Tech Lead

JOB DETAILS:

Job Role: Assistant Manager / Manager - Retention Marketing

Industry: FMCG

Function: Marketing

Working Day: 5

Work Mode: ONSITE

Salary: Best in Industry

Experience: 3-6 years

Location: Gurgaon

Required Skills: Email Marketing, Retention Marketing

Criteria:

1.The candidate must be currently working in or have previously worked with a D2C startup only

2. The candidate must have 3–6 years of experience only in retention, lifecycle, or CRM marketing.

3. The candidate must have hands-on experience executing CRM campaigns across Email, WhatsApp, SMS, and Push Notifications.

4. The candidate must have built and optimized customer journeys, cohorts, and segmentation within a CRM or marketing automation platform.

5. The candidate must be available for a face-to-face (in-person) interview.

6. The candidate must be currently based in Delhi/NCR only.

7. Only Female candidates are applicable for this role. 

Description

Role Overview: -

We are looking for a Retention Marketing professional who will own the customer lifecycle post-acquisition. The role focuses on improving repeat purchase rate, customer lifetime value (LTV), and reducing churn through data-driven retention strategies across multiple owned channels.

Key Responsibilities: -

• Own end-to-end retention and lifecycle marketing for D2C / e-commerce customers
• Design and execute email, WhatsApp, SMS, push notification campaigns
• Build and optimize customer journeys, cohorts, and segmentation
• Improve repeat rate, LTV, frequency, and retention KPIs
• Plan and execute loyalty programs, referrals, and win-back campaigns
• Collaborate with performance, product, and tech teams for funnel optimization
• Analyze customer behavior and run A/B tests for messaging, offers, and timing
• Own CRM dashboards and reporting on retention metrics

About Ven Analytics

At Ven Analytics, we don’t just crunch numbers — we decode them to uncover insights that drive real business impact. We’re a data-driven analytics company that partners with high-growth startups and enterprises to build powerful data products, business intelligence systems, and scalable reporting solutions. With a focus on innovation, collaboration, and continuous learning, we empower our teams to solve real-world business problems using the power of data.

Role Overview

We’re looking for a Power BI Data Analyst who is not just proficient in tools but passionate about building insightful, scalable, and high-performing dashboards. The ideal candidate should have strong fundamentals in data modeling, a flair for storytelling through data, and the technical skills to implement robust data solutions using Power BI, Python, and SQL..

Key Responsibilities

• Technical Expertise: Develop scalable, accurate, and maintainable data models using Power BI, with a clear understanding of Data Modeling, DAX, Power Query, and visualization principles.

• Programming Proficiency: Use SQL and Python for complex data manipulation, automation, and analysis.

• Business Problem Translation: Collaborate with stakeholders to convert business problems into structured data-centric solutions considering performance, scalability, and commercial goals.

• Hypothesis Development: Break down complex use-cases into testable hypotheses and define relevant datasets required for evaluation.

• Solution Design: Create wireframes, proof-of-concepts (POC), and final dashboards in line with business requirements.

• Dashboard Quality: Ensure dashboards meet high standards of data accuracy, visual clarity, performance, and support SLAs.

• Performance Optimization: Continuously enhance user experience by improving performance, maintainability, and scalability of Power BI solutions.

• Troubleshooting & Support: Quick resolution of access, latency, and data issues as per defined SLAs.

• Power BI Development: Use power BI desktop for report building and service for distribution 

• Backend development: Develop optimized SQL queries that are easy to consume, maintain and debug.

• Version Control: Strict control on versions by tracking CRs and Bugfixes. Ensuring the maintenance of Prod and Dev dashboards. 

• Client Servicing : Engage with clients to understand their data needs, gather requirements, present insights, and ensure timely, clear communication throughout project cycles.

• Team Management : Lead and mentor a small team by assigning tasks, reviewing work quality, guiding technical problem-solving, and ensuring timely delivery of dashboards and reports..

Must-Have Skills

• Strong experience building robust data models in Power BI
• Hands-on expertise with DAX (complex measures and calculated columns)
• Proficiency in M Language (Power Query) beyond drag-and-drop UI
• Clear understanding of data visualization best practices (less fluff, more insight)
• Solid grasp of SQL and Python for data processing
• Strong analytical thinking and ability to craft compelling data stories
• Client Servicing Background.

Good-to-Have (Bonus Points)

• Experience using DAX Studio and Tabular Editor
• Prior work in a high-volume data processing production environment
• Exposure to modern CI/CD practices or version control with BI tools

Why Join Ven Analytics?

• Be part of a fast-growing startup that puts data at the heart of every decision.
• Opportunity to work on high-impact, real-world business challenges.
• Collaborative, transparent, and learning-oriented work environment.
• Flexible work culture and focus on career development.

• Maintaining cleanliness and organization within office premises
• Delivering and retrieving documents as required by staff
• Handling office maintenance tasks such as restocking supplies
• Assisting with office clerical duties including filing and photocopying
• Preparing and serving beverages to office staff and visitors
• Managing the disposal of waste and recycling practices
• Supporting staff with various tasks and errands as needed

Job Summary:

The Chief of Staff is a versatile and dynamic role, responsible for providing comprehensive support across various functions including Marketing, Human Resources, Business Operations, and Market Research. This position demands a multi-faceted individual who can seamlessly transition between different responsibilities, contributing to the overall success and growth of the organization.

Key Responsibilities:

Marketing: Assist in the development and execution of marketing strategies and campaigns. Conduct market research to identify trends, customer preferences, and competitive intelligence. Collaborate with the marketing team to create content, manage social media, and optimize online presence.

HumanResources: Support HR initiatives including recruitment, onboarding, and performance management. Oversee HR administrative tasks, ensuring compliance with policies and procedures. Assist in employee engagement and development programs

Business Operations: Streamline and improve operational processes for increased efficiency and productivity. Assist in budgeting, financial analysis, and reporting to drive informed decision-making. Monitor key performance indicators (KPIs) and provide insights for business improvement

Market Research: Conduct thorough market research to identify emerging opportunities and potential risks. Analyze industry trends, customer behavior, and competitive landscapes to inform business strategies. Generate reports and insights to support strategic decision-making.

Project Management: Lead and coordinate cross-functional projects, ensuring timely and successful delivery. Allocate resources, set milestones, and track progress to achieve project objectives. Provide regular updates to the executive team on project status and outcomes.

Communication and Liaison: Serve as a key liaison between the executive team and internal/external stakeholders. Draft and review communications, presentations, and reports on behalf of the executive. Foster effective communication channels within the organization

We are looking for a dynamic UI/UX designer who will be responsible for the user experience (UX) and user interface (UI) design of our various digital assets. You will ensure that all elements of the online user experience are optimized for improved usability, usefulness, and exceptional visual design. The successful candidate will evidence a passion for delivering adaptive and creative solutions to UI/UX design problems by staying up to date with best practices and emerging trends in user experience design and user interface technology.

UI UX Designer Responsibilities:

• Investigating user experience design requirements for our suite of digital assets.
• Developing and conceptualizing a comprehensive UI/UX design strategy for the brand.
• Producing high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes.
• Designing UI elements and tools such as navigation menus, search boxes, tabs, and widgets for our digital assets.
• Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages.
• Collaborating with the marketing team, and internal and external designers to ensure the creation and delivery of tailored experiences for the digital user.
• Providing advice and guidance on the implementation of UX research methodologies and testing activities in order to analyze and predict user behavior.
• Adhering to style standards on typography and graphic design.

UI UX Designer Requirements:

• Should have prior knowledge and experience of HTML & CSS mandatorily.
• Working knowledge of the following technologies and software: Sketch, InVision, Visio, iOS, Android, Design Systems, and Adobe Creative Suite.
• A team player but can work independently too.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.

Responsibilities:

● Make outbound calls to potential customers and explain the benefits of Mag Finserv's

gold loan products.

● Qualify leads and ensure that they meet the eligibility criteria for a gold loan.

● Build and maintain a positive relationship with customers and provide excellent

customer service.

● Achieve monthly sales targets and contribute to the growth of the company.

● Follow up with customers to ensure timely repayment of the loan.

•  Experience as a Full Stack Developer or similar role 

  • Familiarity with common stacks
  • Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, JSON, jQuery)
  • Knowledge of multiple back-end languages (e.g., C#, Java, Python) and JavaScript frameworks (e.g., Angular, Node.js)
  • Excellent communication and teamwork skills.
  • Great attention to details, Organizational skills, An analytical mind
  • Degree in Computer Science, or relevant field.

  Responsibilities 

  • Work with development teams and product managers to ideate software solutions
  • Design client-side and server-side architecture
  • Build the front-end of applications through appealing visual design
  • Develop and manage well-functioning databases and applications
  • Write effective APIs
  • Test software to ensure responsiveness and efficiency
  • Troubleshoot, debug and upgrade software
  • Create security and data protection settings
  • Build features and applications with a mobile responsive design.

   

JD -

Given our business model, where our customers pay us over time, Customer experience is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service. As such, we need a leader to own driving success for our customers. This role includes responsibilities for Customer experience, retention and Customer Success (e.g., onboarding, support, services, adoption, advocacy, retention, etc.)

• Drive Customer Experience Outcomes
• Define and Optimize Customer Lifecycle
• Manage Customer Experience Activities
• Measure the Effectiveness of Customer Experience processes
• Build a World-class Team
• Inspire Customer Success Across Company

Requirements -

• 1-4 years experience in leading customer-facing organizations
• Ability to manage influence through persuasion, negotiation, and consensus building
• Ideally combined background in E-commerce or Saas industries
• Strong empathy for customers AND passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Enthusiastic and creative personality with the ability to inspire others
• Excellent communication and presentation skills