Sr. Ecommerce Manager (FMCG)

Role Summary:

We are looking for a Marketing Specialist who understands both AI technology and the industrial manufacturing landscape. This person will be responsible for driving awareness, generating demand, and positioning our AI solutions as a critical tool for modern manufacturing.

Key Responsibilities:

• Develop and execute B2B marketing strategies to promote AI products tailored for the manufacturing sector.
• Craft messaging, positioning, and value propositions based on a deep understanding of manufacturing challenges and AI capabilities.
• Create high-impact content: case studies, product briefs, whitepapers, videos, webinars, and customer success stories.
• Work closely with product, sales, and data science teams to translate complex features into customer-focused benefits.
• Plan and manage industry-specific campaigns using digital marketing, email outreach, LinkedIn, and webinars.
• Represent the brand at manufacturing tech expos, webinars, and customer demos.
• Analyze campaign performance and optimize marketing efforts based on data-driven insights.
• Support lead generation and ABM (Account-Based Marketing) activities focused on key enterprise clients.

Required Skills & Qualifications:

• Bachelor's or Master’s in Marketing, Engineering, Business, or related field.
• 3+ years of experience in B2B marketing, ideally in SaaS, AI/ML products, or industrial/manufacturing tech.
• Strong understanding of the manufacturing domain (automotive, steel, FMCG, pharma, etc.).
• Familiarity with AI/ML concepts such as predictive maintenance, anomaly detection, computer vision, digital twins, etc.
• Proficiency in content marketing, digital campaigns, SEO/SEM, and marketing automation tools (e.g., HubSpot, Marketo).
• Excellent written and verbal communication skills with the ability to convey technical concepts in a simple, compelling manner.
• Ability to analyze data, track KPIs, and continuously improve marketing performance.

Preferred:

• Experience in working with data-driven platforms or IIoT (Industrial Internet of Things).
• Exposure to CRM systems like Salesforce.
• Knowledge of analytics tools such as Google Analytics, Power BI, or Tableau.
• Experience collaborating with cross-functional teams including data scientists, engineers, and sales.

This is a full-time on-site role for a Graphic Designer located in Hyderabad. The Graphic Designer will be responsible for creating graphics, graphic design, logo design, branding, and typography for various projects.

Role: HR Manager

Location: Mumbai (Bandra West)

About Qrata 

We match top talent with highly competitive career opportunities with leading startups in India and globally and address hiring challenges, recruitment brand marketing, with innovative and collaborative strategic consulting. 

About the company we're hiring for 

Our client is a technology company that focuses on transforming how the next billion urban Indians rent their homes. It is India's only fin-tech powered, end to end, digital home rental platform. They are backed by some of the leading real estate developers like Lodha and Godrej and top tier VCs. They have a total of 12 investors and some of the leading ones are Cred and Dream 11.

Job responsibilities include, but are not limited to: 

● People Management & Leadership: Lead the P&C team to continue developing People & Culture processes as outlined below. Continue to develop the existing team of People leaders through coaching, mentorship, and leadership. Recruit and hire new P&C staff as needed. 

● Employee Lifecycle Management: Oversee the end-to-end employee lifecycle from onboarding and development, through to transitions and exits, creating a positive experience for all employees and driving engagement. This will include the development of a data-driven framework for continuous improvement in all aspects of the employee experience. 

● Talent Acquisition and Recruitment: Partner with talent acquisition team on strategies including job description creation, vacancy advertising, candidate screening, interviewing, and hiring processes - ensuring the adoption of best practices in inclusive hiring. 

● Compensation and Benefits: Develop and implement a competitive compensation philosophy and benefits strategy that motivates employees, supports retention, and attracts new talent. 

● Talent Management and Succession Planning: Implement comprehensive talent management strategies that ensure the right people are in the right roles, manage performance, provide career development opportunities, develop skills matrices, and oversee promotions and transitions. Develop and execute succession-planning strategies that ensure business continuity and support our future growth. 

● Learning and Development: Develop and implement comprehensive learning and development programs, focusing on the skills and knowledge that employees need to excel in their roles. Develop a strategic L&D program to support Parachute’s leaders to help the company level up and scale. 

● Diversity, Equity, and Inclusion (DEI): Champion DEI by fostering a work environment that values diverse perspectives, promotes equal opportunities, and is inclusive of all employees. Develop policies and procedures that reflect the company’s DEI-B Values. 

● Employee Relations: Create and support a program that strengthens relationships between employees and the organization, resolving workplace conflicts, handling disciplinary procedures, and promoting employee well-being. Use metrics to address systemic issues, define root problems of employee-relation issues, and create programs to systematically address them. Support existing P&C team currently responsible for this function. 

● Legal Compliance: Ensure all HR policies and practices comply with local, state, and federal labor laws and regulations. 

● Organizational Development, Design, and Change Management: Drive organizational development and design efforts, working in collaboration with senior leaders across the organization to develop key HR staffing plans for new and existing departments. 

● HR Metrics, Analytics, and Strategic Investment: Implement a comprehensive HR dashboard that tracks key metrics across all HR functions. Utilize data analytics to inform strategic decision-making and guide investment in new full-time employees (FTEs), thereby maximizing profitability and optimizing capital deployment. 

What will set this person apart: 

● Proven business leader with 3+ years of leadership or management experience, in a leadership role within Human Resources. 

● Experience working in a high-growth tech startup or similar fast-paced industry is strongly preferred. 

● Demonstrated expertise in various aspects of HR management, including but not limited to talent management, learning & development, compensation strategy, and legal compliance. 

● Experience managing the end-to-end employee lifecycle and succession planning. 

● Proven track record of strategic thinking and decision-making ability, with the capacity to manage a critical function within the company. 

● Experience leading a team of HR professionals and working closely with senior leaders andexecutives in an organization. 

● Strong understanding of HR metrics and data-driven decision-making. 

● Excellent communication, negotiation, and presentation skills. 

The role will be in person from Monday to Friday. 

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Identifying ways to overcome clients' initial dislike of company products.
• Maintaining an accurate record of all existing and potential clients.
• Responding to client inquiries in a timely and professional manner.
• Training and providing overall guidance to client service employees.
• Organizing training seminars to enable clients to fully utilize product features and benefits.
• Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

SurveySensum is an AI-Enabled Customer Experience Management Platform (SAAS) that collects customer feedback in real-time and offers actionable insights for improved business decisions. We specialize in Customer Experience and our vision is to make customer research accessible and affordable to all the SME’s and help them make better business decisions backed by data thereby reducing the chances of failure.

We have our offices in Jakarta, Singapore and India and currently hiring for Gurgaon location.

Till last year we were doing business only in Asia and 6 months back launched SurveySensum in North America. Vision for next 5 years is to capture North America and Europe.

• Design, development and test of new features/customer problems and make them live on the platform.
• Own modules/Product features assigned
• Responsible for regular communication with others involved in the development process
• Provide support and fix bugs when customers encounter a problem while working with features you developed.

Required Technical Skills:

• 2-3 years of software development experience
• Proficient in C#.Net, Angular2+, typescript
• Familiarity with Relational Databases and SQL
• Experience with Web services development (REST)
• Hands on experience with calling APIs

What’s in it for you?

• Technically, you will be a part of designing a multi-tenant system which every software developer desires to.
• You will learn how to build a scalable solution that can serve millions of users.
• Apart from the technical skills, you will learn to how to get more signups, how to increase company’s revenue and how to optimize operations.
• We believe in making employees future entrepreneurs, you will learn the skills to experiment, take risks and take the business forward.

It’s easier to say good things about our own culture, but if you really want to know, call the people who have left the organization in the last 3 years or call people who have joined 4-5 months back.

They will tell you the real culture. One thing we would I would like to say, we work hard and part even harder.

And you’re right fit, if you are not afraid of taking challenges, you want to own things by yourself, you want to work on real customer problems and at the end of the day enjoy what you do.

High Level Scope of Work :

• Work with AI / Analytics team to priorities MACHINE LEARNING Identified USE CASES for Development and Rollout
• Meet and understand current retail / Marketing Requirements and how AI/ML solution will address and automate the decision process.
• Develop AI/ML Programs using DATAIKU Solution & Python or open source tech with focus to deliver high Quality and accurate ML prediction Model
• Gather additional and external data sources to support the AI/ML Model as desired .
• Support the ML Model and FINE TUNEit to ensure high accuracy all the time.
• Example of use cases (Customer Segmentation , Product Recommendation, Price Optimization, Retail Customer Personalization Offers, Next Best Location for Business Est, CCTV Computer Vision, NLP and Voice Recognition Solutions)

Required technology expertise :

• Deep Knowledge & Understanding on MACHINE LEARNING ALGORITHMS (Supervised / Unsupervised Learning / Deep Learning Models)
• Hands on EXP for at least 5+ years with PYTHON and R STATISTICS PROGRAMMING Languages
• Strong Database Development knowledge using SQL and PL/SQL
• Must have EXP using Commercial Data Science Solution particularly DATAIKU and (Altryx, SAS, Azure ML, Google ML, Oracle ML is a plus)
• Strong hands on EXP with BIG DATA Solution Architecture and Optimization for AI/ML Workload.
• Data Analytics and BI Tools Hand on EXP particularly (Oracle OBIEE and Power BI)
• Have implemented and Developed at least 3 successful AI/ML Projects with tangible Business Outcomes In retail Focused Industry
• Have at least 5+ Years EXP in Retail Industry and Customer Focus Business.
• Ability to communicate with Business Owner & stakeholders to understand their current issues and provide MACHINE LEARNING Solution accordingly.

Qualifications

• Bachelor Degree or Master Degree in Data Science, Artificial Intelligent, Computer Science
• Certified as DATA SCIENTIST or MACHINE LEARNING Expert.

ROLES AND RESPONSIBILITIES:
• Articulate complex problems, communicate viable architecture and design approach in a clear and concise manner.
• Thrive in a collaborative team environment and work with ambiguous product requirements.
• Evaluate opensource technologies, development stack and strive for new learning, continued growth by applying industry best practices and processes.
• Provide thought leadership in cloud based VoIP(Voice/WebRTC) services and bring your passion for technology to motivate and inspire on a day to day basis.

SKILLS REQUIRED
• 4+ years experience in building highly available, fault tolerant and scalable real-time communications(Voice and WebRTC) systems in the cloud (AWS preferred).
• Demonstrated history of building complex, high-performance applications in C/C++.
• Proven expertise in network and system performance optimizations(including kernel, containers and virtualization technologies).
• Proficiency in telecom protocols (SIP, SDP and RTP/RTCP) and internet protocols(IPv4/IPv6, TCP and UDP) is desirable.
• Deep understanding of all aspects of WebRTC from audio codecs, to networking (ICE, STUN, TURN) up to server side components needed to deploy the technology at scale (SFU, MCU, Relays) and network security(TLS, SRTP).Strong analytical, problem solving and troubleshooting skills.
• Programming experience with Python, Golang and Lua will be a plus.
• Prior experience working with Asterisk, FreeSWITCH, RTPEngine, Kamailio, or OpenSIPs will be a plus.