Backend Engineer

Why This Role Matters

Our backend is what keeps checkout, RTO, and payments fast and reliable at ~$2B GMV across 15,000+ merchants. As an SDE 2 you own services end to end, make the architecture calls that keep them performant, and set the technical bar for the engineers around you. The trade-offs you pick show up directly in merchant conversions and platform reliability - this is a builder's seat with real ownership.

What You'll Own

• Design and build backend services primarily in Node.js/NestJS, with Go for select services, backed by Postgres, Mongo, and Redis.
• Own event-driven flows on Kafka - throughput, ordering, and failure handling.
• Make and document the architecture and trade-off decisions for systems you lead.
• Ship features end to end, dropping into the frontend (React/Svelte) when it's the fastest path.
• Strengthen CI/CD, observability, and deployments on AWS.
• Review code, mentor SDE 1s and AEs, and raise the quality bar on the team.
• Take ambiguous problems and drive them to delivery with minimal hand-holding.

Who You Are

• Strong backend engineer in JavaScript/TypeScript on Node.js/NestJS (our primary stack); working knowledge of Go, or ready to pick it up.
• Solid at data modelling across Postgres and Mongo, and knows when Redis earns its place.
• Has built and scaled event-driven systems (Kafka or equivalent).
• At home on the backend but happy to work across the stack in React/Svelte.
• Thinks in systems - scalability, reliability, maintainability - not just features.
• Has mentored engineers and owns code quality and delivery, not just their own tickets.
• Communicates clearly and does well with ambiguity in a fast-moving team.

Technology Stack: Next.js, Express.js, PostgresSQL, GCP

Location: Ahmedabad

About Medflix - empowering healthcare professionals for better care

Medflix (www.medflix.app/app) is a platform where healthcare professionals (doctors, medical students and more) stay updated through live talks, Q&As, support material and more. Through the platform we believe that these professionals can be empowered to deliver better care to patients (like our families) throughout the globe.

In its current (and evolving) form, it is a live learning and engagement platform seeing tremendous week-on-week growth through stellar speakers and a very active early community. The product is in the growth stages and you will be playing a key role in steering the tech to create a scalable and lovable product experience.

We are backed by startup, VC and PE veterans including Kunal Shah (CEO, Cred), Raghunandan G (Zolve, ex-TFS), Avnish Mehra (Everstone) and more.

Medflix is a platform by PlexusMD (www.plexusmd.com/app), a network trusted and loved (4.4 stars on Playstore and 4.4 on Appstore) by more than 3 lakh doctors in India and working closely with leading healthcare providers and companies like AIIMS, Jaslok, Hinduja, Apollo, HCG, Elsevier, Association of Physicians of India, Indian Association of Cardio-thoracic surgeons, Society of Nuclear Medicine, Govt of Gujarat (HFW Dept), Govt of Haryana (SIFHW), McKinsey and company, Takeda, Mankind and others.

About the Role

Tech stack (expertise in all is not required, experience in some will be sufficient):

• React / Next.js (required, at least 1 year of experience)
• Express.js (required, at least 1 year of experience)
• Familiarity with cloud services (gcp / azure / aws)
• PostgreSQL (or expertise in any relational database)
• Redis
• Docker/Kubernetes deployment (good to have)

For this role we are looking for engineers with an entrepreneurial mindset, an understanding of how startups operate and who like to get their hands dirty when unknown things come their way. You will work closely with the product team to prioritise and ship features with a predictable cadence.

As this role is full-stack, you need to have a good understanding of frontend design and be obsessed with responsiveness and pixel-perfect behaviour. On the backend side, an OCD for efficiency and optimisation is a required personality trait.

Demonstrated history of solving hard problems (frontend/backend or both) is a great-to- have.

Benefits and growth

While we ensure competitive compensation (plus ESOP options for deserving candidates), at Medflix, you will also have a strong say in how final solutions look. You will get the opportunity to learn to steer an accelerating rocket ship.

College credentials, background or years of experience are no bar for growth inside the company for enthusiasts who believe in our mission and demonstrate that passion to create a product that healthcare workers love. 

About VerbaFlo.ai

VerbaFlo.ai is a fast-growing AI SaaS startup revolutionizing how businesses leverage AI-powered solutions. As a part of our dynamic team, you’ll work alongside industry leaders and visionaries to drive innovation and execution across multiple functions.

Role Overview

We are looking for a Senior Backend Engineer to design and develop user-friendly, scalable, and high-performance web applications. This role requires deep expertise in backend technologies, attention to detail, and the ability to collaborate with cross-functional teams.

Responsibilities

• Design, develop, and maintain scalable backend systems, APIs, and data pipelines.
• Collaborate closely with frontend engineers, product managers, and AI teams to deliver cohesive features and seamless user experiences.
• Ensure the reliability, security, and performance of backend systems.
• Write clean, maintainable, and efficient code using modern backend practices.
• Implement automated testing, CI/CD workflows, and infrastructure as code (where applicable).
• Own the end-to-end lifecycle of backend features, from architecture to deployment.
• Monitor production systems and resolve performance and scalability issues.
• Contribute to architectural decisions and help evolve our engineering best practices.

Requirements

• 4–6 years of experience in backend development in startups, preferably in SaaS or AI-driven products.
• Proficiency in Node.js, Python, or Go
• Deep understanding of RESTful API design.
• Strong experience with databases: PostgreSQL, MongoDB, ElasticSearch.
• Exposure to message queues, job schedulers, or event-driven architectures (e.g., SQS, Celery, etc).
• Familiarity with cloud platforms like AWS, GCP, or Azure and containerization tools (Docker, Kubernetes).
• Experience with Git, CI/CD tools, and writing unit/integration tests.
• Strong problem-solving skills and a mindset geared toward performance and security.
• Excellent communication and collaboration abilities.

Why Join Us?

• Work directly with top leadership in a high-impact role.
• Be part of an innovative and fast-growing AI startup.
• Opportunity to take ownership of key projects and drive efficiency.
• A collaborative, ambitious, and fast-paced work environment.
• Perks & Benefits: gym membership benefit, workation policy, and company-sponsored lunch.

If you’re looking for an exciting role that combines strategy, execution, and leadership exposure, we’d love to hear from you!

We are seeking Senior Backend Engineers who can hack around multiple technologies and build highly scalable, low-latency, distributed systems with RESTful services. You will be responsible for developing new software products (internal) and solving complex technical challenges for scale-ups and enterprise companies. You should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills.

Responsibilities—

• Writing clean, high-quality, high-performance, and maintainable code.
• Solving complex technical problems.
• Performing an objective analysis of the problem statement and coming up with an unbiased technical solution before writing a single line of code.
• Coordinating cross-functionally to ensure the project meets business objectives and compliance standards.
• Participating in and driving code reviews.
• Building robust, secure, and scalable microservices.
• Implementing RESTful services with a metric-driven API Gateway.
• Ensuring sub-second server response and will be responsible for implementing relational, document, key, object, or graph data stores, index stores and messaging stores as needed.
• Tracking defects and work with business owners and users to triage bugs and manage backlog
• Taking ownership to run and maintain Cloud infrastructure.
• Evaluating relevant technologies, influencing and driving architecture and design discussions.
• Architecting & designing the platform.
• Mentoring junior engineers helping them grow, performing code reviews, system monitoring & delegation.
• Writing documentation & create engineering processes.
• Working as an individual contributor.
• Helping drive KPIs with Product.
• Taking ownership of backend systems.
• Helping with unit tests & QA process.
• Scaling the engineering team.
• System scaling to hundreds of millions of users.
• Working with product managers and designs.

Requirements—

• Overall 5-10 years of experience in software development with a strong base in Golang/Java/Python and a degree in Computer Science(optional).
• Experience with Go, K8, Docker, AWS, and CI/CD.
• Experience with micro web frameworks – like Springboot, Gin/Mux.
• Experience in working with microservice architectures, Transactional systems, and Distributed environments.
• Exposure to building RESTful APIs with monitoring, fault tolerance, and metrics (with something like Hystrix).
• Experience with MySQL, and NoSQL (Cassandra, Redis, DynamoDB).
• Experience in server-side services using ElasticSearch and ESB - Camel, ActiveMQ.
• DevOps experience.
• Experience with AWS stack.
• Excellent attention to detail.
• Outstanding written and verbal communication skills.
• To be a self-starter who can work well with minimal to no guidance in a fluid environment.
• To be excited by challenges surrounding the development of highly scalable & distributed systems.
• To be agile and able to adapt quickly to changing requirements scope and priorities.
• To be experienced in working on massively large-scale data systems in production environments.
• To have led or mentored an engineering team before(optional).
• To have contributed to open-source projects.
• To have a strong drive & desire for continued growth.
• Proficiency in English.
• Experience with Web3(optional).

Benefits—

• Best-in-class salary: We hire strong talent and compensate accordingly.
• Proximity Talks: Meet and learn from designers, engineers, product leaders, and AI practitioners.
• Continuous learning: Work with a world-class team and stay close to the latest in AI, engineering, and product development.
• High-impact work: Build AI-first systems and products used at scale by global clients.

About us—

Proximity is the trusted technology, design, and consulting partner for some of the biggest Sports, Media, and Entertainment companies in the world. We’re headquartered in San Francisco and have offices in Palo Alto, Dubai, Mumbai, and Bangalore.

Since 2019, Proximity has built high-impact, scalable products used by millions of users every day. Today, we are a global team of engineers, designers, product managers, and experts solving complex problems and building cutting-edge technology at scale.

About the Role

Unico Connect is an AI-first technology partner that builds custom mobile, web, and AI products for clients across multiple geographies. We are hiring a Backend Engineer for a dedicated client engagement building an AI-powered application builder platform.

The backend is the operational core of the product: it manages user projects and sessions, coordinates long-running AI agent workloads, maintains project state, and serves as the integration layer between the frontend, the AI system, and the underlying infrastructure.

The mandatory requirement is hands-on production experience shipping Node.js services, with end-to-end ownership of API design, data modelling, and at least one production system involving background job processing or event-driven patterns.

Responsibilities

API and service development: Design and build REST APIs in Node.js with TypeScript. Cover authentication, session management, input validation, structured error handling, streaming responses (SSE, WebSockets), and rate limiting. Maintain clean API contracts that the frontend and AI system can rely on.

Database design and management: Own PostgreSQL schema design for product domains including user accounts, projects, file trees, session state, and generated artefacts. Write efficient queries, manage migrations, and optimise for read patterns that serve a real-time editor experience.

Caching strategy: Implement and maintain caching with Redis for session data, project state, and frequently read configuration. Design cache invalidation logic that keeps the editor experience consistent without stale reads.

Queue and background job management: Implement and operate background job infrastructure using BullMQ or equivalent. AI agent runs are long-running and stateful; handle retries, failure states, priority queues, and concurrency limits.

AI system integration: Build the integration layer between the backend and the AI agent system. Manage job dispatch, result handling, streaming output to the frontend, and error propagation.

Multi-tenancy and access control: Implement tenant data isolation, RBAC, and resource ownership enforcement across all API surfaces.

Observability and reliability: Instrument services with structured logging, metrics, and tracing. Write defensive code with sensible timeouts, fallback behaviour, and circuit breaking on external dependencies.

Testing and code quality: Write unit and integration tests for the services you ship. Review the work of peers and contribute to shared engineering conventions.

Requirements

• Hands-on production Node.js experience (mandatory) — must have personally shipped at least one feature area end to end in a production Node.js service, owning API design, data modelling, and testing.

• 3 to 5 years of professional backend engineering experience. Candidates with slightly less time but strong demonstrated ownership are welcome to apply.

• Strong Node.js and TypeScript. Production experience with Express, NestJS, or Fastify. Solid with async patterns, streaming, error handling, and building services that run reliably under sustained load.

• PostgreSQL depth. Schema design, query writing, indexing, and migrations on at least one production system.

• Redis and caching. Production experience using Redis for caching and session management. Understands cache invalidation trade-offs.

• Queue and background job systems. Hands-on with BullMQ, RabbitMQ, SQS, or equivalent. Experience managing retries, dead-letter queues, job priority, and concurrency control.

• AWS working knowledge. Comfortable with EC2, S3, RDS, SQS, and IAM. Familiar with Docker and basic deployment and environment management.

• Strong written and spoken English. Able to communicate clearly with engineers across disciplines and write precise technical documentation.

Nice to Have

Experience integrating with AI or LLM services (streaming responses, structured outputs, retry patterns); WebSocket or SSE implementation for real-time features; multi-tenant SaaS product experience; GraphQL; OpenTelemetry instrumentation; prior work on developer tools or editor-style products.

Job Role: Software Engineer – Backend & Cloud Infrastructure

Company: Appmaker by StarApps

Location: Kochi, Kerala (On-Site)

Experience: 3–6 Years

Employment Type: Full-time

About Appmaker by StarApps

At StarApps, we build high-scale tools like Appmaker(https://appmaker.xyz/) that empower thousands of global e-commerce merchants to turn their web stores into native mobile apps. We focus on low latency, cutting-edge serverless architectures, and building scalable software that handles millions of requests every day.

About the Role

We are looking for a Mid-Senior Backend & Cloud Infrastructure Engineer to join our core team on-site in Kochi. In this role, you will design, scale, and maintain high-throughput backend services and cloud infrastructure capable of supporting large user bases and handling millions of daily requests.

If you thrive in solving complex distributed system design challenges, optimizing cloud infrastructure, and taking ownership of core platform scaling, this role is for you!

Key Responsibilities

• Distributed Backend Systems: Architect, construct, and optimize core backend microservices and serverless applications built on Node.js and TypeScript.
• Cloud Infrastructure & DevOps: Manage, automate, and expand infrastructure across cloud platforms (AWS, GCP, or Azure) using IaC (Terraform, Ansible) and container technologies (Docker, Kubernetes).
• System Scalability & Performance: Design for high availability, implementing caching, load balancing, message queues, and database optimizations.
• Reliability & Observability: Troubleshoot complex production incidents, optimize system latency, enforce security standards, and maintain CI/CD and automated monitoring pipelines.
• Architecture Ownership: Own critical features and system components independently while collaborating on high-level architecture decisions.

What We’re Looking For

• Experience: 3–6 years of hands-on software development experience with a focus on backend software architecture, systems engineering, and infrastructure.
• Tech Stack: Strong mastery of Node.js, JavaScript, and TypeScript.
• Cloud & DevOps: Hands-on experience with Docker, Kubernetes, Terraform, Ansible, and major Cloud Providers (AWS, GCP, or Azure).
• Edge & Serverless: Deep understanding of serverless deployment models (Cloudflare Workers/D1, AWS Lambda, or equivalent).
• System Design & Databases: Advanced knowledge of system design, load balancing, caching strategies, asynchronous message queues, relational database optimization, and high-availability architecture.
• Engineering Standards: Strong experience with production CI/CD, observability tools, automated testing, and production troubleshooting.

Bonus Points

• Hands-on experience with the extended Cloudflare suite (KV, R2, Queues, Workers).
• Prior experience in SaaS product engineering, Shopify app ecosystems, or high-traffic global e-commerce platforms.
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Why Join Us?

• High Scale & Impact: Build software used by thousands of global brands and millions of end consumers.
• Modern Tech Stack: Work with cutting-edge serverless architectures and infrastructure automation platforms.
• Growth & Culture: Great engineering culture, high ownership, competitive growth, and direct technical leadership opportunities in our Kochi office.

About NonStop io Technologies:

NonStop io Technologies is a value-driven company with a strong focus on process-oriented software engineering. We specialize in Product Development and have a decade's worth of experience in building web and mobile applications across various domains. NonStop io Technologies follows core principles that guide its operations and believes in staying invested in a product's vision for the long term. We are a small but proud group of individuals who believe in the 'givers gain' philosophy and strive to provide value in order to seek value. We are committed to and specialize in building cutting-edge technology products and serving as trusted technology partners for startups and enterprises. We pride ourselves on fostering innovation, learning, and community engagement. Join us to work on impactful projects in a collaborative and vibrant environment. We're seeking an experienced Backend Software Engineer to join our team. As a backend engineer, you will be responsible for designing, developing, and deploying scalable backends for the products we build at NonStop. This includes APIs, databases, and server-side logic.

Responsibilities:

● Design, develop, and deploy backend systems, including APIs, databases, and server-side logic

● Write clean, efficient, and well-documented code that adheres to industry standards and best practices

● Participate in code reviews and contribute to the improvement of the codebase

● Debug and resolve issues in the existing codebase

● Develop and execute unit tests to ensure high code quality

● Work with DevOps engineers to ensure seamless deployment of software changes

● Monitor application performance, identify bottlenecks, and optimize systems for better scalability and efficiency

● Stay up-to-date with industry trends and emerging technologies; advocate for best practices and new ideas within the team

● Collaborate with cross-functional teams to identify and prioritize project requirements

Requirements:

● At least 3+ years of experience building scalable and reliable backend systems

● Strong expertise in NodeJS/NestJS, Express, PostgreSQL

● Experience with microservices architecture and distributed systems

● Proficiency in database design (SQL and NoSQL)

● Knowledge of cloud platforms (AWS, Azure, or GCP) and CI/CD pipelines

● Deep understanding of design patterns, data structures, and algorithms

● Hands-on experience with containerization technologies like Docker and orchestration tools like Kubernetes

● Exceptional communication and leadership skills

● Strong understanding of object-oriented programming principles and design patterns

● Familiarity with automated testing frameworks and methodologies

● Excellent problem-solving skills and attention to detail

● Strong communication skills and ability to effectively lead and maintain a collaborative team environmen

● Ready to be a tech-agnostic engineer and comfortable to shift on any tech stack (Java, Node, Python etc)

● Comfortable working with AI (Claude code, Cursor etc)

At BigThinkCode, our technology solves complex problems. We are looking for talented back-end (node.JS) engineer to join our at Chennai.

Please find below our job description, if interested apply / reply sharing your profile to connect and discuss.

Company: BigThinkCode Technologies

URL: https://www.bigthinkcode.com/

Experience required: 3-4 years

Work location: Chennai

Joining time: Immediate – 4 weeks

Work Mode: Work from office / Hybrid

Must have skills:

·      Hands on expertise in OOJS, node.js, distributed systems.

·      Event drive architecture (EDA) microservices project experience MUST

·      Any programming: Typescript or nodeJS or Golang

·      Hands on experience using docket containers and Kubernetes.

·      Aware about Asynchronous and Loose Coupling.

·      Familiar with API’s gateway and microservice design patterns.

A skilled Node.js Developer with 5+ years of experience in building scalable applications using event-driven architecture within distributed systems. The ideal candidate should be comfortable in high-performance backend services and have a strong understanding of asynchronous programming patterns.

Experience or exposure to knowledge embedding and vectorization techniques is a strong plus, especially in the context of modern data-driven or AI-powered systems.

Required Skills

·      5+ years of hands-on experience with Node.js

·      Strong understanding of event-driven architecture and non-blocking I/O

·      Experience working with distributed systems and microservices architecture

·      Proficiency in RESTful API design and implementation

·      Experience with databases such as MongoDB, PostgreSQL, or MySQL

·      Experience with containerization tools like Docker and orchestration tools like Kubernetes

Key Responsibilities

·      Design, develop, and maintain server-side applications using Node.js

·      Build and optimize scalable, event-driven systems in distributed environments

·      Implement asynchronous workflows, message queues, and pub/sub architectures

·      Collaborate with cross-functional teams to define and deliver backend solutions

Good to Have 

·      Experience with knowledge embedding and vectorization techniques

·      Familiarity with vector databases (e.g., Pinecone, Weaviate, FAISS)

·      Understanding of cloud platforms (AWS, Azure, or GCP)

Why Join Us:

·      Collaborative work environment.

·      Exposure to modern tools and scalable application architectures.

·      Medical cover for employee and eligible dependents.

·      Tax beneficial salary structure.

·      Comprehensive leave policy

·      Competency development training programs.

About the role

We are hiring a Principal Engineer to own the hardest technical problems in our product and see them through from first sketch to stable production. You will set technical direction, design systems that scale, and raise the engineering bar through your own work and the people around you. This is a hands-on leadership role: you write code, review designs, and ship.

What will you do?

You will own outcomes, not just tasks. Expect to spend your time on the following.

• Own projects end to end. Take an ambiguous problem, shape the requirements, design the solution, break down the work, deliver it to production, and stay accountable for how it runs afterwards.

• Lead system design. Author and review architecture for services, data pipelines and integrations, with clear trade-offs on scale, latency, cost, consistency and reliability.

• Write and review critical code. Build the hardest components yourself, and set standards for code quality, testing and maintainability through code and design reviews.

• Own deployment and operations. Design CI/CD, infrastructure and release strategies. Drive observability, on-call readiness, incident response and post-incident learning.

• Solve hard problems. Debug production issues across the stack, and find root causes in performance, concurrency, data and scaling problems.

• Mentor and multiply. Coach senior and junior engineers, grow future tech leads, and make the whole team faster and more confident.

• Partner across functions. Work with product, design, data and business teams to turn goals into technical plans, and to say no or reshape scope when needed.

• Shape technical strategy. Guide build-versus-buy decisions, manage tech debt, evaluate new technologies, and contribute to the engineering roadmap.

• Raise the bar. Help define engineering practices, hiring standards and culture, and take part in interviewing.

What are we looking for?

• Bachelor's degree in Computer Science or a related field, or equivalent practical experience.

Core engineering

• 10+ years of professional software engineering, with a track record of shipping and running production systems.

• Strong computer science fundamentals: data structures, algorithms and complexity, operating systems, networking, databases and concurrency.

• Fluency in at least one major backend language (for example Python, Go, Java, or Node.js/ TypeScript) and the ability to pick up others quickly.

• Deep knowledge of relational and NoSQL data stores: schema design, indexing, transactions, query tuning and replication.

System design and problem solving

• Proven ability to design distributed systems that are scalable, fault tolerant and cost aware, and to explain the trade-offs clearly.

• Experience with APIs, event-driven and asynchronous architectures, queues, caching and service-to-service communication.

• A structured approach to ambiguous problems: break them down, test assumptions, decide with incomplete data, and measure results.

• Strong debugging instincts, including performance profiling and production troubleshooting.

Delivery and operations

• Have led at least two significant projects from inception to production, including planning, milestones, risk management and launch.

• Hands-on experience with deployment: CI/CD pipelines, containers (Docker, Kubernetes), a major cloud (AWS, GCP or Azure), and infrastructure as code.

• Practical experience with monitoring, logging, alerting, SLOs and incident management.

• Habit of writing tests and automation, and of leaving systems more reliable than you found them.

Leadership and communication

• Experience leading engineers without formal authority, through influence, mentoring and clear technical writing.

• Excellent written and verbal communication: design docs, RFCs and concise updates to non-technical stakeholders.

• Ownership mindset, sound judgment on priorities, and comfort working in a fast-moving environment.

Nice to have

• Experience in fintech, lending or another regulated, data-heavy domain.

• Exposure to AI/ML or LLM-based systems in production: model serving, evaluation, retrieval, and cost and latency management.

• Deep experience with data engineering: streaming, batch pipelines, warehouses or search systems.

• Security and compliance awareness: authentication, encryption, audit trails, secure SDLC.

• Experience with multi-tenant SaaS, high-throughput systems or zero downtime migrations.

• Open-source contributions, conference talks, or technical writing.

• Experience scaling an engineering team or helping set up hiring and onboarding practices.

Experience and Required Skill Sets: 

1      Solid experience in software design and development using Microsoft ASP.NET framework, C#, Visual Studio, and in writing clean, readable, and easily maintainable code

2      5+ years of experience in WCF, WPF, VB.NET, SQL Server, JQuery, Angular 10 and above.

3      5+ years of experience in developing highly scalable REST/Web APIs

4      5+ years of experience in developing highly efficient SQL/NoSQL Queries

5      5+ years of experience in Relational and Document databases

6      Strong understanding of object-oriented programming and possess strong fundamental design principles for building a scalable application.

7      Experience in using the MVC framework, working knowledge in APIs, and Service Oriented Architecture

8      Strong understanding of object-oriented programming and possess strong fundamental design principles for building a scalable application.

9      Experience in Angular version 10 and above is required 

10   Expert in SQL programming & Database Design (Stored procedure, Function, Trigger, Constraints, Replication) 

11   Strong ability in HTML and JavaScript (AJAX, DOM)

12   Development experience with data integration technologies including REST, SOAP, JSON, XML

13   Expertise in programming and usage of any unit testing framework. Expertise in integration testing and continuous integration.

14   Experience working in a DevOps environment will be an added advantage.

Responsibilities: 

•       Ability to create complex, enterprise-transforming applications that meet and exceed client expectations. 

•       Responsible for the bottom line. Strong project management abilities. Ability to encourage the team to stick to timelines.

•       Follow best-in-class coding practices and review the solutions vis-à-vis the requirements and technical specifications.

•       Should demonstrate strong client interfacing capabilities like emails and calls with clients in the US/UK