We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.
Work Mode
• Work at the office - Bangalore Location
• 6 days/week
• Rotational shifts between 7:00 AM – 10:00 PM
Job Description:
Key Responsibilities
• Lead, mentor, and manage a team of senior and junior customer support associates
• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures
• Handle escalations with a customer-first mindset and ensure resolution end-to-end
• Maintain high standards of customer communication (clarity, empathy, accuracy)
• Plan and manage rosters, shift coverage, and hybrid team coordination
• Track productivity, adherence, attendance, and overall team performance
• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets
• Identify recurring issues and drive process improvements to reduce repeat tickets
Key Result Areas
• SLA adherence: Consistent response and resolution performance
• Ticket closure & backlog: High closure rate and reduced aging/pending tickets
• Customer experience: Improved CSAT and reduced repeat contacts/escalations
• Escalation handling: Faster resolution and better ownership on critical cases
• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps
• Team performance: Regular coaching and measurable improvement in productivity/quality
• Stakeholder coordination: Faster dependency closure and better cross-team collaboration
Mandate Skills :
• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)
• Strong people management skills (handling senior + junior associates)
• Excellent written and verbal communication with a customer-first mindset
• Proactive ownership, strong time management, and ability to multitask
• Comfortable with rotational shifts, rosters, and hybrid team management
• Strong stakeholder management and ability to drive closure across teams
• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus
Shubham Vishwakarma
Full Stack Developer - Averlon
About Enlight Now Healthcare Pvt Ltd
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Key Responsibilities:
Project Planning & Coordination:
• Develop detailed project plans for product procurement and delivery of material to jobsite.
• Coordinate with internal teams (design, procurement, logistics, finance, etc.) and external vendors.
• Oversee multiple supply chain projects simultaneously, ensuring timelines and budgets are met.
Client & Stakeholder Communication:
• Serve as the main point of contact for hospitality clients throughout the project lifecycle.
• Provide regular updates to stakeholders on progress, risks, and milestones.
Vendor & Supplier Management:
• Collaborate with approved vendors to ensure timely production and quality compliance.
• Evaluate supplier performance and support procurement team in sourcing decisions.
Logistics & Delivery:
• Manage the scheduling of shipments and delivery to hotels, resorts, or restaurant properties.
• Monitor and resolve any issues related to shipping, customs clearance, or last-mile delivery.
Quality Control & Compliance:
• Ensure products meet required quality and brand standards.
• Adhere to safety, sustainability, and compliance regulations relevant to hospitality supply.
Budget Management:
• Track project costs and variances against budget forecasts.
• Support cost-saving initiatives and report financials as required.
Issuing Sales Orders and Purchase Orders:
• Coordinate with vendors and internal stakeholders to facilitate the issuance of sales orders and purchase orders for materials and services.
• Raising payment timely payment request.
Excel Skills:
• Utilize advanced Excel skills to manage project data, track expenses, and generate reports for analysis.
• Prepare and share expediting reports and project related reports and share with the stake holders.
Bid Revisions:
• Coordinate bid revisions with vendors and internal stakeholders to ensure alignment with project requirements and budget constraints.
• Prepare Change Orders and creating budget for same.
Project Documentation & Close Out Report
• Maintain comprehensive documentation of project activities, including contracts, purchase orders, and correspondence with vendors.
• Prepare project close out reports.
Qualifications:
• Bachelor's degree in architecture, civil engineering, construction management, or a related field.
• 3–5+ years of project management experience in hospitality, supply chain, procurement or site execution works in commercial or residential projects.
• PMP certification or equivalent is a plus.
• Knowledge of FF&E, OS&E, or hospitality procurement preferred.
Skills & Competencies:
• Strong organizational and time management skills.
• Proficiency in project management tools (e.g., MS Project, Monday.com, Asana).
• Excellent communication and negotiation skills.
• Analytical and problem-solving abilities.
• Ability to manage multiple projects under tight deadlines.
Requirements:
1. Background in Civil/Architecture/Interior Design: Bachelor’s degree or equivalent experience in a relevant field.
2. Excellent Communication Skills: Strong verbal and written communication skills in English, with the ability to interact effectively with internal teams and external vendors.
3. Interiors Experience: Previous experience in interior design projects, with a solid understanding of materials, finishes, and construction processes.
4. Estimation Experience: Proficiency in project estimation techniques, with the ability to accurately forecast costs and timelines.
5. Excel Skills: Advanced proficiency in Microsoft Excel, including functions, formulas, and data analysis tools.
6. Vendor Management: Demonstrated experience in coordinating with vendors, negotiating contracts, and resolving issues in a timely manner.
Python
JavaStrong Senior Backend Engineer profiles
Mandatory (Experience 1) – Must have 5+ years of hands-on Backend Engineering experience building scalable, production-grade systems
Mandatory (Experience 2) – Must have strong backend development experience using one or more frameworks (FastAPI / Django (Python), Spring (Java), Express (Node.js).
Mandatory (Experience 3) – Must have deep understanding of relevant libraries, tools, and best practices within the chosen backend framework
Mandatory (Experience 4) – Must have strong experience with databases, including SQL and NoSQL, along with efficient data modeling and performance optimization
Mandatory (Experience 5) – Must have experience designing, building, and maintaining APIs, services, and backend systems, including system design and clean code practices
Mandatory (Domain) – Experience with financial systems, billing platforms, or fintech applications is highly preferred (fintech background is a strong plus)
Mandatory (Company) – Must have worked in product companies / startups, preferably Series A to Series D
Mandatory (Education) – Candidates from Tier - 1 engineering institutes (IITs, BITS, are highly preferred)
Job description
About Watch Your Health:
Watch Your Health is a leading digital health platform focused on preventive care, health engagement, and telehealth services. We empower individuals through personalized wellness plans, smart health tracking, and remote consultations.
Job Summary:
We are seeking a qualified and enthusiastic Dietician to join our Tele counselling team. You will provide remote nutrition guidance and lifestyle counselling to clients via calls, video sessions, and chat, helping them achieve their health goals through personalized diet plans, education, and motivation.
Key Responsibilities:
Conduct telephonic or video consultations with clients to assess dietary needs, medical history, and lifestyle factors.
Create and deliver personalized diet plans based on individual health goals (weight loss, diabetes, cholesterol, etc.).
Track progress, address queries, and follow up regularly to ensure adherence and motivation.
Educate clients on healthy eating habits, label reading, and long-term nutrition strategies.
Use Watch Your Health’s platform to document cases, track data, and engage users.
Collaborate with health coaches, doctors, and tech support for integrated care.
Participate in webinars, content creation, and digital campaigns as needed.
Requirements:
Bachelor’s or Master’s degree in Dietetics, Nutrition, Food Science, or a related field.
Registered Dietician (RD) or equivalent certification preferred.
Strong verbal communication skills in English and regional languages (e.g., Hindi, Marathi, etc.).
Basic understanding of chronic lifestyle diseases (e.g., diabetes, hypertension, obesity).
Comfortable using mobile apps, chat platforms, and tele health tools.
Friendly, empathetic, and goal-oriented approach to patient care.
Desirable Skills:
Prior experience in tele counselling or online diet consultation.
Familiarity with health monitoring devices and digital health tools.
Ability to explain complex health topics in simple, motivating language.
Time management and ability to handle multiple clients.
About JNJ Technologies
• Our company name is JNJ Technologies & Services. It is
based out of Andra Pradesh, Vijayawada startup
company. We have started in 2023, And it is servicesbased company for 2 wheelers and 4 wheelers
• We are dealing with subscription plan of Bike & Car
Subscription package start from 4999-21,999.
• We are having verities of subscription plan variable in
duration.
• We offer a wide range of services including vehicle body
repair, brake repair, vehicle grooming, and 24/7
breakdown assistance.
Django
Git
Angular (2+)You will be responsible for:
1) Defining the technical specifications and architecture along with overall technical product infrastructure.
2) Provide creative and unique solutions to accommodate for the versatility and customizations during product development.
3)The role would expect you to code and/or conduct code reviews so experience in Django or similar languages would be useful.
4) Managing a team of engineers and developers; ensuring quality is met at every process of the development and deployment phases.
5) Recruitment and building a team of a good mix of talent would be necessary.
6) Managing AWS servers to track/monitor/optimize resource utilization and upgrade servers when necessary.
7) Extensive engineering expertise in the areas of tooling, specifications, product maintenance, budgeting and software products.
8) Ability to understand and collaborate on complete product lifecycle from concept to execution.
9) Implementation of new technologies to optimize product quality and usage.
Current Tech Stack:
The application is currently a fully responsive Web Application built on Django and Django REST API Framework along with AngularJS. It's a fully functional API hosted on AWS servers.
Hello,
Greetings for the day !!!
We are hiring "Operations & Logistics Executive" for one of the UK based online marketplace @ Bangalore !!!
Position: Operations & Logistics Executive
Introduction:
- It is an online marketplace which offers a refreshing new way to search and order fresh, authentic, and healthy home cooked food.
- It offers a unified way for foodies to find home cooked food and a simple, intuitive way of selling home food for chefs.
- The service is live across the UK and is entering the Indian market
Below are details of the role:
- The operations person will work alongside both internal and external suppliers to ensure smooth and efficient operations
- Manage stock levels, ensure deliveries are dispatched on time
- Manage the working relationship with our logistics provider
- Monitor the routes and ensure they are being run most optimally while holding our logistics provider accountable for any delayed/missed deliveries
- Act as the operational contact between local operations, suppliers, and the logistics companies
- Good communicator in English, Kannada and Hindi
Experience: 2+ years
Work Mode: Hybrid
Working Days: Monday to Friday
Working Shift: General Shift
Location: HSR Layout, Bangalore
Thank You & Regards,
Shraddha Kamble
Vue.js
AngularJS (1.x)Angular (2+)
React.js
Javascript- Strong core Java skills
- Experience of web development with spring MVC or 3+ years with Spring Boot micro services
- Excellent knowledge of Spring Framework (3 and above) and a clear understanding of dependency injection
- Good understanding of Hibernate/JPA and Object-relational mapping, including performance considerations
- Experience with build tools such as Maven, gradle
- Continuous Integration- Jenkins/Gitlab Cli
- Experience developing REST based web services
- Experience integrating systems using a wide variety of protocols like REST, SOAP, JSON and a number of others
- Proven ability to understand and troubleshoot large systems, drilling down to code level to identify the root cause of issues
- Source Code Management- Git, BitBucket, Subversion
- Experience with agile tools and methodologies (eg Scrum, Confluence, JIRA)
- Excellent communication skills- written & oral
- Must be able to work in a team environment with minimal supervision, comfort with collaboration, open communication and reaching across functional borders.
- Significant experience of agile development practices - TDD, BDD, automated builds, continuous integration, tooling to monitor code quality
Angular (2+)React.jsAngularJS (1.x)JavascriptVue.jsAs a Front End Developer, you will be responsible for implementing visual elements that are visible from the computer users vantage point within a web application. You will combine the art of design with the science of programming. You will be responsible for the translation of UI/UX design wireframes to actual code. There are times you will be expected to work independently to meet tight deadlines following design guidelines.
An ideal candidate will have a relevant Engineer Degree and have a minimum of 3 years of experience in a similar role. You will have a good understanding of SEO and be expert level with Git or other version control tool. Additional proficiency with programming languages and ability to work independently are key for this role.
React NativeJavascript
NodeJS (Node.js)We are looking for talented front-end developers who can help us in enabling our customers deliver excellent experiences to end users. As a customer experience management firm , we are constantly enhancing user experiences in several of our customers' online platforms. The role of a front-end developer in our teams is crucial in realizing our design solutions without any loss in translation. We are looking for developers who can contribute in building the best in class digital experiences through the right use of frameworks , technologies and code.
Key Skills:
2+ years of professional Mobile Development experience Core strength with React or React Native Experience with Typescript, Redux, Node.JS is desired Proficiency with Native iOS or Android App Development (both would be a major plus) Knowledge of App deployment processes through Apple App Store or Google Play Store A working understanding and experience of Test-Driven Development and CI/CD best practices Ability to use a wide variety of open-source technologies and cloud services (experience with AWS is a plus)
About Moonraft Innovation Labs
We are here to advance human experience through design-driven innovation. Design, to us, is all
about creating new meanings, while art is about self expression and emotive appeal. Bringing these
two creative disciplines together and operating at their intersection with business and technology, we
drive business innovations with differentiating customer experience.
We place the human at the center, bringing quantitative and qualitative techniques together to
develop consumer insights. Our techno-creative team, bridging consumer insights, business
understanding and advanced technology skills, then builds humanistic technology solutions.
We believe experimentation is at the core of every innovation. Radical innovation, in our view, is
just an event recognized in hindsight when a number of trial-and-error attempts spark off a
breakthrough. Our approach embraces rapid prototyping and empirical evidence in everything we
do. As the name says, we are Moonraft Innovation Labs, driving innovation through
experimentation.
"Rafters", who inhabit Moonraft, recognize only idea as the boss. They live by imagination,
simplicity and speed. Our egalitarian culture and environment are designed for rafters to thrive and
deliver elegant solutions for complex problems.
PythonNodeJS (Node.js)Senior Manager – LeadSquared Apps Marketplace
LeadSquared is one of the top cloud-based sales execution SaaS platforms. The platform is used by over 40,000 users across 25 countries to grow their businesses. The business is growing well across multiple geographies in financial services, healthcare, education and other consumer services.
Apps Marketplace
To serve multiple industries and geographies, it is critical to have a strong integration and product extension strategy to meet specific customer needs. That is where our apps marketplace comes in, which currently has about 30 apps solving various micro-integration or functionality extension needs. With the kind of growth we are seeing, we need to build many more apps, and more importantly bring in partners who can seamlessly build and integrate their apps in our marketplace.
The Role
We are looking for an energetic and passionate individual to lead our Apps Marketplace effort:
- Build a team and drive the effort of building and maintaining strategic apps (ones which need to be inhouse) such as cloud telephony integration, SMS, email integration and Google/Facebook ads.
- Work with our platform group to ensure the apps marketplace framework is partner ready, and it is easy to add new apps
- Educate and collaborate with potential dev partners so they can contribute to LeadSquared apps marketplace
Key Requirements
The ideal candidate would have experience of designing, building, testing and releasing several cloud-based business applications, end-to-end. Experience of leading small teams, strong sense of ownership, working collaboratively with different teams and expertise in setting up strong engineering process are critical. Other requirements include:
- 6+ full-stack experience in building cloud-based web applications using any of .NET/Java/Python/PHP/Node.js. Some experience in C# and ASP.NET important
- Solid understanding of architecture, design, development, test and release of web applications, REST APIs and application integrations
- Experience in working on AWS with good understanding of various managed services
- Proven experience of project planning, estimation and execution
- Strong knowledge of build and release process
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon