Career Counselor

An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.

Key Responsibilities

• Advanced Troubleshooting & Incident Management:
• Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
• Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
• Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
• Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
• Python-Specific Tasks:
• Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
• Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
• Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
• Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
• Collaboration and Escalation:
• Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
• Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
• Documentation and Process Improvement:
• Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
• Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
• Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
• Customer Communication:
• Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.

Required Technical Skills

• Programming/Scripting:
• Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
• Experience with other scripting languages like Bash or Shell
• Databases:
• Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
• Application/Web Technologies:
• Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
• Knowledge of application architectures (e.g., microservices, SOA) is a plus.
• Monitoring & Tools:
• Experience with support ticketing systems (e.g., JIRA, ServiceNow).
• Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

Software Engineer

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

The Deltek Engineering and Technology team builds best-in-class solutions to delight customers and meet their business needs. We are laser-focused on software design, development, innovation and quality. Our team of experts has the talent, skills and values to deliver products and services that are easy to use, reliable, sustainable and competitive. If you're looking for a safe environment where ideas are welcome, growth is supported and questions are encouraged – consider joining us as we explore the limitless opportunities of the software industry.

Position Responsibilities:

• Collaborate with the development team to maintain, enhance, and scale the product for enterprise use.
• Design and develop scalable, high-performance solutions using cloud technologies and containerization.
• Contribute to all phases of the development lifecycle, following SOLID principles and best practices.
• Write well-designed, testable, and efficient code with a strong emphasis on Test-Driven Development (TDD), ensuring comprehensive unit, integration, and performance testing.
• Ensure software designs comply with specifications and security best practices.
• Contribute ideas to improve application maintainability and performance under the guidance of senior engineers.

AI-Specific Responsibilities:

• Integrate AI-powered tools and frameworks to enhance code quality and development efficiency.
• Utilize AI-driven analytics to identify performance bottlenecks and optimize system performance.
• Implement AI-based security measures to proactively detect and mitigate potential threats.
• Leverage AI for automated testing and continuous integration/continuous deployment (CI/CD) processes.
• Support the adoption and effective use of AI agents for automating repetitive development, deployment, and testing processes within the engineering team.

Qualifications :

• 2-3 years of software engineering experience, including at least 1 year of hands-on AI/ML experience.
• Proficient in Node.js and TypeScript/React development, with experience in React 18+, Hooks (useState, useEffect, useContext), and WebSocket clients.
• Strong full-stack development experience with modern web technologies.
• Experience with ASP.NET Core (C#) is good to have.
• Experience developing REST APIs.
• Proficiency in front-end technologies (JavaScript, HTML, CSS, Bootstrap, and UI frameworks).
• Strong knowledge of cloud platforms (AWS preferred), including scalability and enterprise cloud. 
• Experience with security best practices in web and API development.
• Experience with Test-Driven Development (TDD).
• Strong database experience, focused on query optimization 
• Strong analytical skills, problem-solving abilities, and curiosity to explore new technologies.
• Ability to communicate effectively, including explaining technical concepts to non-technical stakeholders.
• High commitment to continuous learning, innovation, and improvement.

AI-Specific Qualifications:

• Practical experience with prompt engineering and LLM response optimization
• Knowledge of AI-driven development tools and platforms such as Claude Code, GitHub Copilot in Agentic Mode.
• Knowledge of AI-based security protocols and threat detection systems.
• Experience integrating GenAI or Agentic AI agents into full-stack workflows (e.g., using AI for code reviews, automated bug fixes, or system monitoring).
• Demonstrated proficiency with AI-assisted development tools and prompt engineering for code generation, testing, or documentation.

Senior Software Engineer 

TBO–(www.tbo.com)    

TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.

The TBO journey began in 2006 with a simple goal – to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK & Europe, Africa, Middle East, India, and Asia Pacific.

Today, TBO’s product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.

TBO’s approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBO’s travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.

Why TBO:

•      You will influence & contribute to “Building World Largest Technology Led Travel Distribution Network” for a $ 9 Trillion global travel business market.

•      We are the emerging leaders in technology led end-to-end travel management, in the B2B space. 

•      Physical Presence in 47 countries with business in 110 countries.

•      We are reputed for our-long lasting trusted relationships. We stand by our eco system of suppliers and buyers to service the end customer. 

•      An open & informal start-up environment which cares.

What TBO offers to a Life Traveller in You:

•      Enhance Your Leadership Acumen. Join the journey to create global scale and ‘World Best’.

•      Challenge Yourself to do something path breaking. Be Empowered. The only thing to stop you will be your imagination.

•      Post pandemic: travel space is likely to see significant growth. Witness and shape this space. It will be one exciting journey.

•      As a fastest growing B2B platform our priority is purpose-building scalable systems. 

•      Adopting industry leading technologies to support best-in-class business capabilities for high performing and scalable solutions.

•      Fast response to the evolving regulatory environment and helping to meet the firm's regulatory commitments by addressing internal and external commitments.

Top Sights During Your Role Stay (Key Expectations):

·        More than 3 years of Prior experience as Backend Developer in any SAAS product .

·        Exposure to languages/ framworks like GoLang/Java/Node /Python / RUST will be preferred.Capacity to use SQL server with ease. Exposure to Redis / MongoDB/ PostgreSQL is desired.

·        Should have worked with cloud platforms like AWS / Azure.

·        A flair for creating well-presented software that is technically sound.

·        Outstanding analytical, problem-solving, and communication skills.

·        Excellent organizational and time management skills.

·        Self-driven, flexible, and innovative.

• Translate ideas into concepts, user flows, wireframes, and prototypes that lead to intuitive user experiences.
• Work with a cross-functional team of engineers, content writers, and product managers to anticipate and identify user needs and align product goals with the user's goals.
• Come up with features and improvements that you can ship quickly and measure for effectiveness.
• Design and discover workflows that allow you to test designs early and often, and then iterate upon feedback.
• Identify new product opportunities, inform launch decisions, and product improvements.
• Use and evolve our internal design libraries and design system.
• Work closely with engineers and other partners to ensure what is shipped is true to your design work.
• Help with hiring and establishing a design culture within the company by evangelizing thoughtful design and its impact on the bottom-line.
• Directly contribute to the overall product and design direction of the whole company.

• You have an online portfolio that documents your work and thinking process - or a PDF would do too. (If not, you might be asked to take a design assignment)
• You have a high bar for your work and the team.
• Strong empathy for users
• You have solid Visual Design, UI, and Interaction Design chops.
• You are someone who cares deeply about getting to the root of the problem you're solving and take time to understand all the facts before making informed design decisions.
• You engage complexity head-on before simplifying.
• You have a strong bias for action when it comes to prototyping to help facilitate better product discussions.
• You understand the balance between craft, speed, and impact on the bottom line.

Job Description - 

Student Success Manager - (1-3 Years)

Or 

Sales Interns - (0-1 years)

About EduRev

EduRev is building the Netflix for Education with a layer of social networking. We aim to make the process of education and learning so effortless and engaging that you don’t feel the need to go to a school or coaching center anymore. EduRev essentially stands for Education Revolution and we are looking to achieve nothing less.

EduRev has over 9 million students and adds around 10 new users each minute. We are backed by Y Combinator, Artiman Ventures, and prolific angel investors like Anand Chandrashekaran (Ex-Director at Facebook Messenger, Ex-CPO at Airtel & Snapdeal), Martin Basiri (CEO, Apply Board), to name a few.

We have won the Best App award (for learning) by Google, the Startup of the Year Award by TieCon, and the mBillionth Award for Learning & Education in South Asia by the Bill and Melinda Gates Foundation. 

Our Journey and the plan ahead

We started our entrepreneurial journey 🚀right after college to solve two critical problems in the education system:

• Even though each child is unique, there is no personalisation in the way we are taught 👩🏻‍💻
• The average teacher-student ratio in India is ~ 1:50, which creates a high dependency on good teachers
• A product designed with a student-first approach

Since our inception we have 👇🏻:

• Managed to create a product that our users have loved: In the NPS survey, 87% of activated users are selecting 9 or 10 out of 10.
• Sold 70k+ subscriptions organically across 30 countries including India
• Collectively solved more than 2Mn doubts organically (our user to answer metric is 10x that of Quora)

We are looking for young and smart sales enthusiasts who will become the face of EduRev and communicate with our end users.

About the role

As a Student Success Manager, you will be an individual contributor assisting EduRev’s sales and growth efforts by contributing to new customer acquisition and retaining existing customers by constantly supporting them. Your responsibilities will include (but are not limited to):

• Understanding the product and the target market audience. Become a product evangelist first.
• Handle the problems faced by users in real-time
• Ensuring that EduRev offers customer experience to all its users across multiple platforms.
• Communicate with users on a regular basis to understand how we can improve the product further and understand the problems faced by users.
• Run experiments to understand the processes which get the maximum conversion & ROI.
• Making outbound calls to potential users, understanding the context of a student's preparation, assessing his/her learning patterns and pitching relevant products and making a sale.
• Building an empathetic relationship with the students and understanding their motivation levers and genuinely guide them in taking the right decision.
• Increase the brand awareness among users through direct interaction with the users & their parents.

Desired Candidate profile:

• You are genuinely excited to help students and ready to put yourself in the students’ shoes and advocate for them when necessary.
• You have experience in using CRM tools from the scratch and have an understanding of how to utilize them for conversion improvement.
• You have proven inside sales experience for a B2C product preferably in an EdTech company.
• You are the one who can communicate EduRev's vision to retain the users, increase their experience and loyalty and acquire new learners on the platform.
• You have strong interpersonal skills and experience in dialling dozens of calls per day.
• You are already a star performer and have the fire to achieve your weekly and monthly targets.

A Software Testing Engineer is required to fully test the product or system to ensure it functions properly and meets the business needs. The job responsibilities include:

Role and Responsibilities

• Responsible for creating and executing tests to verify that software runs properly and without defects on each platform requested and to handle test procedures efficiently to result in extreme product stability, product usability and performance.
• Responsible for creating test plans and test cases.
• Understanding how a feature is implemented to develop test cases for the functionality, performance, stress, and fault conditions.
• Responsible for reviewing and analyzing project documentation to ensure product testability.
• Responsible for providing detailed testing status.

Skills  Required: 

• Should have experience in creating Test Plans, Test scripts, Test cases.
•  Knowledge in Selenium web drivers is mandatory. They should be able to write the scripts and run them in Selenium.
• Should have good experience in SQL databases.
• Good knowledge on System and Integration Test Cases.
• Good knowledge on System and Integration Testing.
• Able to write Test Scenarios.
• Able to Test the application independently.
• Hands on experience in UI testing 

Qualifications:

• B.Tech (Computer Science)