Patient Care Manager

Key Responsibilities

1. Team Leadership & Mentoring (30%)

• Mentorship: Lead, mentor, and coach a team of [X] Customer Success Associates. Conduct weekly 1:1s to review pipeline, blockers, and personal development.
• Escalation Management: Act as the primary point of escalation for critical client issues that your team cannot resolve independently.
• Performance Tracking: Monitor team KPIs (Time-to-Value, NPS, Response Time) and provide constructive feedback to ensure targets are met.

2. Strategic Reporting & Analytics (30%)

• Executive Reporting: Own the generation of weekly and monthly CS reports for the leadership team. This includes tracking Churn Rate, Net Revenue Retention (NRR), and Customer Health Scores.
• Forecasting: Analyze usage data to predict potential churn risks and identify upsell opportunities for the upcoming quarter.
• QBR Preparation: Standardize the template and data requirements for Quarterly Business Reviews (QBRs) across the team to ensure consistency.
• Data Integrity: Maintain hygiene in our CRM/CS Platform, ensuring all client interactions and health metrics are logged accurately.

3. Client Management (40%)

• Portfolio Management: Directly manage a portfolio of our High-Value/Enterprise clients, ensuring they achieve their desired business outcomes.
• Lifecycle Management: Oversee the end-to-end client journey for your accounts—from onboarding and training to renewal and expansion.
• Advocacy: Act as the Voice of the Customer (VoC) internally, collaborating with Product and Sales teams to prioritize features that reduce churn.

🎓 What We Are Looking For

• Experience: 5+ years in B2B SaaS Customer Success or Account Management, with at least 1 year of experience mentoring or leading a team.
• Data Proficiency: You love Excel/Google Sheets. You are comfortable using Pivot Tables and Lookups to crunch numbers and derive insights. (Experience with Tableau/PowerBI is a strong plus).
• Storytelling with Data: You don't just send a spreadsheet; you can look at the numbers and explain why a customer is at risk or where the expansion opportunity lies.
• Communication: Executive-level presence. You can command a room during a QBR and handle difficult conversations with unhappy clients.

About the internship

Selected intern's day-to-day responsibilities include:

1. Assist in creating business assets such as presentations, documentation, and reports.

2. Support the team in developing and optimizing internal business workflows.

3. Help in building and running marketing automation campaigns using the Zoho suite.

4. Assist in preparing internal dashboards and reports using Power BI.

5. Contribute to managing company social media accounts and analyzing performance metrics.

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 22nd Oct'25 and 1st Nov'25

3. are available for duration of 3 months

4. are from Thane only

5. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Other requirements

1. Masters/Bachelors in Marketing or Business Analytics and related fields (preferred).

2. Prior exposure to business analytics and/or marketing roles is desirable.

3. Excellent command over English with strong communication skills.

4. Familiarity with analytics tools (Power BI, Zoho suite, or similar).

5. Detail-oriented with the ability to support multiple tasks.

6. Female candidates will be preferred for this role.​

Head – Offline Marketing, Business Development & Branding

Location: Delhi

Reports To: CEO / CMO / Business Head

Experience: 12–18 years

Department: Marketing & Business Development

Industry: Healthcare & Wellness, Retail, Hospitality etc.

Job Summary:

We are looking for a visionary and execution-driven professional to lead our Offline Marketing, Business Development, and Branding initiatives across regions. This multifaceted leadership role combines strategic offline branding, business growth via partnerships and sales enablement, and improving the physical aesthetic appeal of our assets (studio, outstation events etc). The ideal candidate will be responsible for driving footfalls, revenue, brand visibility, and a superior on-ground client experience.

Key Responsibilities:

1. Offline Marketing Strategy & Execution:

• Lead all traditional marketing activities including print, outdoor, radio, in-store branding, and event sponsorships.
• Plan and implement ATL & BTL campaigns to increase visibility and foot traffic.
• Manage geo-targeted campaigns based on regional demand and client profiles.

2. Business Development:

• Identify and develop strategic B2B partnerships, alliances, and business opportunities.
• Collaborate with sales teams to generate leads and support local revenue goals.
• Support new market entry and studio openings with local marketing and branding plans.

3. Branding & On-ground Experience:

• Lead branding projects across physical locations (in studio, public spaces, malls, etc.).
• Improve visual merchandising, signage, landscape branding, lighting, and brand touchpoints.
• Work with designers, architects, and vendors to ensure high-impact physical brand presence.

4. Vendor, Agency & Stakeholder Management:

• Collaborate with creative agencies, event partners, and media buying agencies for campaign rollouts.
• Source and manage vendors for branding materials and execution.
• Liaise with internal stakeholders including operations, facilities, and design teams.

5. Budget & Performance Management:

• Own and manage marketing and branding budgets.
• Track KPIs for marketing campaigns (footfall, leads, brand recall), BD initiatives (partnerships, conversions), and branding impact (customer feedback, visual standards).
• Provide regular reports and insights to leadership.

Key Skills & Competencies:

• Strategic thinking with hands-on execution ability.
• Deep understanding of offline marketing channels and consumer behavior.
• Strong sense of design, branding, and attention to detail.
• Business acumen and proven success in driving partnerships or sales enablement.
• Excellent leadership, project management, and vendor negotiation skills.
• Willingness to travel as required.

Educational Qualifications:

• MBA/PGDM in Marketing, Business, or related field.

Location: GK1

Package: 12L plus incentives

Please Apply - https://zrec.in/RZ7zE?source=CareerSite

About Us

Infra360 Solutions is a services company specializing in Cloud, DevSecOps, Security, and Observability solutions. We help technology companies adapt DevOps culture in their organization by focusing on long-term DevOps roadmap. We focus on identifying technical and cultural issues in the journey of successfully implementing the DevOps practices in the organization and work with respective teams to fix issues to increase overall productivity. We also do training sessions for the developers and make them realize the importance of DevOps. We provide these services - DevOps, DevSecOps, FinOps, Cost Optimizations, CI/CD, Observability, Cloud Security, Containerization, Cloud Migration, Site Reliability, Performance Optimizations, SIEM and SecOps, Serverless automation, Well-Architected Review, MLOps, Governance, Risk & Compliance. We do assessments of technology architecture, security, governance, compliance, and DevOps maturity model for any technology company and help them optimize their cloud cost, streamline their technology architecture, and set up processes to improve the availability and reliability of their website and applications. We set up tools for monitoring, logging, and observability. We focus on bringing the DevOps culture to the organization to improve its efficiency and delivery.

Job Description

Job Title:             DevOps Engineer GCP

Department:       Technology

Location:             Gurgaon

Work Mode:         On-site

Working Hours:   10 AM - 7 PM 

Terms:                 Permanent

Experience:     2-4 years

Education:           B.Tech/MCA/BCA

Notice Period:     Immediately

Infra360.io is searching for a DevOps Engineer to lead our group of IT specialists in maintaining and improving our software infrastructure. You'll collaborate with software engineers, QA engineers, and other IT pros in deploying, automating, and managing the software infrastructure. As a DevOps engineer you will also be responsible for setting up CI/CD pipelines, monitoring programs, and cloud infrastructure. 

Below is a detailed description of the roles and responsibilities, expectations for the role.

Tech Stack :

• Kubernetes: Deep understanding of Kubernetes clusters, container orchestration, and its architecture.
• Terraform: Extensive hands-on experience with Infrastructure as Code (IaC) using Terraform for managing cloud resources.
• ArgoCD: Experience in continuous deployment and using ArgoCD to maintain GitOps workflows.
• Helm: Expertise in Helm for managing Kubernetes applications.
• Cloud Platforms: Expertise in GCP, AWS or Azure will be an added advantage.
• Debugging and Troubleshooting: The DevOps Engineer must be proficient in identifying and resolving complex issues in a distributed environment, ranging from networking issues to misconfigurations in infrastructure or application components.

Key Responsibilities:

• CI/CD and configuration management
• Doing RCA of production issues and providing resolution
• Setting up failover, DR, backups, logging, monitoring, and alerting
• Containerizing different applications on the Kubernetes platform
• Capacity planning of different environment's infrastructure
• Ensuring zero outages of critical services
• Database administration of SQL and NoSQL databases
• Infrastructure as a code (IaC)
• Keeping the cost of the infrastructure to the minimum
• Setting up the right set of security measures
• CI/CD and configuration management
• Doing RCA of production issues and providing resolution
• Setting up failover, DR, backups, logging, monitoring, and alerting
• Containerizing different applications on the Kubernetes platform
• Capacity planning of different environment's infrastructure
• Ensuring zero outages of critical services
• Database administration of SQL and NoSQL databases
• Infrastructure as a code (IaC)
• Keeping the cost of the infrastructure to the minimum
• Setting up the right set of security measures

Ideal Candidate Profile:

• A graduation/post-graduation degree in Computer Science and related fields
• 2-4 years of strong DevOps experience with the Linux environment.
• Strong interest in working in our tech stack
• Excellent communication skills
• Worked with minimal supervision and love to work as a self-starter
• Hands-on experience with at least one of the scripting languages - Bash, Python, Go etc
• Experience with version control systems like Git
• Strong experience of GCP.
• Strong experience with managing the Production Systems day in and day out
• Experience in finding issues in different layers of architecture in production environment and fixing them
• Knowledge of SQL and NoSQL databases, ElasticSearch, Solr etc.
• Knowledge of Networking, Firewalls, load balancers, Nginx, Apache etc.
• Experience in automation tools like Ansible/SaltStack and Jenkins
• Experience in Docker/Kubernetes platform and managing OpenStack (desirable)
• Experience with Hashicorp tools i.e. Vault, Vagrant, Terraform, Consul, VirtualBox etc. (desirable)
• Experience with managing/mentoring small team of 2-3 people (desirable)
• Experience in Monitoring tools like Prometheus/Grafana/Elastic APM.
• Experience in logging tools Like ELK/Loki.

We are hiring for Dot Net Full stack developer profile.

Skills: Dot Net Core, Angular, SQL

Experience: 3.5 yrs+

Location: Okhla Industrial Area, Delhi

Interested candidates kindly share cv at jyoti.kaur(at)programming.com

• Own the lifecycle of users from on-boarding, setup, to the day-to-day support, including serving as front-line for issues on the ongoing engagements.
• Crafting delightful user experiences around user on-boarding and support, such as ticketing, support channels, and customer communications.
• Tracking metrics and measurements of user engagement and behavior.
• Crafting well-written user-facing communications and documentation.
• Translating user feedback and needs to well-scoped requirements, and collaborating with Engineering to deliver them.
• For the first 6-9 months, expect a lot of hands-on, detail-oriented work, often requiring your exposure to other areas like sales/account management, including occasionally plugging in on for other functions.
• In the mid-to-long-term, expect an increasing amount of specialization into a deeper role, with the possibility of eventually building and scaling a team.