Sales Manager

Hi,

We are seeking a senior data leader with deep functional expertise in Salesforce Sales and Service domains to own the enterprise data model, metrics, and analytical outcomes supporting Sales, Service, and Customer Operations.

This role is business‑first and data‑centric. The successful candidate understands how Salesforce Sales Cloud and Service Cloud data is generated, evolves over time, and is consumed by business teams, and ensures analytics accurately reflect operational reality.

Snowflake serves as the enterprise analytics platform, but Salesforce domain mastery and functional data expertise are the primary requirements for success in this role.

Core Responsibilities

Salesforce Sales & Service Data Ownership

·                 Act as the data owner and architect for Salesforce Sales and Service domains.

• Own Sales data including leads, accounts, opportunities, pipeline, bookings, revenue, forecasting, and CPQ (if applicable).
• Own Service data including cases, case lifecycle, SLAs, backlog, escalations, and service performance metrics.
• Define and govern enterprise‑wide KPI and metric definitions across Sales and Service.
• Ensure alignment between Salesforce operational definitions and analytics/reporting outputs.
• Own cross‑functional metrics spanning Sales, Service, and the customer lifecycle (e.g., customer health, renewals, churn).

Business‑Driven Data Modeling

·                 Design Salesforce‑centric analytical data models that accurately reflect Sales and Service processes.

• Model sales stage progression, pipeline history, and forecast changes over time.
• Model service case lifecycle, SLA compliance, backlog aging, and resolution metrics.
• Handle Salesforce‑specific complexities such as slowly changing dimensions (ownership, territory, account hierarchies).
• Ensure data models support operational dashboards, executive reporting, and advanced analytics.

Analytics Enablement & Business Partnership

·                 Partner closely with Sales Operations, Service Operations, Revenue Operations, Finance, and Analytics teams.

• Translate business questions into trusted, reusable analytical datasets.
• Identify data quality issues or Salesforce process gaps impacting reporting and drive remediation.
• Enable self‑service analytics through well‑documented, certified data products.

Technical Responsibilities (Enabling Focus)

·                 Architect and govern Salesforce data ingestion and modeling on Snowflake.

• Guide ELT/ETL strategies for Salesforce objects such as Opportunities, Accounts, Activities, Cases, and Entitlements.
• Ensure reconciliation and auditability between Salesforce, Finance, and analytics layers.
• Define data access, security, and governance aligned with Salesforce usage patterns.
• Partner with data engineering teams on scalability, performance, and cost efficiency.

Required Experience & Skills

Salesforce Sales & Service Domain Expertise (Must‑Have)

·                 Extensive hands‑on experience working with Salesforce Sales Cloud and Service Cloud data.

• Strong understanding of sales pipeline management, forecasting, and revenue reporting.
• Strong understanding of service case workflows, SLAs, backlog management, and service performance measurement.
• Experience working directly with Sales Operations and Service Operations teams.
• Ability to identify when Salesforce configuration or process issues cause reporting inconsistencies.

Data & Analytics Expertise

·                 10+ years working with business‑critical analytical data.

• Proven experience defining KPIs, metrics, and semantic models for Sales and Service domains.
• Strong SQL and analytical skills to validate business logic and data outcomes.
• Experience supporting BI and analytics platforms such as Tableau, Power BI, or MicroStrategy.

Platform Experience 

·                 Experience using Snowflake as an enterprise analytics platform.

• Understanding of modern ELT/ETL and cloud data architecture concepts.
• Familiarity with data governance, lineage, and access control best practices.

Leadership & Collaboration

·                 Acts as a bridge between business stakeholders and technical teams.

• Comfortable challenging requirements using business and data context.
• Mentors engineers and analysts on Salesforce data nuances and business meaning.
• Strong communicator able to explain complex Salesforce data behavior to non‑technical leaders.

Thanks,

Ampera Talent Team

Job Title: Customer Support Executive

Location: Koramangala, Bengaluru

CTC: ₹4.5 LPA (₹32,500 In-hand) + Additional Incentives

Working Days: 6 Days a Week

Week Off: Rotational Weekend Off

Shift: Rotational Shifts (may extend till 11:00 PM – 12:00 AM)

Job Summary

We are looking for a proactive and customer-focused Customer Support Executive to join our team in Bengaluru. The ideal candidate will be responsible for handling customer queries, providing timely resolutions, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving ability, and a customer-first approach.

Key Responsibilities

1. Customer Interaction

• Handle inbound and outbound customer queries through calls, emails, and chat.
• Provide accurate information about products, services, and processes.
• Ensure prompt and effective resolution of customer concerns.

2. Issue Resolution

• Identify customer problems and provide appropriate solutions within defined timelines.
• Escalate complex issues to relevant internal teams when necessary.
• Follow up with customers to ensure issue resolution and satisfaction.

3. Customer Experience

• Maintain a professional and empathetic approach while interacting with customers.
• Build positive relationships with customers to enhance satisfaction and retention.
• Ensure adherence to service quality standards and company policies.

4. Documentation & Reporting

• Maintain accurate records of customer interactions in the CRM system.
• Document feedback and share insights with relevant teams to improve services.

Required Skills & Qualifications

• Bachelor’s degree in any discipline.
• 6 months–3 years of experience in customer support, customer service, or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Basic knowledge of CRM tools and MS Office is preferred.

What We Offer

• Competitive salary with performance-based incentives.
• Opportunity to work in a dynamic and growth-oriented environment.
• Exposure to customer experience and service operations.

A Senior Business Development Associate (BDA) in the EdTech industry focused on sales would typically be responsible for developing and executing sales strategies to drive revenue growth for educational technology products or services. Some key responsibilities may include:

1. Identifying and reaching out to potential clients (e.g., educational institutions, corporate training programs) to generate leads and build a strong sales pipeline.

2. Conducting market research to understand the needs and preferences of the target audience and develop targeted sales pitches and proposals.

3. Collaborating with internal teams, such as product development and marketing, to align sales efforts with overall business goals and objectives.

4. Presenting product demonstrations, conducting sales presentations, and negotiating contracts with clients.

5. Managing client relationships, providing exceptional customer service, and addressing any inquiries or issues to ensure client satisfaction and retention.

6. Analyzing sales data, tracking performance metrics, and providing regular reports to management to evaluate the effectiveness of sales strategies and identify areas for improvement.

Overall, a Senior BDA in EdTech sales would play a crucial role in driving business growth, establishing strong relationships with clients, and contributing to the overall success of the organization in the education technology industry.

We are seeking an experienced Content Writer with 3-5 years of experience to join our marketing team. The ideal candidate will be responsible for creating compelling and informative long-form articles that will be used in our marketing campaigns for a B2B payment platform. The content writer will work closely with the marketing team to create engaging and high-quality content that targets our target audience.

Responsibilities:

• Write high-quality, long-form articles for our B2B fintech payment platform that will be used inmarketing campaigns
• Conduct research on relevant topics and stay up-to-date with industry news and trends
• Collaborate with the marketing team to ensure all content is aligned with our brand
• messaging and target audience
• Write clear, concise, and engaging content that conveys complex ideas in a simplified
• manner
• Optimize content for SEO and ensure all articles are formatted properly
• Edit and proofread all content before publication
• Ensure all content is delivered on time and meets our high-quality standards
• Requirements:
• Bachelor's degree in English, Journalism, Communications, or related field
• 3-5 years of experience as a Technical Finance Content Writer, from a B2B fintech platform
• Exceptional writing and editing skills, with a keen eye for detail
• Experience with SEO optimization and content formatting
• Strong research skills and ability to synthesize information from multiple sources
• Ability to work independently and manage multiple projects simultaneously
• Excellent communication skills and ability to collaborate with cross-functional teams
• Strong work ethic and commitment to meeting deadlines

Responsibilities and Duties 

•      Develop high-quality software design and architecture.

•      Achieve the timeline with quality delivery of assigned tasks.

•      Able to do technical analysis and code review.

•      Able to troubleshoot internal & production bugs.

•      Coordinate and support to project co-ordinator/project manager.

•      Development coding standards are achieved. 

•      Work with internal teams to understand and analyse their needs and to ensure that proposed solution caters to same.

•      Adopt new technology in quick time.

•      Implement Unit tests and Functional tests to ascertain highest quality of deliverables.

•      Identify, prioritize and execute tasks in the software development life cycle.

•      Understand business needs and know how to implement needs in the system to meet business needs.

•      Able to create technical documents.

•      Able to lead team members and plan team’s task.

•      Design, develop, modify, implement, and support software components anywhere in the software stack.

•      Work in close partnership with cross-functional teams and management.

Qualifications

•      Having knowledge of .NET C#, .NET Core, Angular JS, Web API, Micro Services, JavaScript, jQuery and Bootstrap.

•      Critical thinker and creative mindset and the ability to approach a problem creatively.

•      Ability to provide in-depth evaluation and analysis of unique complex technological issues. •      A meticulous approach to work.

•      A team player but can work independently too.

•      Excellent written and verbal communication skills.

•      Multi-tasking and time-management skills, with the ability to prioritize tasks.

•      Database knowledge spanning across SQL, PL/SQL, MSSQL Server, Performance tuning and RDBMS is preferred.

•      Proven track record of successful and timely project delivery.

•      Excellent written and verbal communication skills.

•      Demonstrated ability to lead others. 

• Own and execute consumer acquisition strategies using online marketing tools.
• Drive user engagement and conversions, retention programs, and enhanced community initiatives.
• Create and implement the company's communications strategy to multiple constituencies.
• Build brand and positioning/messaging, determine and implement a strategy for driving brand awareness.
• Manage PR, social media, blogs, and other online campaigns.
• Refine and execute monetization strategy and roadmap.
• As a key member of the Executive Team, make major contributions to overall Company strategy and organizational development (recruitment, culture, etc.).

• 7+ years of experience in product marketing for online consumer product/service, preferably in the social media/community space
• Extremely creative, the out-of-the-box thinker!
• Proven track record in developing and executing successful communications strategies, including ownerships of brand position/messaging and marketing channels (e.g., PR, events, online acquisition, etc.)
• A history of success with multiple user acquisition methods.
• Experience with campaign management.
• Experience with site flow conversion optimization and A/B testing.
• Experience in developing and executing monetization strategies -determining services, packaging, pricing, positioning, and communications.
• A great team player and motivator!
• Strong, clear communication, presentation, and writing skills.
• BA/BS degree; MBA preferred.

Certification required-
DP-100/DP-200/AZ-900 Cetification Mandatory
Requirements:

1. 3+ years of hands-on experience in Azure Databricks platform .Delta lake, Time travel design patterns. Lambda Data Architecture
2. Experience in Azure Cloud Platform. (ADLS, Blob , ADF ).
3. Understanding of big data file formats like JSON, Avro, Parquet and other prevalent big data file formats
4. Experience with Python, PySpark, Scala, Spark to write data pipelines and data processing layers
5. Demonstrate expertise in writing complex, highly-optimized SQL queries across large data sets
6. Experience with Data Governance ( Data Quality, Metadata Management, Security, etc.)
7. Strong SQL skills and proven experience in working with large datasets and relational databases.
8. Understanding Data Warehouse design principles (Tabular, MD).
9. Experience in working with big data tools/environment to automate production pipelines
10. Familiarity with Azure Synapse and Snowflake
11. Experience with data visual analysis and BI tools (matplotlib  and Power BI)