Business Development Executive

Bachelor's degree or equivalent experience.

Previous experience in customer service or a related field preferred.

Excellent communication skills, both verbal and written.

Strong problem-solving abilities and attention to detail.

Ability to multitask and prioritize in a fast-paced environment.

Proficiency in using customer service software and Microsoft Office Suite.

Positive attitude and willingness to learn.

Flexibility to work non-traditional hours, including evenings and weekends if required.

Responsibilities :

• Get involved in the entire customer lifecycle from onboarding through the duration of their subscription period
• Provide product training to enable the customers to realize the potential of Empuls.
• Identify product usage gaps and provide actionable solutions to the customers.
• Build value-based relationships with customers and create Xoxoday champions.
• Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
• Drive desired customer outcomes through a consultative approach.
• Identify opportunities for upselling and cross-selling along with the Account Managers.
• Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap.
• Work with the marketing team to execute customer surveys, case studies, etc.
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.
• Drive customer advocacy through reviews, testimonials, and customer meetups; and create a center of excellence within the customer's organization.

Requirements:

• Has relevant 4 to 6 years of work experience in a Customer Success role in a B2B SaaS company
• Hands-on with tools like Pendo, HubSpot, Postman etc.
• Should be open to aligning with the different time zones based on business requirements.
• Showcases exemplary written and verbal communication skills to work with Global Customers.
• Has worked directly with Customers in the Americas or European region.
• Has an exceptional ability to communicate and foster positive business relationships.
• Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products.
• Managed customers across different segments in the past and knows how to manage them differently.
• Exhibits a true passion for customers and for Customer Success.

What can you look for?

This a wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

We are

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

We are looking for a Node JS developer interested in building high performance back end using PostgreSQL. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure.

Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities

• Build Fin Tech logic with super clean code with appropriate error handling

• Integration of user-facing elements developed by front-end developers with server side logic
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection
• Integration of data storage solutions - Postgresql

• Meeting with the design team to discuss gaming ideas and specifications.
• Establishing strategy and development pipelines.
• Planning and implementing game functionality.
• Transforming design ideas into pre-existing functional games.
• Designing and building game codes.
• Identifying and fixing code errors and game bottlenecks.
• Testing game functionality and theme dynamics.
• Ensuring products conform to high industry standards.
• Designing and building game patches and upgrades

What are we looking for?

• Bachelor’s degree in computer science, computer engineering, or a similar field.
• Previous experience working as a Unity3D developer.
• Knowledge of 3D development and integrated game physics.
• Experience in mobile game development.
• Good communication skills.
• Experience with memory and space optimization.
• Knowledge of scripting, animation, session management, and textures.
• Good troubleshooting skills.
• Excellent attention to detail.
• Knowledge of Cocos and Godot is an added advantage

Skills & Abilities

• Unity3D platform
• Agile Development
•  Experience in custom editors, inspectors, and tooling within
• Unity Android software development expertise
• Shading language such as HLSL
• Real passion for games

What’s in it for you?

• An opportunity to be a part of a fast scaling start-up in the AdTech space that offers unmatched services and products.
• To work with a team of young enthusiasts who are always upbeat and self-driven to achieve bigger milestones in shorter time spans.
• A workspace, that is wide open as per the open door policy at the company, located in the most happening center of Bangalore. A well-fed stomach makes the mind work better and therefore we provide - free lunch with a wide variety on all days of the week, a stocked-up pantry to satiate your want for munchies, a Foosball table to burst stress and above all a great working environment.
• We believe that we grow as you grow. Once you are a part of our team, your growth also becomes essential to us, and in order to make sure that happens, there are timely formal and informal feedbacks given