Customer Support Executive

Submit this assignment to get evaluated:

https://docs.google.com/document/d/1-SWw6CYWmiF7Rwl5CZXVJnyujWY3RllHzDzpx6dxmP4/edit?usp=sharing

About Jinn

Jinn is a Voice AI sales agent for businesses. It is a GenAI powered online equivalent of a smart and empathetic sales person. It helps brands convert more customers and increase sales.

About Sales Manager role:

• Sales Role in a B2B SaaS startup in AI space led by 2X entrepreneurs from IIT, IIMs. Fast paced with a lot of learning and growth.
• Responsibility: Selling the product to brands and businesses. Generate leads, Build relationships, Get customer inputs on product, and most importantly Generate Revenue
• Duration: 3-6 months internship || Converts to Full Time based on performance 
• Compensation (Stipend): 25-30k per month || Full time 5 - 10 LPA
• Ideal Profile: Prior exposure to sales (6 months+) + basic understand of tech
• Process: Assignment followed by Interview || Assignment Link: https://docs.google.com/document/d/1-SWw6CYWmiF7Rwl5CZXVJnyujWY3RllHzDzpx6dxmP4/edit?usp=sharing

Key Responsibilities

Project Planning and Coordination

• Attend meetings and assist in determining project documentation requirements.
• Plan project progress by defining sub-goals, milestones, tasks, time, and resource planning.
• Cooperate in setting benchmark figures for project implementation and decision-making.
• Use project scheduling and control tools (e.g., Jira, Trello) to monitor project plans, work hours, and task progress.
• Plan personnel utilization, determine responsibilities, and create a personnel plan.

Project Administration and Documentation

• Provide project administration support and monitor project requirements.
• Create and maintain Minutes of Meetings (MOM) and ensure they are shared with stakeholders.
• Document project progress, including maintaining a project log and project file.
• Maintain a Contract Execution Tracking Log to ensure client requirements are met on time.
• Document problems and resolutions for future reference.

Progress Tracking and Reporting

• Track the progress and quality of work being performed by the team and escalate priority issues as needed.
• Monitor project risks and hazards, taking appropriate measures for avoidance.
• Effectively communicate project updates to clients and the internal team, ensuring clarity and timeliness.
• Track and follow up on pending approvals from clients, especially those related to UX or design decisions.

Team Support and Mentorship

• Manage personnel responsible for project tasks, including holding regular work meetings, motivating staff, and managing conflicts and crises.
• Mentor and ensure the team continually strives for improvement and efficiency gains.
• Understand the functionality of the application being developed and keep the team updated.
• Maintain consistency in icons, fonts, styles, and functionalities across projects.

Technical Involvement

• Analyse user specifications and requirements to convert them into wireframes or actionable tasks.
• Estimate deliverables and ensure they are delivered on time.
• Assist with technical understanding of application functionality, ensuring alignment with client needs.

• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to the back-end
• Collaborate with other team members and stakeholders

• Proficient understanding of web markup, including HTML5, CSS3
• Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp or Photoshop is a plus.
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DevDarshan is a devotional platform launched by IIT graduates to promote the teachings of Indian culture and the Hindu way of life in India around the world. In the 21st century, where everything around is digitized then why not temples. That’s the idea behind DevDarshan.We’ve built a community of devotees from multiple Countries, through our Mobile Application that connects Temples and Devotees, have successfully raised seed investment and also started to generate revenue for the temples and Priests associated with us. Right now we are looking to grow our team and build new exciting features for devotees all around the world.

This is where you come in.

We are looking for a passionate and self-motivated individual to help design our backend Systems to support both the Mobile App and WebApp

Requirements:

• Experience in NodeJS, Typescript, ExpressJS AWS EC2. You have built backend REST API’s
• Expert in System Design and Software Architecture Processes, How different components interact with each other in scale
• Experience with DevOps, Docker, AWS, Google Cloud.
• Experience in Managing Development Teams, complete delivery lifecycle
• Good understanding and experience of NoSQL and SQL Databases, which to be used when.
• Experience with CI/CD Systems like Jenkins, Github Actions.
• Some Experience with Realtime Databases/Systems or Socket based applications would be preferred.
• Some Experience with building Algorithms, Social Apps is preferred.
• Any experience with Handling Video Delivery like ffmpeg/HLS/WebRTC is preferred but not mandatory.

The Role

• You will be involved at all stages of the product development process, from design to development and deployment.
• You will architect, build, scale, backend systems that powers our applications which will be used by millions of devotees every day.
• You possess a passion for improving techniques, processes, tracking, and continuously improve our engineering practices and would work on a daily basis towards that

Flutter Developer

Responsibilities :

Mobile app developers have a bunch of responsibilities. Flutter engineers also have a lot of tasks to conquer.

• Designing and developing apps
• Writing clean code
• Participating in development life-cycle
• Fixing bugs
• Investigating technologies to make the development faster
• Following new trends in development

Required Skills :

• Good knowledge of Git
• Understanding of Computer Science
• Understanding of software development life cycle
• Strong knowledge of different architecture approaches
• Experience with GoF patterns
• Knowledge of SQL
• Strong knowledge of networking
• Experience in programming languages for mobile development — Kotlin or Swift
• Knowledge of Dart programming language,
• Understanding of Flutter framework
• Experience in Android or iOS mobile development services