Inside Sales - Associate

We are seeking a talented and experienced Full Stack Developer to join our dynamic team. As a Full Stack Developer, you will be responsible for designing, developing, and maintaining robust software solutions across various layers of our application stack. You will work closely with cross-functional teams to deliver high-quality, scalable, and efficient solutions that meet our business objectives. The ideal candidate will have expertise in Java, AngularJS, PostgreSQL, and other modern technologies, with a strong focus on cloud-based architectures and DevOps practices.

Responsibilities :

• Designing and developing scalable and efficient software solutions using Java and AngularJS.
• Implementing and maintaining backend services, database schemas, and APIs using PostgreSQL and other relevant technologies.
• Integrating third-party services and APIs to enhance application functionality.
• Implementing automated testing frameworks such as Cucumber to ensure code quality and reliability.
• Deploying and managing applications using Docker containers and orchestration services like ECS.
• Setting up and configuring CI/CD pipelines using Jenkins for automated build, test, and deployment processes.
• Utilizing Elasticsearch for search and analytics functionalities within the application.
• Leveraging AWS services such as EC2, S3, CloudFront, and others to build and deploy cloud-native applications.
• Developing and maintaining batch processing workflows using technologies like Batch.
• Collaborating with cross-functional teams including product management, UX/UI design, and QA to deliver high-quality software solutions on time.

Requirements

• Relevant experience of atleast 3 - 5 years as a Full Stack Developer.
• Strong proficiency in Java, AngularJS, and PostgreSQL.
• Experience with containerization technologies such as Docker and orchestration services like ECS.
• Hands-on experience with CI/CD tools like Jenkins for automated build and deployment.
• Familiarity with testing frameworks such as Cucumber for behavior-driven development.
• Must have experience in AWS Technology like CloudFront, S3, RDB, EC2, ECS, Batch.
• Knowledge of Elasticsearch for search and analytics is a plus.

Must have skills:

• Java, AngularJS
• PostgreSQL
• Jenkins, Docker
• Cucumber
• Elasticsearch
• AWS: CloudFront, S3, RDB, EC2, ECS, Batch-

Benefits :

• Opportunity to work with a dynamic and innovative IT organization
• Collaborative and supportive work environment
• Professional growth and development opportunities

About the job

As a Senior SIP Engineer, you must take complete ownership of supporting all VoIP infrastructure, debugging issues related to specific servers or software, or remote clients such as SIP devices (both virtual such as soft-phone or WebRTC client, and physical such as a desk phone or an on-premise PBX), and providing fixes.

• Support customers during EST timezone during critical releases or emergency incidents 5+ yrs of supporting global VoIP services and/or applications on cloud-based servers.
• Expertise in SIP call flow analysis and debugging Expertise in setup and maintaining SIP-based monitoring, debugging, and alerting services
• Experience scripting call flow, dialplan, and custom routing with FreeSwitch using LUA and XML
• Experience in debugging Kamailio and Freeswitch-based applications is a must Good problem-solving and analytical skills Excellent written and verbal communication
• Experience working with open-source projects
• Exposure to SIP Carrier Integration
• Advanced Experience with cloud media infrastructure (load balancers, gateways, SBCs, STUN, TURN)
• Advanced Knowledge of all modern VoIP protocols/platforms including (SIP, RTP stack & SDP, RTCP, TCP, UDP, SIP, HTTPS, SSL/TLS)

Job Description: Customer Service Executive (Hindi Voice Process)

Company: Hippdocloud Technologies

Location: Visakhapatnam

Experience: 0-1 year

Qualification: Any Graduate

Job Overview:

As a Customer Service Executive, you will be responsible for providing excellent customer service to clients in the Hindi language.

You will handle customer inquiries, resolve complaints, and provide information about company products and services.

The role involves communicating with customers primarily through voice calls.

Responsibilities:

Handle incoming customer calls and provide assistance in a professional and courteous manner.

Address customer inquiries, complaints, and provide appropriate solutions.

Maintain accurate and detailed records of customer interactions and transactions.

Collaborate with team members and other departments to ensure customer satisfaction.

Stay updated on company products, services, and policies to provide accurate information to customers.

Follow communication scripts and guidelines to ensure consistent and effective customer interactions.

Identify and escalate priority issues to the appropriate department or supervisor.

Provide feedback and suggestions for process improvements to enhance customer experience.

Requirements:

Fluency in Hindi and Telugu languages is essential.

Excellent verbal and written communication skills in Hindi.

Strong customer service orientation and problem-solving skills.

Ability to handle customer inquiries and complaints with empathy and professionalism.

Basic computer skills and familiarity with CRM systems.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Prior experience in customer service or call center roles is preferred but not mandatory.

Job Responsibilities

• At least 1-3 Years of Mobile App Development experience in React Native Framework.
• Experience on web service integration (SOAP, REST, JSON, XML).
• Worked on Social API integration, Core location APIs, Payment gateway integration, Google Maps, Webviews, Push Notification Service.
• Must have strong experience in Javascript, React JS.
• Strong Knowledge of SQLite, MySQL, Firebase or similar databases.
• Strong experience in sensors like accelerometer & gyroscope and detecting / correcting memory usage issues.
• Knowledge of HTML5 & CSS3.

Required Skills

• Develop and enhance Mobile Application using HTML5, jQuery Mobile, JavaScript and CSS3.
• Define technical design for mobile application ecosystem (enterprise integration working with REST services, Vendor Mobile APIS, Push notifications, etc.)
• Integrate available plugins to utilize native phone APIs to handle push notifications, geolocation and payment processing (Google Wallet, Apple Pay, etc.)
• Potentially dig down into the native layer to develop custom plugins to achieve desired functionality if not supported by the chosen framework.
• Provide a creative source of ideas/solutions to address problems - strategic and tactical.
• Contribute to the improvement of the efficiency of through scripts, tool code, component development or methodology enhancement.
• Develops, maintains, monitors and tunes performance of the app.
• Collaborate with developers, project managers, business analysts and business users in conceptualizing, estimating and developing new software applications and enhancements.

Desired Skills

• 1-3  years of experience into React Native.
• Published 2 or more apps in the Google Play Store and Apple iTunes store.

Candidates who can join immediately would be preferred.

Note: If you are willing to apply on the above post kindly add your live projects Play Store/ App Store links in the resume.

What you need to have:

• Proficiency with vector graphics tools such as Figma/Sketch/AI (Preferably Figma)
• Ability to visualize the big picture of a project into product concepts and design directions
• Good understanding of the web and mobile app design ecosystem
• Ability to use prototyping tools
• A knack to stay updated about the latest design trends, techniques and technologies