

Suntel Global data processing pvt Ltd
https://suntelglobal.netAbout
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Job Responsibilities-
- Be in charge of running and managing the team on a daily basis
- Set performance targets for all associates in the team to meet up with overall process objectives
- Schedule and organize shift patterns for team members to ensure that the process is adequately staffed to meet the SLA's
- Monitor files of team members to ensure that due procedures and quality standards are strictly adhered to
- Conduct regular reviews of all agents performance and organize training sessions for underperformers
- Submit regular reports to management and seek new ideas and strategies to improve performance at the center
- Manage the daily team activities and operations
- Drive Team adherence and manage to schedule
- Managing Escalations (Internal & External)
Job Requirement-
- Excellent verbal and written English communication skills
- Must have handled a team size of minimum 5-10 people in his/her current role
- Should be comfortable with reports, dashboards & share insights from data to improve the process.
- Proficient in MS Office, Skype
- Experience in international KPO/BPO will be an added advantage
- Thorough understanding of operations metric, people practices (Score calculations, Parameters, Ratings, Attrition)
- Should ready to work in night shift
- Any degree required
- Should have minimum 1 to 2 years relevant experience

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
- Cold calling
- Lead generation
- Market research
- client relationship
Requirements-
- Excellent English communication
- Any degree
- Candidate should be baner (pune) location or ready to relocate to baner (pune).
- Should be ready to work in night shifts
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About the company
Established in 2019, Tenet Communications and Technologies FZCO, formerly KodeGlobe, has emerged as a powerhouse in UI/UX design and growth marketing. With our headquarters in Dubai and a dedicated team of over 30 professionals, we offer tailored digital solutions that help businesses unlock their full potential.
Key Achievements:
- 450+ projects completed, across 15+ countries.
- 300+ clients served, generating $1.54 billion in revenue and investments.
- 98% client satisfaction, with 45% repeat customers.
- Trusted by 7 Fortune 1000 companies for our expertise and results.
What We Offer:
- UX & UI Design – Creating seamless and impactful digital experiences.
- Website Design - Offering custom website design for 30+ industries.
- Growth Marketing – Tailored strategies to drive your business forward.
- Conversion Rate Optimisation (CRO) – Optimising your user journey for better conversions.
- Web & Mobile App Development – Delivering custom solutions for Android, iOS, and web platforms.
- SEO & Content Marketing – Boosting your online visibility with targeted content.
- Brand Strategy & Design – Defining and designing brands that stand out.
- PPC & Email Marketing – Crafting high-impact campaigns that convert leads into loyal customers.
Industries We Serve:
We provide our digital services to a variety of sectors, including:
- E-commerce
- Healthcare & Fitness
- SaaS
- Finance
- Entertainment
- Travel & Hospitality
- Education
- Gaming
- Food & Restaurant
India Office:
- Location: A-43, Sector 63 Rd, A Block, Sector 63, Noida, Uttar Pradesh 201301
Get In Touch:
- Phone (India): +919810906141, +918920327252
- Email : [email protected]
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