Team Lead Customer Success

• Mandatory (Experience) - Must have 3+ YOE as a Software Engineer
• Mandatory (Core Skills) - Expert level knowledge in Rust or Realtime experience in Rust
• Mandatory (Company) - Product company (Highly preferred- Blockchain companies, Gaming Companies, Early stage startups)
• Mandatory (Education) - Engineering from Tier-1 Colleges (College List check below link)

Total Experience: 4+ years

Mode Of Hire: Permanent

Required Skills Set (Mandatory):  Object Oriented Programming, data structures, algorithms, software design, and database systems.

Desired Skills (Good if you have): Springboot, ElasticSearch, MongoDB, MySQL, Redis, Crawling/ Web Scraping, Programming languages(Java, Python, C, C++)

Job Responsibilities

• Collaborate with Managers and other Engineers to help define, scope, and implement high-quality features that solve critical user needs.
• Break down requirements into architecture and deliver code, while keeping operational issues in mind.
• The ability to own end-to-end responsibility right from the requirement to release.
• Write clear documentation so that other engineers can jump in and get things done.
• Actively participate in design and code reviews.
• Help take Tracxn to the next level as a world-class engineering team

Job Requirements

• ​​Experience with building backend services. Strong algorithm and CS skills.
• 4+ years of experience designing and implementing large‐scale distributed systems.
• Experience with multiple programming languages (Java, Python) and data stores (MongoDB, MySQL, Redis, etc)
• Proven ability to work in a fast-paced, agile, and in ownership, and results-oriented culture.
• Strong problem-solving and analytical skills.

Culture

• Work with performance-oriented teams driven by ownership and passion.
• Learn to design systems for high accuracy, efficiency, and scalability.
• No strict deadlines focus on delivering quality work.
• Meritocracy-driven, candid culture. No politics.
• Very high visibility regarding which startups and markets are exciting globally.

About Tracxn

Tracxn (Tracxn.com) is a Bangalore-based product company providing a research and deal sourcing platform for Venture Capital, Private Equity, Corp Dev, and professionals working around the startup ecosystem. We are a team of 800+ working professionals serving customers across the globe. Our clients include Funds like Andreessen Horowitz, Matrix Partners, GGV Capital, and Large Corporations such as Citi, Embraer & Ferrero.

Founders

• Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB)
• Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)

About Technology Team

Tracxn's Technology team is 50+ members strong and growing. The technology team is subdivided into multiple smaller teams, each of which owns one or more services/components of the technology platform. Ours is a young team of motivated engineers with a minimal management structure where almost everyone is actively involved in technical development and design activities. We have a team-centric culture where the ownership and responsibility of a feature or module lie with a team as compared to an individual.

We work on an array of technologies, including but not limited to Spring, Elastic Stack, Kafka, Mongo, MySQL, Redis,  ReactJS, Next.js, Node, AWS Lambda,  Ansible, etc. 

We value ownership, continuous learning, consistency, and discipline as a team.

Generate leads through Upwork and similar freelance portals

Understand client requirements and prepare effective proposals

Coordinate with internal teams to gather technical inputs

Follow up on leads and convert them into potential opportunities

Maintain lead tracking and reporting using CRM tools

Support the sales process by documenting and presenting solutions

 We are looking for enthusiastic and skilled professionals to join our team as Helpdesk Executives. The ideal candidates will have excellent communication and writing skills, proficiency in both voice and non-voice processes, and the ability to effectively manage SLAs. You will play a key role in handling escalations and providing timely, effective resolutions. Roles and Responsibilities: 1. Deliver exceptional client satisfaction by meeting service expectations. 2. Exhibit strong verbal and written communication skills. 3. Demonstrate proven problem-solving abilities. 4. Communicate fluently and professionally in English, Hindi, and Kannada (mandatory). 5. Meet SLAs and handle tasks efficiently under pressure. 6. Manage high-level escalations and provide timely resolutions. 7. Maintain detailed and accurate records of Google employees. 8. Collaborate effectively with team members and other stakeholders. 9. Adapt to and work efficiently in rotating shifts (including night shifts). Additional Skills: ● Convincing and negotiation skills. ● Strong written and spoken English communication. ● Ability to work under pressure and deliver results within deadlines. ● Flexibility to work in rotational and night shifts. ● Should be able to manage personal transportation (No travel compensation provided). ● Preferably male candidates. Qualifications: ● Graduate in any discipline. ● 2-4 years of relevant experience in customer service or a related field

About the role:-

• The Healthcare/Nurse Recruiter is a key position, with the primary goal of providing recruiting support for our various client locations across the US. What will you be doing day-to-day?
• Generate leads through sourcing initiatives, social media advertising, phone interviews, and a high-volume outbound call phone strategy.
• Search Applicant Tracking System, social media, and other platforms to find caregivers for our open Travel and Per-Diem positions for RN's, CNA's, PCT's and all allied positions.
• Establish relationships with Healthcare Providers and maintain a pipeline of providers to encourage a long-term working relationship.
• Negotiate contract terms with candidates.
• Partner with Account Managers to ensure candidate viability and arrange client interviews.

Your Experience:

• 2+ Years of a proven track record in a Healthcare Staffing Company.
• 1+ Years of experience in Healthcare Clinical and Allied staffing
• A background or experience in sales is a big plus.

Your Skills:

• Exceptional planning and execution skills.
• Exceptional customer service skills.
• Ability to work in a fast-paced, competitive environment.
• Great attitude, passion, and drive to be a perfectionist.

• You will work with Account Managers and clients to troubleshoot the challenges they face on a day-to-day basis. This could be anything from solving small CMS hiccups to recommending a better workflow, leveraging HubL for a better solution, to executing great parts of HubSpot CRM implementations.
• You will work closely with the tech and marketing delivery teams to architect and implement HubSpot setup and workflows so you can achieve client goals in the most efficient manner.
• You will support and eventually lead HubSpot onboarding for company clients.
• You will be required to upskill on HubSpot and a host of other martech tools continuously and over time become a match specialist.
• You will enable the learning of others on HubSpot, so your love for knowledge sharing will be put to use.
• You will be assigned as a Project Manager for the company's marketing services clients.

Qualifications and skills

• 3+ Years working on HTML/CSS. JavaScript is a plus
• Experience working with Content Management Systems like HubSpot, WordPress, etc. 
• Have experience in HubL and creating HubSpot templates using HubL. HubSpot CMS certification is a plus.
• Worked with web designers to create HubSpot templates and custom modules from scratch.
• Worked on apps and integrations from the HubSpot marketplace.
• Understand APIs and integrations, from the tech as well as the business sides.
• Strong sense of design and are able to articulate what is on-trend, what looks good. Attention to detail is a must.
• Ability to work on multiple projects at once
• Excellent communication skills
• Critical thinking and troubleshooting