Design Lead

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

• Developing store strategies to raise customers’ pool, expand store traffic and optimize profitability Meeting sales goals by training, motivating, mentoring and providing feedback to store staff Ensuring high levels of customers satisfaction through excellent service

Key Responsibilities:

- Plan and execute offline marketing campaigns.

- Organize events, promotions, and partnerships.

- Create marketing materials for brands

- Track and report campaign performance.

- Manage budgets for marketing activities.

- Client relationship management

Requirements:

- Bachelor’s degree 

- Strong communication and organizational skills.

- Ability to manage multiple tasks.

Benefits:

- Competitive pay

- Health insurance

- Opportunities to learn and grow

Responsibilities of senior java developer

• Every role comes with responsibilities and the employees have to justify those responsibilities. Following are some crucial responsibilities senior java developers entitled for.

• Senior Java developers have to analyze and assess the business needs of the client to find the best solution for the client. Overall strong analytical and problem-solving skills are highly important for this role.

• Senior Java Developer responsibilities include gathering system requirements, building application specification document, draw flow charts, design application architecture and implement modernised application design and testing features before release.

• You should have hands-on experience in developing software with agile or scrum methodologies and are ready to lead our junior developer's team.

• You should have an innovative thought process and creative thinking which can bring out of box and alternate way of system implementation.

• Ensure our applications must be secure and up-to-date.

• To interact with the customer and internal teams in Identifying and analyzing requirements for development purposes.

• To perform activities related to the creation of documents for client requirements.

• Prioritizing the task and executing tasks throughout the SDLC.

• Provide technical help to junior developers.

DATA ANALYST

About:

Role:

Requirements:

Location-MUMBAI

Desired Candidate Profile

• Flexibility and creativity in developing the business
• Ability to multi-task
• Ability to deal with frequent and changing deadlines
• Ability to perform individually as well    

• Responsible for producing documents as per client instructions on MS Office / Creative platform
• Excellent PowerPoint skills including animation / transition effects
• Interact with clients to clarify doubts and provide suggestions on layouts, designs
• To be involved in all training program organized by Williams Lea part of orientation, induction and performance
• Works closely with Document Production Lead / Quality Assurance Specialist on a daily basis