Technical Architect - RPA(Automation Anywhere)

Key Responsibilities:

• Lead the erection and commissioning of 11 kV and LT distribution lines including overhead and underground works.
• Coordinate with clients (NBPDCL), contractors, site engineers, and consultants for project planning and execution.
• Prepare and validate project documents including Bill of Quantity (BOQ), Joint Measurement Certificates (JMCs), client billing, and handover-takeover (HOTO) reports.
• Implement conversion of bare conductors to Aerial Bundled (AB) cables to reduce AT&C losses.
• Ensure installation and material quality adherence to project drawings and specifications.
• Supervise and train field teams on layout, material handling, safety practices, and execution methodologies.
• Utilize GPS-based techniques to define coordinates for township-level layouts and planning.
• Manage execution under 4 critical schedules of the RDSS scheme:
• Feeder Segregation
• Bifurcation of Long/Lengthy Feeders
• HVDS (High Voltage Distribution System)
• Cabling & Re-conductoring Works

Desired Candidate Profile:

• B.Tech in Electrical Engineering (Mandatory); MBA in Project Leadership Management (Preferred)
• 3.5 – 7 years of experience in EPC/Power Distribution projects, preferably in rural and urban electrification works.
• Proficiency in project documentation, estimation, client coordination, and quality inspections.
• Strong team management and leadership skills with the ability to mentor junior engineers and field staff.
• Knowledge of GPS and basic electrical testing tools (e.g., Megger Testing).
• Familiarity with government-led projects such as IPDS, R-APDRP, RDSS is a plus.

Key Competencies:

• Strategic Planning & Execution
• Quality & Compliance Monitoring
• BOQ & Billing Documentation
• Vendor and Subcontractor Coordination
• Field Supervision and Site Safety
• Client Relationship Management

We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers.

**Qualifications:**

- Minimum educational qualification: 12th pass.

- Age between 18 to 30 years.

- Excellent communication skills in English and Hindi

- Ability to handle customer queries and provide appropriate solutions.

- Prior experience in customer service or sales is preferred but not mandatory.

**Responsibilities:**

- Handle inbound/outbound calls professionally and provide information about products/services.

- Identify customer needs, clarify information, and close sales.

- Maintain a high level of customer satisfaction through effective problem-solving.

- Achieve sales targets and goals as set by the company.

**Salary and Benefits:**

- Starting salary of INR 18,000 per month.

- Performance-based incentives and bonuses.

- Comprehensive training and career development opportunities.

Job description:

Roles and Responsibilities:

· Strong experience in angular 2 and above

· Strong experience in HTML, JavaScript, CSS, jQuery, WEB API, NET with C#

· Proficient in working with Microsoft SQL Server

· Experience in developing web applications using Angular

· Strong logical, analytical and problem-solving skills

· Strong background in building web applications

· Excellent communication skills

Perks and Benefits

· Excellent Salary structure & Performance based interim hikes.

· Corporate Group Medical Health Insurance for Employees.

· Employee friendly Corporate Work culture

Are you looking for a promising career with a well known ed-tech brand, which is looking to make life easier for kids and parents to understand basic concepts of learning? Then read on.

Our client aspires for equity in education along with profound, measurable societal impact. The company provides learning solutions such as digitalized educational contents, English speaking, school infrastructure, improvement and management solutions etc. for a spectrum of audiences ranging from children in schools and informal setting, to teachers, adults, and corporate. They've created significant reach and impact at scale; through their presence across 32 States and Union Territories and 478 districts of India, in 36,000 schools and with a network of around 300 Institutes of Skills, and 100 industrial clusters, they directly impact 15 million people on a daily basis. Globally, they deliver programmes in 17 countries of Africa, Middle East and South East Asia

• Responding and managing inbound sales leads from our website or any other channel.
• Doing the first conversation, understanding the requirements, suggesting a best suited solution and then connecting them to the senior members of our team.
• Understanding sales targets and building leads digitally both for the social sector, for schools, with coaching institutes and retail.
• Working with the senior team to share the relevant information, mature these leads and driving them for conversion
• Building digital connections with potential partners, distributors, resellers, CSR consultants and NGOs who can take up our solutions and grow them in their territory.
• Personally meeting the leads and giving them detailed presentations about the company and the products
• Managing schools needs by providing them with customised solutions
• Handling the North-east region and the leads for that territory
• Setting up a network of schools for future sales and support
• Sharing with them the various edtech options built by the company

• Candidate with sales experience in Education K - 12 segment (preferred) - someone with experience in managing Digital sales (B2B). 
• MBA (preferred)
• Good communication skills
• Sales experience in an ed-tech field preferably with B2B
• Excellent and Effective Communication and an aspiration to learn best of all types of communication - verbal, email, phone, WhatsApp and others
• Basic digital capabilities - Since all our inbound sales and support queries come via phone/ email, therefore the person should be good at emails, typing, and writing replies and coordinating with different people.
• Self-awareness, Peaceful mind and humility to learn

The ideal candidate will have a passion for technology and software building. Attention to detail and an analytical mind are essential qualities in this role. You will have to works on both technical and design aspects of software projects. A proactive approach to problem-solving as well as a detailed understanding of coding is essential. If finding issues and fixing them with beautiful, meticulous code are among the talents that make you tick, we’d like to hear from you.

• Experience in Microsoft .NET technologies such as .NET Framework, .NET CORE, .NET 5, ASP.NET, ASP.NET CORE, .NET Standard.
• Experience in Designing, Modelling and Development of Database using SQL Server, MySQL, MariaDB, PostgreSQL.
• Working experience of TSQL, SPs, functions, Optimization techniques, Indexes etc.,
• Hand on experience on Creating RIA (Rich Internet Application) with HTML5, CSS, Java script, jQuery, AJAX and Telerik tool kit.
• Strong knowledge of Object-Oriented Design Methodologies and design patterns.
• Deep knowledge in WPF, WCF, LINQ, Multithreading, WebSocket, Asynchronous, Parallel Programming
• Knowledge on Cloud Architecture, Azure, AWS Services, containerization strategy micro services.
• Knowledge on SVN, GIT, markdown, latex is must.
• Hands on experience in Linux or Unix is an added advantage.
• Good to have knowledge on Go, Angular, React.
• Good to have knowledge on CI/CD/CT environment with unit test automation, pipeline-based code deployments etc

• Extensive knowledge of Software Development Life Cycle (SDLC) and have worked using Waterfall and Agile methodologies.
• Effective in working independently and collaboratively in teams with excellent written and verbal communication skills.
• Describe and document technical design, specifications of software product features
• Ability to represent ideas in conceptual block diagram and converting the same into final schematics and project completion capabilities.
• Responsible and interfacing with Client/Project Manager, Development, Architecture, QA teams to collect and execute the requirements.
• Ensure architecture design and development best practices are in place and followed, as well as change management and other process guidelines.

• Bachelor’s Degree in appropriate field of study or equivalent work experience
• Experienced with all ancillary technologies necessary for Internet applications: HTTP, TCP/IP, POP/SMTP, etc
• Ability to perform under pressure.
• Very Good technical & communication skills to be exhibited in all the roles to be performed
• Candidates are expected to be creative and innovative in providing complex enterprise integration solutions to large financial institutions across the Globe.
• Ability to adapt quickly and manage difficult situations while remaining upbeat and positive always.
• Hands-on experience in revamping any existing software into new business effective and user-friendly applications by solving complex technical problems / known issues with new systems.
• Must have functional experience in designing applications to develop integrated solutions for voice & multi-media related applications.

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.

Job Title: Senior Software Engineer - Mulesoft / Informatica

Job Description:

• Senior integration developer who is having experience in any two of the integrations tools, Dell Boomi, MuleSoft, Informatica.
• Understand, gather and document requirements
• Analyze and design the solution, if needed help PM/Architect to decide the architecture
• Develop the solution and guide the team to develop the solution
• Follow coding guidelines
• Test the developed solution
• Follow the organizational / project processes
• Provide necessary support with right attitude to the project manager and the project team

Job Responsibilities:

• Gather requirements, analyze, document the design approach, develop and produce quality output
• Follow the project processes
• Mentor junior resources
• Impart training where necessary
• Be open to learn other integration tools

Primary Skills Required: Dell Boomi, Mulesoft, Informatica

Secondary Skills Required: Java, Salesforce

Technical Skills Required:

Experience in any one of the Integration tool, Dell Boomi, Mulesoft and Informatica.
Required at least one Certification on any Integration Tool

Experience: 5 years to 10 years