Sr. UI & Graphic Designer

Role Overview:

The International Inside Sales – Team Lead will be responsible for driving sales growth in global markets, leading a small inside sales team, and ensuring effective client engagement. This role involves prospecting, nurturing leads, converting opportunities, and meeting sales targets for international markets while coaching and motivating the team.

Key Responsibilities:

1. Sales & Revenue Generation

 Develop and implement strategies to achieve monthly, quarterly, and annual

international sales targets.

 Identify new business opportunities in international markets (B2B, retail, e-

commerce).

 Drive the full sales cycle – from prospecting and lead qualification to closing

deals.

 Upsell and cross-sell products to existing international customers.

2. Team Leadership

 Lead, mentor, and guide the inside sales team to deliver on sales goals.

 Monitor performance metrics, provide feedback, and ensure team members are

equipped with the necessary skills and tools.

 Foster a positive, motivated, and performance-driven team culture.

3. Client Relationship Management

 Build and maintain strong relationships with key international customers,

distributors, and partners.

 Handle escalations and resolve customer concerns in a professional and timely

manner.

 Collaborate with the marketing team to create tailored campaigns for specific

regions.

4. Market Intelligence

 Stay updated on global organic food trends, competitor activities, and market

conditions.

 Provide regular reports and insights to management for strategic decision-

making.

Qualifications & Skills:

 Bachelor’s degree in Business, Marketing, or a related field (MBA preferred).

 4–6 years of sales experience, with at least 1–2 years in a team leadership role.

 Experience in international sales, preferably in FMCG, food, or organic products.

 Strong communication, negotiation, and interpersonal skills.

 Target-driven, self-motivated, and able to work under pressure.

 Proficient in CRM tools, MS Office, and online sales platforms.

Key Performance Indicators (KPIs):

 Achievement of international sales targets.

 Conversion rate from leads to closed deals.

 Customer satisfaction and retention rate.

 Team performance and productivity.

What we want to accomplish and why we need you?

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.

What will you do everyday?

As a backend engineer you will be responsible for building the Haptik platform which is used by people across the globe. You will be responsible for developing, architecting and scaling the systems that support all the functions of the Haptik platform. While you know how to work hard, you also know how to have fun at work and make friends with your colleagues. 

Ok, you're sold, but what are we looking for in the perfect candidate?

Develop and maintain expertise in backend systems and API development, ensuring seamless integrations and scalable solutions, including:

• Strong expertise in backend systems, including design principles and adherence to good coding practices.
• Proven ability to enhance or develop complex tools at scale with a thorough understanding of system architecture.
• Capability to work cross-functionally with all teams, ensuring seamless implementation of APIs and solutioning for various tools.
• Skilled in high-level task estimation, scoping, and breaking down complex projects into actionable tasks.
• Proficiency in modeling and optimizing database architecture for enhanced performance and scalability.
• Experience collaborating with product teams to build innovative Proof of Concepts (POCs).
• Ability to respond to data requests and generate reports to support data-driven decision-making.
• Active participation in code reviews, automated testing, and quality assurance processes.
• Experience working in a scrum-based agile development environment.
• Commitment to staying updated with technology standards, emerging trends, and software development best practices.
• Strong verbal and written communication skills to facilitate collaboration and clarity.

Requirements*:

• A minimum of 5 years of experience in developing scalable products and applications.
• Must Have Bachelor's degree in Computer Engineering or related field.
• Proficiency in Python and expertise in at least one backend framework, with a preference for Django.
• Hands-on experience designing normalized database schemas for large-scale applications using technologies such as MySQL, MongoDB, or Elasticsearch.
• Practical knowledge of in-memory data stores like Redis or Memcached.
• Familiarity with working in agile environments and exposure to tools like Jira is highly desirable.
• Proficiency in using version control systems like Git.
• Strong communication skills and the ability to collaborate effectively in team settings.
• Self-motivated with a strong sense of ownership and commitment to delivering results.
• Additional knowledge of RabbitMQ, AWS/Azure services, Docker, MQTT, Lambda functions, Cron jobs, Kibana, and Logstash is an added advantage.
• Knowledge of web servers like Nginx/Apache is considered a valuable asset.
• 
  

* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. 

Tell me more about Haptik

• On a roll: Announced major strategic partnership with Jio. 
• Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators. 
• Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up. 
• Huge market: Disrupting a massive, growing chatbot market. The global market is projected to attain a valuation of US $0.94 bn by the end of 2024 progressing from US $0.11 bn earned in 2015. 
• Great customers: Businesses across industries - Samsung, HDFCLife, Times of India are some that have relied on Haptik's Conversational AI solutions to engage, acquire, service and understand customers. 
• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact. 

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and don't shy away from breaking things! 

About Company

Our client is a Communities Foundation that works in the area of skilling and livelihoods for underserved youth. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation.

Roles and Responsibilities

● Independently lead centers for enabling at least 20% of youth from the nearby

communities to be formal jobs/self-employed

● Develop and maintain a conducive environment at the center that enables learning and a feeling of safe space for youth

● Implement the foundation program such that the youth builds ‘agency’ and over time does not need to depend on the Lighthouse Source

● Manage a team of 3-5 and handhold them for timely deliverables and high-quality

outcomes for all of the stages of the program - Community Outreach to Alumni

● Interfacing with ward–level networks

● Government (Corporators, Ward Officers, PMC personnel) – for mobilization and other

support

● NGOs – for mobilization and other support

● Corporates and Establishments – for volunteering, placements and donor/potential

donor visits

● Citizens – for volunteering

● Manage brand-building activities e.g., Events, which are specific to the center and help with advocacy with the local economy for youth placements.

Requirements

● MSW or Post Graduation in any field, with 8+ years of experience preferably in both social

and corporate sectors.

● Self-driven, excellent time management and multitasking skills

● Strong people management, project management, and data analytics skill

● Strong orientation towards relationship-building and problem-solving

● Strong verbal and written communication skills in English and the local language

● Proven ability to plan and manage the operational process for maximum efficiency and

productivity

•                    Ability to complete all phases of software development life cycle including analysis, design, functionality, testing and support

•                    Proven experience with Microsoft .NET technologies including, .Net Core, ASP.NET, ADO.NET

•                    Proficiency in Web API Creation and RESTful services with CRUD Operations(.Net Framework/.Net Core).

•                    Strong in Jquery/javascrpit/CSS/Bootstrap

•                    Familiarity with architecture styles/APIs (REST, RPC)

•                    Knowledge of Design/architectural patterns (e.g. MVC)

•                    Understanding of Agile methodologies

•                    Working knowledge of Entity Framework

•                    Hands on experience of JSON, XML, Web API 2, Entity Framework

•                    Hands on experience of PostgreSQL/SQL Server or similar databases

•                    Working knowledge of Angular JS/ React using .net platform is a plus

•                    Need to be willing to work in a start-up environment

•                    ​Ability to work independently and pickup new skills on the go

•                    Have a good sense of ownership and attitude to solve by extending help to other teams

Role:

• Design and Develop scalable high performance server applications
• Contribute towards scalable Design / Architecture for various modules / complete application
• Deliver high quality, robust, bug free code

Details

• Location – Pune
• Reporting to – CEO
• Team – To be built

This is what you will do

• Interface with the QA teams to ensure that the product meets desired quality standards
• Strong individual contributor who can develops excellent application without much supervision
• Excellent team player who can collaborate with other engineers to ship quality product in timely manner
• Assist Engineers in estimating effort, assigning tasks to engineers and tracking deliverables
• Research on new technologies, libraries and frameworks as per project needs
• Help maintain code quality, follow coding standards and guidelines
• Communicate on assignment progress / completion on a frequent basis

Educational Background:

• Engineering Graduate / Post Graduate Degree holder / MCA

Professional Experience:

• 4 – 7 Years of software development experience using Java/J2EE

Tech Skills

• Have very good hands on experience of Core Java, Spring, Hibernate and related JEE technologies
• Have good understanding of data structure and algorithms
• Good in programming fundamentals
• Basic understanding of HTML, CSS, JavaScript, Web technologies
• Basic understanding of RDBMS concepts, preferably using MySQL
• Good understanding of client-server architecture and multi-threading
• Knowledge of Web Services, XML and socket programming is plus
• Have very strong problem-solving skills

Other Skills

• Good listener
• Confident approach
• Strong problem-solving skill
• Highly proficient with MS Office
• Ability to structure processes and lay down the foundation for a department

Personality and attitude traits

• Passionate about work – We like people who like to work, and want their work to mean something
• Self-starter and motivator – We do not believe in monitoring or tracking team members
• Eager and quick to learn – If you are not excited to learn new things, then tech companies are not for you
• Individual contributor – We are a small team, and everyone has hands on contribution
• Start-up savvy