Software Sales and Customer Support Executive

JOB DESCRIPTION/PREFERRED QUALIFICATIONS:

KEY RESPONSIBILITIES: 

• Lead and mentor a team of algorithm engineers, providing guidance and support to ensure their professional growth and success. 
• Develop and maintain the infrastructure required for the deployment and execution of algorithms at scale. 
• Collaborate with data scientists, software engineers, and product managers to design and implement robust and scalable algorithmic solutions. 
• Optimize algorithm performance and resource utilization to meet business objectives.
• Stay up to date with the latest advancements in algorithm engineering and infrastructure technologies and apply them to improve our systems.
• Drive continuous improvement in development processes, tools, and methodologies. 

QUALIFICATIONS: 

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field. 
• Proven experience in developing computer vision and image processing algorithms and ML/DL algorithms. 
• Familiar with high performance computing, parallel programming and distributed systems.
• Strong leadership and team management skills, with a track record of successfully leading engineering teams. 
• Proficiency in programming languages such as Python, C++ and CUDA. 
• Excellent problem-solving and analytical skills. 
• Strong communication and collaboration abilities. 

PREFERRED QUALIFICATIONS: 

• Experience with machine learning frameworks and libraries (e.g., TensorFlow, PyTorch, Scikit-learn). 
• Experience with GPU architecture and algo development toolkits like Docker, Apptainer. 

MINIMUM QUALIFICATIONS: 

• Bachelor's degree plus 8 + years of experience 
• Master's degree plus 8 + years of experience 
• Familiar with high performance computing, parallel programming and distributed systems.

MUST-HAVE SKILLS: 

• Phd with 6 yrs industry exp or M.Tech + 8 yrs experience or B.Tech + 10 yrs experience.
• 14 yrs exp if an IC role.
• Minimum 1 yrs experience working as a Manager/Lead
• 8 years' experience in any of the programming languages such as Python/C++/CUDA.
• 8 years' experience in Machine learning, Artificial intelligence, Deep learning.
• 2 to 3 years exp in Image processing & Computer vision is a MUST
• Product / Semi-conductor / Hardware Manufacturing company experience is a MUST. Candidates should be from engineering product companies 
• Candidates from Tier 1 colleges like (IIT, IIIT, VIT, NIT) (Preferred)
• Relocation to Chennai is mandatory

NICE TO HAVE SKILLS: 

• Candidates from Semicon or manufacturing companies
• Candidates with more than 8 CPGA

Job Description

We are looking for an experienced and results-driven Sales Executive/Business Development Executive (BDE) to join our team. The ideal candidate should have a strong background in sales and basic knowledge about digital marketing, excellent relationship-building skills, and the ability to identify and convert leads into long-term business opportunities.

Roles & Responsibilities :

Reach out to potential clients via calls, emails, and messages

Generate leads and build a strong pipeline

Schedule meetings and demos with prospective clients

Assist in client communication and relationship building

Collaborate with the sales team for market strategies

Skills Required :

Excellent communication & interpersonal skills

Confident and self-motivated attitude

Basic knowledge of sales, CRM tools, or business development

Good command over spoken and written English

Eagerness to learn, adapt, and perform

What You'll Gain :

Strong foundation in sales & client communication

Competitive salary + attractive incentives

Real-world learning with experienced professionals

Improved communication, confidence, and sales pitch

Responsibilities:

-- Contact potential and existing customers to inform them about fabric products and services using sales scripts

-- Answer questions about fabrics and the company

-- Understand customer requirements and close sales

-- Direct prospects to the field sales team when needed

-- Enter and update customer information in the database

-- Take and process fabric orders accurately

-- Handle customer grievances to preserve the company's reputation

-- Meet sales quotas and facilitate future sales

-- Keep records of calls, sales, and useful customer information

-Requirements:

-- 2+ years of proven experience as a telesales representative or in other sales/customer service roles

-- Demonstrated track record of successfully meeting sales quotas, preferably over the phone

-- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

-- Ability to learn about fabric products and services and describe/explain them to prospects

-- Excellent communication and interpersonal skills

-- Ability to handle rejection and remain cool-tempered

-- Outstanding negotiation skills with the ability to resolve issues and address complaints

-- High school diploma; BSc/BA preferred

About the company

"Since 1966, Luthra Exports has been a leading name in India's textile industry, specializing in premium Surat-based fabrics. With offices in New Delhi and Surat, Gujarat, we serve customers nationwide with a wide range of quality polyester and viscose fabrics.

• Python. Django Rest Framework experience would be great, but not essential! We prioritise
• quality over quantity.
• Postgres with InfluxDB, Oracle, MySQL and Redis experience a plus.
• Docker, Kubernetes, Helm, OpenShift and associated tooling.
• AWS, especially ECS, Lambda, RDS and DynamoDB. Performance and uptime are super
• important to us.
• The challenge of scaling a global, distributed API to 10,000+ requests per second.
• We have SDKs in a bunch of languages, so the more polyglot you are the better.
• If you like writing JS and React that would be awesome too.

Responsibilities:

• Counsel potential Students over a call to inform them about a product and help them in making better career decisions.
• Answer questions about our products or the company.
• Sale as per requirement from the students.
• Direct prospects to the field sales team when needed.
• Maintain Sales reports and update the CRM from time to time.
• Take and process orders in an accurate manner.
• Go the extra mile to meet sales quota and facilitate future sales.
• Keep records of calls and sales and note useful information.

Requirements:

• 6 months to 2 years of work experience in sales/business development/voice process.
• Excellent interpersonal and communication skills.
• Strong negotiation skills with a proven ability to seek, create, negotiate, and close a deal.
• Solution-oriented with effective problem-solving skills.
• Customer-Centric Approach.
• Positive attitude and Willingness to learn and excel.

• Contact potential or existing customers to inform them about a product or service
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.