

Suntel Global data processing pvt Ltd
https://suntelglobal.netAbout
Connect with the team
Jobs at Suntel Global data processing pvt Ltd
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Responsibilities-
- Be in charge of running and managing the team on a daily basis
- Set performance targets for all associates in the team to meet up with overall process objectives
- Schedule and organize shift patterns for team members to ensure that the process is adequately staffed to meet the SLA's
- Monitor files of team members to ensure that due procedures and quality standards are strictly adhered to
- Conduct regular reviews of all agents performance and organize training sessions for underperformers
- Submit regular reports to management and seek new ideas and strategies to improve performance at the center
- Manage the daily team activities and operations
- Drive Team adherence and manage to schedule
- Managing Escalations (Internal & External)
Job Requirement-
- Excellent verbal and written English communication skills
- Must have handled a team size of minimum 5-10 people in his/her current role
- Should be comfortable with reports, dashboards & share insights from data to improve the process.
- Proficient in MS Office, Skype
- Experience in international KPO/BPO will be an added advantage
- Thorough understanding of operations metric, people practices (Score calculations, Parameters, Ratings, Attrition)
- Should ready to work in night shift
- Any degree required
- Should have minimum 1 to 2 years relevant experience

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
- Cold calling
- Lead generation
- Market research
- client relationship
Requirements-
- Excellent English communication
- Any degree
- Candidate should be baner (pune) location or ready to relocate to baner (pune).
- Should be ready to work in night shifts
Similar companies
About the company
Jobs
2
About the company
Jobs
14
About the company
Jobs
24
About the company
Jobs
48
About the company
Jobs
23
About the company
OIP Insurtech streamlines insurance operations and optimizes workflows by combining deep industry knowledge with advanced technology. Established in 2012, OIP InsurTech partners with carriers, MGAs, program managers, and TPAs in the US, Canada, and Europe, especially the UK.
With 1,200 professionals serving over 100 clients, we deliver insurance process automation, custom software development, high-quality underwriting services, and skilled tech staff to augment our clients.
While saving time and money is the immediate win, the real game-changer is giving our clients the freedom to grow their books, run their businesses, and focus on what they love. We’re proud to support them on this journey and make a positive impact on the industry!
Jobs
0
About the company
Jobs
2




