Customer Support Executive

Job Description: 

Exp Range - [6y to 10y]

Qualifications:

• Minimum Bachelors Degree in Engineering or Computer Applications or AI/Data science
• Experience working in product companies/Startups for developing, validating, productionizing AI model in the recent projects in last 3 years.
• Prior experience in Python, Numpy, Scikit, Pandas, ETL/SQL, BI tools in previous roles preferred

Require Skills: 

• Must Have – Direct hands-on experience working in Python for scripting automation analysis and Orchestration
• Must Have – Experience working with ML Libraries such as Scikit-learn, TensorFlow, PyTorch, Pandas, NumPy etc.
• Must Have – Experience working with models such as Random forest, Kmeans clustering, BERT…
• Should Have – Exposure to querying warehouses and APIs
• Should Have – Experience with writing moderate to complex SQL queries
• Should Have – Experience analyzing and presenting data with BI tools or Excel
• Must Have – Very strong communication skills to work with technical and non technical stakeholders in a global environment

Roles and Responsibilities:

• Work with Business stakeholders, Business Analysts, Data Analysts to understand various data flows and usage.
• Analyse and present insights about the data and processes to Business Stakeholders
• Validate and test appropriate AI/ML models based on the prioritization and insights developed while working with the Business Stakeholders
• Develop and deploy customized models on Production data sets to generate analytical insights and predictions
• Participate in cross functional team meetings and provide estimates of work as well as progress in assigned tasks.
• Highlight risks and challenges to the relevant stakeholders so that work is delivered in a timely manner.
• Share knowledge and best practices with broader teams to make everyone aware and more productive.

Data Automation Intern (Remote) 

GreenTree is an asset management firm specializing in cross-border real estate investment banking in China and the USA. This is an online/remote internship. The internship is unpaid. It is up to the applicant's discretion to choose a start and end date (the dates listed on the posting are flexible). You will be given a short quiz to test your background and passion for data automation. 

Responsibilities: 

• ▪ Work with large datasets to clean, transform, and organize data for analysis and reporting. 
• ▪ Develop and implement automated data pipelines using Excel, Power Query, Power BI, or other data tools. 
• ▪ Research and recommend tools to improve data workflow efficiency. 
• ▪ Collaborate with other teams to gather data requirements and support automation goals. 
• ▪ Test and troubleshoot automated solutions and workflows to ensure data accuracy. 

Qualifications: 

• ▪ Strong understanding of Excel and data processing tools (Power Query, Power BI, or similar). 
• ▪ Passion for automating data workflows and improving efficiency. 
• ▪ Excellent attention to detail and problem-solving skills. 
• ▪ Proficient in Microsoft Office Suite (especially Excel), and familiarity with Google Sheets is a plus. 
• ▪ Self-driven and organized with strong communication skills. 
• ▪ Willingness to learn new tools and apply feedback quickly. 
• ▪ Ability to prioritize and manage multiple tasks independently. 

While this position is unpaid, it can be used to receive course credit at partner universities. 

About GreenTree: 

GreenTree provides project identification, acquisition negotiation, developer liquidity, strata asset pricing, property management, and leasing solutions. GreenTree identifies and underwrites project risk, pricing, and strategies while simultaneously negotiating with developers and 3rd-party sales rep companies for projects in the USA and China. 

Our value-add is project identification, acquisition negotiation, developer liquidity, strata asset pricing, property management, and leasing solutions. GreenTree identifies and underwrites project risk, pricing, and strategies while simultaneously negotiating with the developer and 3rd-party sales rep companies. 

Greentree’s website: www.greentree.group 

Key Responsibilities

• Craft and execute digital marketing strategies across channels like SEO, PPC, email, social media, content, and paid media—aligned with business objectives.
• Analyze and optimize campaign performance using metrics-driven insights via tools like Google Analytics, adjusting approaches to maximize ROI.
• Manage cross-channel campaigns, coordinating with content creators, designers, and external agencies to ensure cohesive execution.
• Allocate and oversee budgets for campaigns, ensuring efficient use of resources to meet performance targets.
• Conduct market research, audience profiling, and competitive analysis to uncover new opportunities and inform messaging.
• Stay current with emerging trends, tools, and technologies in digital marketing to maintain innovative initiatives.
• Report insights to stakeholders—highlighting performance, identifying bottlenecks, and proposing strategic optimizations.

Qualifications & Skills

• Education: Bachelor’s degree in Marketing, Business, Communications, or related field. Certifications in digital marketing, SEO, SEM, or analytics are a plus.
• Experience: Typically 3–5+ years in digital marketing, with proven success in strategic campaign management.
• Technical Know‑How: Familiarity with SEO, SEM, PPC, CMS, email marketing tools; basic comfort with HTML/CSS or design tools is beneficial.
• Communication & Collaboration: Exceptional verbal and written skills, adept at aligning with external partners.
• Project Management: Strong organization, multitasking, and ability to deliver on deadlines across multiple campaigns.

Interested candidate can apply linkedin.com/in/preeti-bisht-1633b1263/

Job Description

• Make outbound calls to potential and existing customers to promote company’s ecommerce services.
• Identify customer needs and provide appropriate solutions or recommendations.
• Achieve daily, weekly, and monthly sales targets and KPIs.
• Maintain detailed records of calls and customer interactions.
• Answer customer questions, handle objections, and resolve any issues that may arise during the sales process.
• Follow up on leads and opportunities to ensure a successful sales process.
• Provide accurate information about our e-commerce services, pricing, and promotions.
• Build and maintain positive relationships with customers to encourage repeat business.
• Collaborate with the sales and marketing teams to develop effective sales strategies.
• Stay informed about service updates, industry trends, and competitor activities.

QA Manager (A) 

 ROLES AND RESPONSIBILITIES: 

·       Conducting manual and automated Mobile and Web testing that is well defined, planned, and executed 

·       Responsible for defining the automation framework (such as TestNG, BDD), creating the framework, and automating the test cases independently 

·       Has experience in GitLab for resource management and Jenkins for build creation and CI/CD 

·       Establishing automation QA strategy and best practices to support continuous development and integration 

·       Estimating, coordinating, directing testing for multiple products/projects 

·       Create clear, detailed, comprehensive, and well-structured test plans and automated test cases 

·       Perform and provide guidance/mentoring on API testing using SOAP UI or POSTMAN toolset 

·       Holding and facilitating automation and test case reviews with Agile team members 

·       Liaise with internal teams (e.g., developers and product managers) across multiple time zones to identify system requirements 

·       Stay up to date with new testing tools and test strategies 

Required Skills & Exp: 

·       8+ Years of Overall Experience in Software testing across different domains 

·       6+ years of automation experience in building and maintaining test automation frameworks within the Agile framework. 

·       Is well-versed with working in an agency environment with strong experience in Automation and Manual testing 

·       Has mandatory extensive exposure of testing Mobile Apps (iOS and Android) including relevant exposure of testing websites using Selenium (for web) and Appium (for mobiles) 

·       Strong knowledge of software QA methodologies, tools, and processes 

·       Has experience testing API’s and building automation test suites 

·       Experience in writing clear, concise, and comprehensive test plans and test cases 

·       Solid knowledge of SQL 

·       Experience working in an Agile/Scrum development process 

·       Experience with performance and/or security testing is a plus 

·       Excellent English, written, and verbal communication skills 

·       Effectively meet deadlines and troubleshoot issues while handling multiple priorities 

·       Strong problem solving and analytical skills with attention to detail 

·       Strong team player, willing to learn, and share experience/mentor with other team members and grow QA talent 

E-COMMERCE MANAGER

Responsibilities

● Liaising and influencing cross-functionally within the senior management team, ensuring all stakeholders are engaged in E-Commerce activity, projects and strategy, and knowledge, assistance, and insight are acquired where needed.

● Managing the marketplaces, namely Amazon, and Flipkart and planning the presence of the organisation - in terms of the strategy, management, forecasts and results. These include short- and long-term objectives, customer metrics and overall performance.

● Oversee the day-to-day marketplace E-commerce operations, customer service, updates, post listings, promotions, merchandising, maintenance and performance.

● Develop budgets for all phases of marketplace E-commerce and execute marketplace promotions to maximise growth.

● Manage relationships with digital agencies and external third parties in the marketplace effectively to drive growth

● Develop and implement the assortment and inventory plan to match the sales plan. Work with other divisions to maximise inventory & provide ongoing strategic insights and recommendations for new marketplaces channels with growth plans.

● Collaborate with marketing, operations, finance, sales & customer service to drive the success of the eCommerce business.

● Improve the e-commerce experience and feature sets by evaluating new payment solutions, customer communication tools, mobile solutions, merchandising tools and other enhancements.

● Actively advocate for e-commerce business across all levels of the organisation.

● Working closely with analytics, product and category managers will be crucial to optimise and scale on marketplaces

Qualifications

● Experience of 1-2 years.

● Preference for talent with experience in the D2C 

● Strong knowledge of the marketplace.

● Must possess knowledge of the supply chain process, and commercials to improve the user journey by displaying relevant products on the website).

● Good team management and leadership skills.

● Excellent written and verbal communication skills.

● Should have a good emotional quotient.

● Should be good in data and analytical skills.

ENGINEER / SR ENGINEER– JAVA/ JEE TECHNOLOGIES

 PUNE

EXPERIENCE –  4+ YEARS (4-12 YEARS) EXPERIENCE IN JAVA/ JEE TECHNOLOGIES.

TECHNOLOGY/SKILLS – JAVA1.9, SPRING BOOT, WEB SERVICES, ORACLE, HTTP PROTOCOL, WEB PROXY, JUNIT, XML, JSON

QUALIFICATION – B.E, BTECH, BSC, BCA, BCS OR EQUIVALENT POST-GRADUATION IN ANY BRANCH PREFERABLY IN E&TC, COMPUTERS

OTHER TOOLS USED – ECLIPSE, JIRA, CONFLUENCE, MAVEN, JENKINS, GIT/ BITBUCKET (SOURCE VERSION CONTROL).

SOFT SKILLS – SELF-MOTIVATED, FOCUSED, GOOD TEAM PLAYER, POSITIVE ATTITUDE, GOOD COMMUNICATION SKILLS – WRITTEN AND VERBAL WITH PRODUCT MANAGEMENT, INTERNAL IT AND STAKEHOLDERS.

NICE TO HAVE – KNOWLEDGE OF CRYPTOLOGY, HSM AND KEY MANAGEMENT / PKI / X509, XML SIG /SML ENC, SMART CARD OPERATING SYSTEM, TELECOMMUNICATION (GSM) AND ELECTRONIC PAYMENT SYSTEM, PROVEN KNOWLEDGE TO WORK IN PROCESSES ACCORDING TO CMMI (LEVEL 3).

DETAILS – GOOD TO HAVE ATTRIBUTES:

• KNOWLEDGE OF SOFTWARE ARCHITECTURE, UNDERSTANDING AND PREPARING SEQUENCE DIAGRAMS, ARCHITECTURE, AND PROCESS DOCUMENTATION.
• EXPERIENCE IN ENTERPRISE APPLICATIONS IN THE PAYMENT / BANKING DOMAIN PREFERRED.
• ANALYSIS, DESIGN AND IMPLEMENTATION OF SMART CARD APPLICATIONS FOR THE PAYMENTS SECTOR (MASTERCARD, VISA.)
• TELECOM/ EMBEDDED SYSTEMS OR SMART CARDS BACKGROUND.
• IDENTIFY AREAS FOR IMPROVEMENT TO ACHIEVE - OPERATIONAL EFFICIENCY, CUSTOMER SATISFACTION, AND VALUE ADDITION.
• PREFERABLY NO TRAVEL CONSTRAINTS.
• HIGH / LOW-LEVEL DESIGNING.