Python
Amazon Web Services (AWS)We are a rapidly expanding global technology partner, that is looking for a highly skilled Senior (Python) Data Engineer to join their exceptional Technology and Development team. The role is in Kolkata. If you are passionate about demonstrating your expertise and thrive on collaborating with a group of talented engineers, then this role was made for you!
At the heart of technology innovation, our client specializes in delivering cutting-edge solutions to clients across a wide array of sectors. With a strategic focus on finance, banking, and corporate verticals, they have earned a stellar reputation for their commitment to excellence in every project they undertake.
We are searching for a senior engineer to strengthen their global projects team. They seek an experienced Senior Data Engineer with a strong background in building Extract, Transform, Load (ETL) processes and a deep understanding of AWS serverless cloud environments.
As a vital member of the data engineering team, you will play a critical role in designing, developing, and maintaining data pipelines that facilitate data ingestion, transformation, and storage for our organization.
Your expertise will contribute to the foundation of our data infrastructure, enabling data-driven decision-making and analytics.
Key Responsibilities:
- ETL Pipeline Development: Design, develop, and maintain ETL processes using Python, AWS Glue, or other serverless technologies to ingest data from various sources (databases, APIs, files), transform it into a usable format, and load it into data warehouses or data lakes.
- AWS Serverless Expertise: Leverage AWS services such as AWS Lambda, AWS Step Functions, AWS Glue, AWS S3, and AWS Redshift to build serverless data pipelines that are scalable, reliable, and cost-effective.
- Data Modeling: Collaborate with data scientists and analysts to understand data requirements and design appropriate data models, ensuring data is structured optimally for analytical purposes.
- Data Quality Assurance: Implement data validation and quality checks within ETL pipelines to ensure data accuracy, completeness, and consistency.
- Performance Optimization: Continuously optimize ETL processes for efficiency, performance, and scalability, monitoring and troubleshooting any bottlenecks or issues that may arise.
- Documentation: Maintain comprehensive documentation of ETL processes, data lineage, and system architecture to ensure knowledge sharing and compliance with best practices.
- Security and Compliance: Implement data security measures, encryption, and compliance standards (e.g., GDPR, HIPAA) as required for sensitive data handling.
- Monitoring and Logging: Set up monitoring, alerting, and logging systems to proactively identify and resolve data pipeline issues.
- Collaboration: Work closely with cross-functional teams, including data scientists, data analysts, software engineers, and business stakeholders, to understand data requirements and deliver solutions.
- Continuous Learning: Stay current with industry trends, emerging technologies, and best practices in data engineering and cloud computing and apply them to enhance existing processes.
Qualifications:
- Bachelor's or Master's degree in Computer Science, Data Science, or a related field.
- Proven experience as a Data Engineer with a focus on ETL pipeline development.
- Strong proficiency in Python programming.
- In-depth knowledge of AWS serverless technologies and services.
- Familiarity with data warehousing concepts and tools (e.g., Redshift, Snowflake).
- Experience with version control systems (e.g., Git).
- Strong SQL skills for data extraction and transformation.
- Excellent problem-solving and troubleshooting abilities.
- Ability to work independently and collaboratively in a team environment.
- Effective communication skills for articulating technical concepts to non-technical stakeholders.
- Certifications such as AWS Certified Data Analytics - Specialty or AWS Certified DevOps Engineer are a plus.
Preferred Experience:
- Knowledge of data orchestration and workflow management tools
- Familiarity with data visualization tools (e.g., Tableau, Power BI).
- Previous experience in industries with strict data compliance requirements (e.g., insurance, finance) is beneficial.
What You Can Expect:
- Innovation Abounds: Join a company that constantly pushes the boundaries of technology and encourages creative thinking. Your ideas and expertise will be valued and put to work in pioneering solutions.
- Collaborative Excellence: Be part of a team of engineers who are as passionate and skilled as you are. Together, you'll tackle challenging projects, learn from each other, and achieve remarkable results.
- Global Impact: Contribute to projects with a global reach and make a tangible difference. Your work will shape the future of technology in finance, banking, and corporate sectors.
They offer an exciting and professional environment with great career and growth opportunities. Their office is located in the heart of Salt Lake Sector V, offering a terrific workspace that's both accessible and inspiring. Their team members enjoy a professional work environment with regular team outings. Joining the team means becoming part of a vibrant and dynamic team where your skills will be valued, your creativity will be nurtured, and your contributions will make a difference. In this role, you can work alongside some of the brightest minds in the industry.
If you're ready to take your career to the next level and be part of a dynamic team that's driving innovation on a global scale, we want to hear from you.
Apply today for more information about this exciting opportunity.
Onsite Location: Kolkata, India (Salt Lake Sector V)
Shubham Vishwakarma
Full Stack Developer - Averlon
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REVIEW CRITERIA:
MANDATORY:
- Strong Technical Support Leader profile
- Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
- 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
- Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
- Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
- Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
- Effectively coordinate with architects and engineering heads
- Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
- Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
- Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership
PREFERRED:
- Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries
ROLES AND RESPONSIBILITIES:
As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.
YOU WILL-
Incident & Ticket Management:
- Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
- Ensure customer issues are responded to and resolved within defined SLAs
- Drive prioritization, root cause resolution, and engineering coordination across product teams
- Personally manage and de-escalate high-severity issues with customers and internal teams
Process & Metrics Ownership:
- Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
- Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
- Establish strong feedback loops to engineering/product based on recurring issues
RCA & Knowledge Management:
- Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
- Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
- Build and maintain a knowledge base to improve internal resolution efficiency
Customer Interaction:
- Engage with enterprise customers on complex or long-running tickets
- Serve as a trusted escalation point for strategic clients
- Collaborate with Customer Success and Implementation teams for seamless client experience
Collaboration & Leadership:
- Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
- Build and mentor a lean L3 support team or tiger squads when required
- Drive a culture of accountability, learning, and proactiveness in technical support
IDEAL CANDIDATE:
- 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
- Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
- Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
- Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
- Excellent communication skills—able to speak fluently with both customers and engineers
- Data-driven mindset for reporting, insights, and stakeholder updates
- Experience working in retail tech, ERP, or platform businesses is a big plus
PERKS, BENEFITS AND WORK CULTURE:
- Comprehensive health insurance coverage.
- Excellent rewards and recognition policy.
- Transparent compensation policy with no unnecessary deduction in CTC.
- Annual company off-site and a variety of events, celebrations throughout the year.
- Travelling opportunities between our offices across the country.
- Annual company walkathon & related sporting events.
- Quarterly Coffee with CEO.
Hi all,
We are seeking a highly motivated and experienced Business Development Executive to join our team. The successful candidate will be responsible for identifying new business opportunities.
Exp : 1+ yrs
Location : Mohali
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JavascriptR360 powers a data-driven customer engagement ecosystem that enables the worlds leading organisations to earn customer loyalty every day.
For over 10 years, R360s loyalty and reward platforms have driven ambitious loyalty programs for some of the worlds biggest brands including Axis Bank, Standard Chartered Bank, HDFC Bank and Emirates National Dubai Bank. We have 500+ global retail partnerships and offer our clients reward programs, nuanced customer segmentation, data-centric campaigns, and big data analytics.
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LaravelJavascriptWe are looking for a motivated PHP / Laravel Developer to come join our agile team of professionals.
If you are passionate about technology, constantly seeking to learn and improve your skillset, then you are the type of person we are looking for!
We are offering superb career growth opportunities, compensation, and benefits.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon