
We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.
Work Mode
• Work at the office - Bangalore Location
• 6 days/week
• Rotational shifts between 7:00 AM – 10:00 PM
Job Description:
Key Responsibilities
• Lead, mentor, and manage a team of senior and junior customer support associates
• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures
• Handle escalations with a customer-first mindset and ensure resolution end-to-end
• Maintain high standards of customer communication (clarity, empathy, accuracy)
• Plan and manage rosters, shift coverage, and hybrid team coordination
• Track productivity, adherence, attendance, and overall team performance
• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets
• Identify recurring issues and drive process improvements to reduce repeat tickets
Key Result Areas
• SLA adherence: Consistent response and resolution performance
• Ticket closure & backlog: High closure rate and reduced aging/pending tickets
• Customer experience: Improved CSAT and reduced repeat contacts/escalations
• Escalation handling: Faster resolution and better ownership on critical cases
• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps
• Team performance: Regular coaching and measurable improvement in productivity/quality
• Stakeholder coordination: Faster dependency closure and better cross-team collaboration
Mandate Skills :
• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)
• Strong people management skills (handling senior + junior associates)
• Excellent written and verbal communication with a customer-first mindset
• Proactive ownership, strong time management, and ability to multitask
• Comfortable with rotational shifts, rosters, and hybrid team management
• Strong stakeholder management and ability to drive closure across teams
• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

Similar jobs
Location: Noida Sector 02
Working Days: Monday to Friday (5 Days Working)
Working Hours: 9:00 AM – 5:00 PM
Experience Required: Minimum 2+ years full-time experience
Role Overview
We are looking for a dynamic and result-oriented HR Execuitve/Account Manager who can effectively
manage client hiring requirements, coordinate with internal recruitment teams, and ensure smooth HR
operations. The ideal candidate should have strong recruitment expertise, sourcing skills, client
relationship management experience, and the ability to handle multiple responsibilities across recruitment
and HR functions.
Key Responsibilities
Recruitment & Talent Acquisition:
Handle end-to-end recruitment processes for multiple client requirements.
Source, screen, and shortlist quality candidates through various channels such as job portals, LinkedIn,
references, and networking.
Coordinate with recruitment teams to ensure timely delivery of quality candidate profiles.
Maintain strong pipelines for ongoing and future hiring needs.
Schedule interviews, follow up with candidates, and manage offer coordination.
Client & Account Management:
Manage multiple client accounts and maintain strong professional relationships.
Understand client hiring needs and provide suitable talent solutions.
Share relevant, high-quality candidate profiles aligned with client expectations.
Ensure seamless communication between clients, candidates, and internal teams.
Handle client feedback, reporting, and regular hiring updates.
Team Coordination & Leadership:
Coordinate and manage the internal recruitment team to ensure timely closure of client requirements.
Assign roles, monitor team performance, and ensure quality candidate delivery.
Guide recruiters on sourcing strategies, candidate screening, and client expectations.
HR Operations:
Manage employee attendance, leave records, and salary coordination.
Support payroll processing and salary release activities.
Maintain HR documentation and employee records.
Assist in basic HR administrative tasks and compliance processes.
Required Skills & Qualifications:
Minimum 1-2 years of full-time experience in recruitment, HR operations, or account management.
Strong experience in sourcing and recruitment coordination.
Prior experience in handling multiple clients and account management is highly preferred.
Excellent verbal and written communication skills.
Strong interpersonal and stakeholder management abilities.
Ability to work in a fast-paced environment and manage multiple priorities.
Proficiency in MS Office, recruitment tools, and HRMS platforms is an advantage.
MBA in HR or related field will be an added advantage.
Preferred Candidate Profile:
Highly organized and process-driven professional.
Strong negotiation and relationship-building capabilities.
Solution-oriented mindset with excellent coordination skills.
Passionate about recruitment, workforce development, and people management.
Interested? Let’s Connect!
on my linkedin
Flutter Developer (5 to 10 Years’ Experience)
Company: Miror (Miror Therapeutics Private Limited)
Location: Bengaluru, Karnataka : On-site
Employment Type: Full-time
Experience: 5-10 years
Website: miror.in | iOS App | Android App
About Miror
Miror is India's leading perimenopause and menopause care platform — a 360° care network that has already helped 75,000+ women prioritize their health. Featured in Forbes India, Business Standard, and other leading publications, we bring together 100+ doctors across gynaecology, mental health, nutrition, oncology, and sexual health, along with India's first dedicated HRT Centre of Excellence, a thriving women's community, science-backed supplements, and the Tiara rewards program.
Our mobile app is at the heart of this experience — enabling online doctor consultations, personalized onboarding and care plans, curated health content, community engagement, and a rewards dashboard. We're on a mission to help millions more women, and we're looking for a Flutter developer who wants their code to genuinely improve lives.
About the Role
We are looking for an experienced Flutter Developer to own the development and delivery of the Miror app on both Android and iOS. You'll work closely with product, design, and backend teams to ship features across consultations, community, commerce, rewards, and health tracking — with the polish and reliability a healthcare product demands.
Key Responsibilities
Design, build, and maintain high-quality, scalable features in our Flutter app across Android and iOS
Own features end-to-end: from requirement discussions and UI implementation to release and post-launch monitoring
Build and refine core user journeys — onboarding, OTP-based authentication, doctor consultation booking, video consultations, community feeds, in-app purchases/shop, and the rewards dashboard
Integrate REST APIs and third-party SDKs (payments, video calling, chat, push notifications, analytics)
Implement robust state management and clean, testable architecture
Optimize app performance, startup time, and stability; drive down crash rates using Firebase Crashlytics
Manage releases to the Google Play Store and Apple App Store, including versioning and CI/CD
Write unit, widget, and integration tests; participate in code reviews
Handle health data responsibly with strong attention to security and user privacy
Mentor junior developers and contribute to engineering best practices
Required Skills & Qualifications
5-10 years of professional mobile development experience, with at least 2_3 years building production apps in Flutter/Dart
· Proven track record of shipping and maintaining apps on both the Play Store and App Store (share links to your published apps)
· Strong understanding of Flutter internals: widget lifecycle, rendering, isolates, and platform channels
· Hands-on experience with state management (Bloc, Riverpod, Provider, or GetX)
· Solid experience integrating RESTful APIs and handling authentication flows (OTP, tokens, sessions)
· Experience with Firebase services (Auth, FCM, Crashlytics, Analytics, Remote Config)
· Experience integrating payment gateways (Razorpay, PayU, or similar) and in-app purchase flows
· Proficiency with local storage (Hive, SQLite, shared_preferences) and offline-first patterns
· Strong grasp of Git, code review workflows, and agile development practices
· Understanding of app security, deep linking, and push notification handling — sensitivity to handling personal health data is a strong plus
Nice to Have
Experience in healthtech, telemedicine, or community/social apps
Experience with video consultation SDKs (Agora, Twilio, 100ms, Zoom SDK) or real-time chat
Native Android (Kotlin) or iOS (Swift) experience for platform-specific work
Experience with CI/CD tools (Codemagic, Fastlane, GitHub Actions, Bitrise)
Backend familiarity (Python, Node.js) or understanding of API design
Experience with complex animations, custom painters, and pixel-perfect UI
Prior experience in an early-stage or fast-scaling startup
www.miror.in
www.sohamenergy.in
Responsibilities
- Developing user-facing applications using Vue.js
- Building modular and reusable components and libraries
- Optimizing your application for performance
- Implementing automated testing integrated into development and maintenance workflows
- Staying up-to-date with all recent developments in the JavaScript and Vue.js space
- Keeping an eye on security updates and issues found with Vue.js and all project dependencies
- Proposing any upgrades and updates necessary for keeping up with modern security and development best practices
Skills
- Highly proficient with the JavaScript language and its modern ES6 syntax and features
- Highly proficient with Vue.js framework and its core principles such as components, reactivity, and the virtual DOM
- Familiarity with the Vue.js ecosystem, including Vue CLI, Vuex, Vue Router, and Nuxt.js
- Understanding of server-side rendering and its benefits and use cases
- Knowledge of functional programming and object-oriented programming paradigms
- Ability to write efficient, secure, well-documented, and clean JavaScript code
- Familiarity with automated JavaScript testing, specifically testing frameworks such as Jest or Mocha
- Proficiency with modern development tools, like Babel, Webpack, and Git
- Experience with both consuming and designing RESTful APIs
We have Internship Training program for COMPLETE IT FRESHERS who want to do learn real time working on live projects in our IT company Logical Soft Tech Pvt Ltd, Indore(M.P) .
We work on several technologies and have training internship on following tech stack :-
1) For Mobile app development ( Android /IOS/ Flutter )
2)For full stack web development frontend ( react.js ) and backend ( php CodeIgniter / node.js /Java )
3) For frontend web design and development : React .JS
4) For Backend web development ( php CodeIgniter / node.js / Java springboot)
5) for SEO/SMM/Digital Marketing / Manual testing
**
For more enquiry and detail discussion you may reach our HR Number
Company Name : Logical Soft Tech Pvt Ltd
Contact : - +91-82.69.82.97.29(HR), +91-78.69.73.15.95(HR), +91-74.15.95.09.19(HR), +91-82.10.25.18.24 (technical Department)
Email : - talentlogicalsofttech @gmail.com, logicalhr.softtech @gmail.com, hrlogicalsofttech @gmail.com,
Address: - 2nd floor, 388,PU4, Scheme 54 PU4, Infront of Main Eye Retina Hospital, Vijay Nagar, Indore, M.P
Please call on given HR number if any queries or for detail discussion
Position Overview:
The AI Tech Lead will architect and guide the implementation of real-time AI systems across voice automation, LLM pipelines, and knowledge-enhanced applications. The role requires strong architectural judgment, hands-on expertise in AI/LLM systems, and the ability to define high-performance, scalable best practices.
Key Responsibilities:
• Architect and guide implementation of real-time AI systems across voice automation, LLM pipelines, and knowledge-enhanced applications
• Design and develop distributed, provider-agnostic AI architectures with performance guarantees including low latency, resilient failover, distributed scaling, and cost-efficiency
• Define architectural best practices for GenAI systems including prompt design, context shaping, fallback logic, caching, and real-time agent orchestration
• Lead AI model governance including evaluation and selection frameworks for multiple LLM providers, routing logic, benchmarking, and cost management
• Establish and monitor KPIs for LLM quality, latency, reliability, grounding accuracy, and system stability
• Ensure data security practices for handling of voice and transcript data, applying PII-safe methods, and supporting multi-tenant data isolation
• Own knowledge integration and RAG architecture including vector databases, retrieval strategies, chunking policies, and hybrid grounding methods
• Continuously evaluate new model capabilities and AI technology trends
Required Skills:
• Architectural judgment and hands-on expertise in AI and LLM systems • Experience designing scalable and low-latency AI architectures
• Knowledge of multi-provider LLM integration and orchestration
• Understanding of distributed systems, microservices, and load balancing
• Strong grounding in AI model governance and benchmarking
• Awareness of data security and privacy best practices
• Experience with retrieval-augmented generation (RAG) and vector databases
Preferred (Bonus) Skills:
• Experience with function-calling and knowledge graphs
• Familiarity with hybrid grounding and retrieval enhancement strategies • Experience with voice automation systems (STT/TTS pipelines). give me in a proper formate
iOS Developer
Experience 3-8 years
Job Qualifications and Skill Sets(T3-T4)
T3
1. Full-time undergraduate degree or above in computer and related majors
2. More than 3 years of iOS development experience, proficient in OC/Swifit language
3. Have good architecture and interface design capabilities, understand object-oriented design and design patterns, and be able to write high-quality code
4. Understand performance optimization, be familiar with Frameworks-related core libraries, multi-threading, data storage, network communication and other underlying principles
5. Have strong analytical and problem-solving abilities, quick learning ability, stress resistance, communication and collaboration skills
6. Proficient in the use of mainstream tripartite frameworks
T4
1. Full-time undergraduate degree or above in computer and related majors
2. More than 5 years of iOS development experience, proficient in OC/Swifit language
3. Have good architecture and interface design capabilities, understand object-oriented design and design patterns, and be able to implement reusable components with high quality
4. Familiar with performance optimization, familiar with Frameworks-related core libraries, multi-threading, data storage, network communication and other underlying principles
5. Have strong analytical and problem-solving abilities, quick learning ability, stress resistance, communication and collaboration skills
6. Applicants with experience in large-scale first-line Internet product development will be given priority
7. Applicants with development experience in large-scale project performance optimization, engineering efficiency optimization, cross-platform solutions, etc. will be given priority
8. Be familiar with one or more third-party source codes. You need to be familiar with and understand the design patterns and runtime source codes.
Note: Kindly apply only if your open to Work from Office Bangalore and available to join immediate to 10 days.
Interested candidates connect @Bhavani P on the LinkedIn or message your number/ id on the cut short chat.
#Corporate Sales
8 to 10 years of experience in wholesale, sales or business development areas preferably with
A2P SMS - Responsible for developing, driving and managing sales activities to grow revenues and direct margin in the A2P SMS field that support and exceed forecasts.
- Excellent understanding of the A2P SMS ecosystem with industry relationships within Bulk SMS.
- Experience with Enterprise would be plus - Proven experience in managing Wholesale customers
- Excellent understanding of the A2P SMS ecosystem with industry relationships within Bulk SMS.
- Handles day-to-day sales & buying activities with strong sales focus on specific destinations.
- Assuring Revenue Growth from assigned accounts on SMS A2P market
- Providing sales related support to assigned accounts
- Finding new opportunities, closing new deals for increasing SMS A2P traffic
- Handles day-to-day sales & buying activities with strong sales focus on specific destinations
- Day-to-day communication with clients, ensuring customers' satisfaction
- Ensures organizational alignment with customer needs and desires to optimize bilateral relationship.
- Strong analytical skills with proven experience in negotiation and deal closing
Experience: -
Minimum 5 years of experience in the SMS A2P/P2P and SMS trading environment.
- International experience with Aggregator and Mobile Operators - Strong communication, negotiations and influencing skills
- Ability to work independently and in a team as well
- Energetic, target driven, initiative-taker and highly motivated
- Must be able to handle multiple clients or requirements in parallel. Please note that the job location is Delhi and there is no work from Home
VLAN, STP and many other switchings configurations.
taking ownership of the technical support for assigned analytical and ability to work under pressure, future job scope involves implementation, troubleshooter in routing switching domain ( L2 and L3)








