3+ Retail management Jobs in Hyderabad | Retail management Job openings in Hyderabad

Role: Fashion Consultant (FA)

Locations: Bengaluru, Hyderabad, Kochi and Kerala

We are looking for:

Young, energetic candidates (Age up to 27 years).

0-2 years of selling/retail experience (freshers with great personality are welcome!).

Excellent communication and a polished personality.

Experience in Formal or Casual wear is a plus.

Ability to speak the local language is required for key locations.

Work Model:

6 Days Working, with one fixed day off between Monday and Friday. No weekend leaves.

Role: Store Manager (SM) / Assistant Store Manager (ASM)

Locations: Hyderabad, Chennai, Bangalore

We are looking for:

Age up to 31 years.

3-4 years of experience in Luxury Apparel retail management.

Strong leadership, communication, and personality skills.

Experience in Formal or Casual/Denim apparel brands is highly preferred.

Ability to converse in the local language (required for location-specific roles).

Work Model:

6 Days Working, with one fixed day off between Monday and Friday. No weekend leaves.

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.