Relationship Manager

Job Title : Enterprise Architect

Experience : 10+ Years

Location : Trivandrum / Kochi

Budget : Up to ₹35 LPA

Notice Period : Immediate to 15 Days

Job Overview :

We’re seeking a seasoned Enterprise Architect with strong experience in the BFSI domain to lead enterprise-wide architecture design and technology strategy. The role involves aligning IT with business goals, designing scalable systems, and driving digital transformation across the organization.

Mandatory Skills :

Enterprise architecture (TOGAF/Zachman), cloud architecture, application & infrastructure design, BFSI domain experience, system integration, stakeholder management, and technical leadership.

Key Responsibilities :

• Define and execute enterprise architecture strategy, vision, and roadmap.
• Design architecture across applications, data, infrastructure, and security.
• Lead technical decisions, architecture reviews, and standardization efforts.
• Collaborate with business, IT, and vendor teams to ensure aligned solutions.
• Ensure compliance with security, governance, and regulatory standards.
• Stay updated on emerging tech and recommend innovations.

Required Skills :

• Proven experience in enterprise architecture frameworks (TOGAF/Zachman).
• Strong understanding of cloud, microservices, application development, and data management.
• Experience in automation, CI/CD, and DevOps practices.
• Excellent communication, leadership, and stakeholder management skills.
• Domain expertise in BFSI (Retail/Healthcare is a plus).
• Certifications like TOGAF, CEH preferred.

Job Location : Gurgaon

EXPERIENCE 10+ years

About the Role:

The SAP Solution Architect is responsible for designing, implementing, and maintaining SAP solutions that align with business objectives. This role ensures seamless integration of SAP systems with existing enterprise applications, optimizes performance, and provides strategic guidance on SAP technologies

Required Skills & Qualifications • Education: Bachelor’s degree in Computer Science, Information Technology, or related field.

Experience: 10+ years in SAP implementation and architecture; experience with SAP S/4HANA preferred.

• Technical Skills: o Expertise in SAP modules and integration tools (SAP PI/PO, SAP Cloud Platform Integration).

o Knowledge of ABAP, SQL, and system performance tuning.

o Experience in SAP upgrade projects (technical and functional).

• Soft Skills:

o Strong analytical and problem-solving abilities.

o Excellent communication and stakeholder management skills.

o Leadership and team mentoring capabilities.

• Certifications: SAP Certified Solution Architect or SAP Certified Technology Associate (preferred).

Key Responsibilities:

• Develop and execute OCM strategies for ServiceNow transformation initiatives.
• Drive stakeholder engagement, communication, and change adoption activities.
• Conduct impact assessments and readiness evaluations.
• Plan and deliver training, user enablement, and awareness programs.
• Facilitate workshops, feedback sessions, and adoption assessments.
• Collaborate with business and project teams throughout the implementation lifecycle.
• Track adoption metrics and ensure sustainable business outcomes.
• Promote change management best practices and continuous improvement.

Required Skills:

• ServiceNow, Organizational Change Management (OCM), Stakeholder Management, Change Impact Assessment, Communication Planning, Training & Enablement, Change Readiness, User Adoption, Workshop Facilitation, Business Transformation

1. Recruitment Support 

∙Coordinate with hiring managers and HR Manager to understand staffing needs. 

∙Source resumes, schedule interviews, and maintain candidate databases. 

∙Support local outreach efforts and job postings. 

2. HR Operations & Administration 

∙Maintain up-to-date employee records (both digital and physical). 

∙Assist with onboarding, orientation, and exit formalities. 

∙Handle HR documentation, ID cards, and attendance tracking. 

3. Payroll Assistance & Compliance 

∙Collect and prepare payroll inputs such as attendance, leaves, and shift data. 

∙Support the HR Manager in statutory filings (PF, ESI, PT). 

∙Ensure timely data submissions to finance and compliance bodies. 

4. Employee Relations 

∙Be a point of contact for employee queries regarding HR policies, leaves, and payroll. 

∙Assist the HR Manager in handling grievances and policy communication. 

5. Training & Documentation 

∙Help coordinate internal training sessions and maintain records. 

∙Maintain training calendars and collect feedback from sessions. 

6. Reporting & Data Entry 

∙Prepare basic HR reports and maintain trackers (leave, recruitment, employee details). 

∙Use MS Excel for attendance, overtime, and HR metrics. 

Roles & Responsibilities:

Handle inbound and outbound calls to address customer queries and provide resolutions.

Communicate effectively with customers in a polite and professional manner.

Manage customer interactions in a timely and efficient manner, ensuring high customer

satisfaction.

Maintain accurate records of customer conversations and follow up where necessary.

Collaborate with the team to meet individual and team performance metrics.

Adapt to dynamic customer requirements and handle escalations where required.

Qualifications & Skills:

Education: Minimum qualification: 12th Pass.

Languages Required: Proficiency in Malayalam, Telugu, Tamil, and English (mandatory).

Strong verbal communication skills and an ability to build rapport with customers.

Prior experience in a voice process or customer service is a plus but not mandatory.

Good listening and problem-solving skills.

Basic computer knowledge to manage call-related data and CRM tools.

• Designing, implementing and maintaining Java-based applications

• Contributing in all phases of the development lifecycle

• Writing testable, scalable and efficient code

• Test and debug new applications and updates

• Maintain up to date code documentation

• Participating in code reviews
  Should have worked on Springboot and Hibernate

PRIMARY RESPONSIBILITIES :-

• Should have develop professional applications in PHP using CodeIgniter.
• Additional advantage if worked on frameworks like Laravel and Zend
• Extensive knowledge with JavaScript, jQuery or Angular
• Advance Level SQL knowledge
• Additional advantage if familiar with Server Configuration and Monitoring
• Should have working on Git Repository
• Candidate should have exceptionally good debugging skills.
• Clear about Object Oriented Programming Concepts.

SECONDARY RESPONSIBILITIES :-

• Ability to work independently and take ownership of the project.
• Should be capable to work in a team.
• Must have strong communication skills.
• Should be enthusiasts and able to take challenge.