Sr Hotel Operation Executive at EaseMyTrip.com · Gurugram, SECTOR 32 · 1.5 - 2 years · ₹2L - ₹2.5L / yr · Profitable · Posted 30 Dec 2025
Job Summary:
We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.
Key Responsibilities:
- Manage post-booking queries, modifications, and cancellations.
- Coordinate with hotels for confirmations and issue resolution.
- Provide customer support via calls, emails, and chats.
- Handle escalations, refunds, and payment discrepancies.
- Maintain booking records and improve processes.
Requirements:
- Experience: 1+ years in hotel reservations, operations, or customer service.
- Skills: Strong communication, problem-solving, and coordination.
- Technical: Familiarity with OTA booking systems is a plus.
Shubham Vishwakarma
Full Stack Developer - Averlon
About EaseMyTrip.com
About
EaseMyTrip commenced its operations in 2008 by focusing on the B2B2C (business to business to customer) distribution channel and providing travel agents access to its website to book domestic travel airline tickets in order to cater to the offline travel market in India. Subsequently, by leveraging its B2B2C channel, the company commenced operations in the B2C (business to customer) distribution channel in 2011by primarily focusing on the growing Indian middle class population's travel requirements. With our presence in the B2B2C and B2C channels, we were able to commence operations in the B2E (business to enterprise) distribution channel in 2013 with the aim of providing end-to-end travel solutions to corporates. Our presence in three distinct distribution channels provide us with a diversified customer base and wide distribution network. We believe that the strength of our brand, the quality of our services, our user-friendly websites (www.easemytrip.com and www.easemytrip.in), android and iOS based mobile applications (EaseMyTrip), our customer centric approach, as well as our efficient marketing programs have enabled us to develop significant market share in the domestic airline ticket business in India. In Fiscal 2019, GoAir, and SpiceJet, recognized us as amongst the top travel partners in terms of revenue and passenger count. The strength of our brand has increased significantly over the years. Our technology-enabled infrastructure and systems have enabled us to operate and maintain an efficient and lean organization related to the size of our operations. We have not required any equity infusion subsequent to our original incorporation requirements, and we have historically financed our working capital requirements and the expansion of our business and operations primarily through funds generated from our operations and debt financing.
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🌟 Job Vacancy – Hotel Receptionist 🏨✨
📍 Position: Hotel Receptionist / Front Office Executive
📍 Location: Rantambhore Rajbagh, Ranthambore, Rajasthan
🏢 Company: Aaryam Hotel & Resorts Private Limited
💰 In-Hand Salary: ₹25,000 – ₹30,000 per month
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🏨 We’re Hiring! 🎉
Are you friendly, confident, well-spoken, and passionate about hospitality? 😊✨
Aaryam Hotel & Resorts Private Limited (Ranthambore) is looking for an enthusiastic Hotel Receptionist to join our team! 🏨🌿
As a Receptionist, you will be the first point of contact for our guests and visitors 🤝. You will welcome guests warmly, manage front-desk operations, handle phone calls, and support various administrative activities to ensure a smooth and professional guest experience. 🌟😊
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• Greet guests and visitors warmly with a professional and friendly attitude. 😊
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📞 Handle Phone Calls
• Answer, screen, and forward incoming calls professionally. ☎️
• Provide accurate information and maintain excellent telephone etiquette. 📲
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• Ensure necessary stationery and front-desk supplies are available. 📝📚
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📈 Career Growth Opportunities
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If you are passionate about hospitality, guest service, and front-office operations, we would love to hear from you! 🏨❤️
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Job Title: Female Travel & Marketing Executive (Tours & Travels)
Job Summary:
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- Assist with other implementation, technical support, and IT-related activities assigned by the team.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon