IT Administrator

IT Administrator

About the Role

We are seeking a proactive and detail-oriented IT administrator to support our growing portfolio of businesses. This role will be responsible for managing user access, software provisioning, IT operations, security compliance, and day-to-day technical support across the organization.

The ideal candidate is highly organized, process-driven, and focused on creating scalable IT systems that improve security, efficiency, and employee experience. This is not simply a ticket-resolution role; we are looking for someone who can continuously improve IT operations and proactively identify risks before they become problems.

Key Responsibilities

1. User Onboarding & Offboarding

• Manage end-to-end onboarding for new employees, contractors, and vendors
• Provision accounts, access groups, software licenses, and devices as required
• Maintain standardized onboarding and offboarding workflows for different role types
• Ensure timely and complete offboarding, including account deactivation, access revocation, and asset recovery
• Maintain onboarding and offboarding documentation and checklists

2. Platform Provisioning & Access Management

• Grant, modify, and revoke access to business applications and platforms
• Manage software licenses and user seats across the organization
• Ensure role-based access controls and least-privilege principles are followed
• Conduct regular cleanup of unused, inactive, or orphaned accounts
• Maintain accurate records of user permissions and platform access

3. Security & Compliance

• Administer identity and access management processes
• Enforce MFA, SSO, password policies, and security best practices
• Perform periodic access reviews and maintain audit-ready documentation
• Identify and remediate security risks related to user access and software usage
• Support internal security policies and compliance initiatives
• Assist with incident response and access-related investigations when required

4. IT Support & Request Management

• Own the day-to-day IT support queue and employee requests
• Troubleshoot and resolve access, licensing, application, and system-related issues
• Escalate complex infrastructure or system-level issues to senior technical stakeholders
• Maintain clear communication with users throughout the resolution process
• Meet defined service levels for response and resolution times

5. Tooling, Asset & Vendor Management

• Maintain a centralized inventory of software, platforms, and IT assets
• Track application owners, license counts, renewal dates, and costs
• Monitor software utilization and identify consolidation opportunities
• Flag upcoming renewals and recommend cost optimization initiatives
• Maintain documentation for business-critical systems and vendors

6. Process Improvement & Documentation

• Develop and maintain SOPs, runbooks, workflows, and operational documentation
• Identify opportunities to automate repetitive IT tasks
• Recommend improvements to security, onboarding, access management, and support processes
• Ensure institutional knowledge is documented and accessible

Expectations

• Provide a daily status update summarizing:
• Work completed
• Work in progress
• Risks, blockers, and open questions
• Maintain accurate and up-to-date documentation, SOPs, and inventories
• Proactively identify risks, access gaps, expiring licenses, and compliance concerns
• Communicate constraints and capacity issues early
• Demonstrate strong ownership and accountability for IT operations
• Continuously improve processes rather than simply resolving tickets

Required Skills & Experience

• 3+ years of experience in IT Administration, Systems Administration, IT Operations, or a similar role
• Strong experience with Google Workspace administration
• Experience managing SaaS applications, user provisioning, and access controls
• Familiarity with SSO, MFA, identity management, and security best practices
• Experience supporting cloud-based business applications
• Strong troubleshooting and problem-solving skills
• Excellent written and spoken English communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong documentation and organizational skills

Preferred Experience

• Experience with Google Workspace, Slack, Asana, Shopify, and other modern SaaS platforms
• Experience with software license management and vendor administration
• Knowledge of cybersecurity fundamentals and compliance best practices
• Experience working in remote or distributed teams

Working Hours & Availability

This role is expected to provide overlap with U.S. Eastern Time business hours.

Core Availability

The candidate should be actively available and responsive through 3:00 PM Eastern Time:

• During Eastern Standard Time (EST): 3:00 PM EST = 1:30 AM IST (next day)
• During Eastern Daylight Time (EDT): 3:00 PM EDT = 12:30 AM IST (next day)

Extended Support for Urgent Issues

For critical incidents, security issues, access outages, or business-impacting requests, the candidate may be required to remain available until 5:00 PM Eastern Time:

• During EST: 5:00 PM EST = 3:30 AM IST (next day)
• During EDT: 5:00 PM EDT = 2:30 AM IST (next day)

This extended coverage is intended for urgent situations and should not be part of the normal day-to-day workload.