Support Analyst - Data Entry - Fresher

Join a fast-growing health supplement startup as a Customer Experience Executive! We’re seeking a passionate professional to enhance customer satisfaction and drive sales.

Job Responsibilities:

✅ Make outbound calls for feedback, upselling & cross-selling

✅ Address customer queries & grievances professionally

✅ Build strong customer relationships and ensure retention

✅ Maintain accurate records of interactions & sales

✅ Collaborate with teams for seamless customer experience

Work from Gurgaon Office.

• Sales Consultants:
• 
  
• Responsibilities:
• Interact with clients to understand their travel requirements and preferences.
• Present and promote our holiday packages and services effectively.
• Close sales and achieve monthly targets.
• Build and maintain strong client relationships to ensure repeat business.
• Requirements:
• Excellent communication and negotiation skills.
• Proven track record in sales or customer service.
• Passion for travel and knowledge of tourist destinations.
• Ability to work in a fast-paced environment.

Purpose

 To design, develop, test, and maintain integrated software applications, systems, and platforms

 Responsible for ensuring that the software created is reliable, scalable, and secure

 The candidate should use his/her expertise to maintain enterprise wide upstream and downstream integration

solutions that help organizations achieve their business goals and provide value to end-users

Key Accountabilities

Responsibilities will include but will not be restricted to:

 Designing and developing solutions at middleware and integration layer

 Ensure the best standards are followed for integrating with multiple upstream and downstream

applications

 Documenting and Developing APIs which are fault tolerant, performance oriented and allow for publishing

across multiple sources

 Ensure management of the interfaces on the WSO2 EI platform

 Ensure continuous monitoring, troubleshooting, and debugging

 Ensuring that the integrations development is part of the overall CI/CD pipeline

 Working with stakeholders to ensure that integration solutions meet business requirements and are

delivered on time

Technical Requirements

 A Bachelor’s degree in Computer science, software engineering, or any other equivalent field

 Has 6+ years of experience in the field of software engineering or software development

 Experience with WSO2 middleware technologies like WSO2 Enterprise Integrator (EI), WSO2 API Manager,

and WSO2 Identity Server

 Experience in developing multiple type interfaces such as SOAP, REST, WebHooks, GraphQL and having

knowledge of working on changing one type to other

 Software development skills including proficiency in a modern programming language such as

Java/C++/Python/Golang.

 The ideal candidate should have worked on application development within an enterprise ecosystem.

 The person should also have the necessary knowledge to connect to systems like mail, DB, external

systems, or APIs etc.

 Ideally the person should have demonstrated creating common interfaces or adapters for interactions

between heterogeneous systems with least amount of code change or no code change at all on both the

integrating systems.

 The person needs to be hands on and should be able to write code and review the code of teammates.

Desired Personal Qualities and Behavior

 Excellent relationship management skills with the ability to engage, negotiate and manage key

stakeholders and suppliers.

 Excellent communication, interpersonal and influencing skills.

• The Recruitment Lead will be responsible for overall Annalect India recruitment strategy development, implementation and administration of recruitment programs. Execute Recruitment strategy to drive business results of each internal departments and appropriate stakeholders.
• The Recruitment Lead will possess and exercise exceptional skills in: problem solving, strategic thinking, and project/process management, coaching and fostering collaboration. To monitor and constantly reduces the costs of the recruitment process

Functions and Responsibilities:

40% Recruiting Strategy: Provide day to day support on the overall recruiting life cycle and building trusted relationships with hiring managers.

• Overall Recruiting Strategy for Annalect
  • Responsible towards the Annalect senior leadership in planning, developing, executing, and directing hiring strategies, processes, and programs for Annalect
  • Lead sourcing strategies through a variety of sourcing channels across all of Annalect’s recruiting needs.
    • Manage and maintain external search agency relationships, contracts, negotiations and effectiveness.
    • Develop and manage university and external program relationships to build additional sourcing pipelines.
    • Oversight over all Annalect open roles and health of the pipelines.
    • Identifying key industry related events and coordinating participation.
  • Responsible for partnering with Marketing and Design on all recruiting related activities including managing our social media brand related to hiring
  • Partnering effectively with the Annalect Global recruiting team, ensuring alignment on practices, and alignment on use of external agencies.
    • Hiring Manager Relationships
  • Responsible for building an understanding of our hiring needs, conducting a needs analysis and evaluation of job descriptions that best target our talent profiles.
  • Responsible for providing counsel to hiring managers on approaches to recruiting and interviewing practices
  • Act as a relationship manager between hiring managers and candidates, being responsible towards Annalect and balancing our needs and expectations with that of the candidate.
  • Partnering with the Annalect HR team on supporting Annalect Hiring manager needs.
  • Educating and enabling managers through the Annalect interview framework

30% Recruiting

• Manage open job postings and candidate pipeline
• Responsible for managing an active and passive pipeline search through a variety of recruiting channels.
• Responsible for ensuring a positive candidate experience throughout the life cycle of the recruitment process.
• Provide support on building out job descriptions
• Gathering candidate feedback in a timely manner
• Coordinating and scheduling candidates in a timely manner being respectful of the hiring managers’ schedules.
• Ensuring alignment of communications through job postings and candidate experience align with our overall Annalect culture and brand.

20% Recruiting Operations

• Reporting and Metrics:
  • Ensuring the recruiting report is updated on a weekly basis and providing any further metrics or reporting needs analysis.
  • Leadership level communication: Managing the Leadership and as appropriate Managers communications on the overall health of our recruitment.
• Financials:
  • Oversight of the budgets aligned against search agencies, external events, memberships
  • Oversight of referral program partnering with Finance, including processing of any referral payments
• Agency Relationships: Responsible for negotiating and managing any external agency relationships. Fiscally responsible for the costs and management of these relationships.  
• Responsible for the overall recruiting flow and offer approval flow:

• To ensure that the HR Policies & Procedures on recruitment are fully complied throughout the selection process. Strong ability to communicate effectively (verbal and written), at all levels within and outside the organization
• Solid understanding of on-going Technology trends. Past experience in managing and mentoring a team of at least 4-6 recruiters is a must.
• About 10 years of related experience of which a minimum of 6 years should be in a similar position / responsibility, preferably in a similar Industry. HR , Recruitment , Recruitment Manager/Preferably from Analytics or IT domain company
• Hands-on experience on MS Office skills

Ways of Working

• Think and act strategically to resolve issues, problem solve, add business value
• Approach work with a sense of urgency
• Strong organizational/planning, project management, and multi-tasking skills required to deliver on time and within budget
• Work independently with minimal supervision to set priorities and demonstrate excellent program /process and management skills
• Demonstrate a strong attention to detail
• Demonstrated experience in fostering a collaborative working environment between individuals and teams through coaching & personal example
• Exceptional time and priority management skills
• Use excellent communication skills to collaborate and provide transparency on all things
• Be a collaborative, high-energy, proactive self-starter

IT Project Coordinator with QA Testing Experience (2+ Year)

Prepare test cases based on the requirements. Co-ordinate with developers & Clients Apprise the QA Lead of the status on regular basis. Must be capable of paying attention to detail and adhering to project timelines

Good Knowledge on Testing Handle testing of the assigned modules with lesser monitoring Good Team player, Good Communication skills, resolving day-to-day technical issues,

Experience: 1 to 3 years