Customer Support Executive

Role Responsibilities:

As a Software Engineer- Frontend, your key responsibilities will include:

• Design and develop high-volume, low-latency applications for mission-critical systems, delivering high-availability and performance.
• Ensure successful delivery of all technology tasks assigned with high quality. Developing and executing as per the project plans.
• Contribute in all phases of the development lifecycle: concept, design, build, deploy, test, release to app stores and support.
• Diagnose performance issues, fix bugs (including crashes and ANRs) to increase the functionality of the application.
• A proven team member and individual contributor with strong analytical and stakeholder management skills.
• Write well designed, testable, efficient code.
• Bring innovative ideas to meet our company’s technical needs and enhance applications by identifying opportunities for improvements.
• Communicate key project data to team members and building cohesion amongst team members.

Skills needed:

In order to be successful in this role, you must have the following skills & experience:

• In-depth knowledge of JavaScript, TypeScript, CSS, HTML, and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Should have built web apps, CMS, admin panels that are deployed to production.
• Should have experience with frontend architecture including microfrontend, and state management
• It will be an addon if you can also code mobile apps in React Native.
• Should have experience of integrating backend API's and managing state locally.
• Should understand complex business logic and be able to convert that into code.
• Good to have capability of converting design into HTML code.
• Good to have exposure to building video streaming and real time chat platform using webrtc & socket.io.
• Good to have understanding of docker containerization and Kubernetes.
• Should have an understanding of how to build and deploy a ReactJS application
• Experience in dealing with tech and business stakeholders.
• Strong understanding of Agile methodology.
• Hands on experience in Dev Ops.
• Proven analytical and problem-solving skills.
• Excellent communication skills and ability to interact effectively at all levels across technology teams.
• Can work well both individually or in a team by taking a collaborative approach to problem solving and delivery.

Good to have skills:

• Self-starter and highly motivated individual who is prepared to use his/her own initiative in understanding and following up issues.
• Takes ownership and responsibility of problems through to resolution.
• Keen to learn business processes and technical skills.
• Ability to work under pressure and multi-task when necessary.
• Hands on experience using tools like Trello, Gitlab, Zoom.

What does the role look like?

We are looking for a high-energy, detail-oriented, and technically-savvy Quality Assurance Lead Should be an excellent team manager as well as individual contributor capable of understanding and driving test execution with minimal help. Who can work towards understanding application performance, functionality, and features to great depth enabling them to report issues, take ownership and drive them to closure.

What will you be doing?
 Develop and execute automated tests and test plans
 Efficiently execute test cases across all functional areas of the products(API and App)  Review product user interface for conformity to design guidelines
 Find, isolate, document, regress, and track bugs through resolution
 Interpret and report testing results, and be a vocal proponent for quality in every phase of the development process
 Work with Engineering and product to understand the overall product requirements and technical architecture and how each feature is implemented  Ensure the highest quality product delivery with security.
 Evaluating and integrate open source and in house developed toolsets

What will you need ?
 Bachelor/Master degree in CS or related field from a reputed college
 Experience in manual testing for Application and APIs
 Experience in automation testing using available framework.
 Strong knowledge of QA methodologies, testing frameworks and tools
 Demonstrated experience in test planning, test design, test execution and reporting.
 Excellence in technical communication with peers and non-technical partners.
 Understanding & experience with software design pattern, restful APIs and microservice architecture
 Prior experience in start-ups or health-tech will be a plus

Job Title: Power Engineer (Interconnection and Power Flow Analysis)

Job Location: Remote (Candidates with US market experience preferred)

Job Type: Full-time

Working Hours: Monday to Friday (2 PM to 11 PM IST)

Compensation: 10 to 12 LPA

About the Client:

Our client is a pioneering AI-driven energy solutions company focused on accelerating the clean energy transition by streamlining grid interconnection processes for renewable energy projects. They leverage generative AI and automation to help developers of solar, storage, and wind farms navigate complex interconnection challenges, reduce delays, and optimize application approvals. By providing real-time insights, technical recommendations, and compliance support, they empower energy developers to efficiently integrate with the power grid, ensuring a faster, smarter, and more sustainable energy future.

Job Overview:

We are seeking a skilled Power Engineer with expertise in interconnection studies, power flow analysis, and grid interconnection processes for renewable energy projects. The ideal candidate will have hands-on experience in ISO/RTO markets, power system modeling, and regulatory compliance. This role requires strong analytical skills, proficiency in industry-standard power flow tools, and the ability to work collaboratively in a fast-paced environment.

Key Responsibilities:

Interconnection Support:

Provide technical support for projects in ISO/RTO interconnection queues, including strategy analysis and tariff advisory.

Prepare and submit interconnection applications, ensuring compliance with grid operator requirements.

Conduct power flow, stability, and affected system studies, assessing material modifications to existing infrastructure.

Assist in load flow analysis for transmission and distribution systems.

Technical Analysis & Modeling:

Utilize industry-standard power flow tools (GE-PSLF, PSS/E, PowerWorld, CYMDIST, TARA, ASPEN, PSCAD) for simulations and analysis.

Ensure accurate data input/output management for interconnection studies.

Research and track power market trends in major ISO/RTO markets to provide policy insights.

Process Optimization & Compliance:

Support modeling and policy analysis for transmission, renewable energy, smart grids, and distribution systems.

Develop process efficiencies and automation to streamline workflows.

Prepare high-quality technical documentation, reports, and regulatory submissions.

Qualifications & Skills:

Must-Have Skills:

Education & Experience:

Master’s degree in Power/Energy Systems or Bachelor’s in Electrical Engineering.

1+ years of experience in power flow analysis and/or interconnection studies.

Exposure to ISO/RTO interconnection processes in the US market.

Technical Skills:

Strong understanding of power flow, stability analysis, and load flow studies.

Hands-on experience with GE-PSLF, PSS/E, PowerWorld, CYMDIST, TARA, ASPEN, PSCAD.

Strong quantitative and modeling skills with a focus on data analysis and database management.

Advanced proficiency in Microsoft Excel and VBA.

Soft Skills:

Ability to manage multiple projects under strict deadlines in a fast-paced environment.

Excellent written and verbal communication skills.

Strong research, analytical, and organizational skills.

Collaborative and team-oriented approach.

Good-to-Have Skills:

Programming knowledge (Excel macro programming, Python, MATLAB, SQL).

Experience in process automation and workflow optimization.

Prior work experience with US-based clients or projects.

Understanding of regulatory frameworks and tariff structures in ISO/RTO markets.

Project Management KRAsProject Management KRAs

Job Description (Major KRAs) –

1) Planning- Understand/Work/Create/Assist :

a. SMO Tracker

2) Team & Vendor Management: Individual Contribution, Buddy Coaching, Participate inRecruitment/Induction, KRA setting and Performance Evaluation:

a. Work Allocation Based on Activity Charter & SMO Tracker

b. Primary & Secondary Work related ownership to ensure business continuity as a part of risk mitigation

c. Setting up KRAs (using InnoWET) and Performance review

d. Time sheet Management & Analysis

e. Social Media Participation and updated Profile

3) Campaign Deliverables : Timely Plan, Manage, Monitor and Communicate :

a. SMO and Activity Charter specific Content & Creative work packs and stacks for clients ( weekly to monthly )

b. BTL- Onetime & Frequent list

c. ATL Excel Sheet

4) Review & Analytics:

a. Client’s success PPT and Report with executive summary

b. Team Productivity based on Time Sheets

c. Power of 5 /Activity Charter Conformance Report

d. Search Engine Marketing /Paid Campaigns Report and Plan of Action

e. Consolidated success Report /PPT for internal stakeholders

5) CRM/Account Management:

a. Presales Support for New Business Development

b. Participation & representation of Digitally Next in PR centric activities , forum and Seminars as and when required.

c. Initiate and Manage Key Account Management for cross selling opportunities to present clients

d. To be a think tank to the management by providing the required Market Intelligence and Business Intelligence related to IoT/Digital/Social Media.

6) Project Management Tools & Automation:

a. Updating and Managing Knowledge Management repository

b. Effective implementation and use of social media Tools(if any)

c. Keeping and custodian of Clients and BFGs usernames and passwords list

d. Creating and upkeep of Process Manual with SLAs

e. Building and updating templates according to work functions

• Job Title - Frontend Software Engineer - Data
• Reports Into - Senior Software Engineer - Data
• Location - Hybrid / Bangalore 

A Little Bit about Kwalee…

Kwalee is one of the world’s leading multiplatform game developers and publishers, with well over 900 million downloads worldwide for mobile hits such as Draw It, Teacher Simulator, Let’s Be Cops 3D, Airport Security and Makeover Studio 3D. We also have a growing PC and Console team of incredible pedigree that is on the hunt for great new titles to join TENS!, Eternal Hope, Die by the Blade and Scathe.

What’s In It For You?

• Hybrid working - 3 days in the office, 2 days remote/ WFH is the norm
• Flexible working hours - we trust you to choose how and when you work best
• Profit sharing scheme - we win, you win 
• Private medical cover - delivered through BUPA
• Life Assurance - for long term peace of mind
• On site gym - take care of yourself
• Relocation support - available
• Quarterly Team Building days - we’ve done Paintballing, Go Karting & even Robot Wars
• Pitch and make your own games on Creative Wednesdays! 

Are You Up To The Challenge?

As a Frontend Software Engineer in the Data Science Team, you will build tools and develop technology that deliver data products to a team of strategists, marketing experts and game developers. You will design, build, test and deploy products which serve a company fuelled by data.

Your Team Mates

The Data Science team is central in developing the technology behind the growth and monetisation of our games. We are a cross functional team that consists of analysts, engineers and data scientists, and work closely with the larger engineering team to deliver products spanning our modern, cloud first, tech stack.

What Does The Job Actually Involve?

• Develop and maintain user-friendly and visually appealing web applications using Vue.js
• Create interactive and informative data visualisations for general audiences as well as highly specialised teams
• Integrate with large, complex data sources and machine learning models via APIs
• Work within a data focused team to increase access to and the understanding of test and analysis results within game development, marketing and other aspects of the company

Your Hard Skills

• Minimum 2 years browser-based programming experience
• A proven track record of programming high quality and innovative web pages using Javascript, HTML5 & CSS3 and relevant frameworks (ideally VueJS but could also be others e.g. ReactJS, AngularJS, Svelte)
• Knowledge of data visualisation libraries and techniques
• Understanding of REST APIs, asynchronous programming, and data handling
• An excellent working knowledge of various database, scripting, and development tools, for example bash, Python, Postgres, MySQL, CouchBase, git, JIRA
• A creative mindset motivated by challenges and constantly striving for the best

Your Soft Skills

Kwalee has grown fast in recent years but we’re very much a family of colleagues. We welcome people of all ages, races, colours, beliefs, sexual orientations, genders and circumstances, and all we ask is that you collaborate, work hard, ask questions and have fun with your team and colleagues. 

We don’t like egos or arrogance and we love playing games and celebrating success together. If that sounds like you, then please apply.

A Little More About Kwalee

Founded in 2011 by David Darling CBE, a key architect of the UK games industry who previously co-founded and led Codemasters, our team also includes legends such as Andrew Graham (creator of Micro Machines series) and Jason Falcus (programmer of classics including NBA Jam) alongside a growing and diverse team of global gaming experts.

Everyone contributes creatively to Kwalee’s success, with all employees eligible to pitch their own game ideas on Creative Wednesdays, and we’re proud to have built our success on this inclusive principle.

We have an amazing team of experts collaborating daily between our studios in Leamington Spa, Lisbon, Bangalore and Beijing, or on a remote basis from Turkey, Brazil, Cyprus, the Philippines and many more places around the world. We’ve recently acquired our first external studio, TicTales, which is based in France. 

We have a truly global team making games for a global audience, and it’s paying off: - Kwalee has been voted the Best Large Studio and Best Leadership Team at the TIGA Awards (Independent Game Developers’ Association) and our games have been downloaded in every country on earth - including Antarctica!

Looking to hire a single backend engineer who will become a part of the core team, with the track to become a part of the leadership at our company.

Candidate should have worked in startups, possess strong programming skills in Python, displays a sense of ownership and is highly energetic and eager to learn state-of-the-art tech and ML.

A minimum of 2 years of relevant experience is preferred.

2022 or later year pass outs - please apply only if you have relevant full-time and at least 2 prior internships experience

Representative (not exhaustive) responsibilities:

• Assess the current design and infrastructure of the backend server, and continuously implement enhancements to make the systems more robust, reliable and responsive
• Design, implement, test, and deploy APIs with Python on Linux servers
• Enhance back-end functionality and integrate with the front end to deliver a fully functional product
• Implement and set up automated tests to periodically test backend infrastructure for reliability, security and performance
• Design new data pipelines to enable the production deployment of new models
• Mentor junior employees and interns in the company
• Additionally, interest and ability to contribute to the continuous enhancement of our state-of-the-art NLP model pipeline and Inferencing engine is a big plus
• Be ready to roll up your sleeves and participate in customer calls, understand our ICP well, do research around product features, etc.

Fast Track Your Application

Think about the ICP for ContractKen. Sign up for a trial plan, experience the product and provide feedback on how to improve the current experience of the product to add immediate value to the ICP. We don't need you to fully code any feature in its entirety and are not looking for free work. The idea is to identify folks who get** what we are trying to do with ContractKen and find faster alignment with the right candidate.

Do not apply if

You're looking for your first, real-world model building, ML/AI role. We believe that deploying existing models (open source and proprietary) in production and delivering real business value to our customers is 10x more important than hyperparameter tuning or the latest algorithm implementation. While we'd love to entertain experienced ML data scientists, the emphasis on MLOps is as much as it is on experimentation.

# Responsibilities:

• Build the APIs and internal mechanisms of the backend across all our services.
• Architect and provide guidance on building end-to-end systems optimized for speed and scale.
• Build and lead engineering teams to achieve product roadmap milestones.
• Oversee the research and development of new products and technologies.
• Engage with inspiring designers and front-end engineers, and collaborate with leading back-end engineers as we create reliable APIs
• Represent and evangelize engineering team in events, talks, conferences, etc.
• Be available for troubleshooting in case of backend emergencies.

# Requirements:

• Bachelor's in Computer Science or any Engineering domain with experience in Software Programming.
• 2-5 years of experience building large-scale software applications.
• Highly proficient with Java and knowledge of the many intricacies of Spring Boot.
• Proficient with MongoDB and Redis. Knowledge of Aerospike, other databases would be a bonus.
• Good understanding of distributed systems (servers, databases, etc.).
• Positive and solution-oriented mindset and comfort working in a highly agile, intensely iterative software development environment.

Job Title: Sr.Java Developer

Experience: 4 to 8 Years

Job Location: Bangalore/ Noida/Indore/Pune/Gurgaon/Hyderabad/Chennai

( Currently Work From Home)

Required Skills:

Primary Skills : Struts, Spring Boot, Java, Java EE - Strong OOPs fundamentals and good design skills, UML, Design Patterns

• Frameworks - Spring, Hibernate, JUnit
• Web Services Rest and Soap based
• Database Should have hands-on knowledge on MySQL, Oracle, PGSQL
• Build tools - e.g. Ant, Maven
• Should possess excellent understanding of java based applications and different customized flows/frameworks. Desirable Skills : Career Growth Plan : Target Companies : Responsibilities : Design, build, and maintain efficient, reusable, and reliable Java code
• Analyze issues in order to troubleshoot potential problems and suggest solutions
• Work with the Integration team to integrate external platforms via APIs/plug-ins
• Architect Integration platform to make sure efficient API calls
• Write Junit/integration test cases to validate the code quality and code coverage
• Attend daily Scrum, collaborate with technical & product team, and complete assigned tasks in each Agile Sprint
• Develop and adhere to best-practices for integrating applications