Oracle Database Administrator

Key Responsibilities:

●    Software Development: Iteratively and incrementally design, develop, test and maintain applications and services using C# and .NET.

●    CI/CD Pipelines: Develop, maintain, and optimize continuous integration and continuous delivery pipelines using GitLab, Devtron and Kubernetes.

●    Teamwork and Pair/Mob Programming: Engage with developers, operations, and team members via pair or mob programming sessions to ensure the highest quality product delivery.

●    Containerization: Contribute to the push toward full containerization and zero-downtime deployment goals

●    DevOps Practices: Implement and maintain infrastructure as code (IaC) using tools such as bicep and Terraform.

●    Monitoring and Logging: Implement and manage monitoring, logging, and alerting solutions using tools like OpenTelemetry, Prometheus, Grafana to make our products more supportable.

●    Design and Architecture: Contribute to on-going discussion of our evolving software design and architecture.

●    Cloud Management: Assist in managing and optimizing our private cloud infrastructure (VMWare Tanzu) to ensure high availability, scalability, and efficient resource usage.

●    Security: Implement security best practices and ensure compliance with relevant regulations and standards.

●    Automation: Identify opportunities for automation to improve efficiency, reduce manual efforts and deskilling in deployment, testing and maintenance tasks.

●    Troubleshooting: Diagnose and resolve infrastructure and application issues promptly and effectively.

●    Documentation: Create and maintain comprehensive documentation for applications, infrastructure, processes, and procedures.

●    Continuous Improvement: Advocate for and implement best practices promoting a culture of continuous improvement.

Qualifications:

Minimum of 5 years of experience in software development, particularly with C# and .NET.

Must have skills:

●    Strong knowledge of C# programming language and .NET stack

●    Familiarity with CI/CD tools and practices, including TDD.

●    Understanding of DevOps principles

●    Strong collaboration and communication skills.

Nice to have skills

●    Familiarity with containerization and orchestration tools like Docker and Kubernetes is a plus.

●    Knowledge of infrastructure as code (IaC).

●    Experience in scripting languages such as Python, Bash, or PowerShell is a bonus.

●    Excellent problem-solving skills and attention to detail.

●    Experience with pair/mob programming.

●    Understanding of networking concepts and security best practices.

Role Overview:

We’re looking for a motivated Inside Sales Executive to engage with inbound and outbound leads, educate them on our platform, and convert them into premium subscribers. The ideal candidate should have strong communication skills, a passion for solving customer problems, and basic IT knowledge (domains, SEO, hosting, etc.).

Key Responsibilities:

• Reach out to potential customers via phone, WhatsApp, or email to pitch our premium offerings.
• Understand customer requirements and provide tailored solutions using our platform.
• Convert free users to paid premium users by clearly demonstrating value.
• Maintain a pipeline and achieve weekly/monthly sales targets.
• Troubleshoot basic IT-related queries around website setup, domain names, and SEO features.
• Record and update lead interactions in the CRM.

Required Skills & Qualifications:

• Proven experience in telesales, inside sales, or customer-facing roles.
• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving and persuasion abilities.
• Basic understanding of websites, domain names, SEO, and digital tools.
• Comfortable using CRM systems and productivity apps.
• Self-motivated and target-oriented.

Nice to Have:

• Experience selling SaaS or digital products.
• Background in digital marketing or website development.
• Familiarity with the Websites.co.in platform.

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

Job Description

• Make outbound calls to potential and existing customers to promote company’s ecommerce services.
• Identify customer needs and provide appropriate solutions or recommendations.
• Achieve daily, weekly, and monthly sales targets and KPIs.
• Maintain detailed records of calls and customer interactions.
• Answer customer questions, handle objections, and resolve any issues that may arise during the sales process.
• Follow up on leads and opportunities to ensure a successful sales process.
• Provide accurate information about our e-commerce services, pricing, and promotions.
• Build and maintain positive relationships with customers to encourage repeat business.
• Collaborate with the sales and marketing teams to develop effective sales strategies.
• Stay informed about service updates, industry trends, and competitor activities.

Candidate Skills:

• Excellent interpersonal and communication skills.
• Good hands on experience in React JS
• Strong JavaScript fundamentals
• Knowledge of HTML5/CSS3 is plus.
• Knowledge in Natural Language Processing is plus.
• Knowledge of database technologies like Hadoop / MySQL / SQL / No SQL is a plus.
• Experience consuming RESTful APIs
• Enthusiastic in problems solving and is proactive.

Qualifications:

• MCA/BE/B.Tech

We are looking for a Business Development Executive. With good sales experience.

Roles & Responsibilities:-
1. Responsible for making outbound calls and understanding the needs of the market.
2. Build a strong relationship / trust with our users.
3. Understand the customer requirements and suggesting the right product to the customers.
4. Sell membership over the phone and achieve the targeted sales numbers & value, set quality parameters.
5. Understand the customer requirements, encourage them to upgrade our plans.
6. Address all the issues / grievances of the customer and provide the right solution.
7. Capture the insights from customer interactions and share it with the internal team.
8. Strictly adhere to the process requirements.

Required Candidate profile:-

1. Language skills - English / Hindi.
2. Product Knowledge.
3. Minimum of 6 Months - 2 years' experience in Tele sales / Tele calling / Telemarketing / Collections / Retention / Domestic BPO.
4. Great interpersonal and communication skills.
5. High levels of integrity, autonomy, and self-motivation
6. Basic computer skills - MS Excel, Word.

• Candidate: Female preferable. Hindi and English language Mandatory

1. Sr. Data Engineer:

 Core Skills – Data Engineering, Big Data, Pyspark, Spark SQL and Python

Candidate with prior Palantir Cloud Foundry OR Clinical Trial Data Model background is preferred

Major accountabilities:

• Responsible for Data Engineering, Foundry Data Pipeline Creation, Foundry Analysis & Reporting, Slate Application development, re-usable code development & management and Integrating Internal or External System with Foundry for data ingestion with high quality.
• Have good understanding on Foundry Platform landscape and it’s capabilities
• Performs data analysis required to troubleshoot data related issues and assist in the resolution of data issues.
• Defines company data assets (data models), Pyspark, spark SQL, jobs to populate data models.
• Designs data integrations and data quality framework.
• Design & Implement integration with Internal, External Systems, F1 AWS platform using Foundry Data Connector or Magritte Agent
• Collaboration with data scientists, data analyst and technology teams to document and leverage their understanding of the Foundry integration with different data sources - Actively participate in agile work practices
• Coordinating with Quality Engineer to ensure the all quality controls, naming convention & best practices have been followed

Desired Candidate Profile :

• Strong data engineering background
• Experience with Clinical Data Model is preferred
• Experience in
• SQL Server ,Postgres, Cassandra, Hadoop, and Spark for distributed data storage and parallel computing
• Java and Groovy for our back-end applications and data integration tools
• Python for data processing and analysis
• Cloud infrastructure based on AWS EC2 and S3
• 7+ years IT experience, 2+ years’ experience in Palantir Foundry Platform, 4+ years’ experience in Big Data platform
• 5+ years of Python and Pyspark development experience
• Strong troubleshooting and problem solving skills
• BTech or master's degree in computer science or a related technical field
• Experience designing, building, and maintaining big data pipelines systems
• Hands-on experience on Palantir Foundry Platform and Foundry custom Apps development
• Able to design and implement data integration between Palantir Foundry and external Apps based on Foundry data connector framework
• Hands-on in programming languages primarily Python, R, Java, Unix shell scripts
• Hand-on experience in AWS / Azure cloud platform and stack
• Strong in API based architecture and concept, able to do quick PoC using API integration and development
• Knowledge of machine learning and AI
• Skill and comfort working in a rapidly changing environment with dynamic objectives and iteration with users.

 Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision

Work in an exciting and challenging role at a leading credit rating company that is leveraging software and technology tools to change the face of credit rating in India!

Our client with nearly two decades of presence has established itself as the second-largest credit rating agency in India. They provide ratings in the financial sector, infrastructure sector, corporates, public finance, and MSME spaces. The company is headquartered in Mumbai and has regional offices at Ahmedabad, Bengaluru, Chandigarh, Chennai, Coimbatore, Hyderabad, Jaipur, Kolkata, New Delhi, Pune and Mauritius.

Our client also carries out grading of IPOs, assesses financial strength of shipyards, grades various courses of Educational institutions and provides grading services to Energy service companies. They are nurturing global opportunities and have made forays in different forms with 4 partners from Brazil, Portugal, Malaysia and South Africa.

As the Senior Manager (Ratings - BFSI), you will maintaining cases and assignments undertaken by group head in the year, managing Sector reports / criteria commentary publishing

What you will do:

• Ensuring Execution of projects
• Providing inputs and commitments towards strategic/ quality decision making
• Facilitating Development & improvement of methodology for sectors
• Minimising Sharp Rating Migration Cases/Rating Quality
• Ensuring quality and readability of rating report as well as rationale, press releases etc.
• Handling Complex situations
• Ensuring timely completion of rating assignments.
• Keeping track of changes in the respective sectors & and bringing important facts to managements notice.
• Presenting the case in the Rating Committee Meeting
• Maintaining MIS, quarterly results/ no default statement, rating reckoner etc.
• Leading & guiding the team of analysts working in the team.
• Monitoring and measuring productivity of team members
• Modelling the leadership behaviors and coaching and mentoring junior staff

What you need to have: