Customer Support Executive

WHO YOU ARE

You're a Product Builder at heart, constantly innovating and solving problems with a blend of creativity and logic. You thrive in a fast-paced environment, are comfortable with ambiguity, and can easily navigate complexity. As a strong communicator, you can articulate challenges and opportunities verbally and in writing, ensuring everyone is aligned on the mission.

KEY RESPONSIBILITY AREAS FOR TECHNICAL PRODUCT MANAGER

1. Product Strategy and Roadmap:

• Conduct market research and competitive analysis to identify new opportunities and understand API and HRMS Sync industry trends.
• Define the product vision and roadmap, aligning it with overall company goals and customer needs.
• Prioritize product features based on data, user feedback, and business objectives.
• Develop and maintain product documentation, including user stories, use cases, and product specifications.

2. User Research and Understanding:

• Conduct user interviews, surveys, and usability testing to gather insights into user needs, pain points, and aspirations.
• Analyze user data (e.g., usage logs, support tickets) to understand user behavior and identify potential improvements.
• Advocate for the user throughout the product development process, ensuring their voice is heard and addressed.

3. Technical Expertise and API Integration:

• Possess a strong understanding of APIs, their functionalities, and best practices for integration.
• Collaborate with engineering teams on the development and implementation of API integrations with various HRMS platforms.
• Ensure seamless and secure data exchange between the company's products and other systems through well-defined APIs.
• Stay updated on evolving API standards and technologies within the industry.

4. Product Development and Management:

• Work closely with cross-functional teams (engineering, design, marketing) to ensure the successful development and launch of new product features.
• Manage the product development lifecycle, including backlog grooming, sprint planning, and user acceptance testing.
• Track and monitor product performance through key metrics (e.g., adoption rate, user engagement, conversion rate) and make data-driven decisions for improvement.
• Develop and maintain a healthy relationship with API providers and partners, ensuring efficient communication and collaboration.

5. Communication and Collaboration:

• Clearly and concisely communicate product vision, strategy, and roadmap to various stakeholders (internal and external).
• Collaborate effectively with internal teams (sales, marketing, customer success) to understand their needs and ensure product alignment with their objectives.
• Present product roadmaps and updates to clients and partners, fostering understanding and building strong relationships.

6. Additional Responsibilities:

• Stay up-to-date on industry trends and competitor offerings to ensure the company's products remain competitive and relevant.
• Monitor and analyze emerging technologies that could potentially impact the API and HRMS Sync landscape.
• Identify and implement product improvement opportunities based on user feedback and market trends.
• Develop and maintain documentation for user onboarding and training materials related to the product's API functionalities.

KEY SKILLS & TRAITS

• Exceptional Communicator: You can clearly and concisely articulate ideas, challenges, and opportunities, both orally and in writing. You excel at creating documentation that is clear, informative, and engaging.
• Logically Creative: You possess a unique ability to analyze complex problems, identify root causes, and find creative solutions that drive impact.
• Ruthless Prioritizer: You're skilled at making informed decisions about what's most critical, focusing on high-impact initiatives, and tracking their performance.
• Empathetic Advocate: You have a deep understanding of customer needs and act as their champion, ensuring their voices are heard and their pain points are addressed.
• User-Centric: You have a strong understanding of what constitutes a positive user experience and are passionate about creating products that cater to the user's needs and expectations.
• Adaptable & Thrive in Ambiguity: You're comfortable working in a fast-paced environment with constantly evolving priorities and the ability to adapt to changing situations.
• Data-Driven with a Gut Feeling: You effectively leverage data to inform your decisions but also acknowledge the value of intuition and experience.
• Hands-On & Collaborative: You're not afraid to get your hands dirty and contribute across various aspects of product development. You thrive in a collaborative environment and actively work with diverse teams to achieve common goals.
• Experience with Integrations/API: While not mandatory, prior experience working with integrations and APIs is a plus.

QUALIFICATIONS

• Bachelor's degree in Engineering, Technology, or a related field.
• 5+ years of experience in product/tech and product management, with a Fin-Tech background preferred.

Position Overview:

 As a Field Sales Executive in the Fintech Industry specializing in Payment Gateways, you will be responsible for driving the sales and business development efforts within the Business, Merchant, and Enterprise (BME) segment. You will play a critical role in expanding the market presence of our payment gateway solutions, building and maintaining relationships with clients, and achieving revenue targets.

·      Identify and prospect potential clients within the fintech industry, including startups, established companies, and financial institutions, to promote and sell our payment gateway solutions.

·      Develop and maintain strong relationships with key decision-makers, stakeholders, and partners to ensure a deep understanding of client needs and effectively position our payment gateway offerings.

·      Understand the unique requirements of each client and tailor payment gateway solutions to address their specific needs, showcasing the value and benefits of our services.

·      Maintain a deep understanding of our payment gateway products, features, and industry trends to effectively communicate their advantages to clients.

·      Meet and exceed individual and team sales targets, contributing to the overall revenue goals of the department.

·      Stay up-to-date with industry trends, market dynamics, and competitor activities to identify potential areas for business growth and maintain a competitive edge

·      Work closely with cross-functional teams including marketing, product development, and customer support to ensure seamless customer onboarding and exceptional post-sales support.

·      Effectively manage and update sales pipelines, activities, and progress using CRM tools.

·      Provide regular sales reports, forecasts, and insights to management, highlighting achievements and potential areas for improvement

·      Proactively seek opportunities for professional growth, staying current with industry advancements and sales techniques.

Qualifications:

• Bachelor's degree in Business, Marketing, Finance, or related field (or equivalent work experience).
• Proven track record of successful sales in the fintech, payment gateway, or related industry.
• Strong communication, negotiation, and interpersonal skills.
• Ability to understand complex technical concepts and effectively translate them to non-technical clients.
• Self-motivated, proactive, and able to work independently or as part of a team.
• Familiarity with CRM software and sales tools.
• Willingness to travel for client meetings and industry events as required.

Hello,

Greetings for the day !!!

Tridat Technologies is hiring "L1 Windows Server Administrator" for one of the advanced technology solutions company catering to the needs of the Banking, Mobility, Payments and Government sectors.

Qualifications: Any graduate

Experience: 2+ yrs

Roles & Responsibilities:

• Windows /Linux OS Administration ( Certification will be added value).

• Trouble shooting knowledge

• AD knowledge.

• Cloud (AWS / Azure /GCP) knowledge ( Certification will be added value).

• Good communication skill

• Team work

• Remote management idea

• 24x7 Support

Experience in Virtualisation (Vmware & hYperv)

• Tickets and ITSM process idea.

Location: Rabale, Navi Mumbai

Working Timing: 24*7 rotational shifts

Employment Mode: Contract to hire (Full time opportunity)

Joining Period: Immediate to max 15 days

Thank You & Regards,

Shraddha Kamble

HR Recruiter

10+ years of experience in SQL Server Administration

Should be hands on

Able to handle customer communication and expectation management

Proactively plan and implement the project/support activities

Focus on continuous improvements
Must have experience in managing team of SQL Server DBAs
should have good customer and client management skills
should have good communication skills

• Should have Worked extensively on SAP developments including the Application Design and Document for Custom development, in end to end SAP Implementation.
• Preparation of Technical Spec and Unit Test documents .
• Hands on experience and extensive knowledge on RICEF (Reports , ALE/IDOC, BDC ,Userexit /Enhancements , Script )
• Extensively worked on Data Dictionary objects (tables, structures, data elements and domains)
• Basic Knowledge on ABAP Workflow .
• Knowledge on BADI , User Exits ,BDC recording.
• Performance workbench tools like Runtime Analysis and SQL trace.
• Having good exposure to functional areas like Sales Distribution (SD), Material Management (MM) .
• Should have good analytical skills and ability to quickly grasp customer requirements and convert them into Technical specifications

We are looking for a Creative Graphic Designer & Visualizer with the proper knowledge to interpret our client’s needs and design solutions with high visual impact. You will work on designing a variety of products, including websites, Social Media creatives, product packaging, websites, exhibitions, and corporate identity.

• Creating all the digital collaterals like Social media creatives, Emailers, Google Display Ads, Creative videos, gifs etc.
• Conceptualize visuals based on requirements that convey an accurate message for the project.
• Producing print-ready collateral including brochures, posters, flyers, display stands etc.
• Ensure projects are completed in a timely manner with quality.
• With a knack for translating a creative brief into a work of art.
• Implement suggestions and modifications wherever possible.

• Any Bachelor’s degree. (BFA preferred but not essential).
• Expert in Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver, After Effects etc.) and CorelDraw.
• Well-versed with Motion Graphic videos, and gifs.
• A meticulous eye for detail.
• Proactively work on creative ideas.
• Excellent Visualization Skills
• Excellent written and verbal communication skills.
• Contributing to team efforts by accomplishing tasks as needed.
• Minimum 3 years of work experience as a graphics/web designer, visual designer, or similar role with an Ad agency/Media agency.
• Work portfolio with a variety of creative projects.

Responsibilities‌ ‌:‌ ‌

• You will be responsible for managing and growing an incredible and diverse team of fitness professionals, guiding them in the best practices in revenue generation, client engagement, client management, fitness package generation and trainer tools optimization.
• Guide onboarded ‌‌fitness professionals of our Trainer Community with the next step of the process and ensure trainers remain engaged with the brand.
• Collaborate with the marketing and growth departments in developing marketing plans, analyzing results, and identifying opportunities for fitness professionals to grow.
• Analyze market trends, consumer need, and the competitive landscape to ensure trainer revenue maximisation.
• Engage with fitness professionals to get feedback and note grievances in the product and other business processes. 
• Update and maintain the daily trainer report on a regular basis- Keeping a routine check on engagement targets and achievements
• Strategize with management on trainer community engagement programs

Requirements‌ ‌:‌ ‌

• Exceptional ‌communication‌ ‌and‌ ‌interpersonal‌ ‌skills.‌
• Background in fitness industry with 5-6 years of experience
• Certifications in Fitness such as NASM, K11, etc
• Fluent in English, Hindi and Marathi ‌
• Passion‌ ‌for‌ ‌fitness,‌ ‌mobile‌ ‌and‌ ‌technology‌ ‌is‌ ‌a‌ ‌plus!‌ ‌

Who we are:

We are leading CMMI Level 3 global organization. We enjoyed a stable leadership since its inception in the Silicon Valley, California in 1996. We have expanded from a single location to current presence in 5 global cities with round-the-clock connectivity.

Since inception, the driving core values inculcated by our founder, management team and investors have been the ongoing guiding force.

We emerged as a leading custom software development organization, spread across the globe. We made business easier and more profitable for varied small to medium size projects. As a technology partner, we deliver solutions in line with your business goals. With 2000+ happy customer base, vast experience of 20+ years, backed by offices in the US, Australia and India, providing next-door assistance and a round-the-clock connectivity. Our software solutions cover all major industries such as healthcare, digital enterprises, business automation and IT services, highlighting our expertise in Microsoft open source platform, mobile platforms and new technologies.

 To know more about we visit http://www.smartdatainc.com">http://www.smartdatainc.com

About You:

Should build interactive consumer data from multiple systems and restfully abstract to the UI through a Node.js backend.

• Should define code architecture decisions to support a high-performance and scalable product with a minimal footprint
• Should address and improve any technical issues
• Should be good in communication skills and teamwork ability to work between different levels of developers.
• Should be able to work/handle projects single handed by own
• Should perform unit/per testing for creating a bug free solution.

You should possess:

• Experience of Node JS, Express JS, Mongo DB, Angular 2+.
• Knowledge of GIT, Jenkins tools or similar.
• Knowledge working with AWS (S3, EMR, EC2, RDS).
• Experience of Agile development and methodology.

Good to have:

•  Project management and deployment skills.
• Knowledge of Dockers and Kubernetes.

• Onsite experience.
• US business Visa.