Sr. Product Manager - Factory Acquisition

Job Title: Subject Matter Expert (SME) – Operations

Location: Mohali / Karnal

Shift: Morning / Evening / Night

Experience: 2+ Years

Languages: English & Punjabi

About the Role:

We are looking for a Subject Matter Expert (SME) to support our Operations team. The SME will play a critical role in providing process expertise, guiding teams, and ensuring operational excellence in the service industry domain.

Key Responsibilities:

• Provide deep process expertise and domain knowledge in operations.
• Support the team with issue resolution, escalations, and process clarifications.
• Train and mentor team members on process improvements and best practices.
• Ensure compliance with SOPs, SLAs, and quality parameters.
• Collaborate with Team Leaders and Managers to optimize operational performance.

Skills & Requirements:

• Minimum 2+ years of experience in the service industry / BPO / KPO.
• Strong process knowledge and ability to guide team members.
• Excellent communication in English & Punjabi.
• Problem-solving and analytical skills with focus on quality and compliance.
• Flexible to work in rotational shifts (morning, evening, night).

Welcome to Saturn Realcon Pvt Ltd, where luxury living is redefined through bespoke property services. With a commitment to sophistication, quality, and personalized attention, we offer premium services tailored to meet the unique needs of luxury property enthusiasts under our Brand Luxury Property Service. Our team of real estate advisers is skilled and experienced, ensuring high ethical standards in all our interactions.

Role Description

This is a full-time on-site role in Bengaluru for a Zoho Developer at Saturn Realcon Pvt Ltd. The Zoho Developer will be responsible for designing, developing, and maintaining Zoho applications to meet the company's business requirements. This role will involve collaborating with cross-functional teams to implement and enhance Zoho solutions for improved efficiency and user experience.

Qualifications

• Proficiency in Zoho Creator, Zoho CRM, and Zoho Analytics
• Experience in designing and developing Zoho applications
• Knowledge of CRM processes and workflows
• Strong problem-solving and analytical skills
• Excellent communication and collaboration abilities
• Bachelor's degree in Computer Science, Information Technology, or related field
• Zoho Developer certification is a plus

Someone who has prior experience in Product Analytics/Marketing Analytics/Growth Analytics/Consumer analytics domain.

Has the ability to define success metrics for different initiatives or campaigns, drive ROI analysis & provide recommendations.

Strong analytics acumen and problem solving skills.

Good understanding of Clickstream/App events data, ability to build and understand user journeys across platforms.

Understanding of LTV modelling

Strong SQL skills and comfortable with python programming.

Basic knowledge of different regression models & clustering techniques.

Desired candidates must have 3-7 years of experience as NodeJs Developer.

If the candidate cannot relocate to Gurgaon, we can also provide permanent Work from home for this position.

Roles and responsibilities:

• Responsible for understanding functional and business requirements and translate them into effective code
• Provide support till deployment of code into production.
• Ownership for ensuring code optimization, problem diagnosis, and on-time delivery
• Implement solutions as per the pre-defined framework /guidelines and adherence to processes
• Finding an optimal solution for the problem statement
• Conduct peer code review.

What candidate should know about:

• Excellent hands-on experience with Node.Js, Express.Js, JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Excellent hands-on experience with MongoDB, Mongo aggregation, MySQL
• Ability to build REST services, Authentications, MVC applications
• Excellent Object Oriented Programming skills and ability to write modular, secure, scalable, and maintainable code
• Experience with Elastic Search, Redis.
• Knowledge about AWS components (S3, EC2, Cloudfront, Redis Clusters, etc.)
• Self-learning abilities are required
• Familiarity with upcoming new technologies is a strong plus

Roles & Responsibilities:

• An individual contributor role with proven ability to design and define the test strategy.

• Ability to create test scenarios based on the requirements, specification and understanding the impact of the multiple features.
• Understanding of the architecture/design, covering various aspects of testing (functional, non-functional, stress, reliability, conformance, robustness).
• Complete ownership of the release with the ability to identify critical customer impacting defects based on requirements.
• Good knowledge of embedded and protocol stack testing, GPS, RF, driver or firmware related testing, writing test scenarios based on requirements and specs,
• Enhance & optimize the process of system testing and software testing.

Competencies:

• Requires Bachelor’s degree in Computer Science or Technology.
• Experience in building and maintaining automated tests.
• Knowledge of scripting languages like Python would be a huge plus.
• Good understanding of the test process and ability to do RCA.
• Knowledge of packet capturing tools like Wireshark
• Knowledge in Automotive domain,V2X would be added advantage.
• Knowledge on any of the traffic simulation tools like pre-scan , IPG or related tools would be added advantage.
• Good Communication and Mentoring skills.