Performance Marketing Manager

Essential Duties & Responsibilities included but are not limited to:

• Handle Level 1 and Level 2 Telephony, some Network support, and

escalations from Level

• Technical support for phone systems (PBX on-prem and Cloud based), network issues (Internal and ISP), SIP issues etc.

• Understanding of Network Support for Switching, Wireless and routers

• Log tickets and assist end users with technical queries, or escalate to the appropriate team

• Deployment, implementation, and ongoing support of telephony

solutions/systems with assistance of onsite tech team

• Ability to trouble-shoot and partner with other teams remotely for

resolution

• Follow up on outstanding requests and ensure timely resolution

• Involvement in scoping replacement or implementation options for client proposals

Required Qualifications

• 3-5+ years working in a Help Desk or IT support environment

• 2-3+ years of phone system/PBX experience

• 2-3+ years of SIP experience

• 2-3+ years of Network troubleshooting experience for LAN/WAN

• Some desirable telephony qualifications or experience in any of the

following: Ericsson-LG Aria iPECS, 3CX, Avaya, Cisco Webex, Asterisk

(Training will be provided on major solutions that we use)

• Understanding of networking along with experience in any of the following: HPE Aruba, HPE, Cisco,, Meraki, Juniper, Cambium, Fortinet

• Excellent verbal and written skills to both customers and internal staff

• Proactively identify and resolve problems, using documented or

researched answers and providing resources to other IT staff and users

• Organizational and prioritization skills

• Demonstrated ability to quickly learn new job-related tasks

• Ability to work effectively in a team atmosphere as well as alone

depending on shift placement.

What do you need for this Role?

• We are seeking a mix of technical and competent help desk technicians who enjoy the technical challenges but can also provide the highest levels of customer service.

• This role would suit candidates who have a strong networking or telecom background and are looking to move their careers forward with a fast-growing company.

•You will be exposed to and trained in many new technologies that we and our customers use in their environments, which will help grow and develop your skills along with a supportive team around you.

Company Profile :

Merilytics, an Accordion company is a fast-growing analytics firm offering advanced a and intelligent analytical solutions to clients globally. We combine domain expertise, advanced analytics, and technology to provide robust solutions for clients' business problems. You can find further details about the company at https://merilytics.com.

We partner with our clients in Private Equity, CPG, Retail, Healthcare, Media & Entertainment, Technology, Logistics industries etc. by providing analytical solutions to generate superior returns. We solve clients' business problems by analyzing large amount of data to help guide their Operations, Marketing, Pricing, Customer Strategies, and much more.

Position :

- Business Associate at Merilytics will be working on complex analytical projects and is the primary owner of the work streams involved.

- The Business Associates are expected to lead the team of Business Analysts to deliver robust analytical solutions consistently and mentor the Analysts for professional development.

Location : Hyderabad

Roles and Responsibilities :

The roles and responsibilities of a Business Associate will include the below:

- Proactively provide thought leadership to the team and have complete control on the delivery process of the project.

- Understand the client's point of view and translate it into sound judgment calls in ambiguous analytical situations.

- Highlight potential analytical issues upfront and resolve them independently.

- Synthesizes the analysis and derives insights independently.

- Identify the crux of the client problem and leverage it to draw relevant actionable insights from the analysis/work.

- Ability to manage multiple Analysts and provide customized guidance for individual development.

- Resonate with our five core values - Client First, Excellence, Integrity, Respect and Teamwork.

Pre-requisites and skillsets required to apply for this role :

- Undergraduate degree (B.E/B.Tech.) from tier-1/tier-2 colleges are preferred.

- Should have 2-4 years of experience.

- Strong leadership & proactive communication to coordinate with the project team and other internal stakeholders.

- Ability to use business judgement and a structured approach towards solving complex problems.

- Experience in client-facing/professional services environment is a plus.

- Strong hard skills on analytics tools such as R, Python, SQL, and Excel is a plus.

Why Explore a Career at Merilytics :

- High growth environment: Semi-annual performance management and promotion cycles coupled with a strong meritocratic culture, enables fast track to leadership responsibility.

- Cross Domain Exposure: Interesting and challenging work streams across industries and domains that always keep you excited, motivated, and on your toes.

- Entrepreneurial Environment: Intellectual freedom to make decisions and own them. We expect you to spread your wings and assume larger responsibilities.

- Fun culture and peer group: Non-bureaucratic and fun working environment; Strong peer environment that will challenge you and accelerate your learning curve.

Other benefits for full time employees:

(i) Health and wellness programs that include employee health insurance covering immediate family members and parents, term life insurance for employees, free health camps for employees, discounted health services (including vision, dental) for employee and family members, free doctor's consultations, counselors, etc.

(ii) Corporate Meal card options for ease of use and tax benefits.

(iii) Work dinners, team lunches, company sponsored team outings and celebrations.

(iv) Reimbursement support for travel to the office, as and when promulgated by the Company.

(v) Cab reimbursement for women employees beyond a certain time of the day.

(vi) Robust leave policy to support work-life balance. Specially designed leave structure to support woman employees for maternity and related requests.

(vii) Reward and recognition platform to celebrate professional and personal milestones.

(viii) A positive & transparent work environment including various employee engagement and employee benefit initiatives to support personal and professional learning and development.

About hoichoi:

hoichoi is an on-demand video streaming entertainment platform for Bengalis worldwide. With an array of exciting Content choices including Bengali Classics, Blockbusters, Documentaries, Short Films and Exclusive original web series we aim to be home to the best in Bengali entertainment.

Hoichoi is the digital vertical of SVF Entertainment - a leading Media and Entertainment company in East India, with 5 National Awards to its credit and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music and New Media.

As we take on the next level of growth, we are on the lookout for passionate and talented people to join our team, committed to redefining online entertainment for Bengalis globally.

Overview:

Being a “customer first” company, the Customer Support division is critical to Hoichoi. This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for Hoichoi users at all times.

This is a high commitment role and you will fit right in if you believe in delivering the best service experience and are passionate about Bengali entertainment.

Job Role:

·        Answer user communication/queries via emails, live chats and calls

·        Ensure minimum turnaround time for resolving user queries & complaints

·        Deliver best in class service in the friendliest and timely manner

·        Suggest process & product improvements based on user feedback

·        Assist the team in reporting & analysis

Qualifications:

·        2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background

·        Excellent proficiency in Bengali, English & Hindi

·        Critical thinking and problem-solving skills

·        An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support.

About Zuddl

Zuddl allows companies and organisations to set up their premier flagship event from anywhere in the world within 20 minutes. The one platform for all enterprise events, internal or external, hybrid or virtual. Over the last few months, we have had companies like Microsoft, Deloitte, HSBC, Adobe, Barclays, Ab InBev, Razorpay, Synopsys, WhiteHat Jr, Groww etc host their events on Zuddl. NASSCOM uses Zuddl to host their marquee conferences like Product Conclave, ER&D Summit and GCC Conclave.

Responsibilities / Things you would do

Things you would do

• Work on highly interactive React app with video, live streaming, real-time engagement etc
• Handle backend with thousands of concurrent users on large-scale events
• Optimising app performance and build for low-latency and efficient bundle size
• Follow best practices to build high quality app with unit testing
• Modern stack with React, Redux, Java 11, Postgres, Redis
• Collaborate with engineers and designers in fast-paced and high growth environment
• Passion for clean and appropriately tested code
•  

Things you would need

• 3-5 years of experience as Full Stack Developer
• Key expertise in React, Java
• Well rounded Full-Stack developer with exposure to all layers of application and development
• Proficiency with fundamental front end languages such as HTML, CSS, and Javascript
• Strong understanding of different software development practices, infrastructure
• Strong background in technology and application design
• Self-starter, able to deliver project on time meeting high quality standards

Nice to Have

• Experience with WebRTC, Live Streaming or other related video technologies
• Previously worked at high growth Indian startups and/or startup founders highly preferred

You will:

• Build services that serve millions of users
• Build for performance, reliability, and scalability
• Design easy-to-use APIs, systems, and tools
• Work with small teams of engineers, product, design, operation and other teams
• Lead projects, achieve goals, celebrate success with your teams

What you bring:

• 5+ years as individual contributor
• Strong background in Computer Science
• Strong technical expertise in robust and scalable server platform
• Helpful experiences include Java, Python, AWS, GCP, DevOps
• Leadership at bijnis is a service - you must be influential, patient, compassionate, able to prioritize, and able to inspire
• Ability to collaborate across multiple and cross functional teams
• Strategic mindset combined with pragmatic execution, and bias for action