Team Lead - Customer Support

🚀 Hiring: QA Engineer (Manual + Automation)

⭐ Experience: 3+ Years

📍 Location: Bangalore

⭐ Work Mode:- Hybrid

⏱️ Notice Period: Immediate Joiners

(Only immediate joiners & candidates serving notice period)

💫 About the Role:

We’re looking for a skilled QA Engineer You’ll ensure product quality through manual and automated testing across web, mobile, and APIs — working with tools and technologies like Postman, Playwright, Appium, Rest Assured, GCP/AWS, and React/Next.js.

Key Responsibilities:

✅ Develop & maintain automated tests using Cucumber, Playwright, Pytest, etc.

✅ Perform API testing using Postman.

✅ Work on cloud platforms (GCP/AWS) and CI/CD (Jenkins).

✅ Test web & mobile apps (Appium, BrowserStack, LambdaTest).

✅ Collaborate with developers to ensure seamless releases.

Must-Have Skills:

✅ API Testing (Postman)

✅ Cloud (GCP / AWS)

✅ Frontend understanding (React / Next.js)

✅ Strong SQL & Git skills

✅ Familiarity with OpenAI APIs

Required Skills for the Java role :

• Experience in Core Java, CXF, Spring.
• Experience in spring boot, microservices.
• Extensive experience in developing enterprise-scale n-tier applications for the financial domain. Should possess good architectural knowledge and be aware of enterprise application design patterns.
• Should have the ability to analyze, design, develop and test complex, low-latency client-facing applications.
• Good development experience with RDBMS, preferably Sybase database
• Good knowledge of multi-threading and high volume server side development
• Experience in sales and trading platforms in investment banking/capital markets
• Basic working knowledge of Unix/Linux
• Excellent problem solving and coding skills in Java
• Strong interpersonal, communication and analytical skills.
• Should have the ability to express their design ideas and thoughts.
• Bachelor's/Master’s degree in Computer Science or related field from a top-tier institute (IIT, NIT, BITS, etc.).

Strong Lead – User Research & Analyst profile (behavioural/user/product/ux analytics)

Mandatory (Experience 1): Must have 10+ years of experience in Behavioral Data Analytics, User Research, or Product Insights, driving data-informed decision-making for B2C digital products (web and app).

Mandatory (Experience 2): Must have 6 months+ experience in analyzing user journeys, clickstream, and behavioral data using tools such as Google Analytics, Mixpanel, CleverTap, Firebase, or Amplitude.

Mandatory (Experience 3): Experience in leading cross-functional user research and analytics initiatives in collaboration with Product, Design, Engineering, and Business teams to translate behavioral insights into actionable strategies.

Mandatory (Skills 1): Strong expertise in A/B testing and experimentation, including hypothesis design, execution, statistical validation, and impact interpretation.

Mandatory (Skills 2): Ability to identify behavioral patterns, funnel drop-offs, engagement trends, and user journey anomalies using large datasets and mixed-method analysis.

Mandatory (Skills 3): Hands-on proficiency in SQL, Excel, and data visualization/storytelling tools such as Tableau, Power BI, or Looker for executive reporting and dashboard creation.

Mandatory (Skills 4): Deep understanding of UX principles, customer journey mapping, and product experience design, with experience integrating qualitative and quantitative insights.

Mandatory (Company): B2C product organizations (fintech, e-commerce, edtech, or consumer platforms) with large-scale user datasets and analytics maturity.

Mandatory (Note): Don’t want data analysts; looking for strategic behavioral insight leaders or research-driven analytics professionals focused on user behavior and product decision-making.

Key Responsibilities:

• Provide day-to-day support for the Fiserv Signature platform, responding to issues, troubleshooting, and resolving technical problems efficiently.

• Collaborate with clients and internal teams to analyze, configure, and implement solutions on the Fiserv Signature platform.

• Assist in system upgrades, patches, and maintenance activities to ensure the platform remains secure and up to date.

• Conduct detailed investigations to identify root causes of issues and propose effective solutions.

• Support client onboarding, data migrations, and customizations as needed.

• Document issues, resolutions, and procedures to maintain a knowledge base for the support team.

• Provide training and guidance to end-users regarding system features, functionalities, and best practices.

• Work with vendors or Fiserv support for escalation of unresolved issues and coordination of system fixes.

• Identify areas of improvement within the platform and collaborate with the development team to implement solutions.

• Perform system monitoring and performance checks to ensure optimal platform performance.

• Assist in testing new features and updates prior to production rollout.

• Keep clients updated on progress, ensuring a high level of customer satisfaction.

Secondary Skill

Bachelor’s degree in information technology, Computer Science, Business, or a related field (or equivalent work experience).

• Proven experience supporting Fiserv Signature or similar banking/financial services platforms.

• Strong technical proficiency in troubleshooting and resolving system-related issues.

• Familiarity with banking systems, transactions, and financial software.

• Understanding of system architecture, integrations, and workflows in relation to Fiserv Signature.

• Excellent communication skills, both written and verbal.

• Strong problem-solving and analytical abilities.

• Ability to work independently and as part of a team.

• Experience in project management and working with cross-functional teams.

Preferred Qualifications:

• Certification in Fiserv Signature or similar platforms.

• Experience with database management (SQL, Oracle, etc.).

• Experience with web services, APIs, and integrations.

• Familiarity with Agile or Scrum methodologies.

Skills and Attributes:

• Technical troubleshooting and analytical thinking.

• Strong interpersonal skills with the ability to work with clients at all levels.

• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.

• Attention to detail and the ability to work with precision

Position: Project Manager – FinTech

Experience Required: 7+ Years

Location: Remote (Work from Home)

Working Days: Tuesday to Sunday (Week off: Monday)

Industry: Financial Technology (FinTech)

Employment Type: Full-Time/Client

About the Role:

We are looking for a highly organized and experienced Project Manager with a strong background in the FinTech industry. The ideal candidate will lead cross-functional teams, manage multiple projects, and ensure the successful delivery of digital financial products and services.

Key Responsibilities:

• End-to-end project ownership including planning, execution, monitoring, and closure.
• Coordinate internal teams and third-party vendors to ensure timely delivery of projects.
• Define project scope, goals, and deliverables that align with business objectives.
• Create detailed project plans, allocate resources, and manage budgets.
• Identify potential risks and develop mitigation strategies.
• Act as the main point of contact for stakeholders, providing regular project updates.
• Ensure compliance with financial regulations and data privacy laws.
• Promote Agile methodologies and foster a culture of continuous improvement.

Key Requirements:

• 7+ years of experience in project management, preferably within FinTech or financial services.
• Proven experience in managing complex digital projects.
• Strong understanding of the FinTech ecosystem, including payment gateways, lending platforms, neobanking, or digital wallets.
• Proficiency in project management tools (JIRA, Trello, Asana, etc.).
• Excellent communication, leadership, and organizational skills.
• PMP, PRINCE2, or Agile/Scrum certification is a plus.

Working Conditions:

• Remote position with flexibility.
• Workdays: Tuesday to Sunday (Monday off).
• Collaborate with both domestic and international teams across different time zones.

• Proven track record in running full sales cycles and closing business deals.
• Hands-on experience in winning new accounts as well as generating business in existing customer bases.
• Accurate forecasting and pipeline management skills.
• Deep understanding of the HubSpot platform.
• Experience in selling HubSpot services or similar SaaS products (an advantage).
• Stellar communication and relationship-building skills.
• Enthusiastic, outgoing, and driven to create value for prospects.
• Strong sense in creating value for the prospects.
• 1-3 years experience in selling B2B SaaS products

                                                        Business Development Manager- Job Description

Responsibilities

• Lead generation through various marketing activities, cold call and networking.
• Meet potential clients by growing, maintaining, and leveraging your network.
• Developing sales plan, prospecting / identification of opportunities, customer presentations, managing RFI / RFP responses, and winning opportunities.
• Achieve set targets in terms of revenue, profitability, collection and other result areas.
• Work with technical team and other internal colleagues to meet customer needs.
• Arrange and participate in internal and external client debriefs.

• Manage Key Accounts, develop and maintain client relationship.
• New Account Development, Developing relationships with key decision-makers in target organizations for business development.
• Understanding and coordinating client's needs / enhancements and consulting with team to provide solutions in adherence to delivery schedules.

 Skill Sets

• Knowledge of IT Infrastructure Solutions and Services.
• Knowledge of Networking products like Switches, Routers, structured cabling , NAS SAN Storage, CCTV etc.

• Knowledge of of IT Security products like UTM, firewall, VA-PT Cyber Security and End Point Security.

• Knowledge of Computing like Servers, Desktops etc.

 Requirements

• Technical Background (BE, B.Tech, B Sc, BCA, B.com, Diploma) MBA a strong plus.
• Good track record in IT Hardware, Software & Services sales.
• 3 to 12 years of Corporate Sales experience in IT Industry mandatory. 
• Excellent interpersonal, diplomacy and conflict-resolution skills.
• Good Personal Networking Skills.

• Coordinate and manage all marketing, advertising and promotional activities of the clients.
• Brief the creative team about the client requirements, and get the job done as per the company’s standard & client’s brief.
• Work on market research to determine market requirements for existing and future prospects/clients.
• Maintain cordial relation with different media individuals
• Meet clients on a regular basis to understand their business and requirement.
• Make sure that the client receives all the material as per the committed timelines. Marketing ideas for general & Social Media Platforms.
• Manage the workflow and come up with solutions to execute jobs as per deadlines.
• Being proactive in suggesting new ideas to clients.
• Reports and Presentations would be needed on a monthly basis.
• Create presentations for a new client pitch or big promotions.