
Technical Architect - RPA(Automation Anywhere)
at A global provider of Business Process Management.
Job Description:
- Support Pre-sales activities and provide technical solutions, effort estimation, define delivery strategy and plan
- Provide recommendation of RPA product
- Develop the technical solution for the RPA Automation.
- Define the To-be automated process flows including any custom-built components
- Define the design to consider the following aspects
- Security
- Method of access (internal client network , internet, local access)
- User Authentication (SSO, central LDAP, individual log in)
- Customer’s IT Security and/or Audit Policies which impact the robot deployment
- User Authorization Processes, it’s lead times & request process
- Scalability
- Ensuring multiple robots can handle shared resources
- Ensuring there are no duplicate transactions processed or orphaned transactions.
- Application landscape
- Understanding technical impacts of applications using OCR or Adobe Flash
- Understanding technical impacts of applications accessed behind Citrix.
- Auditing & Exception handling
- Hosting & Environments
- Hosting Locations and Hosting provider (Internal / 3rd party)
- Availability of test system by application
- Availability of “production like” test data within test applications
- Consistency of test data between applications
- Performance & Availability
- Ensuring Performance of key applications in the process that could limit the average handling time of the automation
- System availability & timings
- Anticipate, identify, track and resolve technical issues and risks affecting delivery
- Assist development team in resolving technical problems
- Assist Support teams to resolve issues
- Coordinate and participate in structured peer reviews and walkthroughs
- Design technical specifications for RPA (Blue Prism) that meets the requirements and handled all the non functional requirements of concurrency, scalability, security requirements, restart and recovery.
- Develops and configures automation processes as per the technical design document to meet the defined requirements. Works on the coding the more complicated automations or reusable components, and delegates and mentors junior developers for the less complex components.
- Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
- Complies with and helps to enforce design and coding standards, policies and procedures.
- Ensures documentation is well maintained.
- Ensures quality of coded components by performing thorough unit testing.
- Works collaboratively with test teams during the Product test and UAT phases to fix assigned bugs with quality.
- Reports status, issues and risks to tech leads on a regular basis
- Improves skills in automation products by completing automation certification.
- Mentors junior developers and performs code reviews for quality control.
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Additional Information
- 10 to 12 years of IT experience. Minimum 2 years of experience in leading architecture and design.
- Having led a minimum 2 RPA project implementations as lead architect
- Certification in Robotics for any one product (Blue Prism /Automation Anywhere)
- Experience in defining the architecture of enterprise level applications involving multiple systems, sub-systems and ERPs.
- Experience front ending client facing discussions and interfacing with Client Business, IT and Architecture teams
- Knowledge of automation tool capabilities and technical requirements
- Good communication skills & customer interaction skills.

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Role Overview
We are looking for a skilled Systems Engineer with strong expertise in Ansible automation, Kubernetes, and system-level scripting. This role focuses on building scalable automation and managing GPU-aware infrastructure.
Key Responsibilities
- Develop and maintain automation workflows using Ansible
- Write and optimize Ansible playbooks for infrastructure and application deployment
- Automate system-level tasks using Bash scripting
- Debug and test automation workflows for reliability and scalability
- Manage Kubernetes clusters, including:
- Pod lifecycle management
- Networking and firewall configurations
- GPU resource mapping and scheduling
- Custom Resource Definitions (CRDs)
- Collaborate with engineering teams to integrate automation into CI/CD pipelines
- Ensure secure and scalable infrastructure for AI workloads
Requirements
- Strong hands-on experience with Ansible and automation workflows
- Solid Linux system administration experience
- Proficiency in Bash scripting
- Deep understanding of Kubernetes (pods, networking, CRDs, GPU scheduling)
- Experience in debugging and optimizing automation systems
- Strong problem-solving and ownership mindset
Nice to Have
- Experience with GPU workloads or HPC environments
- Exposure to monitoring tools like Prometheus and Grafana
What you’ll do
- Take full ownership of features from problem → design → code → deploy → iterate
- Build modular, scalable APIs and frontend components using the MERN stack
- Use AI tools to write, debug, optimize code, and unblock yourself fast
- Integrate 3rd-party APIs, services, and AI capabilities where relevant
- Collaborate async with product, design, and other engineers
- Optimize performance, scalability, and dev workflows
- Own dev hygiene—documentation, tests, Git practices, CI/CD pipelines
Must-Haves:
- Bachelor’s degree in Computer Science, Engineering, or a related technical field
- 4–5 years of full-stack experience in production-grade MERN apps
- You’ve shipped products end-to-end, not just maintained features
- Strong in JavaScript/TypeScript, both on frontend and backend
- Solid foundation in system design, API design, and debugging
- Comfortable using AI-native tools to code faster and better
- GitHub is your second home. You write clean commits and structured PRs
- Cloud/infra experience (Vercel, AWS, Docker/Kubernetes)
Nice-to-Have:
- Experience in HR or Ed Tech, Experience in assessment platforms
- Experience with SSR (Next.js), GraphQL, WebSockets, or Firebase
- Familiarity with AI API integration (OpenAI, Pinecone, LangChain, etc.)
- Open-source contributions, side projects, or an active GitHub
Job Description
Job Location - Hyderabad & Ahmedabad
What you'll do:
· Perform complex application programming activities with an emphasis on mobile development: Angular, ionic, Node, TypeScript, JavaScript, Apache Cordova, RESTful APIs and more
· Assist in the definition of system architecture and detailed solution design that are scalable and extensible
· Collaborate with Product Owners, Designers, and other engineers on different permutations to find the best solution possible
· Own the quality of code and do your own testing. Automate feature testing and contribute UI testing framework
· Become a subject matter expert for our mobile applications
· Deliver amazing solutions to production that knock everyone’s socks off
· Mentor junior developers on the team
What we’re looking for:
· Amazing technical instincts. You know how to evaluate and choose the right technology and approach for the job. You have stories you could share about what problem you thought you were solving at first, but through testing and iteration, came to solve a much bigger and better problem that resulted in positive outcomes all-around.
· A love for learning. Technology is continually evolving around us, and you want to keep up to date to ensure we are using the right tech at the right time.
· A love for working in ambiguity—and making sense of it. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate along the way. You don’t form an opinion and sell it as if it’s gospel; this is all about being flexible, agile, dependable, and responsive in the face of many moving parts.
· Confidence, not ego. You have an ability to collaborate with others and see all sides of the coin to come to the best solution for everyone.
· Flexible and willing to accept change in priorities, as necessary
Preferred Qualifications:
· Proficient with Apache Cordova framework
· Built or maintained custom Cordova plugin
· Demonstrable knowledge of native coding background in iOS
· Understanding of Apple certificate and profile management
· Experience developing and deploying applications within Kubernetes based containers
· Experience in Agile and SCRUM development techniques
Key Responsibilities:
- Make outbound calls to customers and explain products/services in Tamil
- Handle inbound customer queries politely and professionally
- Maintain call logs, update customer records, and follow up regularly
- Achieve daily/weekly targets for call volume and lead conversion
- Provide accurate information and resolve customer concerns
- Report call status and feedback to the team lead/manager
Requirements:
- Good communication skills in Tamil (additional languages a plus)
- Basic computer knowledge and typing skills
- Patience and customer-friendly attitude
- Previous experience in telecalling or customer service is an advantage
- Minimum qualification: 10th/12th/Any Degree
- Understanding the brand and the brief well.
- Understanding why the creative is being made.
- Improving the brief with the best visual communication possible.
- Always follow the brand guide if there is one. If not, create a basic one.
2) Mastering your design fundamentals and implementing it in every aspect
- Completing tasks everyday.
- Becoming efficient with the necessary softwares and upgrading the skills with others.
- Ongoing research at the backend
3) Adhere to checklists, SOPs and Deadlines
- Learn the checklists & SOP completely.
- Never miss out on client deadlines.
- Be aware about the ongoing client ask in terms of print collaterals, designs required and anything needed.
- Make sure any task taken is not left hanging and is completed.
4) Proactively participate, analyze and report your tasks and activities
- Participate actively in team activities/meetings.
- Analyze your day-to-day activities and improve wherever scope.
- Report to your tasks as per SOPs.
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status.
- Good knowledge of SaaS and IT sales.
- Collaborate with the sales team to identify and grow opportunities within the territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or a relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai
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Experience as a Full Stack Developer or similar role
- Familiarity with common stacks
- Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, JSON, jQuery)
- Knowledge of multiple back-end languages (e.g., C#, Java, Python) and JavaScript frameworks (e.g., Angular, Node.js)
- Excellent communication and teamwork skills.
- Great attention to details, Organizational skills, An analytical mind
- Degree in Computer Science, or relevant field.
Responsibilities
- Work with development teams and product managers to ideate software solutions
- Design client-side and server-side architecture
- Build the front-end of applications through appealing visual design
- Develop and manage well-functioning databases and applications
- Write effective APIs
- Test software to ensure responsiveness and efficiency
- Troubleshoot, debug and upgrade software
- Create security and data protection settings
- Build features and applications with a mobile responsive design.
- Improving organic search results for desktop and mobile Version on all major search engines.
- Developing and implement On Page Optimization and Off Page Optimization.
- Working with the development team, Designing Team, Content Team to ensure SEO best practices are properly implemented on the website.
- Conducting website audits, and make progress Reports
- Implementing the required changes to website architecture, content, linking and other factors to improve SEO positions for all target keywords.
- Optimizing landing pages and blogs.
- Doing Competitor research and analysis to identify SEO opportunities, maintain the tracker.
- Being responsible for DA ranking, Website Ranking and Keywords Ranking
- Ensuring Direct link-building and blogger outreach for guest posting
- Being responsible for creating high-quality link building for site
- Keeping abreast with the latest updates in Search engine Algorithms.
What you need to have:
- Proven SEO execution experience of 3+ years
- Knowledge of standard and current SEO practices
- Knowledge of HTML/ CSS
- Experience with SEO reporting
- Familiarity with relevant tools (e.g. Conductor, Screaming Frog, MOZ) and web analytics tools (e.g. Google Analytics, WebTrends, Webmaster Tools)
- Solid understanding of performance marketing, conversion, and organic customer acquisition.
- Excellent communication skills
- Analytical mindset with numerical aptitude
- Passion and ambition to grow in the digital marketing field
Duties and Responsibilities:
Building interactive consumer data from multiple systems and REST fully abstracting to the UI through an Angularjs developer backend
Define code architecture decisions to support a high-performance and scalable product with a minimal footprint
Address and improve any technical issues
Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant, and efficient systems
Requirements and Qualifications:
Previous working experience as an Angularjs developer for 2 years
Bachelor's degree in Computer Science or similar relevant field
In-depth knowledge of Angularjs developer, ExpressJS or Restify
Experience implementing applications using Angular 1 or React
Experience creating front end applications using HTML5, Angular, LESS/SASS
Hands-on experience with JavaScript Development on both client and server-side
Experience with modern frameworks and design patterns, minimum one-year experience with MEAN Fullstack paradigm
Knowledge of the following will be considered as an advantage:
Consumer Web Development Experience for High-Traffic, Public Facing web applications
Experience with cloud technologies is also a plus
Creating secure RESTful-based web services in XML and JSON, Javascript, JQuery
Continuous integration (Jenkins/Hudson) and version control (SVN, Git)
1. Experience working with a Java Script framework.
2. In-depth understanding of Java Script, the DOM, and relevant concepts
3. Proficiency with browser-based debugging and performance testing
4. Thorough understanding of React.js etc., (Redux) and its core principles
5. Familiarity with newer specifications of ECMA Script
6. Familiarity with RESTful APIs
7. Ability to understand business requirements and translate them into technical requirements
8. Familiarity with code versioning tools such as Git, SVN, and Mercurial
Note: Right candidate will have no bar












