Customer Support Executive

Key Responsibilities:

• Experience in Real Estate Background, Commercial leasing, IPC(International Property Consultant)
•  Develop and execute sales and marketing strategies to drive business growth.
•  Lead and mentor the sales and marketing teams to meet company goals.
• Analyze market trends and competitors to identify new business opportunities.
•  Build and maintain relationships with clients, stakeholders, and investors.
• Oversee digital marketing campaigns and brand development.
•  Provide regular performance reports and sales forecasts to senior management.

Requirement:

• Must have experience in Real Estate, Commercial leasing or IPC.
• MBA in Marketing or related field.
• 15+ years of experience in sales and marketing, with at least 8-10 years in leadership roles in real estate.
•  Strong leadership, communication, and strategic thinking skills.
• In-depth knowledge of the real estate industry and marketing trends

Execute projects: Exceptional quality

Plan collaboratively: Detailed project

Liaise with clients: Manage expectations

Supervise projects: Ensure & maximize efficiency

Maintain standards: Conduct reviews

Generate reports: Data insights

Job Description

We seek natural problem solvers who take initiative and who have the ambition to become a leader at Geekmindz. Bring your passion and expertise to build the Geek brand. We are a fun workplace with a strong team that comes together to bring 100% of what they do. Are you a multiple Flutter/Dart whose comfortable with both Front End and Back End programming ?

As a Flutter & Android Developer you will use a consultative approach to...

Responsibility :

• Create multi-platform apps for iOS and Android using the Flutter development framework.
• Flutter is very new, so even if you have never launched a production Flutter app, familiarity with it is important.
• Experience developing with Dart, whether with Flutter or for the web.
• Experience contributing to and managing high-scale production mobile apps.
• Proficient in using version control and continuous integration, with tools such as Github.
• Experience with third-party libraries and APIs.
• Responsible for developing and designing front end mobile architecture in flutter, ensuring the responsiveness of mobile applications and working alongside graphic designers for full-stack developers, among other jobs.

Requirements :

• Able to self-manage and attention to detail.
• Have built At least two Android and/or iOS apps.
• Proven working experience in software development.
• Working experience in mobile development.
• Have published one or more mobile apps in Google Play or App Store.
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
• Understanding of the full mobile development life cycle, including automated testing and building.
• Experience working in an agile development process.
• Good communication skills in English.
• Excellent verbal communication skills.
• Good problem-solving skills.

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from a customer
• Ensuring that the correct level of priority is agreed with the customer
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue
  
  SLA Management: Responsible for:
• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs
  
  Jeopardy Management: Responsible for:
• Ensuring that the ticket is managed in line with Company’s jeopardy management process
  
  Escalation Management: Responsible for:
• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database
  
  Communication Responsible for:
• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets

Key Competencies

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility

Responsibilities:

• Responsible for developing Web Applications/ Rest Apis/ Automation Scripts.
• Design, Develop, Enhance and test Back End Web Modules using Nodejs, Nestjs Framework, Mongo DB.
• Research and explore existing solutions, competition to get a holistic understanding of the design and development.
• Communicate and collaborate effectively with various teams for effective outcomes.
• Meet deadlines in a high intensity work environment.
• Write Highly scalable and stable code.
• Pick up any project & amp; suggest a solution for completing it.
• Write production ready code with minimal bugs.
• Review other engineers' code and provide constructive feedback.
• Help grow the engineering team through involvement in the technology community (conferences, meetups, blog posts, open-source projects, etc) and referrals.
• Monitor changes in production & amp; rollback if necessary.
• Pair often and provide some guidance to more junior engineers.

Requirements:

• 2-6 years of working experience in backend technologies.
• Proficient in NodeJs, NestJs, Js.
• Understanding of Backend End Technologies.
• Proficient in RESTful APIs and API Communications.
• Understanding of Sql and NoSql Databases.
• Good grasp of Asynchronous Programming and its work arounds.
• Database schema Creation for business process.
• Working knowledge in user authentication and authorization.
• Implementing data protection Error Handling skills
• Good at analyzing and solving problems.
• Passionate to work in a start-up.
• Knowledge of firebase authentication and analytics.
• Knowledge of AWS deployment tools and strategy.
• Should be good with the Low Level and High Level Design.
• Understanding of Different Design Patterns.

Job Summary :

We are looking to hire a talented PHP Developer to manage our back-end services and ensure a seamless interchange of data between the server and our users. As a PHP Developer, you will be responsible for developing and coding all server-side logic.

• Bachelor’s degree in Computer Science or similar field.
• Knowledge of PHP web frameworks like Yii2, Laravel, and CodeIgniter.
• Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
• Understanding of object-oriented PHP programming.
• Familiarity with SQL/NoSQL databases.
• Good problem-solving skills.

• Conducting analysis of website and application requirements.
• Writing back-end code and building efficient PHP modules.
• Developing back-end portals with an optimized database.
• Integrating data storage solutions.
• Updating and altering application features to enhance performance.

If you believe in “ First, solve the problem. Then, write the code. ”, we are looking for you. 

• Atleast 4 - 6 years of experience working Ruby on Rails.
• Ability to manage a team.
• Very good at Analysis and Design.
• Passion to write good quality code.
• Able to work in a fast paced environment.
• Able to manage multiple tasks with changing priorities in a cross-functional environment
• Team player
• Ability to balance competing priorities.
• Excellent communication skills.

BoTree Technologies was incorporated in 2012 and since then we have constantly worked towards building a place to work which provides each member an opportunity to challenge herself and grow on a day to day basis.