Telesales Executive

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Job Title: Python Backend / GenAI Engineer (4+ Years)

Job Summary

Looking for a Python Backend Engineer with experience in Generative AI, LangGraph workflows, data engineering, and AI evaluation using Arize AI.

Responsibilities

* Develop backend APIs using Python (FastAPI / Flask / Django)

* Build Generative AI and RAG-based applications

* Design LangGraph / agent workflows

* Create data engineering pipelines (ETL, data processing)

* Implement LLM monitoring and evaluation using Arize AI

* Integrate vector databases and AI services

* Maintain scalable and production-ready backend systems

Required Skills

* 4+ years of Python backend development

* Experience in Generative AI / LLM applications

* Knowledge of LangGraph / LangChain

* Experience in data engineering pipelines

* Familiarity with Arize AI or model evaluation tools

* Understanding of REST APIs, databases, Docker

Good to Have

* Cloud platforms (Azure / AWS )

* Vector databases (FAISS, Pinecone, Azure AI Search)

Job Title: Customer Success Lead

Location: Mumbai

Work Mode: Remote

Shift Timings: US Shift

Experience: 4–7 years

Industry: B2B SaaS | Enterprise Accounts

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

As we scale our presence across global markets—especially the North American enterprise segment—we are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The Customer Success Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic account management, and business development.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the North American market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Business Development & Account Expansion

• Identify upsell and cross-sell opportunities within existing accounts
• Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
• Support new business conversations through demos wherever required
• Drive expansion into new teams, geographies, or use cases within existing enterprise clients

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 4–7 years of full-time experience in Customer Success / Key Account Management
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with North American customers and managing stakeholders across time zones
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Exposure to large consumer-driven enterprises (preferred)
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes
• Comfortable working in a remote setup with US shift timings

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

📌 Location: Remote (Global) | Team: Development | Type: Full-time

Own the WordPress practice. Build it right. Scale it responsibly.

Be the person who turns WordPress into a dependable, high-quality delivery engine for high-growth B2B companies.

Why this role exists

ThunderClap is a branding-led design agency. We’ve scaled from 0 to 33 people and $1.8 Million revenue - in under two years.

We started as a Webflow-first agency and today, we partner with fast-growing B2B companies on websites that support positioning, content, and growth - not just visuals.

As client needs expand beyond Webflow, WordPress has become a recurring requirement - especially for content-heavy sites, performance-sensitive builds, and teams that already operate inside WordPress.

We want to build this capability deliberately.

That means clear technical standards, strong architecture, and long-term ownership. This role exists to create and lead that WordPress practice from the ground up.

This is not a page-builder role. This is ownership.

What you’ll own

• The WordPress tech stack at ThunderClap
• Architecture decisions, not just execution
• Code quality, performance, and scalability
• Hiring, mentoring, and reviewing future WordPress developers

You’ll be the first WordPress specialist on the team, with the mandate to define how this function is built and scaled.

This role is for you if

• You have 5–7+ years of hands-on WordPress experience, with a strong background in an agency or client-services environment.
• You’ve led or owned WordPress projects end to end, not just executed tickets.
• You’ve built custom themes and/or plugins and are comfortable working in PHP.
• You have solid fundamentals in PHP, MySQL, HTML, CSS, and JavaScript.
• You understand WordPress internals - hooks, actions, filters, REST API, and rendering flow.
• You care deeply about performance, security, and maintainability.
• You’ve mentored developers, reviewed code, or set standards for others.
• You communicate clearly with designers, PMs, and clients, and can explain trade-offs without hiding behind jargon.

Responsibilities

• Architect and build WordPress websites ranging from marketing sites to complex, content-heavy builds.
• Own WordPress-only projects end to end in an agency setup - timelines, scope changes, and client communication included.
• Design and maintain custom themes and reusable components.
• Ensure best practices across performance, security, accessibility, and SEO.
• Collaborate closely with design, accounts and marketing teams for clean, predictable execution.
• Define standards, workflows, and documentation for WordPress work at ThunderClap.
• Mentor, review, and eventually manage future WordPress developers.
• Manage freelancers or contractors when required and maintain quality.

If your experience is limited to assembling themes and plugins without touching PHP or architecture decisions, this won’t be a fit.

Why should you join us?

Join a company that is already winning.

ThunderClap is not an early-stage agency experimenting with delivery. We’ve scaled to $1.8M in revenue in under two years, completely bootstrapped, working with companies like Amazon, Razorpay, and Z47. We know how to sell, scope, and deliver serious web work. This role is about building on that foundation, not fixing chaos.

Build a practice, not just websites.

This isn’t a role where you ship a site and move on. You’ll define how WordPress work is done at ThunderClap - architecture standards, quality benchmarks, performance expectations, and delivery discipline. You’ll see patterns across projects and turn them into systems.

Work across diverse clients, use cases, and constraints.

You’ll work on content-heavy marketing sites, performance-sensitive builds, and WordPress setups designed to integrate with existing internal teams. Different industries, different maturity levels, different constraints. You won’t be boxed into one type of build.

Peers who care about craft.

This is a high-bar team. Designers, developers, and strategists here care deeply about quality and long-term thinking. You won’t be the only one pushing for cleaner code, better performance, or clearer standards.

Team Over Business, Business Over Clients

We care about our people more than profit. We never sacrifice our team for numbers or clients. Only when we grow internally can we sustainably serve others.

Candidate should be proficient in 

Experience- 3+ years

Plugin development 

Working with ACF's to build bespoke build

Knowledge of Root sage

Proficiency in MVC coding 

Profieciency in working with Git and CI/CD tools 

Third party API integration and Development 

Must be Disciplined, Accountable for their Jobs and able to ensure timely delivery

Communication skill is important 

Magento 2.0 or shopify could be an additional skill set to be considered. 

Should be able to manage team

Immediate Joiner

Woo-commerce customization

Job Title:

B2B Sales & Business Development Executive

Location:

[Bangalore] / Work from Office onsite

Job Type:

Full-Time | Entry-Level

Total 6 Vacancies

4 for Day Shift

2 for Night Shift

About Us:

Edstellar is a fast-growing Global corporate training company that delivers instructor-led training (ILT), both virtual and in-person, across a wide range of domains including technology, leadership, soft skills, and compliance. We work with start-ups, enterprises, and Fortune 500 companies to solve their learning and development challenges through customized training solutions.

Job Summary:

As a B2B Sales & Business Development Executive, you will be responding leads and actively generating outbound leads to grow our client base. You will interact with HR, L&D, and business leaders to understand their training needs, create customized training proposals, coordinate with internal teams to finalize trainers, and close deals. This is a high-learning, client-facing role ideal for freshers eager to start a career in corporate sales, learning & development, and business consulting.

Key Responsibilities:

• Respond promptly to incoming leads via email, phone, chat, or the website.
• Research and identify potential corporate clients in target industries and geographies.
• Reach out via email, LinkedIn, and cold calls to pitch our training solutions.
• Build a qualified outbound lead pipeline and maintain regular touchpoints.
• Set up discovery calls, understand prospect needs, and nurture them into active leads.
• Understand client training requirements across domains (technical, soft skills, leadership, compliance, etc.).
• Prepare customized training outlines in collaboration with the content and operations teams.
• Work with the Operations team to identify and propose suitable trainers.
• Share tailored proposals and pricing with clients, follow up, and drive the sales process to closure.

Coordination & Documentation:

• Collaborate with internal teams (Content, Trainers, and Operations) to deliver solutions aligned with client expectations.
• Maintain accurate and up-to-date records of all sales activities in CRM or internal systems.
• Ensure smooth handover of closed deals to the Account Management team for delivery coordination.

Who Should Apply?

• Fresh graduates.
• Master’s degree in Business, Marketing, HR, or related field.
• Strong spoken and written English communication skills.
• Confident, proactive, and eager to learn and grow in a fast-paced environment.
• Interest in corporate training or L&D is a plus.
• Ability to multitask and manage both inbound and outbound responsibilities.
• Basic knowledge of tools like MS Office, Google Workspace, CRM (training will be provided).

What you’ll Gain:

• Comprehensive on boarding and role-specific training.
• Hands-on experience working directly with corporate clients and senior professionals.
• Exposure to diverse industries and training domains.
• Opportunity to grow into sales consulting, key account management, or L&D advisory roles.
• Competitive compensation with performance-based incentives.

Work Culture & Support:

• Young, collaborative, and performance-driven team.
• Regular mentoring and feedback sessions.
• Supportive environment that encourages learning and experimentation.

Company Overview 

Adia Health revolutionizes clinical decision support by enhancing diagnostic accuracy and personalizing care. It modernizes the diagnostic process by automating optimal lab test selection and interpretation, utilizing a combination of expert medical insights, real-world data, and artificial intelligence. This approach not only streamlines the diagnostic journey but also ensures precise, individualized patient care by integrating comprehensive medical histories and collective platform knowledge. 

Position Overview 

We are seeking a talented and experienced Site Reliability Engineer/DevOps Engineer to join our dynamic team. The ideal candidate will be responsible for ensuring the reliability, scalability, and performance of our infrastructure and applications. You will collaborate closely with development, operations, and product teams to automate processes, implement best practices, and improve system reliability. 

Key Responsibilities 

• Design, implement, and maintain highly available and scalable infrastructure solutions using modern DevOps practices. 
• Automate deployment, monitoring, and maintenance processes to streamline operations and increase efficiency. 
• Monitor system performance and troubleshoot issues, ensuring timely resolution to minimize downtime and impact on users. 
• Implement and manage CI/CD pipelines to automate software delivery and ensure code quality. 
• Manage and configure cloud-based infrastructure services to optimize performance and cost. 
• Collaborate with development teams to design and implement scalable, reliable, and secure applications. 
• Implement and maintain monitoring, logging, and alerting solutions to proactively identify and address potential issues. 
• Conduct periodic security assessments and implement appropriate measures to ensure the integrity and security of systems and data. 
• Continuously evaluate and implement new tools and technologies to improve efficiency, reliability, and scalability. 
• Participate in on-call rotation and respond to incidents promptly to ensure system uptime and availability. 

Qualifications 

• Bachelor's degree in Computer Science, Engineering, or related field 
• Proven experience (5+ years) as a Site Reliability Engineer, DevOps Engineer, or similar role 
• Strong understanding of cloud computing principles and experience with AWS 
• Experience of building and supporting complex CI/CD pipelines using Github 
• Experience of building and supporting infrastructure as a code using Terraform 
• Proficiency in scripting and automating tools 
• Solid understanding of networking concepts and protocols 
• Understanding of security best practices and experience implementing security controls in cloud environments 
• Knowing modern security requirements like SOC2, HIPAA, HITRUST will be a solid advantage. 

The technical skills we're looking for are as follows:

i. Electron JS

ii. Fabric JS/canvas

Note: Candidates should have an experience of a minimum of 3 years in the above skills.

Location: Bangalore, Karnataka

A campus ambassador is our brand ambassador in their college, and they will be responsible for 

• Increasing brand awareness in their campus by increasing users on our platform
• Increase social media presence of our company in their college campus by helping us find new subscribers and followers as well as events on our posts
• Organizing seminars and webinars on their college campus
• Indulge in active sales