IT Administrator

About the role

We’re hiring an IT Systems Administrator for an NBFC to secure endpoints, SaaS, and networks across ~50 branches, ~250+ field staff, and ~50+ office users.

This is primarily an IT Admin + Security role, with secondary exposure to AWS cloud ops + light DevOps + basic DB access management.

If you’re an IT Admin aiming to break into AWS Cloud Ops + DevOps, this role is a strong next step — you’ll own core IT/security and get hands-on exposure to cloud operations and deployments.

Key responsibilities (Primary: IT Admin + Security)

• Manage endpoint security for laptops and mobiles (policies, patching, encryption, antivirus/EDR); drive MDM implementation now/future (e.g., Intune/Jamf).
• Administer Google Workspace (Gmail/Drive/Calendar): users, groups, permissions, SSO, MFA, sharing controls.
• Own joiner–mover–leaver lifecycle: provisioning/deprovisioning, access controls, periodic access reviews.
• Secure branch connectivity: VPN, internal Wi-Fi, internet usage controls; coordinate troubleshooting and standardization across branches.
• Manage HO security stack: firewall operations, rule changes with change control, monitoring/log review (basic but consistent).
• Secure SaaS tools (CRM/HRMS/comms like Slack/Zoom): role-based access, MFA enforcement, offboarding, integration/OAuth controls.
• Maintain IT asset inventory: procurement coordination, issuance/return, audits, warranty/AMC, license renewals; remote lock/wipe for lost devices.
• Handle security incidents: phishing, account compromise, device loss/theft — contain, investigate, recover, and prevent recurrence.
• Run backups and basic DR testing; maintain SOPs/documentation and train staff on cyber hygiene.
• Provide hands-on user support: laptop builds, software installs, Outlook/Excel issues, VPN/Wi-Fi troubleshooting, escalations and vendor coordination.

Secondary responsibilities (AWS + DevOps + DB ops support)

• Support AWS administration: IAM users/roles/policies, MFA, access key hygiene, basic log review (e.g., CloudTrail).
• Manage AWS access controls: security groups/firewall rules, IP allowlists/whitelisting (admin tools, databases, vendor access).
• Assist engineering with DevOps operations:
• CI/CD support (deployment coordination, rollbacks, environment configuration)
• Secrets/credentials management and rotation (no shared creds)
• DNS + SSL/TLS certificates, basic monitoring/alerting coordination
• Bonus: Docker/Kubernetes and Terraform exposure
• Basic database operations (admin-lite):
• DB user creation, roles/permissions, least-privilege access
• IP allowlisting/whitelisting for DB access via VPN/approved sources
• Backup/restore verification coordination and basic monitoring signals (connections/storage)

Requirements

• 3+ years in IT security / systems administration (BFSI or branch-heavy org preferred).
• Hands-on with Google Workspace or Microsoft 365 administration.
• Must have hands-on experience leading or executing an email suite migration (e.g., Google Workspace ↔ Microsoft 365), including mailbox migration, DNS cutover, MX/SPF/DKIM/DMARC reconfiguration, and user transition management.
• Strong endpoint/security fundamentals: encryption, patching, AV/EDR, remote support, device compliance.
• Comfortable with networks: VPN/Wi-Fi/LAN troubleshooting; firewall basics and change discipline.
• Strong operational discipline: asset tracking, vendor management, documentation, ticketing, user communication.
• Practical AWS familiarity (IAM, access controls, logging) and ability to support DevOps workflows.

Nice to have

• Experience implementing MDM at scale (Intune/Jamf/SureMDM).
• Exposure to SOC2 / ISO27001 evidence, controls, and audit workflows.
• Scripting for automation (PowerShell/Bash/Python).
• Familiarity with managed databases and secure access patterns.

IT Systems Engineer

Location: Bengaluru, India · On-site | Experience: 5+ years in IT systems / infrastructure

Department: IT & Information Security | Employment Type: Full-time | Reports To: Engineering Leadership

Focus: Own the identity, endpoints, network, and compliance backbone that powers immersive technology at

scale.

The Mission

About Metadome.ai

Metadome.ai is an immersive 3D & XR technology company that enables cloud-based, photorealistic, and captivating customer experiences for brands. Our technology offers a complete stack for creating immersive 3D & XR applications with omni-channe deployment across both in-store and digital touchpoints, and over a multitude of devices. These experiences span a spectrum of use cases across the automotive, home décor, fashion, and cosmetics & accessories sectors. Our flagship automotive platform — Autodome — enables unprecedented photorealistic, cloud-based immersive 3D & XR applications that cover the entire pre-retail funnel, empowering brands to launch products virtually and drive awareness, engagement, and bookings among modern automotive consumers. Today, we are trusted partners to leading brands across the globe — including Unilever, MG Motor, Lexus, Asian Paints, Tata Motors, and Royal Enfield, among others. We have also partnered with the likes of TCS, SAP , and PwC, and are an active voice in the XR community, including the

Metaverse Standards Forum and the VR/AR Association.

About the Role

We are looking for a hands-on IT Systems Engineer to own and run the technology backbone that keeps our teams productive and our data secure. You will be the single point of accountability for IT operations and information security across a multi-location business where 24x7 systems availability is core to how we operate — managing identity, endpoints, network, and our cloud workspace, while operating and continuously hardening our GDPR, SOC 2, and ISO 27001 compliance posture.

This is a builder-operator role, not a supervisory one. We run a tight ship on security and compliance, and we expect you to have personally implemented and operated the systems and controls described below — you should know them inside out, down to the configuration, the evidence, and the edge cases.

Core Responsibilities

● Identity & Access Management — JumpCloud:

○ Own the JumpCloud directory end-to-end: user lifecycle (joiner / mover / leaver), groups, and organizational structure.

○ Administer SSO, enforce MFA, and configure conditional and device-based access policies across all SaaS applications.

○ Manage cross-platform device policies (macOS, Windows, Linux) via JumpCloud device management, including disk encryption and compliance baselines.

○ Integrate RADIUS / LDAP for Wi-Fi and application authentication.

○ Automate onboarding and offboarding to guarantee least-privilege access and clean, auditable deprovisioning.

● Google Workspace Administration — GWS:

○ Administer the Google Workspace tenant: users, groups, organizational units, and email routing.

○ Configure and enforce security controls — 2-Step Verification, context-aware access, DLP rules,

and sharing / visibility policies.○

○ Manage retention, eDiscovery, and legal holds through Google Vault. Optimize licensing and SaaS spend across Workspace and other portals.

Endpoint & Threat Protection — Sophos:

○ Deploy, configure, and manage Sophos Central (Intercept X / XDR) across all endpoints and

servers.

○ Monitor alerts, triage threats, and lead incident detection, response, and remediation.

○ Maintain endpoint encryption, web / application control, and device-hardening standards.

○ Where Sophos Firewall is in use, manage firewall policies, IPS, and secure remote access.

Network, Firewall & Wi-Fi:

○ Design, configure, and maintain firewalls, VLAN segmentation, VPN, and secure remote access.

○ Administer enterprise Wi-Fi and wired networks (switches, access points), including

RADIUS-backed authentication.

○ Manage LAN / WAN connectivity, ISP relationships, and network performance and uptime.

○ Implement network monitoring, intrusion detection, and centralized logging.

Hardware, Software & Asset Management:

○ Own the full hardware lifecycle — procurement, provisioning / imaging, maintenance, repair, and

decommissioning.

○ Support a mixed fleet of macOS, Windows, and Android devices, including high-performance workstations and XR / VR hardware used by our creative and engineering teams.

○ Maintain an accurate hardware and software inventory and asset register.

○ Manage software deployment, patch management, and license compliance.

Security, Risk & Compliance — GDPR · SOC 2 · ISO 27001:

○ Operate and continuously improve the company's Information Security Management System

(ISMS).

○ Own day-to-day compliance for GDPR, SOC 2 (Type II), and ISO/IEC 27001 — including control

implementation, evidence collection, and continuous monitoring.

○ Conduct risk assessments, internal audits, periodic access reviews, and vendor security / DPA

assessments.

○ Serve as a primary point of contact during external audits and customer security reviews.

○ Maintain security policies, records of processing (RoPA), DPIAs, and incident / breach-response

runbooks.

○ Drive security-awareness and phishing-simulation programs across the organization.

IT Operations & Support:

○ Ensure 24x7 high availability of core systems and meet defined uptime and SLA metrics.

○ Provide escalation-level troubleshooting and support across macOS, Windows, and Android.

○ Manage backups, disaster recovery, and business-continuity testing.

○ Coordinate internal teams and third-party vendors to deliver IT projects on time and within

budget.

○ Maintain documentation, runbooks, and standard operating procedures.

○ Own and report on the IT budget and asset allocation.

Required Skills & Experience

● 5+ years in IT systems / infrastructure engineering — with direct, hands-on ownership of the systems

below rather than purely supervisory exposure.

● JumpCloud — demonstrated hands-on expertise across identity, SSO, MFA, and device management.

● Google Workspace (GWS) — deep admin-console experience including security, DLP , and Vault.

● Sophos — hands-on endpoint / XDR administration and threat response.

● Networking — firewall configuration, Wi-Fi, VLANs, VPN, LAN / WAN, and RADIUS / LDAP fundamentals.

● GDPR, SOC 2 & ISO 27001 — hands-on — you have personally taken an organization through at least one

full audit / certification cycle and know the controls, evidence, and auditor expectations inside out.

Cross-platform support — proven troubleshooting across macOS, Windows, and Android in a 24x7, multi-location environment.

System security — solid grasp of IDS / IPS, endpoint hardening, encryption, and backup / recovery.

Education — B.Sc. / B.Tech in Information Technology, Computer Science, or a related discipline.

Mindset — strong documentation discipline, ownership, resourcefulness, and a structured, problem-solving approach.

Preferred Qualifications

●Relevant certifications — e.g., ISO 27001 Lead Implementer / Auditor, CompTIA Security+ / Network+, or vendor certifications from JumpCloud and Sophos.

●Experience with compliance-automation platforms such as Sprinto, Vanta, or Drata.

●Scripting and automation for IT operations (Bash, PowerShell, or Python).

●Experience in a fast-paced SaaS or technology company serving enterprise and global clients.

●Familiarity with supporting creative, 3D, or XR workflows and high-performance computing environments.

Why Join Us

You will own the systems and security posture of a company building category-defining immersive technology for some of the world's most recognizable brands. It is a high-trust, high-ownership role with the autonomy to design things properly — and the visibility that comes with keeping a security- and compliance-first business running

flawlessly.

 IT trouble support for Desktop/Laptop & workstation

 ✓ Server Hardware installation & OS installation for Servers

✓ AD/ADC creation with Policies for AD users across organisations as required

✓ L1/L2/L3 Network Security configuration and Policy management

✓ LAN/WAN management & Policy Firewall management

✓ VPN/P2P Management with network switches internal or different locations

✓ Antivirus and End point security Management

✓ Data Backup with Cloud or installation on NAS/SAN

✓ Virtual M/C (VPS) creation & management on premise or Cloud Server

✓ Backup & Restoration of Data & Files for Backup Data 

Job Description

Position Title: System Administrator

Employment Type: Full-Time, Permanent

Department: Research and Development

Reports To: R&D Manager, India Development Centre

Work from Office; No Remote; No Hybrid

About the Company

We are a software product and solutions company that builds mission-critical platforms used in regulated industries such as life sciences, biotech research, public health, and government compliance. Our systems are used to manage workflows, audits, research approvals, data security, compliance, and more—helping institutions reduce risk, increase transparency, and advance human well-being.

Our product line includes dynamic form engines, workflow automation, rules engines, analytics, AI/ML integrations, and user-centric digital tools for a global customer base.

Job Summary

We are looking for a skilled Windows & Linux System Administrator / Desktop Engineer responsible for managing, maintaining, monitoring, and troubleshooting the organization's IT infrastructure, including Windows and Linux servers, desktops, laptops, networks, applications, and end-user systems.

The role requires a combination of system administration, desktop support, troubleshooting, security, user management, and infrastructure monitoring. The candidate should be comfortable working independently, resolving technical issues, and providing timely support to employees.

Key Responsibilities

• Install, configure, maintain, and troubleshoot Windows and Linux servers.
• Manage Active Directory, DNS, DHCP, Group Policies, users, and access permissions.
• Perform server monitoring, patching, updates, backup checks, and basic security administration.
• Provide desktop and laptop support, including OS, software, hardware, printer, email, VPN, and connectivity troubleshooting.
• Troubleshoot basic LAN, Wi-Fi, TCP/IP, DNS, and VPN issues.
• Manage employee IT setup, onboarding/offboarding, and IT asset allocation.
• Monitor antivirus/endpoint security and ensure systems are updated and secure.
• Maintain IT inventory, system documentation, and helpdesk/ticket records.
• Coordinate with vendors and escalate infrastructure issues when required.
• Support virtualization, cloud, backup, and disaster-recovery activities as needed.

Required Skills

• Windows 10/11, Windows Server, Active Directory, DNS, DHCP, Group Policy
• Linux (Ubuntu/RHEL/CentOS) and basic Shell scripting
• Desktop/laptop hardware and software troubleshooting
• Basic networking: TCP/IP, LAN, Wi-Fi, VPN
• Backup, patch management, antivirus, and system monitoring
• Good troubleshooting, communication, and documentation skills
• Qualification
• Bachelor's degree/Diploma in Computer Science, IT, Electronics, or a related field.
• Preferred
• Exposure to VMware/Hyper-V, AWS/Azure, PowerShell/Bash, and IT helpdesk/ticketing tools.

Senior System Administrator

Location: Chennai

Experience: 10+ Years

Job Summary

We are looking for a skilled Senior System Administrator to manage and maintain enterprise infrastructure across Windows Server, VMware virtualization, and enterprise storage environments. The role will be responsible for ensuring high availability, performance, security, and reliability of IT infrastructure supporting business operations.

Key Responsibilities

Windows Server Administration

• Install, configure, maintain and troubleshoot Windows Server environments.
• Administer Active Directory, Group Policy, DNS, DHCP and File Services.
• Resolve server-related incidents and access issues.

VMware Administration

• Manage VMware vSphere, ESXi and vCenter environments.
• Perform VM migrations using vMotion.
• Manage snapshots and optimize VM resources.

Storage Administration

• Manage enterprise SAN/NAS storage environments.
• Work with storage platforms such as Dell EMC, NetApp, HPE or equivalent.
• Configure and manage LUNs, RAID, storage allocation and replication.
• Monitor storage performance and capacity.
• Support storage integration with backup environments.

Compliance & IT Operations

• Ensure infrastructure adherence to IT security policies and organizational standards.
• Support internal/external audits and compliance requirements, including ISO/SOX where applicable.
• Maintain infrastructure documentation, configurations and change records.
• Ensure patch compliance and vulnerability remediation.
• Support IT governance and implementation of standard operating procedures.

Required Skills

• Strong hands-on experience in Windows Server Administration.
• Good experience with Active Directory, Group Policy, DNS and DHCP.
• Hands-on experience with VMware vSphere, ESXi and vCenter.
• Practical knowledge of vMotion, VM snapshots and resource management.
• Experience with SAN/NAS storage administration.
• Knowledge of LUN, RAID, storage allocation and replication.
• Experience with infrastructure patching and vulnerability remediation.
• Good troubleshooting and incident-resolution skills.
• Good communication and documentation skills.
• Exposure to Linux administration.

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, Electronics or related field; B.Tech/B.E/BCA/MCA or equivalent preferred.
• 10+ years of relevant infrastructure/system administration experience.

Good to Have

• Microsoft MCSA / MCSE / AZ-800 / AZ-801
• VMware VCP – Data Center Virtualization
• Dell EMC / NetApp / HPE Storage certifications
• ITIL Foundation

Key Technologies

Windows Server | Active Directory | GPO | DNS | DHCP | VMware | ESXi | vCenter | vSphere | vMotion | SAN | NAS | Dell EMC | NetApp | HPE Storage | LUN | RAID | Replication | Linux | Patch Management | Vulnerability Management

• Troubleshooting & Issue Resolution – Diagnose and resolve hardware, software, and network issues through remote and on-site support.
• User Support & Training – Assist employees and clients with technical queries, software installations, and system configurations.
• System Maintenance & Updates – Ensure regular system updates, patches, and security fixes to maintain system integrity.
• Network & Connectivity Support – Address internet connectivity issues, VPN configurations, and firewall troubleshooting.
• Ticket Management & Documentation – Log, track, and resolve issues through a helpdesk system, ensuring timely resolution.
• Hardware & Peripheral Support – Install, configure, and maintain printers, scanners, and other IT peripherals.
• Security & Data Protection – Ensure adherence to IT security policies, managing access controls and data backup solutions.

Azure AD + Windows & SQL Administrator

Location: Faridabad, Haryana

Experience: 8+ Years

Employment Type: Full-time

Role Overview

We are looking for an experienced Azure AD / Microsoft Entra ID + Windows & SQL Administrator with 8+ years of hands-on experience in managing enterprise infrastructure and hybrid Microsoft environments.

The candidate will be responsible for administration, troubleshooting, security, monitoring, backup, patching, and maintenance of Azure AD/Entra ID, Active Directory, Windows Server, and Microsoft SQL Server environments.

Required Skills

• Strong hands-on experience with Microsoft Azure AD / Entra ID.
• Strong knowledge of Active Directory and Azure AD Connect / Entra Connect.
• Extensive experience in Windows Server Administration – 2016/2019/2022.
• Strong experience with Microsoft SQL Server Administration.
• Hands-on experience with SQL Backup, Restore, Patching, and Performance Tuning.
• Good knowledge of DNS, DHCP, and Group Policy (GPO).
• Strong PowerShell scripting and automation skills.
• Experience working with Hybrid Identity and Azure Infrastructure.
• Strong troubleshooting and problem-solving skills.
• Ability to work in an enterprise/global infrastructure environment.

A Desktop Support Engineer is responsible for providing technical support and assistance to end-users in an organization. This role involves troubleshooting hardware and software issues, ensuring that desktop systems are functioning efficiently, and maintaining a high level of customer satisfaction. 

Key Responsibilities:

- Respond to user inquiries and provide technical support via phone, email, or in-person.

- Diagnose and resolve hardware and software problems, including operating systems, applications, and network connectivity issues.

- Install, configure, and upgrade desktop hardware and software, ensuring compliance with company standards.

- Maintain inventory of desktop equipment and software licenses, ensuring proper documentation and tracking.

- Collaborate with IT teams to implement new technologies and improve existing systems.

- Provide training and support to users on new software applications and tools.

- Assist in the setup and deployment of new workstations and peripherals.

- Monitor and maintain system performance, applying updates and patches as necessary.

- Document technical procedures and solutions for future reference.

Qualifications:

- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.

- Proven experience in a desktop support role or similar technical support position.

- Strong knowledge of Windows and macOS operating systems, as well as common software applications.

- Familiarity with networking concepts and troubleshooting techniques.

- Excellent problem-solving skills and the ability to work under pressure.

- Strong communication skills, both verbal and written, with a customer-focused attitude.

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

This role is essential for maintaining the productivity of employees by ensuring that their desktop environments are operational and efficient. A successful Desktop Support Engineer will be proactive, detail-oriented, and able to work independently as well as part of a team.

About Shopalyst:

Shopalyst offers a Discovery Commerce platform for digital marketers. Combining data, AI and deep integrations with digital media and e-commerce platforms, Shopalyst connects people with products they love. More than 500 marquee brands leverage our SaaS platform for data driven marketing and sales in 30 countries across Asia, Europe and Americas. We have offices in Fremont CA, Bangalore, and Trivandrum. Our company is backed by Kalaari Capital.

About the Role:

• This position is responsible for end to end management of Shopalyst's cloud infrastructure platform (AWS and Google Cloud).
• Candidate should have a bachelor's degree in Computer Science and Engineering (or equivalent) plus minimum 3+ years of experience in managing AWS cloud infrastructure.

Core responsibilities:

Infra management

• Review infrastructure change requests, suggest & implement optimal solution in terms of performance, maintainability & cost
• Keep the infrastructure updated/upgraded. This includes servers, operating system, packages and application software
• Maintain all infrastructure configuration as IaC (Infrastructure as Code)

Infra monitoring and site reliability

• Continuous monitoring of infrastructure and ensuring 24x7 availability
• Implement/maintain automated alerting mechanisms for handling infra outages
• Document and maintain infra recovery procedures, ensure successful backup of critical data
• Continuously monitor infra utilization and alert on when to scale up/scale down instances

Infra Security, Compliance & Certifications

• Infrastructure access management - ensure least privilege as the default policy. Review infra access periodically. Manage access to critical systems like AWS/Open VPN
• Adherence to CIS/AWS security benchmarks on AWS Security Hub
• Implement controls required for different attestations/certifications like SOC 2 Type 2,ISO 27xxx, PCI DSS etc

DevOps

• Enable CI/CD process for application deployment

Infra cost monitoring and optimisation

• Services-wise infrastructure cost monitoring analysis and optimisation

Infra trends and new services

• Evaluate new cloud services, analyse feasibility of adoption

Required Skills and Experience:

• AWS: 3+ years experience with using a broad range of AWS technologies (e.g. EC2,S3, ELB, VPC,Route 53, IAM, CloudWatch, CloudFront, RDS, Lambda, Glacier) to develop and maintain an Amazon AWS based cloud solution
• DevOps: Solid experience as a DevOps Engineer in a 24x7 uptime Amazon AWS environment, including automation experience with configuration management tools.
• Infra automation: Experience in Terraform/Ansible
• Scripting Skills: Strong scripting (e.g. Python) and automation skills.
• Operating Systems: Linux system administration and strong shell scripting skills
• Monitoring Tools: Experience with web servers (e.g. Nginx).
• Problem Solving: Ability to analyze and resolve complex infrastructure resource and application deployment issues.

Desired Skills (Not essential but beneficial to have):

• DB Skills: Basic DB administration experience - Cassandra, RDS, MySQL
• Search engines: Experience with search engines such as Apache Solr/Elastic Search
• Version Control: Experience administrating version control systems such as Git

Skills and Qualifications Required • Bachelor's or Master's degree in Information Technology, Computer Science, or a related analytical discipline. • 3–5+ years of experience in application support, software support, or business systems support roles. • Hands-on experience supporting NetSuite is mandatory. • Experience with NSAR, including access management and governance processes, is highly preferred. • Strong customer service, stakeholder management, and relationship-building skills. • Willingness to work in US business hours and support a 24x7 operational environment when required. • Proficiency in Microsoft Office applications, including Excel, PowerPoint, Teams, Outlook, and Word. • Advanced to expert-level proficiency in Microsoft Excel, including data analysis and reporting. • Strong analytical, troubleshooting, and problem-solving capabilities. • Ability to manage multiple priorities and work effectively in a fast-paced environment. • Excellent verbal and written communication skills, with the ability to independently engage and support US-based stakeholders. • Ability to work both independently and collaboratively within cross-functional teams. • Demonstrated ability and eagerness to learn and support new business applications such as CaseLocker, Ragic, Salesforce, and DocuSign. • Exposure to Salesforce, Ragic, CaseLocker, and DocuSign is considered an advantage. • Familiarity with AI tools such as Microsoft Copilot or similar platforms for productivity, automation, and operational efficiency is preferred.