we host an annual retreat to recharge and connect as a team. All travel expenses are covered. 
• Proactive Collaboration: Collaboration is central to our work. Through daily pair programming sessions, we focus on mentorship, continuous learning, and shared problem-solving. This hands-on approach keeps us innovative and aligned as a team. 

Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

Mandatory

·  Experience in Research, Design, Architecting high-performance iOS applications & saw commercially successful scale.

·  Must have built applications individually (end-to-end).

·  Have Experienced in Swift, Objective C, Cocoa framework, UIKit, Core Location, GCD, Auto Layout, Xcode & iOS applications.

Job Purpose

The Senior Full Stack Developer leads the design, implementation, and optimization of business‑critical applications across the Epiroc digital ecosystem. The role drives architectural decisions, ensures security and performance compliance, and mentors junior developers to elevate overall delivery capability.

Key Responsibilities

Full‑Stack Development

• Lead the development, testing, and maintenance of scalable full‑stack applications.
• Architect and implement front‑end features using Vite, Webpack, Angular CLI, or React build pipelines.
• Develop robust back‑end services using ASP.NET/C# and REST APIs.

Identity, Security & Compliance

• Integrate authentication and authorization using Azure AD / SSO (OAuth2/OIDC).
• Ensure solutions follow IT Security principles, compliance requirements, and secure coding practices.

Cloud & DevOps

• Promote automation and Infrastructure‑as‑Code practices in Azure.
• Build and maintain CI/CD pipelines to ensure reliable deployments.

Agile Delivery

• Lead Agile ceremonies and ensure excellent sprint execution.
• Drive sprint planning, forecasting, and estimation accuracy.

Architecture & Technical Leadership

• Make informed architectural decisions related to scalability, performance, and maintainability.
• Mentor, coach, and guide Junior Full Stack Developers, supporting their growth and code quality.

Collaboration & Communication

• Work closely with Product Owners, Business Analysts, and cross‑functional partners.
• Communicate technical concepts clearly to both technical and non‑technical stakeholders.

3. Required Qualifications

Experience

• 5–7 years of hands‑on experience in full‑stack development roles.

Technical Skills

• Front‑End: Vite, Webpack, Angular CLI, React build pipelines.
• Back‑End: ASP.NET/C#, REST APIs.
• Identity: Azure AD / SSO.
• DevOps: Azure Infrastructure‑as‑Code, CI/CD.

Agile Expertise

• Strong understanding of Jira Sprints, sprint planning, and forecasting.

Architecture & Security

• Demonstrated experience in system design and architectural decision‑making.
• Solid understanding of IT Security principles and compliance.

Soft Skills

• Excellent time management and ability to work independently.
• Adaptability to change and strong communication abilities.

Leadership

• Proven ability to mentor junior developers and contribute to team development.

6. Education

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or comparable experience.

Job Purpose 

We are looking for a one man/woman army kind of person, who is a self starter and takes any initiative to its logical conclusion. Loves to play with new ideas for digital marketing, and can wear multiple hats as required.

A passionate person who loves the freedom of trying out new things and at the same time loves to learn from others.

Key Areas of Responsibility

B2B marketing to generating leads, working with the product and development team to evolve the product to increase conversion at every step of the customer journey.

Desired Candidate Profile

Essential Skills 

Reliable, Accountable and Trustworthy.

Good in English (spoken and written).

Ability to quickly understand the market and product. Loves to do research and arrange the tasks based on achievable milestones.

Must have some prior experience in digital marketing.

Plz write in no more than 100 words (and no BS plz) why we should hire you while applying.

We are looking for a Senior Front End Engineer.

• Hands-on with contemporary javascript frameworks (React js Angular js)
• Hands-on with UI layouts, SASS, LESS, Bootstrap
• Developed reusable components and libraries for frontend
• Frontend optimization techniques to reduce latencies
• Frontend optimization for SEO
• Excellent written and verbal communication skills, design thinking
• Practical experience with engineering best practices and Technology

Key Responsibilities:

• Build desktop and mobile web applications using contemporary javascript frameworks

•Actively participate in design and code reviews to build robust
applications and prototypes

•Explore and design simple and intuitive consumer experiences

•Work closely with Product managers, UX designers and back end
engineers to implement frontend solutions

•Build reusable code and libraries for future use, focus on long-term code
maintainability

•Work in a fast-paced and agile development environment

Job Profile:

We are looking for a Senior UX designer to join the Product Experience team assisting in research, design, and development of an innovative user-need based, engaging, and intuitive online SaaS platform. Work with real customers of the SaaS platform to better the design and advocate for users’ needs.

Key Attributes you'd need to possess:

• Problem Solver - Quick on your feet, some problems require creative solutions. Communicating those with peers and clients effectively, for presentations and walk through as well as support on client calls if needed.

• Team Player- Builds strong partnerships with product & engineering teams, and understands how to handle creative differences between teams and stakeholders to manage consistency at a brand level.

• User-Driven - Advocate for the user and get them the best experience driven by design. We believe in data, the numbers don’t lie! Using data to back design decisions get you extra points! 

• Business Acumen- Should be willing to learn and understand complex business challenges, and formulate solutions to solve the problems effectively. Someone who makes intelligent decisions - work effectively, plan better, and formulate solutions that can deliver returns.

Typical work week look like:

• Research- Conducting user research, client interviews, and usability testing to understand user needs; studying data patterns that highlight these using prospecting tools for performing Client-need Analysis, track their pain-points to develop a reach-out strategy.

• Ideation and Brainstorming- Brainstorming and designing new features for our SaaS platform based on research, tech requirements, and feature requests. Lots of white-boarding, paper scribbles, and ideas!

• Dev Support- Communicating with web developers, including providing input on any needed digital enhancements

• Manage the Brand Guidelines and Visuals- Designing and managing the information architecture for the marketing website and product, drafting information flows and designing wireframes, mockups and prototypes. Branding and Illustrations for OnlineSales.ai and its marketing website or any events the company will be showcased in.

Our ideal candidate should have:

• 4+ years of work experience in designing digital products or experiences

• Relevant Degree/Diploma or experience/certification in Product or Experience design

• Great understanding of user-centric design, responsive design and designing for web

• Good communication skills

• Software skills - Adobe CC or similar. Any tool you are comfortable with to design and prototype.

• Any experience in digital marketing is a plus.

• Good to have knowledge of CSS, HTML - we work hand in hand with developers

T

Role & Responsibilities

• The successful candidate will be experienced in leading and developing a support team within a product support environment
• This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
• Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
• Assists with the maintenance of and compliance with department policies and procedures
• Identifies team and individual training needs and assist in driving the delivery of these training initiatives
• Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
• Participates and leads hiring to get the best available talent

Qualification (Knowledge & Skills)

• 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
• Experience of leading L1 & L2 support resources
• Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
• Prior experience working for a global IT vendor in a similar role
• Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
• Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
• Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
• Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
• Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
• Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
• Proven ability to prioritize workload
• Ability to share constructive feedback; be able to adapt to and embrace change

Requirements

• Three years bachelor regular degree
• Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
• Understanding of SLA definitions and tracking.
• Understanding of Support metrics
• Excellent in Customer communication and has a natural flavour for Customer Service
• Good people management skills.
• Good understanding of computer systems, mobile devices, and other tech products
• Hands on experience on On-premise & Cloud deployments
• RHEL/CentOS and Debian/Ubuntu
• NodeJS (PM2 is a plus)
• MongoDB and Oracle , RabbitMQ
• Strong understanding of Networking and TCP/UDP protocols
• AWS (Covers S3)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Ability to diagnose and troubleshoot basic technical issues
• Bachelor’s degree in Information Technology, Computer Science or relevant field
• Startup experience is a plus

• Subject Matter Expert (SME) will have the complete market level expertise and proficiency as required to create, develop and teach contents in the given subject area.
• Experience 0 to 5 yrs teaching Chemistry, Physics and Mathematics
• Educational qualification: Masters(M.Sc, M.Phil, P.hd) in Chemistry, Physics and Mathematics
• SME for NEET and JEE competitive exams should possess equivalent field experience in teaching student segments of the market space or students in the relevant institutions.
• The primary requirement from the SME will be the creation of highly relevant teacher Lesson planners, teaching modules as expected in the project architecture which is content in-line with the learning material of Raptor entrance expert.
• The SME should gain enough knowledge about the product developed through the induction program and should be prepared for workflow within the first 3 days of joining.
• Proficiency of the theoretical knowledge and equivalent application knowledge is a prerequisite to developing contents for the given assignment. The SME should be posses and be increasingly willing to upgrade one’s knowledge on a regular basis.
• The SME should thoroughly research the curriculum framework, market expectation, syllabus and other essential criteria for the assignment taken.
• The SME will stick on to the time schedules regularly to avoid any delay to the project completed within the stipulated project delivery time and will be solely responsible for the completion of any work given in the subject area within the scope of the given assignment.
• The work files should be appropriately organized in the allocated work system as they will be subjected to frequent auditing.
• The SME will have a parallel discussion and can take guidance from the Project Head and the academic expert team Lead (TL) to build contents analogous to the learning material and ensure organized content delivery.