ServiceMax
at Simpliigence
2 - 10 yrs
₹6L - ₹15L / yr
Remote, Bengaluru (Bangalore)
Skills
ServiceMax
Responsibilities:
- Partner with the business to determine the optimal solution for their prioritized needs
- Enforce design principles leading with configuration and only writing code when needed
- Participate in the full software development life cycle from technical design to development, testing and deployment
- Should be able to work with business stakeholders to understand the roadmap, pain points.
- Quickly understand existing system architecture, analyze and recommend improvements.
- Should be able to design solutions on ServiceMax and distribute tasks to team members and guide them.
- Design and develop solutions that best leverage the ServiceMax platform to support critical business functions and meet project objectives, business requirements and company goals
- Participate in technical design discussions, develop technical solution documentation that is aligned with business objectives.
- Develop, test, and document custom development, integrations, and data migration elements of ServiceMax implementation.
- Independently analyze application and system problems and incidents; develop recommendations and solutions for those problems, implement those solutions, and provide communications on the associated actions, business impacts, and results.
- Follow coding standards best practices, and participate in code reviews
- Accountable for the following: design workshops with ServiceMax and SFDC best practices including application limits, complete requirements analysis and confirmation, identify and own the final documentation for the technical specifications for the customizations, confirm functional design, document final solutions, lead deployment including guiding all sandbox code migration
- Provide peer reviews of Solution Design and Configuration Documents ensuring fit between with ServiceMax best practices and customer requirements
- Perform ServiceMax configuration activities, Service Flow Manager Configuration and APEX trigger implementation, including training the system administration and IT team members.
Required Skills
- Minimum 5 years of experience working on Salesforce Platform.
- Having a good understanding of Salesforce object models, relationship, limits, security etc.
- Should be aware of customization and configuration options.
- Minimum 4 years of experience working on ServiceMax technology, where minimum 2 years should be as a lead/architect.
- Having built large scale ServiceMax application catering to complex use cases. Having experience of different ServiceMax modules like Work Order Management, SFM, Location Management, Dispatch Console, Mobile App etc.
Job Description:
· Below are the typical activities expected to be performed by a ServiceMax Administrator/ Developer.
· These activities will be performed to support, break-fix, unit test, configure and develop Horiba's
· ServiceMax as per Help Desk tickets and other projects in a timely manner.
· Technical experience with Force.com, SFDC/ ServiceMax Administrator, Visual Force, Java.
· Field Service "Best Practice" guidance to segments/ end users
· Consult and assist end users and other support team members with data mapping activities in support of integration with SAP system or other systems in future..
· Provide Solution Design and Configuration Documents ensuring fit between with ServiceMax best practices al
· Segment requirements. Follow Horiba Change Management process.
Administration
· ServiceMax administration related to all ServiceMax objects (standard and custom)
· ServiceMax configuration related to all ServiceMax objects (standard and custom) including Work Ord
· Management, Case Management, Service Flow Manager, Dispatch Console, Mobile configuration, MFL
· Tracking user login history and adoption matrices.
· Installation of apps from AppExchange
· Creation of users for an organization
· Maintain login credentials
· Generic users permissions
· Specific data access permissions
· Group Management
· Manage queues & public groups
· User assignment to queues & public groups
Security: Object security definition for Smax users
· Profile Management on object level permissions
· Role wise access on records
· Sharing rules additional record access for users
· Manage permission sets
General Configuration: Objects
Maintain standard object architecture and relationship model
• Create custom objects and maintain relationships among the objects
• Custom Fields
• Create custom fields
• Manage access to different profiles
• Manage page layouts to include custom fields
Page Layouts: Define Object field layouts based on profile
• Addition Of fields, sections, buttons, custom links, actions, related object lists, report charts, etc.
Data Management: Creation of reports & dashboard, maintaining report types, sharing of reports and dashboard
• Setting product Prices (standard, list, sale), Revenue and Quality Schedules.
• Build and manage email alerts
Deployment: Data deployment at organizations / sandboxes using change sets
Posted on Mar 5, 2024.
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About Simpliigence
Founded :
2021
Type :
Services
Size :
20-100
Stage :
Profitable
About
We are a dedicated Salesforce CREST partner committed to empowering businesses by effectively leveraging Salesforce solutions. Businesses lack technical expertise to be able to implement, maintain, and optimize the Salesforce platform. We, at Simpliigence, help by breaking down business challenges into technical solutions, and help businesses not only implement, but also manage the Salesforce platform, swiftly and in cost-effective way.
We make it easier for the businesses to leverage the most innovating SaaS platform i.e. Salesforce to not only use it for CRM but also extend the platform for other business needs. We understand that businesses of different size and industry have different CRM challenges. Our mission is to help businesses flourish by providing the right technological support in using Salesforce. Our passion for making SMBs successful is reflected in our offers and services that are flexible, fast and simple.
We are a 120+ people strong company and rapidly growing. Our certified Salesforce consultants solve business problems like increasing sales, improving TAT, conversion rates, and automation by recommending right Salesforce solution, help them implement and maintain it.
✅ Our offered services:
• Salesforce consulting
• Salesforce implementation
• Salesforce integration
• Salesforce support
• Salesforce migration
• Salesforce maintenance
• Salesforce CRM health check
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