Sr. Manager - Sales & Marketing

Job Title: Customer Success & Content Analyst

Location: Sector 55, Gurugram (On-site, 5 days working)

Experience: 0–1 year

Compensation: Up to ₹5.5 LPA

About Master-O:

Master-O (www.masteroapp.com) is a leading B2B enterprise SaaS platform that helps organizations elevate customer interactions, boost sales productivity, and instil employee engagement through gamification, microlearning, and AI-driven coaching.

With customers across Banking, Insurance, Pharma, Retail, FMCG, and Auto industries in over 20 countries, we now aim to further scale our implementations across more customers, industries, and countries while continuously improving the quality of our operations.

Master-O is ranked as a leading platform by customers in G2’s latest 2025 Winter Report.

Role Overview

We are seeking a creative, methodical, and quality-focused Customer Success & Content Analyst to join our team. The role is perfect for individuals who are excited about leveraging AI tools to enhance content creation, possess excellent communication skills, and can manage client expectations effectively. Freshers with the right mindset, professionalism, and willingness to learn are welcome.

Key Responsibilities

• Partner with the Customer Success team to understand client requirements and deliver exceptional onboarding, adoption, and engagement experiences.
• Conceptualize, create, and enhance learning content for the Master-O platform, ensuring alignment with client goals and quality standards.
• Leverage AI tools to streamline and elevate the content creation process.
• Manage client queries, feedback, and objections with a professional and solution-oriented approach.
• Collaborate with cross-functional teams to deliver seamless customer experiences.
• Track and report content engagement metrics, suggesting improvements based on data insights.

Requirements

• Bachelor’s degree in Business, Communications, Journalism, or related fields.
• 0–1 year of experience in content development, customer success, or related fields (internships count).
• Excellent verbal and written communication skills.
• Strong objection management and interpersonal skills.
• Creativity combined with a methodical and detail-oriented approach.
• Proficiency in using AI tools for content creation (ChatGPT, Grammarly, Canva, etc.).
• Professional grooming and a client-first mindset.

What We Offer

• Competitive salary in the range of ₹4–5.5 LPA.
• Opportunity to work with innovative AI-powered learning solutions.
• A platform to grow your career in both customer success and content creation.
• Exposure to diverse enterprise clients and industries.

Job Title: Senior Manager – Jewellers Block Insurance (Sales)

Industry: Insurance Broking

Location: Mumbai Experience: 4–10 Years (Relevant Experience in Jewellers Block insurance is Mandatory)

Role Overview

We are seeking to onboard a seasoned professional with strong domain expertise in *Jewellers Block Insurance*, with a primary focus on *business development and client acquisition within the jewellery and bullion segment. The role involves driving revenue growth by acquiring and managing high-value clients, while also supporting *risk assessment, policy structuring, and claims advisory. The ideal candidate should possess a balanced understanding of both *sales strategy and technical insurance aspects, enabling effective engagement with jewellers, wholesalers, manufacturers, and trade associations.

Key Responsibilities

1. Business Development & Sales

• Drive acquisition of new clients within the jewelry ecosystem, including retail jewelers, wholesalers, manufacturers, and exporters.

• Develop and execute targeted sales strategies for Jewellers Block Insurance products.

• Identify cross-selling and up-selling opportunities, including allied covers such as fidelity guarantee and liability insurance. • Build strong networks within jewellery markets, trade bodies, and associations.

2. Client Advisory & Relationship Management

• Act as a trusted advisor to clients by understanding their business model and associated risks.

• Provide end-to-end guidance on appropriate insurance coverage, exclusions, and policy structuring.

• Maintain long-term relationships with key clients, ensuring high retention and repeat business.

3. Policy Structuring & Placement Support

• Collaborate with underwriting teams and insurers to structure customised Jewellers Block policies, including: o Stock coverage (on premises, exhibitions, and transit) o Transit risks (including Angadia and courier movements)

• Engage with insurers such as New India Assurance Company Limited, IFFCO Tokio General Insurance Company Limited, and SBI General Insurance Company Limited for quotations and policy issuance. 4. Risk Understanding & Client Support

• Conduct preliminary risk assessments and coordinate detailed risk inspections where required.

• Guide clients on improving security standards (vaults, surveillance, alarms) to enhance insurability and pricing. 5. Claims Support & Coordination

• Assist clients during claims by ensuring timely intimation and documentation.

• Coordinate with surveyors and insurers for smooth claim processing and settlement.

• Provide advisory on claim documentation, including inventory reconciliation and valuation.

Key Requirements

• Proven experience in sales of Jewellers' Block Insurance or similar high-value insurance products

• Strong understanding of: o Policy structures, inclusions, and exclusions o Transit coverage mechanisms (Angadia, courier, personal carriage) o Fidelity Guarantee and Third-Party Liability extensions o Concepts such as “mysterious loss” and stock valuation

• A strong network within jewellery markets (Zaveri Bazaar, bullion traders, etc.) will be a significant advantage.

Educational Qualification

• Graduate in Commerce / Finance / Business Administration

• Insurance certifications (III / IRDAI) will be an added advantage.

Key Competencies

• Strong sales acumen and negotiation skills

• Client relationship and stakeholder management

• Commercial awareness and revenue orientation

• Ability to handle high-value and sensitive client portfolios

Performance Metrics (KPIs)

• New business premium generated

• Client acquisition and retention ratio

• Cross-sell / up-sell conversion rate

• Client satisfaction and claim support efficiency

Regards,

Radhika Sharma

HR Manager,

Estabizz Fintech Private Limited

Hi,

Please refer to the below Job description and revert with you updated resume –

About Client: Digital accelerator to Startups, SMEs, MSMEs, and large enterprises with a significant contribution across 22+ industries including BFSI, Healthcare, Ecommerce & Retail, Education & eLearning, Insurance, Tech Startups, Government & Semi-Government, and more. Backed with an impressive experience of 25+ years and a fast-growing family of 4000+ engineering professionals our capabilities span across IT Consulting, Strategy Planning & Execution, Business Process Re-engineering, IT Modernization, and Business Analysis Consulting, our solutions are devised meticulously to address the needs of specific industries.

We are a CMMI Level 5 organization global IT Solution provider and Outsourcing company headquartered in Mumbai and footprints with 10 delivery centres in India and 15 global offices. Our success portfolio boasts of 7500+ projects accomplished across 1500+ clients in 50+ countries with client retention rate as high as 85%

Location: Navi Mumbai, CBD Belapur

Domain: Banking (Payment Gateway Project)

NOTE: 1st and 3rd Saturdays working as per banking norms

Education: B.E. or Graduation in Computer Science or related field

job Summary:

We are seeking a talented and motivated React.js Developer to join our development team. The ideal candidate will be responsible for designing and developing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack. You will ensure that these components and the overall application are robust and easy to maintain.

You will coordinate with the rest of the team working on different layers of the infrastructure, including back-end services and APIs. Therefore, a commitment to collaborative problem-solving, sophisticated design, and quality products is essential.

Key Responsibilities:

Develop new user-facing features using React.js.

Build reusable components and front-end libraries for future use.

Optimize components for maximum performance across a vast array of web-capable devices and browsers.

Translate designs and wireframes into high-quality code.

Write clean, scalable, and maintainable JavaScript code.

Ensure the technical feasibility of UI/UX designs.

Collaborate with back-end developers and web designers to improve usability.

Debugging, troubleshooting, and enhancing application performance.

Stay updated with emerging trends and technologies in front-end development.

Skills and Qualifications:

Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.

Thorough understanding of React.js and its core principles.

Experience with popular React.js workflows (such as Flux or Redux).

Familiarity with RESTful APIs and integrating them into front-end code.

Knowledge of modern authorization mechanisms, such as JSON Web Token (JWT).

Familiarity with modern front-end build pipelines and tools (e.g., Babel, Webpack, NPM, etc.).

Experience with code versioning tools such as Git.

Familiarity with browser developer tools and debugging.

Understanding of cross-browser compatibility issues and ways to work around them.

Familiarity with unit testing and testing frameworks (e.g., Jest, Enzyme, Cypress).

Ability to understand business requirements and translate them into technical requirements.

Preferred Qualifications:

Bachelor's degree in Computer Science, Software Engineering, or a related field.

Experience with TypeScript and GraphQL.

Experience with other JavaScript frameworks like Next.js or Gatsby.js.

Familiarity with CI/CD pipelines and containerized applications (e.g., Docker).

Good understanding of SEO principles and ensuring that application adheres to them.

Soft Skills:

Strong problem-solving skills and attention to detail.

Excellent communication and teamwork abilities.

Ability to work in a fast-paced environment and meet deadlines.

Open to learning new technologies and frameworks.

About Us:

Join our team at BSEtec, a leading blockchain solutions provider. We're looking for a skilled Blockchain Developer to help us build the future of decentralized applications and solutions.

Job Description:

As a Blockchain Developer at BSEtec, you'll work on exciting projects that harness blockchain's potential. Your role will include:

Responsibilities:

• Develop blockchain solutions, including smart contracts and dApps.
• Collaborate on cross-functional teams to meet project requirements.
• Stay updated on blockchain trends, protocols, and security.
• Troubleshoot and resolve blockchain tech issues.
• Integrate blockchain into existing systems.
• Ensure security and scalability.
• Document code and maintain project records.
• Help deploy and maintain blockchain networks.
• Contribute to coding standards.

Qualifications:

• Degree in Computer Science or related field.
• Blockchain development experience.
• Proficiency in Ethereum, Solidity, Web3.js.
• Strong blockchain fundamentals knowledge.
• Smart contract experience.
• Familiarity with blockchain tools.
• Problem-solving skills.
• Good communication and teamwork.
• Blockchain certification is a plus.

• Close new deals at a high rate.
• Build relationships with existing customers.
• Cultivate new leads within the sales territory.
• Travel throughout the territory and visit customers on a recurring basis.
• Manage records of all sales leads and/or customer accounts.
• Reclose new deals at a high rate.
• Build relationships with existing customers.
• Represent the brand during all customer and prospect interactions.
• Educate customers on how the services can benefit them financially and professionally.
• Monitor the company’s industry competitors and market conditions.

Installation, Configuration and Troubleshooting of Network Equipment e.g CCTV Camera, Network Switch, Router, Wi-fi, Server and Desktop computer etc. Willing to travel entire India based on project requirement.

Your Key Responsibilities

You will build robust, secure and scalable micro-services

• You will be responsible to implement RESTful service
• You will take ownership to build scalable, reliable and performant code that complies with our internal code guidelines
• Take part in code reviews and architecture development
• You will influence how we build individual features and products, and bring in best practices and patterns that can be used for engineering lifecycle
• You will be driving architecture and design discussions and will be responsible to run and maintain good infrastructure

What to Bring

B.Tech/ B.E. in Computer Science from a reputed college or related technical discipline with 5-8 years of experience in software development

• Knowledge for data structure and an eye for architecture
• Familiar with Git Architecture
• Experience with reactive programming
• Experience in building RESTful APIs with monitoring, fault tolerance and metrics
• Exposure to relational and NoSQL databases (MongoDB, Redis)
• Exposure to server-side services using ElasticSearch and ESB - Camel, ActiveMQ
• Experience in MEAN stack development
• Strong experience with AWS Stack