Team Lead - Customer Support

Palo Alto TAC Engineer

Department: Technical Assistance Center (TAC)

Location: Bangalore

Job Type: Full-Time

Company Name

Inflow Technologies

Company Website

https://inflowtechnologies.com/

Company details

Founded in 2005, Inflow Technologies is a niche player in the IT Infrastructure Distribution Services industry providing Value Added Distribution in Networking, Cyber Security, Unified Communications and Collaboration, AIDC, Surveillance, Server, Storage & Software related Products & Services in India/South Asia.

Inflow is headquartered in Bangalore with presence across 20+ locations, enabling resellers to design, deploy and adopt IT Infrastructure solutions to facilitate their customer needs. This initiative, supported by a strong technical team of 120+ certified resources, assists channel partners throughout their sales cycle.

Inflow has an annual run-rate revenue of USD 700+ Million.

Location: Bangalore

Mode of Working: Work Form Office

Days of Working: 5 Days a week

Responsibilities

About the Role:

We are looking for an experienced and technically skilled TAC (L1+) to join our Palo Alto Networks support team. 

Key Responsibilities:

• Advanced Troubleshooting & Escalations:
• Handle and lead resolution of highly complex L1+ support cases across Palo Alto Networks technologies (e.g., NGFW, Panorama, GlobalProtect, Prisma, Cortex).
• Technical Leadership:
• Act as a go-to expert for L1/L2 engineers, providing technical mentorship, guidance, and support.
• Collaboration:
• Work closely with Engineering, QA, and Product Management teams to drive product improvements and bug fixes based on customer feedback and recurring issues.
• Root Cause Analysis (RCA):
• Conduct thorough analysis of recurring issues and drive permanent corrective actions.
• Customer Communication:
• Interface directly with enterprise customers, ensuring timely and accurate communication throughout the support lifecycle, especially for high-severity incidents.
• Knowledge Sharing:
• Create and maintain detailed technical documentation, knowledge base articles, and troubleshooting guides.
• Incident Management:
• Assist in managing P1/P2 incidents and ensure proper escalation paths and resolution workflows are followed.
• Training & Development:
• Deliver internal training sessions for TAC team members and contribute to skills development programs.

Interview process

2 Rounds - 1st is Virtual (1 round can be face-to-face)

Skills:

Required Skills & Qualifications:

• 4+ years in a technical support or network/security engineering role.
• Expert-level knowledge of Palo Alto Networks products and technologies.
• Deep understanding of networking concepts (TCP/IP, BGP, OSPF, NAT, VPNs, DNS).
• Experience with security concepts (firewalls, IDS/IPS, threat prevention, SSL decryption).
• Familiarity with tools such as CLI, packet capture analysis (Wireshark), syslog, and debug commands.
• Strong communication and customer-facing skills.

Preferred Skills and Certifications:

• Palo Alto Networks certifications such as PCNSE or PCCSE.
• Experience with cloud security (AWS, Azure, GCP) and Prisma Access or Prisma Cloud.
• Hands-on experience with automation/scripting (Python, REST APIs, Ansible) is a plus.
• ITIL or similar framework experience is beneficial.

Any other additional information

Commitment Clause of 3 Years

position Summary

§  Title: UI Developer

§  Location: Bangalore

§  Type: Full Time

§  Qualifications: Bachelor’s/Master’s degree in computer science/Information Science

§  Experience: 4to 7 years

Development skills

§  Top-notch programming skills and in-depth knowledge of modern HTML/CSS, JavaScript

§  Hands-on experience in React JS, ECMAScript (ES5,ES6/above)

§  Experience in Unit and E2E test automation (preferably Jest &Cypress)

§  Knowledge of web components and different component patterns

§  Experience using a state management library (Redux, Context API)

§  A solid understanding of how web applications work including security, session management, performance, and best development practices

§  Adequate knowledge of Object-Oriented Programming and web application development

Methodologies

§  Git, Jenkins

§  Test driven development

Good to have

§  Very good at programming and debugging for cross- browser compatibility and accessibility code

§  Unit testing experience on tools such as chai, mocha, jasmine

§  Reusable components development that can be used across web/ mobile applications.

§  Build tools such as webpack, grunt, gulp, babel

Other skills

§  Collaborate with business partners to gather requirements, implement new functionality, and drive continuous improvements

§  Excellent written, communication & presentation skills

§  Strong analytical skills and enjoys solving complex technical problems.

§  Participate in all phases of software life cycle including architecture, technical design, implement, test, and launch

§  You enjoy wearing multiple hats and roles, and titles are not important to you.

§  You enjoy doing it right first time and utilize tools & techniques to constantly excel in what you work to deliver it on time.

§  You are comfortable working under strict confidentiality agreements and often behind the-scenes.

§  You are self-organized and manage time and resources well.

§  Work independently and as part of a team

§  You are constantly growing your own knowledge, and helping to grow the knowledge of others

About the firm:

Sustainability lies at the core of Stantech AI, our vision is to empower organisations to derive actionable insights: effectuating a smarter way of working. We operate on the premise that each firm is unique and as such requires its own idiosyncratic solutions. Putting this principle into practice, we deliver tailor made solutions to digitalise, optimise, and strategise fundamental processes underpinning the client organisations. For more information, please refer to our website: www.stantech.ai.

Position Overview

We are seeking a skilled React Native Mobile Developer with a minimum of 3 years of professional experience to join our dynamic team. The ideal candidate will have a strong design sense and proven expertise in developing scalable, high-performance mobile applications—especially in the enterprise domain (e.g., sales team apps, sales CRM, purchase modules, and similar solutions). You will work closely with our cross-functional teams to translate requirements into compelling features and ensure seamless user experiences.

Key Responsibilities:

· Design & Development: Build and maintain robust, efficient, and scalable mobile applications using React Native for both iOS and Android platforms.

· Collaboration: Work with cross-functional teams (Product, Design, QA, etc.) to identify user needs and incorporate feedback effectively.

· Code Quality: Write clean, maintainable, and well-documented code. Follow best coding practices and maintain compliance with organizational guidelines.

· Performance Optimization: Optimize app performance for speed and responsiveness; troubleshoot and debug to maintain smooth user experiences.

· Integration: Collaborate with backend teams to integrate RESTful APIs and other third-party services into mobile applications.

· Continuous Improvement: Stay updated with the latest industry trends and best practices in mobile development, ensuring the continuous improvement of apps.

Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Proven experience as a React Native Developer with a strong portfolio of released applications on the App store or the Android market.

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.

• Knowledge of mobile app development life cycle, and experience with performance and memory tuning tools.

• Strong understanding of handling various mobile device capabilities such as GPS, battery optimization, and data connectivity toggles (e.g., airplane mode).

• Familiarity with cloud message APIs and push notifications.

Financial Package:

• Rs. 10-20 Lakhs per annum, contingent on work experience.

Industry

Function: Software Engineering → Backend Development

• Python
• Flask

Requirements:

• Should be a go-getter, ready to shoulder more responsibilities, shows enthusiasm and interest in work.
• Excellent core Python skills including threading, dictionary, OOPS Concept, Data structure, Web service.
• Should have work experience on following stacks/libraries: Flask
• Familiarity with some ORM (Object Relational Mapper) libraries
• Able to integrate multiple data sources and databases into one system
• Understanding of the threading limitations of Python, and multi-process architecture Familiarity with event-driven programming in Python
• Basic understanding of front-end technologies, such as Angular, JavaScript, HTML5 and CSS3
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Understanding of accessibility and security compliance
• Experience in both RDBMS(MySQL), NoSQL databases (MongoDB, HDFS, HIVE etc) or in-memory caching technologies such as ehcache etc is preferable.

Please find the Job Description for C/C++.

Mandatory Skills

-Must have experience and Good understanding about pointers & memory in C/C++

-Must have experience in Unix/Linux IPC (semaphore, shared memory, socket, multi thread)

-Must have Debug skills : gdb, coredump analysis, network packet analysis

-Must have experience in Source code syntax parser (Preferably lex, yacc, bison, etc.)

-Must have worked on build tools : Makefiles, make, etc.

-Database : Preferably Oracle Good at SQL and stored procedures

Optional Skills

-Telegram development using C/C++

-Finance/Industry domain knowledge

-Japanese speaking skills

• Responsibilities:Troubleshoot and report RCA, propose solutions(how to fix)
• Debug identified problems and provide fixes swiftly
• Ability to write clear and concise documentation
• To understand and maintain legacy codebase
• Individual contributor, but also works closely with junior developers
• Review source code developed by peers
• Proactive to suggest and implement improvements on current products
• Design and develop new features based on requirement document

Location-Bangalore

Please share your updated resume to proceed further.

Thanks & Regards

Shruti(Assistant Executive-HR)

Nichi-In Software Solution Pvt Ltd

URL:- www.nichi.com

JOB SUMMARY

Take part to the development and the maintenance of the FM SAAS Platform.

·    Write technical designs (conception, architecture, data model)

·    Maintain/enhance CI/CD processes ( Basic Knowledge is mandatory)

·    Develop and maintain the platform

·    Support UI developers

·    Identify and resolve incidents

·    Representing FM in global UI architecture meetings

JOB RESPONSIBILITIES

Customers

Delight our customers by:

·      Delivering high quality, bug free software

·      Respecting customer commitments

·      Respecting UX designs

·      Assisting operations (incl. support, delivery and pre-sales) with subject matter expertise when needed

·      Providing expected effort to solve customer issues

• Understanding fully the FM Strategy

Teamwork

Work together by:

·      Providing a transparent reporting to both the scrum team and the UI team

·      Helping other team members to achieve their commitments

·      Sharing knowledge

·      Driving other UI developers

• Working closely with his/her scrum team
• Working closely with the FM UI team
• Working closely with QA
• Working closely with SRE
• Working closely with the global UI team
• Working closely with the UX team

Innovate

Innovating by:

·      Keeping in touch with latest technologies

·      Sharing (business/technical) ideas with the team and the management

·      Proposing new development tools

·      Proposing enhancement to our CI/CD processes

Improve (KPI’s)

Constantly improving by:

·      Being proactive and autonomous

·      Actively participating to retrospective

·      Communicating with other BT UI teams

·      Helping others

SKILLS, KNOWLEDGE AND EXPERIENCE REQUIRED

Required Skills

·      IT Master’s Degree or equivalent such as Engineering school

·      Strong/proven knowledge of Javascript development language

·      Strong/proven knowledge of React and its usual ecosystem

·      Basic knowledge of Docker

·      Strong analytical and algorithmic skills

·      Strong communication skills

·      Autonomy

·      Adaptability

·      Team working skills

·      Ability to propose and discuss API contract with backend tech leads

·      Heightened sense of client service

·      Quality and documentation

·      Sense of responsibility

·      Strong attention to detail

Good to have Skills

·      Rigorous, methodical and organized

·      Ability to work both independently and within a team

·      Knowledge about Single spa

·      Knowledge about Kubernetes

·      Knowledge about GitLab

·      Knowledge about ArgoCD

·      Knowledge of SWIFT banking environment would be an advantage

·      Knowledge of Open Banking would be an advantage

·      Mastery in software engineering tools

At Divami, User comes first! As a Sr. UI Designer, you'll be responsible for creating amazing user experiences. The candidate should have an eye for clean and artful design, possess superior UI skills and be able to translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces.
RESPONSIBILITIES:

• Collaborate with product management and engineering to define and implement innovative solutions for the product direction, visuals and experience

• Execute all visual design stages from concept to final hand-off to engineering

• Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks

• Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas

• Present and defend designs and key milestone deliverables to peers and executive level stakeholders

• Conduct user research and evaluate user feedback

• Establish and promote design guidelines, best practices and standards

REQUIREMENTS:

• Proven UI experience

• Demonstrable UI design skills with a strong portfolio

• Solid experience in creating wireframes, storyboards, user flows, process flows and site maps

• Proficiency in Photoshop, Illustrator, Omni Graffle, or other visual design and wire-framing tools

• Excellent visual design skills with sensitivity to user-system interaction

• Ability to present your designs and sell your solutions to various stakeholders.

• Ability to solve problems creatively and effectively

• Up-to-date with the latest UI trends, techniques, and technologies

WORK EXPERIENCE AND EDUCATIONAL QUALIFICATIONS:
6+ yrs of strong UI Experience (preferably from Design Studios)
Full Time Design Degree (Bachelor's/ Master's in Visual/ Communication Design/ UI Design)