Tech Sales Intern

We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!

Responsibilities:

• Act as the main point of contact for our customers, helping them navigate our SaaS product
• Manage customer onboarding, ensuring smooth implementation and product adoption.
• Monitor customer health metrics and provide proactive outreach to prevent churn.
• Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
• Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
• Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
• Create and deliver product training sessions to customers, ensuring they maximize value from our platform.

Requirements:

• Proven experience in Customer Success or similar role in the SaaS industry.
• Experience in direct customer interactions.
• Excellent communication and relationship-building skills.
• Strong understanding of SaaS products
• Ability to identify customer needs and align them with product capabilities.
• Proactive mindset with problem-solving abilities and the ability to work independently.
• Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
• Have worked with direct interactions with Customer
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience working in a B2B SaaS environment.
• Knowledge of customer success metrics and how to manage them.

We are a registered broker-dealer and ATS (Alternative Trading System) currently building a revolutionary ecosystem to support the issuance and trading of digital asset securities (tokenized securities and other assets). We envision a future where everything is tradeable and have already constructed the technological foundation on which this thesis can develop.

As an SEC and FINRA- regulated company licensed to conduct business in digital asset securities, we are positioned to bridge traditional finance and the digital future, leveraging technology to improve the capital markets for issuers and investors alike.

The Role

We are looking for a Senior Full Stack Developer (React, NodeJS) to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.

Responsibilities

• Perform hands-on software development, including writing code and unit tests, doing proof of concepts, conducting code reviews, and testing in ongoing sprints

• Work closely with product team and other full stack developers to implement innovative solutions to challenging web development problems

• Participates in system design and specifications, program logic and flow-charting, development, testing, debugging, documentation, and support

• Supports new and ongoing digital defi projects, and integration with clients and vendor platforms

• Provides analysis of problems and recommends solutions

Requirements

• 5+ years of experience working in React and able to demonstrate strong JavaScript knowledge

• 5+ years of experience working with NodeJS

• 3+ years of experience working with PostgreSQL and DynamoDB

• Experience with CI and CD environment and AWS platforms

• Proficiency working with Docker

• Experience writing APIs and securing APIs

• Proficiency working with ECS and EKS

• Strong experience in systems architecture design and development

• Strong experience building single-page web applications

• Ability to efficiently manage and build large, complex web applications

• Strong analytical and problem-solving skills, with good attention to detail

• Self-motivated, ability to work independently

• Ability to use creative thinking to develop innovative solutions to business problems

• Strong project management skills, including the ability to manage multiple projects simultaneously

• Ability to mentor other developers

• Ability to work in a fast-paced team environment

Desired candidates must have 3-6 years experience as NodeJs Developer.

Roles and responsibilities:

• Responsible for understanding functional and business requirements and translate them into effective code
• Provide support till deployment of code into production.
• Ownership for ensuring code optimization, problem diagnosis, and on-time delivery
• Implement solutions as per the pre-defined framework /guidelines and adherence to processes
• Finding an optimal solution for the problem statement
• Conduct peer code review.

What candidate should know about:

• Excellent hands-on experience with Node.Js, Express.Js, JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Excellent hands-on experience with MongoDB, Mongo aggregation, MySQL
• Ability to build REST services, Authentications, MVC applications
• Excellent Object Oriented Programming skills and ability to write modular, secure, scalable, and maintainable code
• Experience with Elastic Search, Redis.
• Knowledge about AWS components (S3, EC2, Cloudfront, Redis Clusters, etc.)
• Self-learning abilities are required
• Familiarity with upcoming new technologies is a strong plus

Sneed is an online marketplace that connects people looking for ready use offices to potential providers. Our digital platform has helped freelancers, small enterprises and large corporates discover an efficient way of managing their office space requirements while helping our partners like wework, cowrks, awfis and hundreds more find new users to sign up for their services.

We are present across 27 cities across the country and growing exponentially. At present we are building our field sales teams across the country. The job will involve:

Roles and Responsibilities:

• Interacting with customers and requirement gathering
• Facilitating conversations and negotiations to execute transaction processes.
• Establishing and maintaining relationships with clients and the space partner / property owners.
• Schedule site tours / property inspection for clients as requested.
• Creating and maintaining sales pipeline,
• Generating revenue and achieving sales targets.
• Market insights and intelligence about local markets
• Complete research as necessary by collecting and analyzing property information.

An ideal candidate would therefore have:

• Worked for 2-4 years in sales or transaction manager in commercial leasing.
• Possesses high negotiation skills
• Great communication skills and ability to work on targets
• The ability to build deep relationship with customers
• The ability to work with team as a team player
• High analytical skills.

* Work experience in the real estate industry, hospitality, coworking etc will be preferred.