Data Science
Machine Learning (ML)
Deep LearningOutplay is building the future of sales engagement, a solution that helps sales teams personalize at scale while consistently staying on message and on task, through true multi-channel outreach including email, phone, SMS, chat and social media. Outplay is the only tool your sales team will ever need to crush their goals. Funded by Sequoia - Headquartered in the US. Sequoia not only led a $2 million seed round in Outplay early this year, but also followed with $7.3 million Series - A recently. The team is spread remotely all over the globe.
Perks of being an Outplayer :
• Fully remote job - You can be on the mountains or at the beach, and still work with us. Outplay is a 100% remote company.
• Flexible work hours - We believe mental health is way more important than a 9-5 job.
• Health Insurance - We are a family, and we take care of each other - we provide medical insurance coverage to all employees and their family members. We also provide an additional benefit of doctor consultation along with the insurance plan.
• Annual company retreat - we work hard, and we party harder.
• Best tools - we buy you the best tools of the trade
• Celebrations - No, we never forget your birthday or anniversary (be it work or wedding) and we never leave an opportunity to celebrate milestones and wins.
• Safe space to innovate and experiment
• Steady career growth and job security
About the Role:
We are looking for a Senior Data Scientist to help research, develop and advance the charter of AI at Outplay and push the threshold of conversational intelligence.
Job description :
• Lead AI initiatives that dissects data for creating new feature prototypes and minimum viable products
• Conduct product research in natural language processing, conversation intelligence, and virtual assistant technologies
• Use independent judgment to enhance product by using existing data and building AI/ML models
• Collaborate with teams, provide technical guidance to colleagues and come up with new ideas for rapid prototyping. Convert prototypes into scalable and efficient products.
• Work closely with multiple teams on projects using textual and voice data to build conversational intelligence
• Prototype and demonstrate AI augmented capabilities in the product for customers
• Conduct experiments to assess the precision and recall of language processing modules and study the effect of such experiments on different application areas of sales
• Assist business development teams in the expansion and enhancement of a feature pipeline to support short and long-range growth plans
• Identify new business opportunities and prioritize pursuits of AI for different areas of conversational intelligence
• Build reusable and scalable solutions for use across a varied customer base
• Participate in long range strategic planning activities designed to meet the company’s objectives and revenue goals
Required Skills :
• Bachelors or Masters in a quantitative field such as Computer Science, Statistics, Mathematics, Operations Research or related field with focus on applied Machine Learning, AI, NLP and data-driven statistical analysis & modelling.
• 4+ years of experience applying AI/ML/NLP/Deep Learning/ data-driven statistical analysis & modelling solutions to multiple domains. Experience in the Sales and Marketing domain is a plus.
• Experience in building Natural Language Processing (NLP), Conversational Intelligence, and Virtual Assistants based features.
• Excellent grasp on programming languages like Python. Experience in GoLang would be a plus.
• Proficient in analysis using python packages like Pandas, Plotly, Numpy, Scipy, etc.
• Strong and proven programming skills in machine learning and deep learning with experience in frameworks such as TensorFlow/Keras, Pytorch, Transformers, Spark etc
• Excellent communication skills to explain complex solutions to stakeholders across multiple disciplines.
• Experience in SQL, RDBMS, Data Management and Cloud Computing (AWS and/or Azure) is a plus.
• Extensive experience of training and deploying different Machine Learning models
• Experience in monitoring deployed models to proactively capture data drifts, low performing models, etc.
• Exposure to Deep Learning, Neural Networks or related fields
• Passion for solving AI/ML problems for both textual and voice data.
• Fast learner, with great written and verbal communication skills, and be able to work independently as
well as in a team environment
Shubham Vishwakarma
Full Stack Developer - Averlon
About Outplay
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Amazon Web Services (AWS)Role Overview:
We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology
foundation for our Support Excellence function. This role sits at the intersection of engineering,
product, and operations ensuring that our internal teams and, eventually, our end users
experience seamless, efficient, and data-driven support.
You will lead a small but high-impact team of engineers, own the support tooling roadmap, and
implement solutions that handle ticket triage, data quality issues, automation, and integrations
with our healthcare SaaS platform.
This is a hands-on technical leadership role ideal for someone who thrives on solving
operational challenges through technology, building frameworks from scratch, and enabling
customer-facing and internal support teams to scale effectively.
Key Responsibilities
1. Build & Enhance Support Platform:
● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,
knowledge bases, and automation bots.
● Design and implement scalable support frameworks, ensuring fast triage, data-driven
escalation, and high-quality resolution.
● Integrate support tooling with product backend, CMS, and analytics systems to enable
context-aware assistance.
2. Technical Leadership & Delivery:
● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,
and coding standards.
● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,
maintainable solutions.
● Partner closely with Program Managers and Business Analysts to translate requirements
into technical execution.
3. Automation, Data & AI-Driven Support:
● Implement automation workflows (bots, routing, notifications) to reduce manual load and
optimize SLA adherence.
● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive
resolution.
● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).
● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.
● Restore transparency and speed between business stakeholders and tech teams.
4. Cross-functional Collaboration:
● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured
early in the roadmap.
● Serve as the engineering voice in discussions on escalation flows, release readiness, and
customer-facing support enablement.
● Collaborate with content and ops teams to power self-service experiences (knowledge
bases, FAQs, in-app help).
5. Documentation & Knowledge Management:
● Maintain technical documentation for support tooling, workflows, and integrations.
● Contribute to knowledge bases (internal + external) alongside ops and content teams.
● Foster a documentation-first culture to enable faster onboarding and smoother
collaboration.
What We’re Looking For
Must-Have
● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead
role.
● Proven track record in building internal platforms, support tools, or automation systems.
● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration
experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira
Service Management).
● Experience leading small teams and owning delivery from design → build → release.
● Excellent problem-solving skills with a bias for execution in fast-paced environments.
Nice to Have
● Exposure to SaaS or healthcare platforms with multi-tenant architecture.
● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).
● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).
● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).
NodeJS (Node.js)
MongoDB
ExpressAbout Us:
We are BlackLight Games; we bring culturally relevant synchronous multiplayer games experience to mobile. Our games have been rocking the Play Stores since launch. We have built cutting-edge back-end technology; we take pride that our games are played by more than 1 million players daily. Our flagship game, Ludo SuperStar has been downloaded more than 100 million times. Other titles include – CallBreak, Carrom, Solitaire, Spider Solitaire and Word games.
Website link- https://blacklightsw.com/
Position: Backend Developer
Location: Noida
Educational Qualification: B.Tech/ MCA / M.Tech / M.Sc or relevant professional experience; preferably in Computer Science.
Skills :
- Backend: NodeJS
- Databases: MySQL/ MongoDB.
Job Summary:
What You Bring To The Team
- More than 3+ years of experience developing serverless applications using public cloud like Google Cloud/ AWS
- Knowledge of Node. js and frameworks available for it.
- Strong proficiency with JavaScript
- Understanding the nature of asynchronous programming and its quirks and workarounds.
- Distributed system development with an understanding of latency, scalability, scheduling, asynchronous programming, and reliability
- Understanding fundamental design principles behind a scalable application
- Experience with services common to serverless architectures, like: AWS Lambda, DynamoDB, IAM, Firebase Real Time Database, Google Cloud SQL, Cloud Tasks. It’s a bonus if you have worked on Google Cloud Project and Firebase.
- Solid Experience with NoSQL and SQL databases is required with proven experience of creating database schemas that represent and support business processes.
- Integration of multiple data sources and databases into one system.
- Experience with deploying, maintaining, debugging live systems, and end-to-end testing and analysis
- Experienced in creating micro-services based architectures, reusable components
- Experience building REST APIs and other common application architectures on the above services
- Experience building data processing pipelines
- Solid understanding of code, design, and development practices
- General comfort in exploring, assessing, and learning new frameworks
- High levels of integrity and professionalism, and an ability to channel maximum amounts of energy into the role delivering premium customer service at all times
- Adhere to different Project Management methodologies (Agile etc) and leverage different CI/CD tools
Extra Gems For
- Google, AWS and/or Industry certifications.
- Familiarity with object storage such as AWS S3, Firebase Storage, in-memory caches such as Redis
- Demonstrated performance of threat modeling, risk assessment techniques, code reviews in the context of DevSecOps security
- Knowledge of Application Monitoring using tools like Google Stackdriver
- Broad familiarity with other languages like J2EE, Python as we write some code in these as well.
- Experience with Github and advanced Github features.
- Experience of working in Product industry
- Open source contributions, interesting hobby projects.
Why Us?
- High Growth Startup environment
- Company sponsored courses and education material
- Lots of learning opportunities
- Work with a super-talented team of professionals
- Informal work-culture, Casual Dress Code, multiple outings and trips
- Performance Based Bonus
- Competitive Salary
- Medical Insurance for you and your family
- Subsidies Lunch and Unlimited Snacks, Tea & Coffee in the house at all times
Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.
Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
What we are looking for?
- You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
- You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You write well. You know exactly what word or punctuation to use based on the context.
- As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.
Why should you join us?
- You want to be an enabler for business success with an appetite for steep learning.
- You enjoy mentoring and coaching teams, take pride in teams success.
- You enjoy solving problems and thrive for excellence
What will you do?
- You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
- You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
- Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
- Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
- We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)
Job Description:-
Job Title: Accounts & Audit Executive
Experience: 4 to 5 years
Qualification: Graduate / Post Graduate
Gender - Male
Working days:- 5
Location: Mumbai (Andheri West)
Roles and responsibilities:-
Understanding internal audits to ensure the company meets its financial, operational and compliance objective.
Initiating improvements to the Financial Control and Auditing process.
Acquire, analyze and evaluate accounting documentation, data’s & reports.
Prepare and present reports that reflect audit results and document process.
Identify loopholes and suggest appropriate risk management activities.
Maintain open communication with management committee.
Conduct follow up audits.
Desire Skills:-
Bachelor's degree in Accounting, Finance, or related field.
Experience in Accounting and Audit
Experience in finalization of accounts
Experience in payroll audit
Knowledge and expertise in Ind AS, IFRS, Accounting and Audit Standards
Minimum 3 years of experience is needed.
Strong interpersonal skills, critical thinking skills, and time management skills.
Proficient verbal and written communication skills.
- Strong problem-solving skills to drive resolution of defects and issues by understanding client needs & presenting options to resolve the problem.
- An ability to identify, develop and implement solutions to gaps to meet the needs of the business Qualifications
- Extensive Experience in PA, OM, TM (Position & negative) & PY Module.
- ESS & MSS Support.
- SAP HR/HCM Audit skill.
- Very good in PCR & Schema.
- Excellent problem-solving and debugging skills.
- Minimum 5+ years of experience as an SAP HCM Consultant.
Experience: Must have 4 to 8 relavent experience in product owner
Location: Gurgaon
Key Skills
CSPO is a plus.
Product defined as all PropCo related products, services including support, training and
development etc.
Should be able to write effective user stories.
Product Owner shall blend technical, strategic and tactical knowledge; is the product’s Key
Stakeholder with product “need(s)” who shall guide and champion its development
Create, develop, evaluate, define and promote product vision giving consideration to client
requirements, market development including competition, market trends, innovation, backlog
and other vision holders
Prioritise feature development based on ROI and appropriately determined weighting criteria
including development complexity
Define and update product Roadmap
Propose and agree release date(s) and monitor progress for release date achievement
Determine / Refine delivery plan including documented acceptance criteria sign off(s) at each
stage including business level Acceptance Tests
Provide frequent (scheduled) feed back to Stakeholders and others where appropriate
Manage Stakeholder and Client (internal and external) expectations through clear, concise and
appropriate communication
Accept / Reject outcomes and instigate / conduct retrospective reviews as appropriate for
continuous improvement
Actively engage with Project Manager(s) and be available to others including Development and
QA etc, and motivate using clear goals and objectives.
PHP
LaravelWe are looking for a strong coding experience professional in PHP Laraval.
Developer that will help design and implement new systems and features, as well as modify and maintain existing systems for adaptation to business and/or technology changes. The Developer will own and ensure successful design, development, testing, deployment and delivery of the required system anywhere in the Software stack within stipulated time and will work closely with the business professional,architect, other team members. The developer is expected to maintain a high standard of ethics around the
software code version control management, deployment and fully aware of the SDLC, Agile project management concept.
Responsibilities
- Help build the next generation Platform (As A Service) that will serve Healthcare and other industries.
- Build the back end Web and Mobile applications.
- Good working experience in designing and implementing various web applications in LAMP (Linux,
Apache, MySQL, PHP)
- Develop and manage databases and applications.
- Experience with SDK for data collection from devices
- Strong understanding of API driven design with versioning.
- Test software to ensure responsiveness and efficiency.
- Troubleshoot, debug and upgrade software.
- Create security and data protection settings.
- Build features and applications with a mobile responsive design.
- Should have experience in opensource applications, code repositories like github, bigbucket
- Write technical documentation.
- Willing to adapt and learn innovations
- Strong analytical and problem-solving skills
- Collaborate with development teams to help identify and develop reusable platforms/libraries.
GOOD TO HAVE:
- Experience working with the healthcare industry
- Experience integrating with Mobile Wallet APIs
- Experience working and managing an HIPAA compliant environment
- Work with data scientists and analysts to improve software
- Taking the ownership for this pulp sales to our esteemed B2B2C clients
- Connecting with potential clients and converting them into paying customers
- Working with clients to customise our pulp offering as per their needs.
- Developing a team for regional sales team for better client interaction.
- Exploring the possibilities for FMCG product marketing with the pulp.
- Identifying the demand in this sector and accordingly helping the company in defining the growth strategy.
- Creating a big impact in agro and food processing sector which is currently lagging in the country.
What you need to have:
- Understanding of pulp industry, experience in food processing or manufacturing sector
- Fast learner, good understanding of food industry
- Previous work experience in food industry will be advantageous
- Computer literate with hands on experience with basic Microsoft office and email communication.
- Looking for opportunity in agro / FMCG / Food processing sector
- Keen on giving a boost to a lagging sector
PHP
HTML/CSS
Git
Javascript- Has 3+ years WordPress experience & a thorough understanding of WordPress development standards and best practices.
- Has had exposure to developing, implementing, testing, and troubleshooting large scale websites and or applications built using Wordpress
- Has some experience in developing and integrating extensions in Wordpress
- Has experience with popular frameworks involving HTML5, CSS3, JavaScript, jQuery, MySQL, Firebase.
- Has a proficient knowledge of PHP, HTML, CSS, and Javascript
- Has strong debugging and problem-solving skills
- Has an ability to work with existing code and build upon it
- Has excellent communication skills, both verbal and written
- Must be imaginative and keep a finger on the latest trends and design directions
- Can convert Adobe Illustrator and Photoshop mockups to themes for the website
- Has working experience with source control (e.g. Git)
- Has experience in WordPress Page builder - elementor is a great advantage!
- Understands what to build optimize for speed and scalability
- Has 3+ years WordPress experience & a thorough understanding of WordPress development standards and best practices.
- Has had exposure to developing, implementing, testing, and troubleshooting large scale websites and or applications built using Wordpress
- Has some experience in developing and integrating extensions in Wordpress
- Has experience with popular frameworks involving HTML5, CSS3, JavaScript, jQuery, MySQL, Firebase.
- Has a proficient knowledge of PHP, HTML, CSS, and Javascript
- Has strong debugging and problem-solving skills
- Has an ability to work with existing code and build upon it
- Has excellent communication skills, both verbal and written
- Must be imaginative and keep a finger on the latest trends and design directions
- Can convert Adobe Illustrator and Photoshop mockups to themes for the website
- Has working experience with source control (e.g. Git)
- Has experience in WordPress Page builder - elementor is a great advantage!
- Understands what to build optimize for speed and scalability
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon